AAA sent them to help me after my car wouldn't start at Food Lion on Thanksgiving eve. The place was packed, and the experience could have been bad, but the man was kind and considerate, and patient. He hooked me up, and towed me home, and made sure I was all settled before he left. On Thanksgiving eve. I would recommend them anytime, to anyone. For whoever said they tow to the "most expensive garage" - No, they ask where you want to be towed and if you don't have a suggestion, their suggestion would be someplace that your car will be safe to leave after hours; often that means a better quality garage with lighting, fences, etc. read more

One star. Barnes Towing has now trespassed onto our property twice without permission. We attempted to handle this professionally, but repeated unauthorized entry onto private property is unacceptable. Property rights matter, and towing companies should know better than to enter land they do not have authorization to access. Extremely disappointed with the lack of professionalism and respect shown. read more

This company is HORRIBLE. Waste of money. I DO NOT recommend them. I was towed from a public place in Chapel Hill. Granted, in their defense, signs were posted. But, my friend's car (an Audi) was parked DIRECTLY next to mine, and was not towed. The guy was EXTREMELY rude to me. I am a working professional and did NOT deserve the treatment I received. If I could sue, I would. And I am highly considering it. read more

This company doubled charged for my towing service. Billed both me and my insurance and now I have to go through a reimbursement process. Not happy about that even though the towing service was good. read more

I agree with every single negative review here. We had a horrible experience with this company--their prices don't make any sense and aren't clearly stated. We were told we would receive photos of our car before and after towing services yet weeks later we haven't recieved anything and I've reached out several times. We ended up being charged $360 because we walked down the street for a few minutes--that's insane. Plus, the fee to take out cash from a nearby bank and the cost of an Uber because they're located 30 minutes from where we were towed. read more

PREDATORY TOWING COMPANY - STAY CLEAR OF THEIR LOTS. I don't typically write reviews, but I made this account for one reason only: to warn others about the exploitative, unethical, and frankly predatory business practices of Barnes Auto and Towing. My friend and I arrived around 8 PM on a Friday night at 126 West Franklin St., where--unsurprisingly--the parking was completely packed due to the game and the weekend rush. We found a lot next to a nail salon and a few other small businesses, all of which were closed for the night. The sign directly in front of the spot clearly stated 90-minute parking, with no visible restrictions. In fine print, tucked far away and barely legible from the actual space, it read "no walk-offs"--something we had no way of seeing or knowing. We returned at 9:30 PM, exactly 90 minutes later, to find the car gone. Shocked and confused, we called the number posted on the large lot sign--Barnes Auto and Towing. A representative informed us that the car had been towed because surveillance cameras had "caught the discrepancy" and alerted them. Not a business request, not a complaint, but a third-party surveillance alert. So the company profits off hyper-surveilled lots, towing cars the minute someone dares to leave--even when the signage is unclear. We were told the impound was just a 6-minute drive away. It wasn't. It was 20 minutes away in another county. Once we arrived, the reality was worse than we could've imagined. The impound lot was tucked into the woods, dark, unmarked, and terrifying. As two teenage girls arriving alone at 11 PM, we felt deeply unsafe. The shack that served as the "office" was dimly lit and poorly maintained. A man behind a small desk greeted us politely, but only allowed one of us to retrieve the car--alone, in the dark, isolated lot. There was no legitimate reason for this. We believe it was simply to separate us, which was both unnecessary and disturbing. The price? $300 in cash or $380 by card--a staggering upcharge, far exceeding the national average of $109 for towing. Who carries $300 in cash? We had to drive all the way back to my friend's house to get it just to avoid the outrageous credit fee. To make matters worse, the gate wouldn't open when my friend reached the car. She had to return to the shack and ask the man to open it manually. Again, he refused to let both of us go together, despite our concerns. Though the night staff member was polite and acknowledged our fears, the situation remained unsafe and unsettling. We later learned he didn't even work for Barnes directly--he was just staffing the desk--and that Barnes receives alerts from surveillance companies, not from businesses themselves. In other words, they don't act at the behest of the lot owners--they profit from catching and penalizing you for even a momentary misstep. The company reportedly tows around to 250 cars a month. From other experiences we've read, they appear to target young people, who may not yet know to scrutinize every line of fine print on a parking sign. We also found it suspicious that they required my friend's ID to "document" the transaction, with no clear explanation why. All in all, if you see the name Barnes Auto and Towing anywhere near a parking lot--turn around. This company thrives on fear, confusion, and misinformation. They charge nearly three times the going rate, demand cash whenever possible (raising questions about documentation), and create unsafe and manipulative situations for vulnerable customers. The entire operation is not only predatory--it is immoral, deceptive, and entirely focused on profit. Avoid them at all costs. You are not safe, and you are not protected. read more

