I always love staying at this hotel - make sure to get the Dusit Club Lounge access which makes your stay at this hotel even better! The location of Dusit in Makati is also so convenient! They have a salon in the hotel as well in case you do not feel like going to the mall or across the street to get some last minute beauty needs before heading back to the States! Overall, the hotel is clean, the staff are so friendly, and the food is always A+ Amazing! read more

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This is a nice hotel in Makati. We arrived and were greeted by tight security at the entrance with luggage X-rays and metal detector. The staff were very accommodating helping us from our cab with all our luggage. Check in was very friendly and inviting. Very streamlined and we were off to our room within 5 minutes. I really wanted a hot shower only to find the water to be cold. I called housekeeping and an engineer came up and said the water only gets a little warm. I've been to the Philippines many times and this as the first time "hot" water was just a touch about cold. Apparently that's the temperature they offer. Lost a point here. The breakfast room was beautiful and had every dish one could imagine. It was very well lighted and acoustically quiet. We had a nice buffet breakfast which included table service for drinks. All in all this is a nice, beautiful hotel and only our first night of a week here. I'm looking forward to our stay here. EDIT TO ADD - By letting the water run for at least 10 minutes it is eventually gets hot. read more

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This is my first time staying at a Dusit Thani Hotel. it's so convenient to anywhere around the Metro Manila area. I'm fortunate to get hospitality industry rates so finding deals is never an issue for me. Prior to the trip, I researched online for available dates and they had them ending of April as Holy Week was already complete. While also completing a two week vacation in Bangkok celebrating Songkran Water Festival. I wanted to keep the Thai vibes going on ;-) Early Pro Tip. If ever Yelp is in Thailand, I would be racking up the First To Reviews on everything and everywhere I've gone to. Thailand uses other platforms such as TripAdvisor, Google as well as other social media platforms like TikTok, Instagram and YouTube and Facebook. Dusit Thani has many locations throughout the world including Japan, Malaysia, Maldives, India, Nepal, Vietnam, Guam, Singapore, Greece, China, UAE, Oman, Qatar, Egypt and Kenya. There is free parking, but why drive in organized chaos? The Philippines has all sorts of transportation options like Private Drivers, Jeepney, Grab/Taxi, also Light Rail! This hotel is soon to be ending its lease in Makati, while a brand new Dusit Thani will be relocated in San Juan City Greenhills. A 50 story multipurpose skytower will house Dusit Thani on the upper floors. This is very exciting as Metro Manila keeps build, build and building! Located in Ayala Center, Dusit Thani is set up right across the street from SM Makati, is also next door to OneAyala. Glorietta is also connected to The Landmark Mall as well as Greenbelt. If that's too much urban for you, you can take a break while walking around the lush gardens of Greenbelt avoiding sounds of the city to soothe your soul. The lobby is situated on the ground floor. Once checked in, you have easy access to several elevators which are controlled by your hotel room key so security is not only present at the Hotel front entrance, but also within the hotel. Was not able to use the Fitness Center as this was a quick overnight layover for transit. It's decent enough for a light workout, lots of cardio equipment, and a separate room for boot camp exercise. We also did not use the Spa as the majority of our vacation was in Thailand, spa services were done there. Makati can be very hustle and bustle, with serene hidden gardens, Filipino cultural experiences, in such a great urban destination like Manila. With countless eateries, shopping and basically lots of things to see around you. This location will keep you, your travelling group, or if with family members, well entertained and intrigued. Our room was a 1 Bedroom Executive Suite with a large king bed, bathroom was equipped with standup shower and tub, plenty of bathroom counter space, including a powder room upon entry. The bedroom had a cozy work desk, and the living room was furnished with a sofa, refrigerator and another television. We had breakfast buffet which was included with our reservation. This breakfast is grand including both Western & Filipino cuisines. Makati is very earth friendly so no plastic bottles were provided, instead a 2 pitchers were in the refrigerator saved for the coffee maker. The staff here was exceptional! They were courteous and friendly. Front desk also allowed a late check out upon departure as the flight home was scheduled later in the evening. If you come to Manila, it is a must to stay here! read more

