Maybe try to not have your staff grunt and talk shit about me asking for a straw as I drive away. Comments about "not understanding" about people asking for straws is unwarranted and quite frankly none of their business. read more

I hate small talk. As we all know Dutch Bros is known for their not so genuine small talk with each and every customer (especially right before the tip). It drives me absolutely nuts (the coffee is just so good). But I gotta say, the guy who took my order today really hit it out of the park. NO SMALL TALK. He took my order and I got my drink and I was on my way. I didn't even mind that it took 40 minutes in the drive through. Thank you so much kind sir. I'm your biggest fan. read more

It's ridiculous when I'm standing in line and the barista taking orders is having a full conversation with a friend while me and two other people are just standing waiting to order. I was in a hurry thinking the walk up window was quick, but apparently if you go to that be prepared to wait while the barista have full conversations with friend and waists your time for a quick order. When you have customers waiting in a line, it's your job to push through the line not talk with friends. read more

Today, I found myself wanting DB since 2PM. I was working at the time, so going once I was free turned out to be around 10PM. This is not unusual as I frequently visit around these hours with my family to get a drink. Today was the "tip of the iceberg" in shit service from DB. The line was ridiculously long, but I knew what i signed up for since it usually is. What was different about Today was that there was only one employee working outside taking orders. ONE. The poor fella was probably near heat exhaustion with the mask he had to wear, without hydration, moving from car-to-car without help. After about 15 minutes in line, another fella came to help, he was a nice guy, no complaints. Another 10 minutes go by and we're near the pick-up window. Only one car in front to be exact. Now I'm not one to be in others business but I noticed that not only did the Drive-thru female hand the drink to the driver, but also made for a lengthy conversation. I thought she must be providing good service here. Boy was I wrong. Once we pull up to the window, not only was my drink not handed to me (which seemed like following "rules" was bullshit), not only was the tone of this female not-so-positive, but one of the drinks which I had ordered with Coconut milk was read as "Almond milk". I say "forgive me madam there must have been a mix-up, as I ordered Coconut milk, not Almond." To that the broad at the window says "oh I just said it wrong, try it and tell me if its right." Well how about you f***ing ask whoever made it if its right. Of course I did not make a fuss of it, went on with my night and decided to never visit this DB again. Moral of the story is, if you got the complexion for the connection, you get treated better, if you don't just take your drink and F*** off. Thanks DB and your workers for your inconsistent service. read more

I went to this location at 400pm on Sunday. There was one car ahead of me. A kid came out, took my order, s small coffee, nothing fancy. I waited for 25 minutes as the girl bantered and laughed with the are ahead. of me. Mind you, there were was ONLY one car. Cars started to lineup behind me, they had to wait too. Finally, I got to the window, and they had made the wrong the item for me. I said I had waited for 25 minutes. The girl giggled and said they had made the wrong drinks. I said I wanted my money back. She was reluctant to do it, but I insisted. So, she took my CC and told me she has issued a credit. This far, that credit has NOT been applied. THe employees dress in casual clothes, girl at the drive thru, VERY Stupid. Needless to say, I wont ever go back. read more

I love Dutch bros with the entirety of my being. The galaxy fish and Dino egg sodas are heaven in a cup

Visiting from LA for the weekend and I saw how busy this place was all the time. My buddy and I got a 911 Iced coffee and a mocha iced latte. The flavor is great, and they have few extensive drink menu. The staff is very friendly! The girl that rang us up heard we were visiting and she gave us a stamp card that was all maxed out so our next drink would be free! We coming back tomorrow to buy more ! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Wow. Let's just say this 5 stars isn't from the drinks or smoothie we got. Not that they aren't good they are. But if there was a line per the usual here I'd never stop here. Well there was no line it was late I wanted a smoothie and my boyfriend wanted a coffee... there was a short line at the drive but there was no line at the walk up... being I had never been here I don't get the hype. But I walked up to an adorable young lady named Xochil her customer server from the second I walked up was something you DO NOT see today. It's a sad sad world for service. Being a manager and delivering service I want to others I appreciate this more than I can say. My boyfriend is a diabetic so I had a lot of questions about sugar free and I'm a health nut and not a coffee fan so i ask many questions and Xochil had the answer for all my questions with a smile and a giggle or a little joke. She was spot on! I wish I had left my card because I want this girl to work for me. Idk that I'd go back for the drinks only if there was no line again. But for the 5 stars is for the service I was given by Xochil read more

Dutch Bros Coffee - Guess there is a first time for everything #basicbitch - Coffee & Tea Near Me - Phoenix, Arizona