Barnes Auto & Towing - Shady location - Towing Near Me - Chapel Hill, North Carolina

BEWARE! Unscrupulous business practices. Beyond the hussle they have going, they tow without proper notification required by city, require a signed waiver and release before you may see your vehicle, and will misquote fees over phone in an attempt to gouge when you arrive on site. read more

If I could give negative stars I would. Predatory towing company that stole my car and ransomed it back to me. Callously told I would need to also pay for an uber to get my car which was taken about 30 minutes away. Charged over 435 dollars for parking in a spot for about five minutes. They literally wait around like bandits ready to rob people. read more

WARNING DRIVERS!!!! FACILITY SCAMMERS ‼ Avoid delivering to Barnes Towing. A front desk employee named Brooke placed a large grocery order and removed the full tip after delivery, despite the order being completed professionally and with no issues. She provided no delivery instructions, then falsely reported the handoff. This behavior is dishonest and exploitative. If you work in delivery, be cautious--this facility has a history of scamming workers out of their hard-earned pay. read more

This company has demonstrated shameful and predatory behavior. Today, my 17-year-old daughter was pressured into paying $260 immediately. The driver insisted he would not wait for me and threatened that if she called the police, or wait for me the price would increase. He claimed that every minute he waited would raise the charge. My daughter was terrified and in tears. This company's actions are unacceptable, and they should not be allowed to operate in Chapel Hill. It is truly disgraceful! They were recently in the news due to their predatory behavior. https://www.wral.com/story/dozens-of-complaints-filed-against-towing-company-consumers-seek-more-regulation/21253188/ read more

Beware predators... Who knew that "predatory towing" was a thing? Not me until this past weekend. My sister and I were caught up in what I know now to be a money grabbing scheme by the owner of a shopping center and a local towing company. The towing company "lies in wait" on site for customers to park in the center's lot, as they get caught up in a Draconian rule that states that if you leave the center's property AT ANY TIME (even to say, return a library book), your car is subject to towing. There are security cameras in place that have recently been installed to aid them in their monitoring and apparently the feed is sent directly to the towtruck driver's iPad. Wow. The signage faces inward toward the parking lot, and it is not clear, for example, that the restaurant parking lot, which we used, is part of that mall. Additionally, one cannot read the signs from the street (which would allow a driver to choose another spot, knowing this policy is in place). The police have sent letters to the manager, no word on the effectiveness. Inside 30 minutes after parking at this lot (and yes, we did cross the street heaven forbid, but then came back to the mall to shop and ostensibly stay for dinner), my sister's car was towed. To another county. To the tune of $360 to get it out of the impound lot. Including a $100 surcharge for using a credit card. This is privately owned property, so no ordinances have effect apparently. And predatory? Let's just say that over almost 250 cars have been towed in less than a month. That should tell you one thing. The fact that the towing company has access to security footage and the camera feeds, and from what I heard, makes the call to tow, NOT the shopping center. That should tell you something more. And, the fact that the business owners in the mall are upset about this practice, because it's driving business away. Huh, imagine that. The towing company is BARNES TOWING in Chapel Hill-Carroboro. The mall is CARR MILL MALL, managed by property manager Nathan Milian, and owned by Paul Greenberg, who lives out of state. Shop there at your peril. read more

