Went to get a Peppermint Hot Chocolate tonight and took 25-30 minutes to go through the line. Not because they were so busy but because the guy taking orders chatted with the girl driving the truck in front of me for 15 minutes. When all the cars in front of her had driven off he finally came and took my order. Meanwhile several other cars were now behind me waiting also. The girl in the window then proceeds to chat with the girl in the truck for 10-15 minutes as well. Meanwhile my hot chocolate has been sitting next to the open window during the the entire duration of this second chat and it 52° out. So by the time I got it, it was barely warm chocolate and was totally cold within 3 minutes of driving away. It's nice to be friendly with repeat customers but it sucks when its at the expense of other people who now don't get to enjoy their order. I didn't want to sit through a line of now 5 or 6 cars to go back to complain. Please do better. read more

My chai latte just tastes like a cup of milk. I know that's the general gist of the drink but it has like no other flavor :( kinda disappointed when I paid $6 for it read more

ridiculous wait time. 11:00 on a Saturday-- in line for 15 minutes and haven't even made it to spot to place my order. these guys need serious help with improving efficiency and customer service. read more

I like Dutch Brothers. They're A-OK in my book. They remind me of the small Mom and Pop kiosk operations that you find in the Seattle area. I've come here a few times now, whenever we're in the area. The employees are supper friendly and clearly enjoy their job of proselytizing the Starbucks faithful. Their only drawback on this road to world domination is that they only sell prepared espresso drinks. Yep, no drip coffee! Also, only a limited selection of breakfast items. No rolls, donuts, or muffins. Well, they do sell something call muffin tops made by a firm called Seattle Foods. Hmmm. Both, the drinks and muffin tops are very good. I only wish they broaden their selection to include drip coffee. Americanos really aren't my cup of tea. read more

I have visited this Dutch Bros. Spot twice now, and for both times they offered magnificent service and muy delicious drinks!! I don't know but the people working here seem to be high on life/energy/happiness or something good, which is contagious when they greet you and ask you ever so kindly what you'd like to order. Also don't let the drive-through fool you, you may also have the option of parking and enjoying your drink right there and then. I hope to visit them more often now that I found a drink there I truly enjoy, the caramelizer!! Which by the way is awesome when hot and with 2% milk, I usually do nonfat but this drink is worth enjoying to the fullest or else It will not taste the same, full body goodness of caramel, coffee and silky sweetness! read more

Dutch Bros Coffee - Cutest coffee cup sign!! - Coffee & Tea Near Me - Phoenix, Arizona

I was visiting a friend in Scottsdale and she said this was a must do. We used the drivethru and I noticed the college-aged guy leaning out of the window chatting the car in front of us up. We later find out he chats everyone (including us) up. Their coffee menu is limited but luxurious. No fancy roasts here, just fancy drinks. I ordered a Dutch Freeze, "a frosty, creamy, espresso blend made from scratch." The guy working the window asked me if I was sure I wanted the original amount of espresso and not a reduced amount. I drink a lot of coffee/espresso so I was taken aback. Yes, I wanted the original amount. The drink was amazing. It tasted like Jamoica Almond Fudge ice cream from Baskin Robbins. We left, and on the way out I saw 4 local PD squad cars hanging out in the parking lot. You know the popo knows good coffee. 2 hours later, massive diarrhea. There was a LOT MORE espresso than I could handle. So... if it is your first time trying a drink from here, heed the warnings. Why would I give a place that gave me diarrhea 5 stars? Because it's been months since I've been here and I STILL want to go back. read more

I ordered a Americano with almond milk. It was strong, just the way I like it. They also added caramel in it for me! Friendly staff, quick & fast service. read more

Dutch Bros Coffee - Iced americano with coconut milk - Coffee & Tea Near Me - Phoenix, Arizona