First timer here and loved it! I ordered the Trifecta which comes with white and dark chocolate with caramel! I ordered it hot, but you could get it over ice or blended as well! Service is fast and super friendly and helpful with the menu choices! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Slowest line i've ever experienced at a dutch bros. Get ready to spend 30 minutes waiting in drive thru.... coffee is still good though but not worth waiting. I suggest going to another location read more

Our first visit to Dutch Bros. Thanks to Avery, she made it even that much better. Very friendly and patient with us, in making our decision. Keto cold brew for him and mine was sweet and very tasty. So not only were drinks great, Avery's great service makes this place rock read more

Dutch Bros Coffee - Golden Eagle + Keto Cold Brew - Coffee & Tea Near Me - Phoenix, Arizona

Tried dutch bro's for the first time since we do not have any where I am from!! and OMG lovey service great energy from the guy who took our order this morning, not only that first timers are free !!! who would've thought. he was kind and patient and fun to talk to and gave us plenty of options on top of all the options dutch bros has to offer. read more

I got recommended this from a friend and the lines were long, but you wouldn't know if you closed your eyes because they moved so fast. I had never been there before so I asked what was good and the drive through cashier knew it and was very helpful. I got an iced annihilator and it was amazing. Great mid-afternoon pick me up. 10/10. read more

Recently I decided to go to Dutch Bro's at the end of my shopping day. Due to covid the line was long but I didn't mind. But because the line was so long I couldn't see the menu. I knew I wanted a Frappe. I ask the kind gentleman taking my order if they had Frappes and he said yes whatever flavor I want. I got excited. I eventually explained I am new to AZ and never had Dutch Bros and sorry for the questions. He than went on to recommend the most amazing Frappe, the Bob Marley, and he gave it to me for Free because I was a new customer. I just wanted to say thank you Dutch Bros for raising an amazing team. I will definitely be back!!! read more

The best thing since... Coffee! Great vibes great nitro great people great product wish I could open a franchise in Indianapolis

Don't get me wrong, I love their coffee. But, their service leaves something to be desired. Today for instance, I waited nearly 20 minutes to obtain my coffee. They were about 12 to 15 cars in line so I decided to go to the window. I was the third person in line. It still took nearly 20 minutes. There were multiple conversations going on between the staff about what they did for the summer, the classes that they were taking in school, or what their plans were for the weekend. There was very little actual making of the orders for coffee patrons. For someone like myself, time is very important especially when it comes to my morning coffee. I love Dutch brothers and go out of my way to use their services. But it's getting to be too much of a time suck to go to Dutch Brothers. read more

Wowww came here for the first time, being from California and working for Starbucks we didn't really know what to expect. Matt was taking orders for the drive thru and he gave such great service, we left very happy and caffeinated! read more

The staff was AMAZING. They're coffee is some of the best I've had. We told them it was our first time and we were on our honeymoon- they blessed us with free coffee. So sweet. read more

We love coming here on the weekends with our dogs to get pup cups! They get really excited when we ask if they want to go to Dutch Brothers for pup cups :) read more

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Insane wait times. Coffee is just not worth it. Nice staff. Cultish following...I just don't get it. Don't people have access to real quality in their daily lives? read more

Always great service and great drinks. The team members are always cheerful. Nothing is better than a Dutch Brothers coffee in the morning. Got to get my iced Carmelizer with no whip extra sweet. If you haven't tried Dutch Bros yet you need to. Way better than the other places. read more

Superb service and phenomenal coffee/drinks from a place we had never been before. Wish they had Dutch Bros in California!

For the most part nice baristas with great conversation but please stay out of my car thx. You don't need to climb in my car to take my order. read more

We came here for the first time ever. The lady taking orders was so kind in the drive through. We told her we had never been here before and she explained everything to us. When we went to pay, she said that they had taken care of our order and they hope we come back soon. THAT is good customer service. read more

This was my first time here, and I'm sure it will be my last. It was unusually cold out for Phoenix, so I thought a hot cocoa would be perfect. I ordered a large hot cocoa, not sure what I got but it was the worst hot cocoa I've had in my life. If pressed, I would have to say it resembles malt ovaltine. ( But with no taste, really bland, Ovaltine would be exciting in comparison. ) read more

This is right down the street, from the office . Absolutely love the staff here , especially Tristan !! He knows my drink when I when I pull up , and always welcomes me with a friendly smile , and a good attitude !! Thank you guys , you Rock !! read more

