Bob's Towing is the epitome of superb customer service! A few weeks ago, I went to dinner with a friend that I hadn't seen in a while. On the way back from dinner, my friend's vehicle started making a weird winding sound. The weather was awful, practically torrential downpour, and we were stuck on the side of Highway 54. I called my father who recommended that we call Bob's Towing- he had used them before and had a very good experience. Bob's arrived on the scene so quickly after I had called them. The driver was extremely professional and kind! He towed the car/drove us both back to their lot. The owner asked about the issues the car was having, and even had his friend Keith (who is a mechanic) diagnose the problem. (It ended up being an issue with the serpentine belt). Altogether, I am blown away by the amazing experience that my friend and I had with Bob's Towing! I highly recommend everyone use them! read more

My son was visiting a friend that lives at Lark Chapel Hill and despite stating "Limited guest parking is also available at no charge." on their website, his car was towed. Apparently you have to fill out a permit to park there and if not done correctly, your car will be towed by a sleezy, predatory towing company called Bob's Towing. Now, he has to pay $300 because he parked at a dump on a Friday night of a long holiday weekend and didn't fill out a form correctly. The fact that they market free parking while maintaining a system that guarantees towing penalties for minor paperwork errors is either incompetent or intentional. Either way, it's indefensible and Bob's Towing is complicit in this scam as well. Bob's Towing is a ruthless operation that exploits minor parking violations and bureaucratic errors to extract hundreds of dollars from unsuspecting college students--they deserve far less than one star, but unfortunately that's the minimum rating available. read more

This company towed my vehicle from the designated parking lot for my apartment building, even though my valid parking permit was clearly visible on the windshield. When I called to ask why my car had been towed, I was first told that I had parked in the lot for the adjacent apartment building. That was false, and the (I assume) owner later acknowledged that my vehicle had, in fact, been parked in the correct lot. Even more concerning, my property manager told me that this company is not supposed to service my building -- and that they have not had anyone towed from our property in years. In other words, my car was removed from a lot where I was authorized to park by a company that may not have even had the authority to tow there. When I asked why my car had been towed while the other residents' cars were left alone, I was told that my car may have been selected "at random." That is deeply troubling. A towing company should not be removing permitted vehicles from a residential lot, especially without being able to provide a valid explanation or clear authorization. After confirming that my car had been towed improperly, they returned it at no charge, which was the bare minimum. However, the person who returned the car -- the same person who initially towed it -- was extremely rude and refused to provide proper documentation that my vehicle had been towed. Based on this experience, I would strongly caution residents, property managers, and apartment complexes against using this predatory company. In my case, they towed a permitted vehicle from the correct lot, offered nonsensical explanations, apparently lacked authorization to tow from the property, and failed to provide documentation afterward. read more

My son accidentally parked in a reserved space at his apartment complex after coming home late at night from buying medication after being sick all week and missing most of his classes at UNC Chapel Hill. Since his car is registered to the complex, someone could have just called him and let him know to move his car, but instead it was towed by Bob's Towing. Still being sick the next day, my son did not realize until very late that the car had been towed so he had to get it out of hock for the towing plus one extra day of storage. He called Bob's towing to ask what forms of payment they accept and how much he would owe and was told to pay $335 cash or $380 Venmo. He then wasted a lot of time trying to get to a bank and get the cash but because of an issue with his ATM card and the type of account he has as a student, he was not able to get the cash. So he hurried to take an Uber to Bob's, and once he got there, was told that they DO actually accept debit cards and he had to pay $300 to get my car back. The cost of this towing is outrageous even for an expensive area like Chapel Hill. Here's what my Google search of towing cost in the area brought up. Nevertheless, a very expensive lesson that my son learned: be sure when parking your car when sick after getting medicine at a pharmacy to get out and verify if the parking spot has a reserved number or not. read more

Bob's Towing - Google search Chapel Hill Towing Fees - Towing Near Me - Chapel Hill, North Carolina

Yes, I was parked where I wasn't supposed to be. That being said, they towed my car, then I called them and was met with a voice so muffled I couldn't hear a word they said. I was then given an only sort of accurate address and told I couldn't get my car until the next morning even though they supposedly operate 24-hours. So I went to get my car the next day. I didn't have a great way to get there because I didn't have my car, so I took the bus as far as I could and then proceeded to make a 20-minute walk through wet grass fields (no sidewalk) in 30-degree weather. I finally got to a gas station where the address took me and they told me that the towing place doesn't have an office, but that my car was behind a gate out back and I'd have to call them. So I did. I called them and they told me they would have someone out there in 15 minutes. So I waited outside in the dark. They finally get there and charge me $300. This business is predatory, overcharges, and can't bother to act like a legitimate company. read more