Wish we could give less- patroning at a restaurant with large group. walked with the group across street (as a few wanted something else) and tow truck clearly waiting predatorily towed car. high school kids - had to pay $280 cash to get car back from a remote lot out of town limits- even though we patroned in the lot we were in and left for literally a few moments. this is not business this is theft read more

I made an account to write a review for this crappy business. My friend (19F) and I (16F) were hanging out on W. Franklin and had parked in the lot next to the 5th/3rd bank, intending to walk down to Tea Hill to grab a drink. It took about ten minutes but when we came back, her car was gone as if it vanished into thin air. There was a sign that warned you would be towed by this company after 90 minutes, no walk-offs permitted. We thought it would be fine since we would only be about five minutes; nothing major, right? Wrong. They towed it. Out of all the cars in the lot, her's was the only one. What is more, when she called, the woman on the other end said it had just come into the lot and told her it would be $350 to get it back. Moral of the story: this company sucks. Stay safe. read more

Adam was friendly, knowledgeable, and handled my car with care. He explained what he was doing at every step and made sure the vehicle was securely loaded before leaving.I really appreciated their promptness and professionalism during a stressful situation. I hope I don't need a tow again anytime soon, but if I do, I'll definitely be calling Barnes towing again. read more

This is absolutely the worst towing company I've ever had to deal with! And I hate like hell they are in Sanford North Carolina. They need to stay the fuck in Chapel Hill. They ain't got no business being in fucking Sanford. They are no excessive prices. Just outrageous once they tell your shit you'll never get it back. read more

My hubs truck broke down and need to get it tow to a mechanic friends home it was a Sunday, the girl who answered was very informative and nice on giving us a quote for a 8 mile trip. They picked up and delivered for about 120ish for a big ole suburban . We alway call them when we need to tow a car which suck bc no one wants to get their your car towed when it won't start :( but life happens, OVERALL great company! read more

PREDATORY business. I was towed from a spot that appeared to be public parking - it had NO SIGNAGE indicating that I couldn't park there. My car was towed in 40 minutes and the fee to get it back was $600. I showed the customer services person the pictures of the spot and lack of signage to which they responded that "I should have inferred" due to its proximity to the facility which employs them. That's illegal. That's not what the law says. "It is an offense of this ordinance to tow a motor vehicle from a parking space in a private parking lot unless the space and lot are clearly designated" Illegal business. read more

Absolutely the worse service I have ever received! I do not recommend Barnes Auto & Towing for anything.The police report speaks for itself. Rude and obnoxious best describes my experience. Take your business elsewhere. read more

Barnes Towing is running a legalized theft operation. During my interaction with Barnes, they violated multiple Chapel Hill city ordinances, refused payment, refused to release my vehicle back to me, and hit my husband with their tow truck. Before I continue, I recommend that you read reviews for Barnes on any other platform than Google (check Yelp, Better Business Bureau, and Facebook Reviews). It is much easier to post fraudulent reviews on Google, which they have clearly done. In the hour following my incident with Barnes, they received more than 30 new 5-star reviews --even though they told me my car was only the one of two they had towed that evening. On the evening of November 28, Barnes Towing stole my vehicle from the McDonald's parking lot on Franklin Street. Before picking up our food, my husband and I walked across the street to pick up our boba order. Less than five minutes later, as we were walking into the McDonald's, we saw that our car was in the process of being hooked up to a Barnes Towing tow truck. When we spoke to the driver, who we believe is named Jason Leonard, he told us we could pay $140 cash or $200 on card to get our car back. He then told us that we had five minutes to get cash from an ATM before he took our car. My husband began walking to the ATM, and checked Google Maps for directions. He saw that the ATM was a 0.5 mile walk away, meaning he would have to walk a full mile in under five minutes to prevent our car from being towed. Many people understand that walking a mile in five minutes is impossible. When my husband returned, he attempted speaking to the driver, who had shut himself in the tow truck with his window rolled up. When my husband tried to offer paying by card, the driver yelled that it was "too late" and began pulling our car out of the lot, hitting my husband with the tow truck in the process. We were forced to call law enforcement and were able to file a police report against Barnes Towing. After taking the bus to an ATM and calling an Uber for the 30-minute trip to the car lot, which is a very dark, sketchy property in the middle of nowhere, we were able to get our car back for $260 (it would have been $360 to pay on card, which they tried to get us to do). Daniel, the man at the office, laughed at my husband and I when we told him that one of his drivers had hit my husband with a tow truck. He then refused to give us the name or contact information for a manager or for Barnes's lawyer. When asked about the 30 new Google reviews that happened after our car was towed, he shut down and refused to speak to us. The following day, I learned that the tow driver reported our car as being towed to the police after he had already removed the car from the lot--a clear violation of city ordinances. I can't wait for the day the local government, IRS, and FTC nail these guys. Chapel Hill and Carrboro will be better places without them. read more

