5 stars alone for the attentive service from all the staff. From the front desk, security team, to the restaurant, spa staff and housekeeping.... The staff treat the guest with high regards, professional and so friendly. I appreciate the spacious rooms. And each room has their own bathroom which is convenient for large families. The rooms have a kitchen, dining table and living room. The space is nice to have and doesn't feel so crowded in a hotel room. Family friendly environment. Only thing I'd like to see is an upgrade in the furniture, curtains, and new fixtures in the bathrooms. The suites are majorly outdated. And sometimes our fridge didn't work, we had to throw out a few food items that had spoiled. The surrounding malls and restaurants is nice to have in walking distance which gave us plenty to see when we weren't with family. They have a restaurant on site that has a buffet breakfast and the place continues to serve until midnight. The menu has Filipino and other international options. They are so attentive and treated us like family. My father utilized the spa and sauna frequently and enjoyed the company of the staff at the spa who assisted and made it comfortable. I also recommend utilizing their airport shuttle which is so easy to book on their website or in person with the front desk. Shout out to the awesome staff who made our month long stay a pleasant experience: Chito, Jesiel, Ato, Dante, Joey, Mj, Emmanuel, Clyde, Nico, William, Michelle, Alexa, Almar, Belle, John, Edmar and Lerma. read more

I booked The Linden Suites through Booking.com and let me just say, if you are going to book with them, either book through their main website or call directly. For whatever reason, me and my partner were given the impression that they were not prepared for our arrival. We arrived at the scheduled 4PM check-in time, yet our room wasn't ready right away and it took more than an hour. While waiting in that hour, the receptionists/front desk employees showed no attentiveness or urgency to give us an update or status as to what's going on. We were told something like our reservation needs to be updated in their system.. I shouldn't have to be the one to approach each time to ask what's going on, like at least apologize for the wait, check on your guests, etc. I come up, to get an update, and they said housekeeping is preparing our room..? I just think they should remove their listing on Booking.com if they're not active in using them as a third-party site for booking reservations because it just appears to me they did not anticipate for our arrival at all. My next complaint, for a "4 star hotel" their plumbing sucks. Couldn't even get hot water at times. Even the shower head isn't fully functioning, like somehow both shower head and faucet is on even though you just want to shower, not fill the tub. Plus somehow the showerhead water pressure is too strong, as if you're blasting yourself with a pressure washer; showering shouldn't hurt?? The breakfast buffet I'll give 3/5 because sometimes the food selection is really good, but it's hit or miss. Some days they serve food that's just mediocre or nothing impressive, like my boyfriend cooks better corned beef, how is this suppose to be a high-end hotel. Another thing that doesn't make sense and made our stay unpleasant is their parking system. If we're staying at the hotel for 17 nights, I don't get why EVERY time we leave hotel parking, we have to get a new assigned parking spot upon our return. I don't understand why they don't just assign one spot indefinitely throughout our entire stay. Every time we leave hotel parking, we have to speak to the parking attendant and present our parking ticket each time, and almost every time, we have to get a different parking spot upon our return to the hotel parking. It's just annoying and unnecessary. My final complaint is housekeeping entering our room without permission when the privacy light is on; my boyfriend was in the shower then heard someone knocking at our door. He put on shorts, but before he could head toward the door, housekeeping just helped herself to entering. When the privacy/do not disturb light is on.. And my boyfriend was shirtless, so of course she's surprised and reacts.. But yeah, why enter the room when the door message is already set to "privacy" and no one's answering the door. Overall, I'll give this place 3 stars out of 5 at best because at least when ringing housekeeping or making requests, they've been very kind and attentive and the rooms are clean and impressive, especially when you book a deluxe suite with kitchenette and nice city view. However, I will not return to this hotel again. read more