This is why Dutch Bros is greater than Starbucks... 1. Everyone of the employees acts like we've known each other since grade school. And every single one of them are on some kind of happy pills ... and I love it!! 2. My dog gets a treat everytime we come. I can't even begin to tell you how excited he is when we pull up to the drive thru. He cries and annoys my life when we have to wait in line...the minute we get to that window he just barks once and bam he's got a treat in his mouth. (You'd think I never feed him ) 3. The coffee is the SHIT!!! And all my friends since grade school (at the PV location) know how to make it just the way I like it!! Dutch Bros is killing the coffee game PERIOD!!! (Starbucks who?) read more

Dutch Bros Coffee - Enjoying a puppuchino!!! - Coffee & Tea Near Me - Phoenix, Arizona

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Dutch Bros. has the BEST tasting coffee. They can pretty much make anything your heart desires and it will be the pick me up you need. They have so many regular AND sugar free flavors that it will suit anyone's needs. Might a suggest the Kicker or their Chai Lattes! Hot or cold, it's all delicious. Not to mention they have the friendliest and most helpful staff on the planet. I will go out of my way to get this coffee over Starbucks and other coffee places every time. The prices are very reasonable and they have quite the following of Dutch Bros. lovers, you should become one of them! read more

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First time my wife and I tried this company. A great experience. The drive through line was long upon our arrival and almost discouraged us from going. However, since we had a gift card we persevered. Glad we did. Their system of taking orders and making fresh beverages is obviously a science while still making the customers feel appreciated. Our beverages were iced dirty Chai Lattes. Wonderful! We will be back. read more

Great coffee and energy drinks. The staff are somehow overly talkative and borderline rude. I like the friendly tone but it feels scripted and weird. You make great coffee maybe keep it at that. read more

This coffee is amazing! Great staff and friendly. Ty r kicker is my favorite. I even bought the box of small cups to make at home. Will def come back to this place read more

I started frequenting the dutch when they opened. I don't drink caffeine so it is hard to resist some flavors. I am addicted and need my fix several times a week. My favorites are many. Snickers hot or cold yummy. Green apple decaf tea or smoothie are awesome. Db cups are great for the hubby. And I haven't even mentioned the customer service. Very friendly and as I like to mix my drinks up a but confusing for the baristas. They know the car with two decaf teas and one regular may have me in it especially when it includes orange extra sweet and mango. read more

Dutch Bros Coffee - Almost gone but decaf green apple tea. - Coffee & Tea Near Me - Phoenix, Arizona

We went through the drive-through on a Tuesday morning around 9:30. The ordering experience was quick and the staff members we encountered were super friendly and pleasant. I got the caramelizer, which was super delicious. My guy got a plain coffee and said it was very good. Of the three different coffee places we tried while we were in town, this was our favorite. The coffee was good, the chocolate chip loaf with its chocolate chunks was delicious, and the people were wonderful! The prices were comparable to other coffee shops in town. read more

We're from Southern California and we always make a stop here. Fast friendly service. I have to give kudos to Robert that was working today. Will definitely come back! read more

Love the staff. Always energetic, welcomes you with a friendly smile, ask about your day and what you have going on. Line does get long but don't get turned off because they work quick to get you through it. I'm an avid Iced Black tea or Iced Dirty Chai with Coconut milk but I've switched it up to the Iced Rebel. The team adds flavor and if you ask for a surprise they flavor it for you and make sure you try it in front of them before leaving to ensure you're a happy camper. Thanks Dutch Bros for always being consistent! read more

Dutch Bros Coffee - The team at DB handing over my surprise rebel. A must try! - Coffee & Tea Near Me - Phoenix, Arizona

and i had jus gotten a notification of one of the workers marking my review as funny - stealing money from customers isn't funny n it's quite sad actually especially with how they price their shit and fake being nice n then if u don't tip they don't care and act like uninterested as if they don't make more than minimum wage god this location and it's workers are a complete joke read more