PREDATORY COMPANY! Signs posted in such a way that it doesn't look like it applies to the area you park. Signs warn you not to walk off property. No one can see these when they enter. So, you park at CARR MILL MALL - the parking is free and there's no signs around the actual parking spots saying there are ANY limits - but if you walk across the street to the other little shops, they are lying in wait to tow you. I have the receipts to show I shopped at THREE Carr Mill Mall shops, then dashed across to The Spotted Dog which has just closed (!) and made one purchase at a small shop nearby -then back across street to Car Mill Mall and Weaver Market - and my car was gone. I thought it was stolen. I mean, it was stolen and taken 30 min away - by Barnes Towing - I was charged $360! ($100 for using a debit card not cash!). Happy Thanksgiving. read more

This is a predatory, thieving company, lurking around just waiting to tow people on the spot to make quick cash. My car was towed yesterday within just a few minutes of leaving the Franklin St. Panera Bread parking lot. I ended up paying over $300 by the end of this horrible experience. I went to Panera to pick up lunch, and I was also picking up a take-out order from Chipotle, which is next door. I went to the Chipotle first, walking about 100 feet away from my car and the parking lot. When I exited the Chipotle, about 5-7 minutes later, I saw my car being towed. I had seen the signs about towing, but never imagined it would apply for momentarily visiting the establishment next door before going into Panera. I called Barnes Towing right away and they said it would be $360 to get my car back if I paid by credit card, and $260 if I paid by cash, which just proves that they are out to scam people for cash. I had no choice but to get the money and pay over $40 for an Uber to the yard, which was a 20-min drive away. When I got to Barnes Towing, a sketchy chain-link yard filled with cars, I asked the woman at the window if there was any way to reduce the fee, and she very matter-of-factly said "$260 is already the reduced price for paying cash." She only ever responded to my protests with "I understand," clearly without any understanding. I didn't know predatory towing was a thing until this happened and I looked up the reviews for Barnes Towing, which are all the same! Since this is clearly their regular scheme, why does Chapel Hill continue to let them operate??? read more

Predatory scammers. Their business model is an outsourced parking lot police force. Watch security cams and within 10 minutes they will tow your car if you leave the premises. Shakedown operation at best. Class action lawsuits are in the queue. read more

Worse company on the face of the planet. Predatory towing, do not comply with city rules and regulation, only accept cash and do not give proper receipt when you pay. They do not even deserve 0 stars. Barnes towing has a contract with Panera, and if you so much as step foot off the property they will tow you. They have cameras where they can watch you leave, and as soon as they do they will tow your car. This type of set up is called predatory towing, and most cities like Raleigh have laws preventing this practice, and unfortunately Chapel Hill does not. This is really scummy to do. There are no Chapel Hill towing laws that can help with this, and not even a limit on how much they can charge! read more

Absolutely awful company that engages in predatory towing practices. Charges an exorbitant amount of money for you to get your car back. Just a disgusting and shady business in general. read more