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I've been to Malayan and I've been to Discovery Suites. I rate Linden right in between. Their lobby area isn't extravagant. Nor is their front entrance. Registration area is small, with just two elevators. So why would I return? I actually stayed here twice, before and after a trip to Palawan. I came back because of the clean and spacious rooms, friendly customer service, low room rates, and location! Location is convenient with a few banks (ATM) and convenience stores within the same block. Perfect for extra bottled waters, toiletries, and late night munchies. More importantly, it was walking distance to SM Mega Mall and Shangri-La Plaza where there are endless shops and restaurants. Their laundry service was a bit costly, but was fairly quick and nicely packaged. The bell desk held our luggage after check-out as we spent time at the mall before the airport. And speaking of airport, Linden's airport shuttle is quite expensive compared to using Grab. read more

I do not usually leave reviews but this time I had to. stay away from this hotel and pay somewhere else. I booked this condotel to stay in while we're on vacation from out of the country (Dec. 25 2022-Jan. 11 2023) today is Dec 28, 2022. I was made to pay the whole amount for the duration of our stay I believed 6-8 weeks before our date of check-in. so these are a few that will make you feel you were robbed: 3 bedroom unit: huge but... 1. pieces of furniture and the unit itself are very dated 2. the couch and chairs are dirty and nasty, stains are evident, and so are the blinds in all windows as well as the windows itself 3. the kitchen light is not enough 4. master BR: the bathroom is super tiny and dirty, with rusted mirrors, the vanity is old and the water flow is so little, the shower was clogged (2x during our stay, and the exhaust fan is dirty so it doesn't help at all 5. 2nd bathroom: super tiny, old vanity, water leaks out when you take a shower 6. on those 2 bathrooms: not safe for elders and disabled, no extra rolls of toilet paper and facial tissues were provided, and didn't even refill us with new rolls, called to replenish them but gave us 1 facial tissue box only 7. air conditioners were all working but very loud and filters were full of lints 8. wi-fi is not working and for a 3 BR unit, only 2 consecutive devices can connect 9. only 2 keycards were provided, remember this is a 3 BR unit 10. not a single full-body mirror 11. the tv volume is not working 12. towels are dirty and not white, should be used only to clean the floor, bring your towels, please 13. there was a blood stain on our bed sheet, housekeeping was quick to change it anyway, but what the hell! so on our 3rd day, we can't take it anymore we have to call either to refund us or give us a new room. the manager named "bucks" is not available at all, this unprofessional one does not want to face or speak on the phone we were shown 2br & 1br units to replace our current unit, we decide to transfer but here's what happened... Camille, not sure her designation but probably the assistant manager, said we will be charged over PHP 1k/night for an "upgrade"!!! the nerves! unbelievable!! of course, we're not paying more, she couldn't decide and has to call us back, and finally, we can move without paying extras. 2 BR unit: high ceiling, carpeted on the living room, huge bedrooms with its bathrooms, it has full-length mirrors on both bedrooms and another one outside, they provide 2 card keys 1. the outlet in the bathrooms is for shavers only, ladies, you will not gonna like this 2. the faucet in the kitchen is hilariously long such as the water will be flowing outside the sink 1 BR: size is okay, nothing else is good to say 1. no couch at all 2. no extra outlet in the bathroom, for shaver only 3. no full-length mirror 4. only 1 power outlet inside the bedroom, but there are a couple in the foyer and kitchen 5. the double door to separate the bedroom from the outside does not close 6. all the drawers in the closet are hard to pull out since the door can not be opened fully so it is hitting them 7. the bathroom sink is clogged 8. the soap dish in the shower is rusted 9. the exhaust fan is not working well 10. no pans and pots for use in cooking 11. the glasses provided has lipstick stain 12. the shower grout is dirty and the faucets are full of grime 13. the electric kettle does not turn off by itself when it's ready 14. only one card key is provided worse: all the showers have this height way over the standard so it's not safe to get in, a height that needed a landing, I'm 5'2 and this is not definitely safe for the elders. I did not anticipate this until I had to take a shower so I hit my knee. and to top it all, nothing has been offered to compensate for all these inconveniences. the rate per night is not cheap. this is not worth a single penny of your stay. The engineers and architects who plan for these rooms, are obviously dumb. please stay away from this hotel!!!! We're all vacationing from the US and Australia, please stay away from here.. read more