If I could give this location 1648281628 stars, I would. My friend and I are visiting from KS and we have never had Dutch Bros before but have been looking forward to trying it while here in AZ. We didn't know what to order so we asked the employee (I didn't get her name ) what she recommended and she gave us options that sounded IMMACULATE. She was so kind and said our drinks were on the house and to enjoy our vacation! Never have we had such sweet and kind service and I highly recommend this location! read more

Honestly our first time here and it was amazing! Customer service was Phenomenal !! Loren was the best and she honestly deserves the most credit she can get. Great sales person and a lovely sense of character. She sold us on the lavender coffee and it was great. We appreciate you! read more

First time ever trying Dutch Bros Coffee and the line was long! But it went by so quick because Sophia was soo nice and helpful as she was out walking to cars taking orders in line! Good Job Sophia! read more

Another successful trip to Dutch! With hesitation I tried the White Chocolate Lavender with oat milk drink and OMG it was sooooooo yummy! Wish I had gotten a large! Staff was super friendly and helpful! read more

I usually love coming here for the coffee and the OLD CREW MEMBERS BUT NOW THERE ARE ALL NEW PEOPLE and pardon me when I say they suck I was waiting before half of the cars who just pulled up and they got seen first and got too go ahead of me very disappointed. I say I will NOT be coming back bring back the old crew members they know what to do and where great at it! read more

LOVE THE COFFEE HERE. Way better than STARBUCKS and right there with dunkin dounts. Very good service and always long lines which tells you it's good. read more

I stopped here during my lunch hour. The location is great, it's very convenient from where I work at Banner. I went through the drive thru. Once I got my drink is when it all went downhill. My drink tasted like nothing but Mocha! I ordered the carmelizer. I got off to tell the girl that my carmelizer tasted nothing like it. She explained to me that the carmelizer has mocha. Which ok that's fine but it legit tasted just like mocha. She offered to add more caramel but then I believe it was a supervisor that came up to the window? He had the rudest approach as if I were a bother to help! He reiterated what the girl had told me. He said he'll just make me a whole new caramelizer. He legit yelled out to the back staff to remake it. He then told me to give him my old drink so that he could toss it into the trash. I said, well can't I just keep it instead of it being wasted? He nearly flipped out. He said "usually the high schoolers do that so they can get free drinks!" Mind you I am wearing my Banner scrubs with my name tag! I said in return that usually all coffee shops let you keep the drinks they messed up on or that you are not satisfied with. He said well you can keep it and purchase the new one! Like excuse me?! He acted like I was trying to get free drinks I was just saying like ok you're going to throw them away anyways. He was unbelievably rude and did not have good customer service. Wish I got his name but I was almost late back to work. I did however email customer service! It's common courtesy to give a free drink if you mess up my order! I'm not even mad about not getting a free drink I'm upset how rudely I was treated. What makes me even more upset is that I tipped them! read more

I've lived in the area for years and gone to multiple Dutch Bro's locations, some even out of state. I'm really disappointed in the service of this location. Working in the food industry I know it's hard when you have a long line in the drive-thru and it's a really long shift, still no excuse for being rude of half-assing drinks. Every single time I buy a tea it tastes like water, even after asking for 3x extra sweet. I rather make the drive to different location than spend money here and still be disappointed. read more

I love this location! The customer service is always 100% at dutchbros they always insure they make the moment right for the customers! Staff is always helpful and informative. read more

Absolutely the worst customer service model ever. When there is a long line don't even bother. I walked up thinking it would be faster than the drive-thru. Girl working the counter decided to ask for each persons life story after taking their order. How about you learn some basic line management....take someone's order, they then move to the side, and you then take the next persons order. And then if you kill the line you help make drinks. Will never go here again. read more

The best coffee in town which comes with friendly service. After some bad experiences with Starbucks mostly around poor customer service I tried this place and was blown away with how they treated their customers, a stark contrast to Starbucks where it feels like it is a hassle for you to be there. I have typically ordered their caramelizer or peppermint bark mocha, both super tasty and reasonably priced. Plus they are family owned! read more

I love this place. There is always a line, but have no fear because it moves so quickly. The employees totally hooked up my kids due to a misunderstanding. They were the kindest, and they made my Saturday morning wonderful. Go support Dutch Bros! read more

The staff at this locations is AHHHMAZING! We are from Vegas, this is a work trip and while adventuring around with my family, we decided to stop in, everyone is so rad. Such a pleasure visiting this location! read more

Worst service ever in my life. The bubble gum smoothie does not mention that it contains disgusting bubble gum syrup, and additionally the employee was unnecessarily rude and confused about WHO is the customer. read more