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Dusit Thani was formerly the Manila Garden Hotel back when it first opened. My husband & I stayed here for 2 nights. We had an executive room with club access which is the best way to go these days. The location is close to the airport and is close to many restaurants and shops. It's close to the Glorietta which connects to practically every area around Ayala and SM malls. The food at the Pantry is a buffet with an international flair. The service, concierge, restaurant staff, and security of the hotel is top notch. Service with a smile at all times. Since we had the club access, we often dined at the club lounge which offers an excellent breakfast/brunch, snacks, tea, and cocktails. The ladies at the club lounge were so super friendly and accommodating. They made us feel extra special during our entire stay. Housekeeping, the best! Since it is an old hotel, there are areas particularly in the bathroom that they need to address. They have a very nice garden which we loved. Still a very beautiful hotel. read more

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Fantastic 5-star hotel for the area! I understand there may be more modern upscale hotels but for being a chain and having a certain aesthetic, the hotel itself is very well maintained and clean. Staff greet you and open the doors of the lobby. The first for me is a small TSA-style metal detector (presumably for safety) at the entrance. There also happens to be multiple on-site restaurants, one of which has a breakfast buffet that was outstanding! There is also a pool, which was on a higher floor outdoors but somewhat smaller than other rooftop pools I have tried. They sent fresh fruit to my room and even accommodated an early checkin as their gesture for something special once I requested if something could be done, as it was my husband's first trip to the Philippines! I overall recommend this hotel and would check out their other locations around the world. Will stay here again if I return to Manila! read more

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Stayed here for 4 nights while attending a wedding in Manila. We had a double occupancy room and asked for a roll-away bed which we got without any problems. My family (6 of us total) loved staying here. It's a very short walk to shopping and restaurants at SM (mall/shopping with food court) and Greenbelt (more shopping and restaurants). We had breakfast included with our stay and it was a great way for our family to come together before we start a busy day in Manila. I would definitely come back. read more

We only stayed one night at this hotel. We usually stay at a nearby hotel, which is newer and connected to the mall. This is a hotel we enjoyed staying at before the other hotel was built. I didn't have the problem that others had in checking in regarding the deposit not being returned to them. In fact, they didn't even ask for a credit card or cash for incidentals. Then again, it might be because I checked in with a Lifestyle membership card. The front desk, housekeepers, concierge, and restaurant employees were friendly and helpful. We enjoyed the breakfast buffet that came with our reservation. The room needed to be updated, but it was clean and had nice amenities. We were surprised to receive a complimentary dessert. We usually go to this hotel for Thai food. Benjarong is one of our favorite Thai restaurant places in Makati, which has a Michelin starred chef. read more

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Great service by the staff, spacious room, delicious food. Easy access to restaurants/ mall read more

If you're visiting Manila and wanted to stay around Makati, I recommend you stay at the Dusit hotel. Me and my wife stayed for staycation while visiting my family in Manila. The hotel is not new but the rooms are quite decent and comfortable. The lobby is very clean and the clerks are all courteous. The room we got came with a buffet breakfast International style. Of course, you'll get your favorite Tapsilog and Tocilog. They also have a section of Porridge or Lugaw. Not to mention a person walking around catering TAHO. The person is all attired on our native outfit. The advantage on staying here is that you're a walk away from getting to Shoemart, Landmark, and Glorietta. There are so many places to eat around this mall. You don't have to drive around, all you need is a good walking shoe. So when you want to stay in a hotel around Makati, try this place. read more

Dusit Thani Manila - Taho vendor inside the buffet - Hotels Near Me - Makati, NCR

Outdated rooms. No hairdryer. Bathroom counters appear to be stained. Beds are extremely small and we had to have a cot rolled in to accommodate three people. Staff is friendly and accommodating but they need to revamp their rooms. I do not recommend to anyone expecting a higher end experience. You will not find it here. read more