This is a predatory company and should not be allowed to do what they do. Tried to tow my car when I was in the business owners parking lot. They say the business to the right is the owner of the lot and not the one on the left. There is nothing on the sign to indicate which business owned the sign. Charged $300 to unhook my car and now my bumper has damage. read more

towed many people for simply walking across the street and other minor issues. then proceed to charge ludicrous prices for it. id recommend avoiding them read more

I'd give them no stars if that were possible. **** Alert everyone - especially your college students.**** They have an "F" rating and are NOT accredited by the Better Business Bureau! Red flag right there!!! They prey on students and put them at high risk for identity theft. All the negative reviews are accurate. They demand to take an actual photo of your students credit/debit card - The number, exp, cvv, and their license with the full address. They don't just look at id to make sure it matches the card, they take actual pictures! This puts your student's bank account debit card or credit card at high risk for debit/credit card fraud use, as they have an actual photo of all your student's information. This is completely unethical. The woman who answers the phone lies to you and won't give you the real name of the owner. She actually said the owner was Brook Holt. Research it... she lied! Everyone knows the owner's last name is Barnes. She continued to trap herself in lie after lie! She won't give you her name either. She's the most nasty, condescending, pathological liar and unprofessional person I've never encountered. Law enforcement should crack down on them. IRS where are they? Start an investigation and track where all their cash goes that they push to get from students. You'll see there's no consistency with price. If your student has an encounter with them, encourage them to immediately call the police prior to letting them photograph their identification and credit card. And if you need a tow, you can tell AAA to send a different company. read more

Barnes Auto & Towing - NOT BBB accredited! - Towing Near Me - Chapel Hill, North Carolina

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I hit a deer a couple weeks back and Barnes just happened to be Infront of me saw me wreck and turned around to come back. Adam an employee with Barnes was first on the scene to help me and calm me down. I was very upset after being in my first accident! Thank you, Barnes, for having the best employees ever and thank you Adam for not thinking twice about helping someone in need. No one ever reports when a company does well only when they do bad, Tow companies don't always have the BEST job but honestly, they do more good than bad. I appreciate Barnes Towing for all their hard work and dedication. The owners are doing a fantastic JOB!! read more

Great service. My van caught a flat tire on 15 591 in pittsboro. I contacted Barnes Towing and a young man replied and picked me up within 15 minutes. He was very professional and we had great communication during the drive to Hillsborough. I asked for a business card because I'll be using this computer my company moving forward. Thank you read more

WARNING!! VULTURES!! PREDATORS PREYING ON COLLEGE KIDS! My daughter has strep throat. She went to Panera Bread to pick up her mobile order and it WAS NOT READY! She walked next door to pick up medicine and when she returned (10-15 min. later) her car had already been towed. She showed them her receipt/mobile order that she had been waiting on and they still charged her $260 dollars. read more

Just going to add my voice to the chorus of people saying these are predatory, awful folks who target young women for cash. My child - a child, literally just legal driving age - went with her friend to Panera on Franklin street. The friend had ordered pickup from Panera, my child from Chipotle, 10 yards away across the street. In the 2 minutes they were both away separately picking up their food the car was towed - when they went in to Panera they were told they had been "caught on video" with one of them leaving the premises so they were fair game. She was extorted $260 in cash to get the car back. This is a child. She had to use her Christmas money. These people are just absolute scum. And I suggest never eating at that Panera location, also. read more

I made an account just to write this review, and to my surprise there are so many others that I read with the same experience I had. This company is predatory and preys on young people and females in general. I parked in Paneras parking lot on west Franklin st, there were no parks at chipotle which was directly across the street. My order was already ready so I ran in to get it. It took only 1 minute. I came out and this guy was already hooking my car up. He said you left the premises I said sir I was gone for 1 minute. He said it doesn't matter how long you were gone, once you step off of this premises. And he pointed out the sign that I clearly did not see. He said that Panera called him bc they have surveillance but it was literally 1 minute and his company is 17 mins away so how is that even possible? I believe he watched me and waited until I walked in chipotle. He said $200 cash right now and I'll unhook it, I said I don't have cash. I only had apple pay. I called my dad, he tried to pay over the phone, the guy said we don't take cards over the phone and the card would have to match the name of the car that's towed. He said it'll be $350 when you come to get it. My dad had to drive 45 minutes to come get me. We get there and it's in a dark wooded area, they only let one person in the dark lot to get the car so my dad went because he didn't want me to go alone. The only thing good I can say is that the guy at the front desk was nice, but that's only because they were getting our money. read more

