I had to call AAA to winch my car out of a ditch, and not only was the guy who came out completely condescending and unprofessional (I was a young female, alone, on the side of the road in the middle of the night in the pouring down rain and cold and he was extremely rude) - but he quoted me almost $400 for the service, since it wasn't covered by AAA. He said the sheriff's office would need to be on scene to block the road, which was fine, but then said they had an "extended ETA" and that it would be better for me if he left and I called AAA later to re-dispatch a tow company once the S.O. arrived. I stayed to wait and the S.O. showed up literally 5 minutes later, confused as to why the tow company wasn't still there, and then they had to wait another 30 minutes with me for another company to be dispatched (on a busy Friday night). The other company that eventually came out, Elite Auto, had a wonderfully polite tow truck driver who only took 15 minutes to get my car out, charged me $75 for the service (as opposed to almost $400), and was like night and day compared to Dusty's. I would NEVER recommend Dusty's in the future - I used to work for Durham 911 on the other side of the phone, dispatching tow companies to accidents, and Durham PD doesn't even use Dusty's on their tow rotation list, for a reason. read more