One of the hotels in the area that you can consider staying in. Perfect location close to the malls, variety of restaurants if you are sort of a foodie. Room was ok nothing extra ordinary, value for money indeed, nice pool, staff were attentive definitely can't go wrong for a few days with this. Proper hotel. Recommended. read more

Dusit Thani Manila - Hotels Near Me - Makati, NCR

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I stayed in Dusit Thani between 24 Feb 2025 to 4 March 2025 for 4 nights. I was very happy with my Executive King room at club level. The hotel staff was extremely friendly and courteous. The free breakfast was awesome. And the evening drinks and snacks in club area were fantastic. The hotel is located in a very clean area of Makati and the concierge service was very helpful in planning my day trips. A special call out to Fretchel, the manager, for going out of her way to make my stay very comfortable. Another plus is that SM and Glorieta malls are across the street making shopping very convenient. I highly recommend this hotel for an upscale experience in a very reasonable cost. read more

My mom and I stayed at Dusit Thani Manila in Manila. I could definitely tell by the exterior that it was an old hotel, but the grand and opulent lobby made up for it. Since the hotel is a Thai chain, the interior design and decor reflected the beauty of the culture. There were even bell boys and female hostess wearing the traditional Thai garb. Off to the side of the receptionist area, there was someone playing a Khim, which was played by hammering on the strings. The check-in process went smoothly. My mom and I were offered some amazing deals including P1000 off vouchers for the spa or food. This was perfect as I had scheduled a couple of massages during the time of our stay at Dusit Thani. I liked that The Pantry, which was the main dine-in restaurant on the main floor, had a grab & go cafe section. I'm not big on buffets, so this was perfect for getting a quick breakfast bite and coffee. Additionally, the bar inside The Pantry had such a sick deal. Everyday they have a happy hour from 9pm-1am for UNLIMITED drinks within a selection of cocktails and beers including mojito, margarita, draft beers, wine, etc. for only P590/person. What a deal! I had an overall comfortable stay in our room. Like the exterior, I could tell our room was old by the color in between the grout on the floors and in the showers. Didn't bother me too much, because the room was pretty clean. Appreciated the amenities and toiletries available in the room. The bed was alright. It was stiff as a board, but I surprisingly slept through the night with no issues. Probably helped that the pillows were great and cradled my neck/head without discomfort. I went to Dusit Thani's gym often and quite impressed by the variety of equipment as well as their quality. The gym had TRX, battle ropes, free weights, treadmills, mats, punching bag, and more. Basically I had everything I needed to do my extensive workouts as I do back at home. The gym also had a locker room, showers, and a sauna. Since Devarana Spa doesn't have its own Yelp page, I'll write about my spa experience here. The spa was absolutely gorgeous. It was also quite big and had multiple rooms. I booked an Ayurvedic head massage for myself, and a Borehilot massage for me and my mom. I loved that I got complimentary 15 min. steams prior to each massage. What was cool was that the steam room was conveniently inside my room, and It also doubled as a shower. The Ayurvedic massage was great. It's very rare that my head gets massaged when I get full body massages, so it was nice releasing the pressure from my head. If you're the type of person who loves their hair hair getting played with, you'll certainly love this massage. The Borehilot massage was the absolute best! My masseuse was Ashper, and she was amazing. She applied the perfect amount of pressure that I needed (medium-hard) and really worked out my knots. Plus I enjoyed the overall experience with the herbs and hot banana leaf compresses. read more

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Hotel is great for leisure travelers but ***NOT FOR QUARANTINE STAY*** Basically, stay clear of this hotel if you staying for COVID-related quarantine stay. Unless of course you have deep pockets. This hotel has been an institution in the Makati Business District of Metro Manila in the Philippines. We had to stay at the hotel for 5 days as mandated by Philippine Health authorities. That's fine. But they were not really upfront with meal rules for quarantine guests, who are not allowed to enjoy the hotel's facilities except those provided inside the room. __ THIS IS A HUGE BUMMER!!! And they were never straightforward in the hotel reservation. It too late when we realized that outside food deliveries are not allowed when staying at the hotel (at least for quarantine). This means, we had to sustain nourishment from the hotel's in-room dining service, which has astronomical prices. They did have free daily breakfast but that's not lunch nor dinner. $23 for a small cup of sinigang and a small cup of spaghetti (for the kid)? C'mon. It's a reason to avoid visiting the Philippines :( See the attached photos of the in-room dining menu. read more