This is my most favorite Dutch Bros ever! They truly care about their customer. I have been going every day and so does my dad. My mom is in the hospital and I have cancer and they ask about us and are praying for us. I'm truly humbled by these people who work here. read more

First experience couldn't get an better. Stopped by this place on my wife's recommendation. Service A+! I order my coffee and pastry and was told since it's my first time, it's on the house. I don't know if this is a company policy or the fact that the barista was feeling generous...regardless, it made my morning! Plus, the mocha and the cinnamon swirl coffee cake are amazing! Going back for sure!!!! read more

Thanks for the 3 inches of dark chocolate syrup in the bottom of my "white chocolate mocha" Couldn't even taste ANY coffee it tasted like gross over sweet circle k hot cocoa. Glad I just spent $5 on something I dumped down the kitchen sink. What a joke. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Wow! Such awesome customer service! We are from California and it was our first time going to Dutch Bros. as we heard great things. We arrived with one car in the drive thru in front of us (got lucky) so there was really no wait. A very nice girl came up with an iPad to take our orders and we explained it was our first time and from Cali so we had a few questions. She was awesome, answered all questions and gave us some good recommendations. When we pulled up to the window to pay, we were greeted with warm hellos and smiles. We got hooked up with our coffees and left very happy. I can't emphasize this enough, awesome awesome awesome customer service. Something you would definitely not get at Starbucks... (also Dutch bro's coffee is much better taste) thank you to all working the morning of April 3!!! read more

Love Dutch Bros coffee. They actually know how to make some drinks that stump Starbucks people. I wish they had some indoor seating (or at least power outlets) though, and wifi. I'd hang out here more. Most of my time spent waiting is because the baristas are chatty with everyone. I don't mind it so much but when you're in a hurry, it can be annoying. Also, I posted a picture of one of the employees having a meeting with another. I don't know who they are, other than workers, since they at least have the tshirt. Dude's showing crack. Of all the tables and seats he could have picked, he picked the one that shows me his back. Gross and unprofessional. I get you're trying to be hip and cool but have some class too. A belt and better fitting shirt isn't gonna kill your cool look. Also, be aware of your surroundings and sit so you don't present your crack to customers, much less female ones. Too long of wait times, no indoor seating/power outlets/wifi, and employee showing crack lost you a star on this review guys. Other than that, I like your coffee, the convenience of this location, and your dog-friendly ways. (I saw a guy with his dog and they gave them a doggy treat. It's corporate-wide I guess!) read more

Not a coffee drinker so I had a strawberry smoothie and daughter had the hot coco. Very good taste and people working there are so up beat and friendly. Makes it even better hitting the grand opening and the 16 oz drinks being free read more

Dutch Bros Coffee - Free 16 oz today for Grand Opening @ PV Mall - Coffee & Tea Near Me - Phoenix, Arizona

Always great service here. Conveniently located on my commute to work. I love their punch card and their text deals. I always get their caramelizer in freeze form, my favorite. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

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This place is my new Dutch location near me and most likely even when I am not near, I will drive! Coffee is amazing, but the service is PHENOMENAL! I have to call out "JEFFERSON"! This was our first time at this location as we just moved in the area and he was extremely kind, courteous, full of energy and ENGAGING! If you are in business, you know that this means everything- CUSTOMER SERVICE and ENGAGEMENT! This wasn't a "TRY" for Jefferson, this was entirely INNATE! A skill and ability that you can't train! I had to post this because this is rare and talent like this needs to be discovered by the customer service industry! Beware Dutch Bros! He's a gem! Talent like this is hard to find! Kudos to Keenan at the front that took our feedback. Dutch Bros - thank you for the great experience and always the great coffee no matter what location, but you need to recognize the new talent you have, because talent like that may be scooped up as customer service talent is hard to find! Watch out, he may be recruited! Nice hire! Love the coffee and great staff - kudos to the manager and especially all the staff! Great job! read more