I was parked in a handicapped space with my handicapped placard, directly adjacent to a business that took Duke Energy payments. When I came out, Bob's had my car don his truck. I was told that the handicapped space was for a business downhill, through a gravel lot. I found that it is illegal to tow a handicapped car from any handicapped space, and my car was towed to a lot outside of any bus service. I had to call a friend to take me to the bank, get the $160.00 to get my car, and he took 2 hours to get to me. read more

Bob's towing came to my rescue Saturday afternoon Easter weekend. I could not have ask for better Courtesy, Quick Response from Barbara ( dispatcher) to Chris ( driver)! They were Knowledgeable, Professional, Fast and Very Pleasant to do business with not to mention , they gave me a Better price than 5 other local competitors! I highly recommend Bob's Towing ( Dairyland Rd. Chapel Hill)x I plan to use them again this week to tow my second vehicle that needs repairs . I will Definitely be a " Repeat " client . So glad I found you-all! Tona C. read more

This guy is a total jerk. He somehow overlooks the parking sticker i had and then tows my car anyway. I call him and he says "its not my problem" what a predatory scumbag read more

Excellent customer service! Chris was a polite well-mannered driver. Took good care of us and our car. read more

Beware!! Bad company!! They drive around and wait for innocent victims to park in visitor parking spaces and hook them up to tow them away. read more

Incredibly rude owner, overly priced services. Avoid parking in any lots serviced by this company. Very difficult to locate car once towed.

Bob's is notorious in Chapel Hill for predatory towing. My coworker once parked at the Panera Bread on Franklin street to pick up a takeout order at the chipotle next door. During the five minutes she spent inside the chipotle, Bob's had already started hooking up her car to their tow truck. Based on this, I was very surprised to find that I was unable to get in contact with the towing company when their towing services were actually needed. My apartment complex uses Bob's towing, last night the spot that I paid for was taken. I called Bob's around 15-20 times over a 2 hour period and was unable to speak with anyone. Clearly it is not a 24 hour towing service. read more

I recently parked in the Lark visitors section and had an accurate reservation and verification to park there. However, two letters on my license plate were switched. It was an obvious mistake and my car was still towed by Bob's towing. The manager of Lark explained that she could do nothing about it, so I called Bob's towing to explain the issue. The man over the phone was dismissive, and would hardly let me get a word in to explain to him this very irrational situation. He kept repeating himself saying "Our work here is done," and "Have a good night." I understand this business is like any other and needs to make money, but they try to justify their practice of predatory towing on college-aged students. It is very much taking advantage of college kids in the town of Chapel Hill. Very unprofessional, and interesting that they don't take any other payment besides Venmo or cash! $250 to get my car back for a noticeable mistake right before my final exam the same day! There was no room for reasonable conversation or understanding. The lack of empathy and unwillingness to acknowledge a clear mistake was incredibly disappointing. read more

Extremely predatory to college students. They towed my car in my student apartment complex when I pay $30 a month for parking. And require $300 to get the car. read more

most of their profits come from exploiting and bullying broke college students. the man that loiters around the college apartment buildings just WAITING to charge students, even if it's only been a couple minutes... he's just so rude and condescending. read more

Amazing service and a wonderfully women on the phone is the best customer service I have ever receive!! 100% will be calling Bob and Barbara if I ever need a tow! read more

My car was towed to the wrong location. The drivers explanation was he tows the car to the address provided. When my car arrived to my home almost an hour later. My license plate was gone. As the driver stepped out the vehicle he was telling me the plate was gone. I believe he stole the plate as his compensation for going to the wrong address. I spoke with the roadside assistance and was told they uploaded a photo of the plate and it vanishes. No circumstance just outright stealing. I do not recommend them to anyone, find a better company with more reputable employees. read more