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I recently stayed at the Dusit Thani in Manila while visiting and on a business trip. What a great experience! I'm truly thankful to all the staff at this hotel. They would go above and beyond to make sure your accommodations and stay were without stress or interruptions. During my stay, I was able to utilize the following services: - Front desk staff - Concierge - Room Service - Gym / Sauna - The Spa - The Panty - The VIP Lounge on the 17th floor - Shuttles services - Laundry services I am 100% satisfied with the room service Ezzra provided. All the ladies that work at the 17th floor VIP Lounge should be fairly compensated. What an amazing bunch. They may be the hardest working people in the entire hotel. Extremely happy with the services they provided. Thank you, JC, Jazz, Assel, Kathrine, and the rest of the group. Sad to leave , but extremely happy I got a chance to meet them! read more

BEWARE! Do NOT stay at this hotel. I stayed 4 nights from Wednesday May 26 to Sunday May 30, 2023 in a junior suite (Room 850). Dusit Thani Manila took a large deposit on my Visa card which was supposed to be a pre-authorisation guarantee. Instead they actually charged my card several hundred dollars. Upon check-out with no incidental charges made, I was informed the funds would be refunded promptly. It is now June 7 and the funds have NOT been returned! I've been calling and e-mailing the Dusit Thani Manila for one month now. I have been passed between 5 of their staff (Armon Flores, Dhane Basco, Lyn Vistan, Gerald Uy and Abby Niebres). They all acknowledge a refund is due and they keep saying verbally and by e-mail that their bank will refund the money to my credit card. But this hasn't happened after 5 weeks since my stay at their hotel. Finally, last week I supplied Dusit Thani Manila with my bank details in Singapore and requested they simply wire the funds back. They have still failed to refund the money they should have never taken in the first place. (See attached photo). I am now in touch with the General Manager of the hotel - Mr. Stanley Lo. He advised the hotel would solve this matter, but still NO refund of my money has been wire transferred or returned to my credit card. Once again, do NOT stay at the Dusit Thani Manila hotel. They are unethical and incompetent. I am skeptical they will ever refund my money, which is why I am forced to write this review. read more

Dusit Thani Manila - Hotels Near Me - Makati, NCR

Two words, Kim Quinian: the Manager of the Club Lounge here was absolutely stellar and pushed this review over my last rating of 4 Yelps for Dusit Manila. My last review recommended it worth your while to pay a little extra for a Club Lounge room, it's not expensive since you're paying in dollars. What does this upgrade provide you? 1) Access to Kimberly Quinian and the CL staff. At breakfast and at cocktail hour, her staff go up to every person (unlike most hotels with Club Lounge services) and takes drink orders. While food is served buffet style, I've been to about 10 cocktail hours here and the chef puts out possibly the best cocktail hour bites I've had in any hotel I've visited in the US, Europe or Asia. Even higher end US products like the Four Seasons and the Ritz don't put out spreads like this. 2) Access to non-alcoholic drinks until 9:30pm daily and Nespresso coffee. I down about 4 espressi daily so why go to Starbucks when it's free! 3) Breakfast spread daily from 6am-10:00 am. They have Philippine, American, Euro and Arabic options. See fotos. 4) Respite away from a large hotel. The Club lounge is your mini boutique hotel, with the 17th floor service as its base for operations apart from the rest of the 500+ room hotel. 5) Checkin and Checkout at the Club Lounge eliminates the wait times at reception desk downstairs. No wonder it's hard to get a room at the Dusit many times of the year. P.S. Kim, you are stellar, thanks for everything and thanks for the room upgrade!! Your awesome attention to detail has won me over. Your staff is awesomely service oriented Thanks again. Visits: 10+ Tip: OK Yelpers, I've given enough tips. Hope you like it when you do stay. read more