I always thought of Linden Suites as a business hotel as it is in a business district. I worked before in Ortigas and I always saw this hotel. When friends invited me for an informal party and videoke night here, though, I thought, why not give it a try? It turned out Linden has spacious rooms that can be used for parties. We were about 20 people and we all still had room to move - much room, in fact. First, there was a kitchen with a table for our food, and then there's the huge area with the couches and the TV. I noticed, though, that the rooms really ARE for business travelers. They have an iron and ironing board (to keep those clothes crisp and wrinkle-free for meetings, no doubt), a shoe brush for shoe cleaning - they even offer shoe cleaning services (just drop your shoes on the shoe basket). But the bed is really, really comfy, and whether it is meant for the business traveler or not, I have no objections. Oh, and there are rooms where the sunrise is visible. Ours was. I woke up for it as I have never really seen the sun rise over the Ortigas business district before. It was beautiful, and I promptly went back to sleep after watching it. read more

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We booked a two bedroom suite at The Linden Suites for my friend's bridal shower/bachelorette party. The room was very spacious. We had a living room, a kitchen and a dining room and we still had space to play games. I can't say it's staycation level, but it's not bad if you want to stay somewhere clean and decent but without having to overspend. The interiors and the furnishing need an upgrade. Also the ventilation needs some work. It didn't smell very fresh when we first entered the room. It's not amazing, but it's not bad. The service thankfully is better than the interiors. Overall, quite okay. read more

Sometimes when my group of friends feel like high-rollin' (or we had some huge beach trip planned and it never fell through because of reasons), we just decide to spend our money for a staycation like let's say, Linden Suites. I shouldn't be in here because my family's a member of one of their competitors (or so I'd think), but well, Linden is pretty awesome too. My friend once held his despedida here, and we all cooked tacos and ate junk food, had pillow (and mattress) wars (don't tell the desk!) and took selfies in the tub (clothed, okay.) I really enjoyed the spaciousness of the rooms, actually, and how one room connects to another. It was particularly helpful during the pillow fight slash hide and seek. I mean, who says you should always act grown-up in a hotel suite you paid for, right? By the way, they charge extra when you leave the mattresses on the floor because it counts as "extra persons spending a night in the room". Of course, we all shut up about the real reason behind it when charged. Because you know. We are responsible, mature adults. read more