They tried to wrongfully tow my car from my apartment complex, even with my pass clearly visible and I pointed it out multiple times. Then tried to force me to pay a drop fee in the parking lot of my own apartment due to HIS mistakes. Had to get apartment employees involved at 11 pm. Disgusting attitude, terrible person, and SKETCHY company. Will be having police involved if this ever occurs again. I have video PROOF of this incident as well. Would give zero stars if I could. This is also weeks after my friend was wrongfully towed from the same apartment complex and no refund has been issued to this day even after calling for 2 weeks straight. read more

I recently encountered this organization while visiting a friend at her complex. The driver was rude and not telling me any reason why I was getting towed. I understand it was the complex issue but the tow truck driver (DOT 3108090) could have confirmed things before hooking up my vehicle. read more

Not good service. They scam college students by up charging the price to $250 cash or $300 Venmo. They are very suspicious people and don't use credit cards to not get tracked. Please be careful of your car so you don't get towed by these losers who prey on broke college students. read more

Crooked. Trying to tow vehicle with current tags, license,& insurance. Rude & hateful when called on it. Will call law enforcement if seen again. read more

The townhouse I used to live at used this towing company. Once at 11 at night, I noticed lights flashing outside my house. I went outside to see Bob's towing hooking up to my roommate's car--parked legally within our own parking lot with the parking permit showing. My roommate went out there and the guy cursed at her when she asked what he was doing. He didn't believe she was in a parking spot, so he was going to tow her car despite her being parked legally in her own lot. Thankfully he eventually left without towing the car. The girl in the townhouse next to me wasn't so lucky. They towed her legally parked car and she had to pay to get it back even though she was parked in her own spot. If you're a property company looking to partner with a towing company, I would highly not recommend this company as your tenets will probably end up complaining to you about this company. read more

My friend who doesn't know anything about cars called Bob's Towing to change her flat tire. They charged $50 to replace the flat tire with a donut wheel from her truck. Not only did they not inflate her flat replacement donut tire, they also took her rim. So for $50 they changed 4 nuts, put on a donut wheel, and stole her property, taking advantage of a naive girl. The Donut wheel was flat and the Tow truck guy didn't inflate the tire and told her to fill it up at the nearest gas station (and expected her to drive her car on a flat donut tire there.) In addition, Bob's towing took her rim with the flat tire and told her she needed to get a new tire. HOW DO YOU REPLACE THE TIRE IF YOU TAKE THE RIM? On top of everything, they didn't help get her car started and so she called me. Her battery was dead (bc of being out of state for a month) and I helped her with the tire situation. After driving half way to our destination to get a new tire, it came to my realization that Bob's Towing took her rim, so we called them and he told us he would give it back to us in 30-45 minutes. We waited for 2 HOURS. Highly unprofessional, lacks common sense, and did not come through on their word... but to there credit, the tow truck driver seemed nice. read more

I needed to tow my Volvo to the dealership because the key was stuck in the ignition so my roadside company called Bob's Towing. The tow driver said the only thing that's wrong is the battery is dead. The key won't come out with a dead battery. He charged the battery and the key came right out. He saved me tons of money from the dealership! Not to mention the driving back to the dealership with someone else wasting both our times. I'm so glad there are people like the man from Bob's Towing still out there is this world. THANK YOU! read more

I was parked in Chapel Ridge when I was towed. My friend and I stopped the guy in the parking lot and asked him to drop the car. He said he could not and we would have to follow him to the tow yard. After paying $150 ($200 card) to get my car back, we were informed by Chapel Ridge of an agreement between the two. If the tow truck is stopped on property, the driver is to release the car, free of charge. The tow truck driver (hideous spiderweb tattoo on his neck) has insisted to his boss that we did not stop him until we were on the highway. The owner will not reimburse me because it is "our word against his". I have no problem paying for my wrongdoing, however in this situation, I was charged for no reason as the driver was supposed to return my car to me when we caught him. Terrible service. Scam artists: why would there be a $50 difference between cash and card unless the company was pocketing the money to avoid taxation? Do not recommend. read more

Predatory towing company. $150 cash or $200 credit card. Extra $40/day. $60 to tow it back.