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It's rated for 5 stars, however, it's 3 stars with limited amenities available. The pantry or 24 hr kitchen is acceptable, however, getting them on the phone to take an order is sometimes an effort. The bed is alright. The room is a little mildew with the humidity. Only shower. Bathroom is plain. Decor is mediocre. Brass works needs polishing and dusting. Windows need cleaning from outside. Television channels not properly labeled. Pillows were fluffy. Towels were extra large. Free botttled water from guest services, not room service. Tricky phrases to get what you want. For a quarantine hotel, it's average. Security is descent. Staff is friendly and do try hard. Most are Indonesian. The AC unit probably needs serviced. Highly recommend Ala carte versus standard menu items. Some items not in the menu, but are in the display case such as muffaletta. read more

Hotel is too over rated, says 5-star hotel but rooms are old. they NEVER returned or refunded my security deposit. book somewhere else, Air BNB is probably better. to be fair staff is friendly and kind..but not returning my security deposit is the reason I gave this a 1 star... read more

Not impressed with this hotel. Upon check in I was informed that someone was going to come to my room to remove items from the bar because my reservation was paid but I didn't have a deposit. Really? Airport transfer was P2300 one way but the desk can get you a metered cab that charges around P150 to P200 to the airport. Grab premium taxi is P300. I suggest bringing an open line phone and getting a SIM card at the airport. Download grab app for your transportation needs but just remember, this is the Philippines and nothing works like clockwork. Location of hotel is great. Food is expensive but there are great restaurants in Greenbelt that serve better food. The Holiday Inn had a better location and better amenities and cost was about the same. Hotel was clean and comfortable. read more

Located in the greater metro Manila, this the the second oldest hotel. It doesn't look like it since it's been remodeled inside. Has a Thai theme. Very secured hotel. There's security guards, xray machines & metal scanners you walk through before entering, like at the airport. Hotel is across the street from several malls so that also means lots of eating options nearby. Otherwise the traffic to get into the city is horrible. Rooms are clean. Staff are friendly & helpful. Restaurant have serves a variety of different ethnic cultural foods. And it's good. read more

I was here for one night . It was the worst hotel I have stayed in. I have travelled worldwide . If there is a Zero star, I will . The most disorganized place. it is like going to a Zoo. The porter that helped charge my cell phone was rude as if I am stupid. I had severe headache. Their food state like oil. read more

I really loved this newly remodeled hotel. It felt good that everyone spoke really good English and we could communicate with everyone. We loved the breakfast buffet - it offered so many options that I'm sure that you'll find something to eat. And you don't have to worry about getting sick. The lounge on the top floor offered Happy Hour from 4-7 with unlimited alcohol. It also offered an amazing view of the manila skyline. The rooms were all really clean and large. The hotel smelled like the Trump Tower Hotel in Vegas. I loved how elegant and beautiful everything was decorated. All the small details enhanced our stay. I would definitely come back!! read more

I gave Dusit Thani, Manila a 5-star rating, because the staff is simply amazing. The manager on duty, Robee Sta. Maria, was extremely focused on customer care and needs. We decided to stay an extra night due largely to her outstanding service. I highly recommend this place to anyone! read more

I was very impressed at Dusit Thani Makati for the staff hospitality especially John Rivera for his friendliness and nice attitude. I will definitely come back to this hotel on my next vacation to Manila hopefully in the middle of next year. read more

After renewal of canteen area in the lobby it was first time to visit there. Beautiful looking with nice BGM. You can enjoy drinking with friends and in business. Service quality is good as 5 star hotel. read more