Devious. The people is fantastic and the coffe is even better. YUM!!!!! Great price and again great food. I recommend the blueberry muffin. My daughter got the apple juice and that as well is delicious. If in Arizona I totally recommend. Definitely superior to Starbucks. very pleased. read more

The drive through here is slow... I swear I can see the grass growing while I wait in line. Sure, I could get out of car and go up to the window but I am lazy in the mornings. Service is friendly and they offer more than just coffee. Don't pass up on the chance to order a smoothie next time you are crazing something sweet. read more

This Dutch Bros location was very quick and efficient with our 25 person group. We appreciate them so much for dealing with us and it only took 10 minutes! We love Dutch Bros! -Shadow Mountain Dance Company read more

Ok for the coffee I would say I personally have never had a bad drink HOWEVER I would seriously leave 1 star if I could for this and this alone...I can't stand the cheesy over the top fake "awesome!!!!!! So what are you plans today? That's awesome sounds like a killer time, so you getting off work or? Oh no, right on, awesome!!!!!!" I know that's just a BS distraction for how long it's already taken you to make this cup of coffee so let's short change it and not. I always tip because it's customer service but I cringe tipping because then they pile on the cheese more. I kid you not if me or anyone I know want Dutch bro we all fight for who has to go because none of us can stand the fake conversation you have to engage in as they practically climb in the car. It's to the point that we offer to pay for the bill in order to not be the one to have to go!!! Some people enjoy that and that's great and I'm not a grinch by any means but not EVERYONE wants to small talk their face off. I simply just can't read more

I would give Dutch Bros 10 Stars if I could!!!! I live in SoCal, but my friends parents live here and they have been DYING to try it out, as there was always a line...So a couple days ago we did. We had the best experience, the oat milk kickers were amazing, the customer service was fantastic, and Latve(spelling?) is the most positive, outgoing, and engaging barista/waiter/order taker I have ever met. We both started out with pretty bad days, and Latve turned our days right around. The coffee and customer service was so outstanding that we went back the next day on our way back to California. Thank you Dutch Bros, we can't wait to come back!!!! read more

always friendly service! thanks for the yummy sugar free options! my fav is the sugar free trifecta breve!

Consistently the SLOWEST DB in history!!! 20 minutes to get a tea - quit talking and fix my tea in back!!! I avoid this location!!!

After waiting 20 minutes for the single person in front of us to move on, we were overcharged for our 2 drinks (lrg pumpkin chai and lrg sweater weather) 15.96 for 2 drinks. I suppose the workers decided to give themselves a $5 tip. It's a shame how lame the location has gotten. read more

The coffee is delicious and the staff are super friendly. The only problem is there is always a line around the corner. read more

First time at this location. The drive thru was packed, so I parked and went to the walk up window. Orders an iced, cherry starburst rebel (half sweet). Tastes great and it was ready before she even had time to get me my change! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

This Review is for Tim cuz he's AMAZING! His fun personality made this particular drive thru experience so fun! He was outside taking our order from the car and everything we said he had a funny rhyme to go with it lol or some type of funny saying. You could tell it was his genuine personality shining through not just the typical customer service they usually give. Employees like this make the experience so much better! We appreciate it! read more

I was visiting from out of town but it's probably a good thing I don't live in the area. Forget that other big coffee chain, I have a new favorite! Had a big iced coffee with a few non-dairy flavors. I'm dairy free due to allergy, but they can easy accommodate vegans with their milk choices( coconut, almond, soy) at a reasonable price! Love it! I'll be back! read more

Every time I come here they always are so nice and caring. Never had a drink made wrong! I go out of my way to come to this Dutch Bros only!

they are perfect. specifically truman across the church. very nice six stars

I was a first-timer at Dutch Bros this morning and I will now be a regular! The whole team was so kind, helpful, and friendly! I am honestly so impressed with their customer service. It's rare to find that nowadays, sadly. Kudos to everyone there. They brightened my day, and I am so grateful for it. read more