I agree that this is a predatory towing company that targets college students. Car was wrongly towed and phone service was less than acceptable. Only cash accepted and this information was in no way communicated until arrived on site- which is quite far away from campus. Owner, Bob, was rude when contacted about the issue. Very unprofessional and unwilling to make his mistake right read more

If I could give this place zero stars, I would. They were careless and reckless my car. It was late at night and I didn't want to sit in a car on the side of the road while they told me it would take 99 mins to to come and get my car. So I told them my daughter would pick me up and to let me know when they are on the way so that I would be able to meet them. I left my hand break up and my blinkers on. But instead of calling me to let me know that so that I would be able to get into my car and put the handbrake down, they simply drug my car from the place. It was broke down to my apartment and called me after the fact to let me know that my car was already at the apartment, so coming from the mechanics They explained to me that my two back tires were damaged because the car was drugged. Multiple miles down the road to my apartment complex and when I called to get the problem resolved or the issue taken care of instead of listening to the customer and taking their side, they disregarded my whole situation and attempted to accuse me of lying. read more

Predatory towing service! They towed my vehicle from an authorized lot during off business hours. He is not worth the time spent on a phone call. read more

As mentioned before, definately a predatory towing service, targeting college students in the Chapel Hill, NC area. He towed my daughter's car from a neighbor's driveway while she was in class. He only excepts cash...$150 for first 24 hours, then storage fees are added. When my daughter picked up her car she noticed the rear bumper and the back of the car was dented. ($600 damage), which he claims he didn't cause. When she called the local police to file a report he locked her out of the gate. While she was picking up her car, four other college students were also picking up their cars as well. He is a Despicable Person...no surprise he has a "F Rating" with the BBB!!! read more

My car wasn't starting even after replacing my battery, so I had Bob's tow my car to the shop to get it looked at. The driver came to my place fairly quickly and was really helpful, even helping to see what the problem could be and if something could be done before we took it to the shop. Overall, I had a positive experience and would recommend them! read more

Awesome service ! Got to me quickly and fixed a flat in record time. I would recommend to anyone needing roadside assistance.

Waited an hour for them to tell me they couldn't drive down our hill due to the ice. It had hardly any ice on the hill and my car is still stuck in a ditch. read more

Unfamiliar with the towing service area in Chapel Hill I called Bob on a phone number given by a mechanic I know, it turned out he had to different numbers and I had talked to him both times withing 24 hours. He told me he would tow my car (only 5miles) but would charge $60, then he said he would charge me $50; I called him on 1 of his # the next morning to verify that if he would charge $50 indeed, he angrily repeated "$60", "$60", "$60"!! At the time I didn't know he had 2 cell # and then called the other #, again I tried clarifying and he was really rude and disrespectful and he kept angrily repeating he would charge "$60!!" This man furiously stated that was his price, then stated matter of fact he was the business owner and told me he WOULD NOT even tow my car at all and told me to go find another service to do so. Bob was extremely rude and unprofessional. read more

Bob's towing is the epitome of an insecure white man grasping for money in any exploitative way possible. They have towed me three times in the past 2 months, twice with a VALID parking pass to which they responded they didn't see, and that nothing could be done, even after showing the person who met me at their lot that it was in my car. They tow at college student apartments, 24 hours a day, hoping to make that $150 or $200, from the students who don't have cash (most don't carry $150 cash...) I hope the worst for bob's finances and his company, and that karma comes back to get his greedy, exploitative, ignorant self. read more

When I called to ask their rate to change a flat, the guy who answered ignored my question and asked what kind of car that I drive. I politely answered his question & he scoffed and asked where I was. I hung up because his attitude was atrocious and I decided to use Google instead. Free & no attitude from your local lousy autoservice. If you hate you job, quit, otherwise have some respect for your customers! read more

Honestly, don't even look for any other towing companies if you need one in Chapel Hill. Extremely quick, extremely professional, and extremely cost competitive. These folks are awesome - and this is coming from somebody who's very hard to please. read more

I have used them numerous times and they are the best tow company around. I wouldn't use anyone else. They are very fast and professional. Good prices compare to other tow companies in town read more

I called these people from Knoxville Tennessee because our son was stranded for spring break. They went to his dorm room picked him up and took him to his car in the lot off-campus and jumpstarted his car and made sure that he was well on his way home. I appreciate these people from the bottom of my heart. I spoke to Barbara and she took care of our family. Thank you!!!! read more

Called them for a battery jump on 8/11/2014. They came fairly promptly and quickly got me going. I needed a receipt in order to get a reimbursement from my insurance. However, the guy claimed and promised that they would send it electronically via my email, which I gave to him. I never got a receipt. Even after several phone calls asking for one. Can't do business with someone that fails on a promise like that, and I won't. read more