My daughter needed a GOOD hospital bed quickly. The hospital, as usual, was dragging their feet about getting it ordered. She couldn't come home without it. I lost my temper and started calling myself and found DuPage Mobility Group. We had it within 2 days instead of months-long wait. My daughter was so comfortable in that bed. It was a pleasure to deal with Frank & his employees. They always helped me out no matter what I requested or when I requested it. read more

Fantastic group. I have some issues with my back and used their services after some outpatient stuff and they made the whole process of renting very easy. They were very accommodating and very patient with all my questions since it was my first time renting any sort of equipment. The pickup went without a hitch but i had some issues delivering the equipment back on time since the return date ended up being on a snowstorm and since I was still not able to drive, i was depending on some help to drop it off. So, i called and reached out to them and they had zero issues giving me some flexibility and allowing me to drop it off a few days later (from Saturday to Monday). I ended up dropping it off Monday but the staff was out for lunch and my ride couldn't wait so I called them and they directed me to leave it for them since they would be returning later that hour. There was no extra charges for any inconvenience and they were just so supportive and caring. I cannot recommend them enough so if you're in need of anything at all, this should be your one-stop-shop. read more

They came and set up a hospital bed on the same day I placed order and for under $300 for the month.

Frank and his wife were amazing. My friend broke her leg during lollapalooza weekend and we called all around to find an electric scooter. Little did we know we could have just called them instead of wasting a full day and gotten great service. They kept in full communication with us as far as where they were and what time they would be dropping off the scooter as well as when they would be picking the scooter up. I had such a great experience with them. If you need to rent a scooter make this your first call. read more

I was having a tough time finding bike shops that specialize in fixing electric scooters. Though Frank and Scott admitted that they've never worked with electric scooters before but nonetheless, took on the challenge of repairing mine which had a faulty rear wheel that refused to run. Through trial and error, their dauntless persistence and technical prowess, was able to get it working again! Not only do they do excellent work, but I also love how they are so virtuous and honest. Highly recommended! read more

Very helpful and thoughtful company. My father was able to attend his sister's funeral in Chicago with no mobility issues! I'm truly grateful! read more

Frank Gazollo the owner was exceptional discussing the mobility scooter needs of my father. When you are dealing with your elderly parents' well-being, you want to feel that someone cares. Frank was kind, organized, knowledgeable and thoughtful. We will return for future mobility needs. read more

Great shop for your scooter needs. Beth made everything so easy. This place took care of all my mom's needs. Hope she doesn't need service but if she does I will bring her equipment here. Thanks for making the whole process so easy. read more

Frank "white-glove"-installed a hospital bed sooner than the date estimated by the company that I bought the bed from and he made two additional trips to deliver the sheets that had been shipped separately and to deliver and install a replacement for a footboard that had arrived damaged. He was at all times professional, courteous and conscientious. read more

I have MS, so a lift chair makes my life easier (and safer). When my older Golden Lift chair frame broke I needed it repaired quickly. As the metal frame has a life time warranty, I could get the replacement parts - but I am no longer capable of fixing it myself. Frank Gazzolo of Mobility City came to my rescue. With proper COVID-19 protective gear and measures, he came into my home, and made the repairs. Today I am sitting comfortably and standing safely. Thanks Frank! read more

This company responded promptly and gave fantastic service-a rarity in this business. I have nothing but positive comments about them.

I contacted this co. and told them that I was interested in the used scooter they are advertising on their website. The person I spoke with at DMG asked me what time I would be at their facility to see the scooter. I told her what time I would be there and so I thought everything would work out fine. Upon arrival, DMG told me that the scooter I was interested in was out as a rental. DMG went on to tell me that he had another used scooter for an additional $400 more than the one I went there to see. This was your typical bait and switch mode of doing business. Considering the fact that I have mobility problems and drove 28 miles each way to see the scooter they advertised, I cannot recommend this co. to anyone. read more

I needed a recliner post surgery and had NO idea where to go. I selected Mobility City and they were FANTASTIC. Great customer service, arrived on time, quality chair and good price - made my recovery SO much easier. I highly recommend Mobility City and will use them again if necessary. read more

One of the BEST customer service experiences I have EVER had! I purchased a Drive mobility scooter from a company called SpinLife online. I used the scooter three times and it broke. I called Spinlife after no response to my email service request. They assigned a guy to repair my scooter and by the time time this guy made it to my house I was On week 3 of scooter-gate. When he FINALLY came to my house (which by the way, I paid extra for an In-home service agreement.) He spent 10 minutes and said I needed two parts, a controller and a wire harness. (Brand new scooter!) and it would take 10-15 business days to get the parts. I felt Like 10-15 business days was ridiculous especially because it was already 3 weeks without the scooter. So I called Spinlife again and they said they could overnight the parts. 10 DAYS later I received the controller but no wire harness. I expected The original repairman to call me to put the darn things in but guess what, nope, no call. I know shocking. I call Spinlife again and told them I need the repairman to call me ASAP as I had another vacation coming up and this time I was traveling and I must Have a scooter! Two days pass. no call. Finally, spinlife put me in touch with a new service team. I was assigned to Frank at MOBILITY CITY. Frank answered his phone on the 2nd ring of the very first and only call I made to him and it was his personal cell. I told him what happened and how urgent my situation was and I was absolutely willing to come to Mobility City instead of waiting for them to come to me. Frank really didn't want me to trouble myself but I insisted he let me bring him the scooter and I am So glad I did! First, he made himself available on a Saturday morning for me. He is one of those people whom you can just tell he has empathy and compassion for others. He assured me he would do everything possible to get my scooter going before my vacation and if for some reason that was impossible then he would rent me one and help me get that covered, if possible, by Spinlife and/or Drive. Here is the thing, I can't walk. I was In a motorcycle accident and that started my hip issues and then I lost My husband recently and my health insurance so I'm really struggling here. Today I went Frank's location in Lombard to drop the scooter keys off(which I forgot to bring on Saturday). While I enjoyed great conversation with their business manager and checked out an array of electric lift assist recliners, Frank and his repairman figured out the problem with my scooter and It had NOTHING to do with the controller or the wire harness. It was a simple wire that was placed inside a plug backwards therefore not locking into the plug snugly. They went ahead and ordered a replacement plug just in case, but they drove it around and were fairly confident that it will be just fine. They then loaded it into my SUV for me and away I went. If the original guy would have taken the time to investigate and properly diagnose the issue, I could have had my scooter weeks ago. Frank understands the real urgency for people like me. Having a disability is no joke. Thank you Frank and those at Mobility City! I'm a Customer for life! read more

I talked to Frank Gazzola very last minute to get a lift chair for my husband who had knee replacement surgery. He responded immediately and I was able to get the chair ASAP. I also added an additional month. NO PROBLEM. My husband had a complication which wound up having to redo Knee due to infection. It would extend the recovery by an additional two months. I asked to purchase the chair as it would be almost as much as rental for 2 more months. Frank was wonderful, didn't gouge me on the price and I purchased it. Thank you Frank Gazzola your fair and reliable. read more

Was having battery power issues on new batteries. Frank discussed what to do and solved my problem over the phone. Lots of good advice.

Highly recommend this business. The owner, Frank, does everything possible to make sure you are a satisfied customer. Could not be happier with their service! read more

i am glad I found these people i had a problem with my power chair I made many calls and other companies i spoke with did not service my area or were far far to expensive and 2-3 weeks out before they could render service frank is great he is very courteous and professional this company came threw for me they are pleasant to deal with its a shame that other companies that do this type of work cant be like mobility city mobility city is worth a call by all means read more