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Dusit Thani is a beautiful re-modeled luxury hotel in the heart of Makati. The building is a historical landmark, having served as the Manila Garden Hotel many years ago. In fact, my grandfather, when he was the President Makati Development Corp, constructed back in the 70s, which is pretty cool. As such, the building does have some sentimental value In any event, in its present form, the facade may look old, but the hotel is anything but. The lobby is gorgeous and the rooms are what you would expect from a top-notch hotel. Since it is a Thai branded hotel, the staff provide very distinct Thai hospitality from the bows, smiles and greetings (a bit strange being in Manila, but fine). The rooms are what you expect from a Bangkok style hotel room. The bedroom has an open view into the Bathroom (again, strange, but acceptable). Overall, this is a top-notch hotel. My only consideration for staying in the hotel, was the somewhat musty smell of the whole building, which I think was largely due to the building's age. Would I stay here? Sure, especially given the steep discount to other fancy chains like Shangri-La, etc. read more

We stayed at Dusit Thani for two nights. It is conveniently located, close to the airport, and within walking distance to major malls. The breakfast buffet is not as good as it was before they moved to the Pantry. For an early dinner, we ordered sinigang na seafood. It was very salty. Too salty, in fact, that adding hot water did not help. It was too bad since my stomach was queasy, and really needed a good hot soup. They must have been short staffed as the order took too long. We had to flag the manager down as we needed to check out, and head for the airport. The manager himself delivered our order. He also bused our table at which time I asked him to have the chef taste our very salty soup for himself. It was nice that we could add 6 hours to our check out time so we had somewhere to chill before heading for the airport. The cost was not unreasonable - $80. I was not feeling well so that was a welcome accommodation for us. read more

I love the food here ! authentic, delicious and service is Ono ! The hotel's decor is dark and shiny lol ! i like it that way.

I have been a loyal customer of Dusit Hotel Manila for decades when it was still Nikko Manila Garden hotel then . I ate at there Japanese restaurant for decades . Yesterday my wife and I invited two friends of ours who arrived from the US to have lunch at there coffee shop since there Japanese restaurant was not yet open . I ordered tempura and soba noodles . My wife ordered oysters and my friends ordered eel , tempura and sushi. The tempura and all the fried food ordered tasted so terrible . The oil used tasted old or spoiled . I brought the issue up to the manager and the waiters but all I got was sorry in return and that they will bring the issue up to the chef . For the first time in my decades I give there Japanese food the lowest rating . Sorry to sound negative but it was really bad !! read more

I came here for business and this hotel was recommended by our hosts. Hotel is very well located. I arrived on Sunday afternoon and enjoyed a day of shopping, sightseeing and good food all in a walking distance from the hotel. The stuff is professional and make you feel home without being too suggestive. The room is clean and comfortable. I can really recommend this hotel. read more

It's okay, but it is way overpriced. For the money you're paying, there should not be any cockroaches near the bed, and the kitchen should be able to make a decent adobo. My mother thought it was a disgrace. read more

I recently completed their hotel survey for my stay: I am very disappointed with the lack of communication between hotel and guest(s). Specifically, around attire expectations. I was visiting the Philippines from the U.S. for a few weeks, primarily visiting island resorts/rural areas/family and packed appropriately. My boyfriend and I wanted to end our trip by finally staying at a property where we assumed we would be treated well and with proper amenities. After a long day's travel to get to the hotel, our check-in experience started off ok. The gentleman even extended the time of our check-out to accommodate our late departure at the airport free of charge after overhearing our conversation. He retrieved my credit card without my identification and proceeded to assign us our room. I find this quite strange considering the security measures to even enter the hotel. The next morning, we were looking forward to having breakfast at the hotel and was not expecting to hear that we would be rejected. Apparently, your property has certain attire expectations that were never communicated/disclosed to us at check-in. As mentioned, our apparel was packed appropriately for a trip to a country that is compiled of islands, and quite honestly, underdeveloped. I could not believe that we couldn't even eat at the hotel that I paid to stay at. Not only that, but we were embarrassed in your public lobby due to this experience. From that moment on, my experience turned dark and we truly felt that we were being discriminated and judged for being young and presumed without wealth or money due to our appearance. What a shame. If we were only told of the expectations of your hotel, this situation and feedback could have been avoided. I have never had such an experience even in my home country where hotels are substationally more expensive and exude the same type of atmosphere that your hotel is attempting to achieve. If any person is a paying customer, they should not be rejected for the wrong type of attire. You can be certain that I will be sharing this feedback with every internet outlet that allows for me to provide comments about my experience. In addition, ensure that every family member and friend that asks for my opinion will be told to avoid your hotel. read more