It seems Barnes Towing and Panera have started cracking down on parking at that location for any reason other than going inside Panera. They are waiting at the public parking lot behind Chipotle and Panera and will attempt to tow your car as soon as you step off the "property." I attempted to park at the Chipotle for my lunch (to-go order that was already done) but the lot was full, and they were doing electrical work next to Chipotle that looked to me like the road was closed. I parked at Panera knowing I would be in-and-out. I was inside Chipotle for all of two minutes and when I came out, my car was already hooked. They charged $140 to get it "unhooked" and said they did not take credit/debit cards, which is against Chapel Hill towing laws (and punishable by a misdemeanor). I will be reporting it to the Town and suggest everyone affected by them do the same. Not sure how they sleep at night doing what they do. I know I wouldn't be able to. I also don't know what Panera gains from this -- there were plenty of parking spots and most of us would be gone in a couple of minutes. I sat in my car in the Panera parking lot for the rest of my lunch just to prove a point that I was taking up a spot longer by staying on the property than I would have if they just let me get my food from Chipotle and leave. Towing "spotters" are actually illegal in many places too, like neighboring Carrboro, so it's been determined unethical and predatory! read more

Thanks to you guys for your help.my car runs find.you all did great.george alston.if someone else need your service I will recommend them to you.but thanks to you an the little lady I did not really talk to her but I watch her and I seen she knows her job tell her thanks.george read more

Hopefully local businesses, such as those at Carr Mill Mall, will organize and demand the owner fire this highly unethical, predatory towing operation that routinely charges $300-400 per tow, while adding a $150 credit card "fee" if you don't happen to have that kind of cash in your wallet (who does?). read more

PREDATORS SET OUT TO TAKE YOUR MONEY!!! Beware!!! Hire anyone else! They have a scam going on in Chapel Hill and are working with Panera on Franklin. Lights go off in the parking lot, can't really see the signs (because they aren't posted in front of the parking spots and don't have lights around them) which state that if you set one foot off the lot to go anywhere for even a minute besides Panera they can tow. They have cameras set up to watch what you're doing (saw the video feed in the tow drivers car... he showed it to me). They took my car and and I met another victim who had just had his car taken. They're making 1000's every night. Within 5 minutes they swoop in, take your car and charge you between $260-$500 dollars CASH. If you need to pay with a debit or credit card you're told it's an EXTRA $100 (Because of course they don't want a money trail). These low- lifes deserve 0 stars. read more