ONLY IN THE PHILIPPINES! HOTEL MANAGER BUSIER THAN PRES. DUTERTE? We had the great undiluted displeasure of staying at the Linden Suites located in Ortigas from July 25-27 of this year (2018). We are based here in Sydney, Australia, and we were in Manila for a few days after visiting Dubai. We stayed in one of their three-bedroom suites. On the first day, the toilets in our suite were clogged, and we expeditiously asked for help. After a few attempts to ask for assistance, someone finally came to our suite. Before the maintenance guy left, he had assured us that it would not happen anymore, and the problem had been fixed. Lo and behold, the following morning, we had a VIP government official who came to visit, and the toilet was clogged again! Needless to say, it was very embarrassing for us and our honored guest. To our dismay, after reporting the same problem, we had gotten some cold treatment from the front desk. By then we had asked to be transferred to another room or, better yet, move to the Hotel Conrad as were were scheduled to have lunch over there the following morning. The front desk manager refused to let us leave, and she has assured us that we would be moved to another suite. At that time we asked for the manger's name and contact information. NOT EVEN one member of the staff could give us some very basic information about the manager. Just to test our theory, we asked every member of the front desk staff for the manager's name and how we could contact him/her. They were adamant not to give us any information. Our theory is that they are told by the manager not to give his/her contact information as he/she does not want to be bothered. We then gave our contact information, so the manager could contact us instead. NO CONTACT, NO TEXT, NO CALLS DURING OUR ENTIRE STAY FROM THE MANAGER IN SPITE OF OUR REPEATED REQUESTS! When we came back from lunch at the Hotel Conrad and dinner at Fairmont Makati, we were told that we would not be moved to another suite. We reiterated our request to move to another hotel, and we were told that we did not have to as the hotel would refund our money. At that juncture, we informed the hotel management that once we receive the refund, we would donate the whole amount to charity that would benefit poor children in Manila. As a matter of fact, we had already coordinated this with a local charity organization. We just wanted to prove that we were not after the money, and we just wanted the hotel to take responsibility. In spite of the escalated arguments and heated discussion, the staff still refused waveringly to provide the contact information of the hotel manager. We even suggested if we could walk up to his/her office if he/she is too busy to meet with us, but we were not allowed. Finally, Mr. Carlo Valendrian, front desk manager, signed a letter that the "management will directly refund' the money. We took a video of his writing the letter with his permission, of course. Upon receiving this letter of commitment, we decided to leave. Lo and behold again, when we tried to follow-up this issue, the management told us that they would not refund our money. We again politely asked if we could talk to the manager, and again, we were turned down. As a last resort, we had to contact American Express regarding the charge as we our Amex platinum cardholders. Upon submission of the signed letter of the front office manager, we were assured that Amex would refund our money. We then finalized out arrangements with the local charity regarding the donation, and we insisted of having it recorded as anonymous donation. If the Linden Suites hotel manager is willing to contact us, we will be more than happy to give him/her a copy of the signed letter from the front desk manager and a letter from the local charity along with some photos. We still can not believe that hotel customers were barred from contacting the hotel manager; This is outright outrageous; Maybe he's busier that President Duterte? Or he/she might be thinking that it is stooping too low if he/she had to deal with customers with complaints. Whatever the deal was, his/her behavior is unacceptable especially in the hospitality industry. NEGATIVE STARS FOR THIS HOTEL!!!!!!!!!!!!!!!!!!!!!! We were so aghast by this incident, to say the least. NO STARS--EXTREMELY DISAPPOINTING, NEVER AGAIN! Future hotel guests: Please ask if you could speak with the manager. Let's see what happens. read more

I stayed at the Linden Suites May 4-May 7 and I was not satisfied with my stay. The bathroom has cockroaches and mold on the walls. The silver door frames fell off of the doors. The refrigerator does not have trays. The A/C was broken and had to be repaired. read more

The AC in the room we were in was not functioning but they transferred us to another room so this is kinda ok. But the two thousand pesos safety deposit which was only supposed to be put on hold on my credit card hasn't been returned yet for two days now. Checked out last Dec 20 and when i called the hotel yesterday (Dec 21), someone from the front desk confirmed that they weren't able to include it for cancellation the day I checked out. What the hell?! They also didn't inform me that when you use credit card, there'll be a delay in crediting the 2k back. What gives Linden? If I gave you cash upon checking in, it should be returned upon check out right? Now due to the holiday season, my money would be put on hold much longer. I called again today, Dec 22 and my money hasn't been returned yet. This issue already has financial impact. This is such a hassle. never again Linden. read more

We booked the hotel during a layover in Manila. When I booked it I stated that I would be at the hotel at 7am and would leave 8pm the same day. We arrived at the hotel around 7am and were told that the room we booked would not be available until 10am. I was told there were no rooms available except for a smoking room. I booked online for a non-smoking room and already paid the 80 dollars. To get in early, the receptionist told me I would have to pay their early check in payment of roughly 40 dollars. We didn't and were told we should wait it out. We decided to eat a pretty mediocre 20 USD breakfast and then sit in the lounge. We fell asleep on a couch waiting and were told to move to a different lobby in front of the fitness reception desk on the 9th floor. We fell asleep again until 930 rolled around and we were told our smoking room was ready. The room was obviously ready the day before as the hotel wasn't very busy. I guess policy trumps customer service so I can't put them at fault too much. Except I can, because the room I paid for was obviously not a smoking room. To add to the headaches there were hairs on the towels in the bathroom and small roaches in the sink. We slept all day until we went to check out at 6pm same day. The hotel offered us a shuttle to the airport for 1800 Ph pesos or 36 USD. We decided to use Uber and rent a taxi and it came out to 600 Ph Pesos for almost 2 hours of driving in traffic 6 miles to the airport. We left and never plan on returning to this hotel establishment. The bed was comfy though. read more