This is a great place to stay while visiting the Manila area. The service was spectacular and this was obvious with the entire staff. They are genuinely happy to make you fell at home. The restaurant offers local dishes that are a taste of great local food. Love this place. read more

As one of the first luxurious hotels in Manila, it may have its downs but I find it pretty fair. During my weekend stay, We were settled on the same floor where they were remodeling the rooms so you can only imagine the noise going on and so much for a weekend get away. What I did notice was that my room smelt like a smoking room when I didn't ask for one which was rather disappointing. Not a grand selection for the breakfast buffet I must say. Pool was clean but not that big for those looking for wide types. Gym was amazing and staff is accommodating as always. They lack some equipment such as barbells, weights. Shopping center is just a block away so its totally walkable. read more

What could be better than Thai hospitality in Thailand? Thai hospitality in Manila! This is a g r e a t meeting venue. The buffets are really top notch, the rooms very well-appointed, the staff friendly and helpful. I hope I get to stay here again! read more

We reserved for 3 nights. On the first day we mentioned to the receptionist that the aircon seems to be not working. She said that she will send someone in to check. The 2nd day we complained again and someone who accompanied us to the room said just to leave the keycard in so the airconditioning will not turn off. Finally on the 3rd day we complained again and they finally sent maintenance to physically check the aircon in d ceiling and that was when it worked. By then itwas thelast night and we had 2 nights of sleeping in discomfort. Will not come back here anymore. read more

Stayed here for a week the beginning of December. I've stayed at several Dusit Thani properties throughout Asia and they definitely cater to the ones that like to be spoiled! I always book a suite (because why not!) and this time I booked the Premier and Presidential suites as I was with my family and it did not disappoint! My suite had separate living/bedroom quarters which were spacious, clean and comfortable. The bathroom was fairly spacious as well, double sinks, separate toilet and shower rooms and a soak-in tub. I appreciated the extra attention from the housekeeping staff leaving cute towel doves everywhere and also leaving more than several bottles of water daily. The buffet was typical, always crowded and seating was a nightmare. The SM Mall and Glorietta was a short walk, maybe 3 mins away! Would I stay here again? Probably not.. The Peninsula Hotel is also a gorgeous hotel as well and I prefer that but this hotel's proximity to the mall was convenient. read more

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First off, the access of the hotel was supposed to have complimentary breakfast for my entire stay and either a complimentary dinner or massage. When I first arrived, it says that it isn't complimentary and I had to pay for 1 day for myself and my 2 guests. Then when I paid for an upgrade to another room, upon arrival they gave me a dirty room which had stains on the carpet and a crawling cockroach. Furthermore, they upgraded me because why would I want to stay in a dirty room with insects. Being put to another room should be changed regardless. Why would they not just change it directly after seeing that. They decided to ask the manager if was okay to get another day of breakfast and they ONLY gave gave me 2 extra complimentary breakfast instead of 3 which doesn't even give my extra guest that came with me part of the breakfast. So 2 out of 3 get breakfast the last day here. Then the next morning, which is today. They decided to give me a small breakfast desk where I had to bend over and eat. What kind of place is this? Am I a midget or dwarf that has to eat at a table where I have to bend down and eat my breakfast. I have had a horrible "5" star experience where they say that this hotel is good at delivering, but so far all I have had is the WORST EXPERIENCE ever. I get better service and rooms at the Excalibur in Las Vegas than this place. Horrible. read more

So I'm staying here for COVID quarantine and the staff seem nice enough but for a 4.5 star hotel they have 1 star food service. They can never cook breakfast right and it seems that I only get half of the order that I pay for. I don't know if they are not prepared, just don't care or are taking advantage of the situation that their guest is in. When told about it they fix it right away but they should not have to be told about these problems so many times. Service is not consistent for me and my coworkers who are staying here also. Not a happy customer. read more