This is going to be a long one... Around 4 o'clock on February 10, 2025 I was going to pick up my wings from Heavenly Buffaloes at 407 W Franklin St, Chapel Hill NC 27516,which is directly next to the McDonalds on 409 W Franklin St, Chapel Hill NC27516. As I turned into the only entrance of the parking lot for HeavenlyBuffaloes, I noticed parking to my right. The first parking spots I saw were McDonaldsmobile order parking spaces, which obviously I wouldn't park at one of thosespots. So, I went further down and parked at a random spot next to the McDonalds and directly next to the wing place. My guess is that it is 15-20 feet from the HeavenlyBuffaloes establishment. There were towing signs all throughout the parking lot, saying "Parking for Customers Only". Does it say McDonald'sCustomers only? No. I arrived at this parking lot at 4:32pm according to Life360and then went inside Heavenly Buffaloes to pay for my to-go order, and according to my apple pay purchase that was at 4:36pm. At that moment I see a man walking around my car, so I get my boyfriend and we go out there, so my guess it's probably still 4:36pm. I noticed my car is already hooked up to the tow truck. I tell him that I have been parked here for 5 minutes, and he says,"You have no way to prove that" and I respond with "Yes, Ido" and he doesn't let me continue. I also told him that, "there is no indication that this parking spot was only for McDonald's customers". He said that it is very clear, because of the difference of the concrete in the parking lot, saying that the rough concrete was obviously the Heavenly Buffaloes parking, and the smoother pavement was McDonalds. He then points to a very thin strip of pavement on the side of Heavenly Buffaloes restaurant where there is aMASSIVE tow sign and says that this is obviously where I should have parked.Mind you there is not a single parallel parking space along where he pointed, so why should I just ASSUME that this is where to park and not in a parking spot. He was extremely aggressive and did not let me speak. Whenever my boyfriend or I spoke up he made it seem like we weren't allowed to be upset because he is unlawfully trying to tow my car. Then I ask him how much it will cost to drop my car (unhook the vehicle), and he tells me it's $200 cash. I tell him I don't have cash, and he says it will be $260 credit/debit. And at this moment he gives me a time limit of 10 minutes. Then he goes into his car around 4:38 ish, according to when I started calling people. We were very freaked out about this whole situation, so my boyfriend started taking pictures of his truck and the signs, the first picture was taken at 4:41pm. Then he comes out and sends me the work order to sign via iPhone (4:48pm). I asked him a question about the information I thought I needed to fill out. Instead, he snaps at me and says, "I didn't tell you to fill out anything, just sign".Which came off EXTREMELY aggressive, and felt I was being rushed due to my 10-minute timer until he took my car away. Once I submit that document, he sends me a new link to pay for the drop fee (4:50pm) & then at 4:54pm I get a confirmation for the payment & then he unhooks my car and leaves. BUT you know what is so strange about this situation is...1) I parked my car at 4:32 and noticed he was looking around my car at 4:36, but my car was already completely hooked up, that means he did that in 4 minutes from the time I walked inside and when I saw him. 2) He told me he got a call from the parking lot security cameras either from the McDonalds higher ups or his companies higher ups, that wasn't very clear. But you know what's so INTERESTING about this is that the work order that was sent to me at 4:48 pm, said that the Date/Time Requested for this tow was 2/10/2025 @ 4:42PM. Do you know why that's SO strange? Because we had already spoken with him at that point, and my boyfriend was taking pictures of the tow truck at 4:41pm. So how is it that he got a call about my car, but it was already hooked up and we have already been speaking to him before that point. Well, maybe it's because he didn't get a call and was parked on the other side of the McDonalds watching the cameras and as soon as I stepped foot in the wing place, he came to tow my car. So, first he lied to me saying that he got a call, which obviously didn't happen because I was already knee-deep in a conversation with this man at 4:42. Another thing that is super interesting is once I told him I can't pay with cash, weirdly enough he goes into his truck and then according to the time stamps, this is when the so-called "tow was requested" at 4:42. And according to this company's horrible track record, and numerous complaints of this exact thing. I have never experienced such a greedy & horrible company.Thanks for reading Barnes Towing & Wrecker Service, you will hear more from me! read more

As mentioned by others, Barnes has highly unethical business practices. They have predatory towing contracts with several Carrboro and Chapel Hill parking lots, and lie in wait for unsuspecting victims. there is no reasoning with them, and if you want your car back, you have to pay whatever they are asking. In our case, it was $260 PLUS a $100 fee to use a credit card. Apparently, this is technically legal. I feel that you should not give them any other business. read more

Barnes Towing is a car theft operation. I join the chorus of people whose cars were stolen within 30 mins of arriving in the lot. I wonder how much of this cash is being reported to the IRS. Shame on Carr Mill Mall and Weaver Street(where I shopped) for not putting an end to this corruption. read more

Unethical business. Engages in predatory towing at Carr Mill Mall. They charge $260 cash to release your impounded car, plus another $100 if you pay with a card. As a AAA member, I will be contacting AAA to ask that they no longer partner with this business. read more