As I was trying to figure out my new house's color scheme, it felt overwhelming. I was looking around for color consultants to hire. A friend told me about a free color design service offered at Dunn-Edwards so I thought I'd give it a try. To be honest, I came in with mild expectations considering that it's a free service. When I first met Clint Roy, the color consultant for DE, I knew right away that I was talking to a true professional with an eye for detail and design. He understood what I was going for and steered me towards colors that I could mix and match. He also steered me away from trends that didn't fit the character of my house. Clint provided me with multiple renderings so I could decide on color placement and hues. He was so responsive and helpful throughout the whole process. Having him guide me through the whole process was such a valuable experience and to top it off, the service is free of charge. Incredible!!! DE paint comes in a variety of quality. I'm sure you can find one that matches your needs and budget. Most of the painters and contractors I worked with use DE paint. This location is also clean and nice. Getting samples were easy and fast. I'd definitely recommend coming here for your painting projects! read more

I came to this store to get a match for a color that was a bit yellow and light from decades ago and this team was able to color match spot on. I couldn't remember the name but the employee was able to help me find the correct name and make me the right color. Who would've known the name was CHAMPAGE. Haha and I like drinking that as well. Overall, nice staff and good selection of paints and colors to choose from. I just painted my Champagne color tonight and the color and sheen matched perfectly! read more

Good spot to get your paint . I been going here to get this special enamel white Aristoshield to do all The doors and baseboards . read more

The employees at the store very helpful today. Especially MICHAEL. He went out of his way to help us. He made great suggestions and helped us with colors. Highly recommend this store. read more

Went in yesterday on a Friday before closing with my 2 kids (quite a treck for me). They were working on a bunch of other items so I quickly tried to put in my order and the system shut off- huge bummer. They kindly offered to drop my paint by my house the next day and it came as expected! I appreciate them going above and beyond for me. I don't know the guys name but I appreciate you! read more

It's been a few years since I had to buy paint but this location is the only one that I was loyal to after trying others. They didn't disappoint and he took the time by phone to help me find my paint and association. Thank you for your patience and service! You're the best! read more

Do not shop here! First, their prices are outrageous. But, more importantly, they're not nice. I was the only person in the shop when I placed my order, for 1 quart of paint. The tint guy had other orders lined up on the counter but no one there to pick them up, so I thought he'd mix mine, then continue with these "future" pickups. But, no, he insisted on doing them in chronological order, no matter how long it would take to get to my order. When I asked him where mine was in the queue, he refused to tell me. He said he'd have to look at another screen, and he just wouldn't bother to do that. What a jerk! I had to buy there to match a prior paint for a touchup job on my condo. But, if you DON'T have to buy here, DON'T. read more

The manager could be more professional, just wasn't very welcoming into the store. I thought I would give the store another chance but now I know I won't be coming here again read more

Honestly, they had what I needed but the employees couldn't be bothered to help. I asked the woman a question and instead of answering me, she started talking to the next customer who walked in. read more

I've gotten so much paint here within the last month. They're always so helpful especially the girl that helps with colors. I don't know her name but she's amazing. read more

Dunn-Edwards Paints - Stock - Hardware Stores Near Me - Tustin, California

Terrible service Had me waiting on a sample over 30 min They never called my name And it was so slow Made me late to a work project Thanks a lot read more

I really have to give a shout out to Ernesto at this location. I had to touch up a wall in my garage but I did not have the paint code for the color in my garage and my contractor could not be reached by phone (not surprising two years later). However, I was able to provide the Ernesto with the contractor's business name and he allowed me to access the invoices around the time of my project so I could figure out which color it was. I eventually found the right invoice and was relieved I didn't have to resort to a color match. Thanks again Ernesto! You were a lifesaver! read more

Worst customer service I've received in a long time. I gave them the info of the paint company I'm working with. Name, address, and phone number. All I got was mmmm....not finding it...over and over. I know for a fact they have it as I've used the painting company before. Not sure what their problem was. They made no effort to help me. I know this company comes to this specific Dunn Edwards too, they do A LOT of work in the Orange/Tustin area. they acted like they had no idea who it was. Horrible experience and SO RUDE!! read more

We used Dunn-Edwards paint Everest for our new house in Irvine at Orchard Hills. No smell. Feel really delightful!! I know it's little more money we need to add, but I think this is the best plaint ever!!! read more

Dunn-Edwards Paints - Hardware Stores Near Me - Tustin, California

Clint Ray was very helpful at the store, explaining some ins and outs of how to choose paint, plus assisting us with coloring schemes. After we purchased the two different colors of exterior paint and picked the paint up, we completed the project. A few days later, Clint emailed us to see which color we actually went with for our door and exterior of the house. I explained that all went well. He asked if we can send him a picture or two of the finished color products (front door and the rest of the house). After sending him some pictures, he gave us his approval of how the exterior of the house turned out. Excellent customer service overall, and so I recommend Clint as a go-to associate here at Dunn-Edwards Paints! read more

We used this location to get paint for our entire home. The people there were very helpful. This was 2 years ago. I lost the list of colors we used, so I went back with the label from one paint can to see if they could track that whole order. And they did! I now have a list of all the paint colors used in our home for future reference and some touchups I need to do now. More specifically, Brian Edwards did. He was incredibly helpful. The only reason I don't give them 5 stars is that they seem consistently under-staffed. The staff they have though has been pretty great. read more

Worst customer service I've ever had at a Dunn Edward's. Normally I go to the Orange store; this was my lesson to stick with them. This store couldn't be bothered to greet me, take my order, or tell me when it was ready and glared at me for a crying toddler who was only crying because we were kept waiting double the estimated time read more

The delivery driver Frank Huerta is an awesome guy! He actually takes down the paint for us and takes it to our container, he's a well communicator. Awesome attitude and that's what a lot of people don't have. Over all his service is great. He has more energy in helping people out then others. He's a good employee to Dunn Edwards @ Tustin Ca! read more

My husband and I are challenged when it comes to what paints look good together. We met Clint here and he was great! He had several ideas for us. He really knew what went well together and especially what would look good on our ranch style house. We selected a couple choices and Clint sent us a photo showing what our very own house would look like with the color choices. That is exactly what we needed. Our house has seen been painted and it does look so good. Thank you! read more

So, the previous owner of our condo was nice enough to leave (really) old cans of paint in storage. From Dunn Edwards. With paint codes still legible. My kneejerk reaction was: they are probably more expensive than the big box stores. Wrong again, Bonzo. They matched us up with usable paint for touch-ups, and we bought several gallons of new color for my man-cubs' cave. Along with all the stuff you need to paint- of which we had none, so we had to get a lot- we got out of there for a whole lot less than we would have paid elsewhere. A whole lot. And the service is on point! Fo' sho' didn't expect to be greeted by a manager in a tie. Class. read more

Let a multi million dollar commercial client walk out the door because they didn't want to provide a color chip book. You'll find me down the street at Sherwin Williams. Poor decision on that manager's part. read more

I've only ever written one Yelp review before, but this just needed to be said: Bought some paint over the weekend, but wasn't happy with the color (it turned out much brighter than it looked on the swatch). Went back the next day and met with the most unprofessional manager ever - this older gentleman had an incredibly rude, abrasive, and condescending tone, displayed a great deal of impatience, and made me feel completely helpless. I even overheard the other customer in the store complaining about this same lousy attitude. But thanks to JUAN (the paint mixer), my day was saved. If this review were solely for Juan, it would have gotten five stars from me in a heartbeat. He went out of his way to try to find the best solution for me. He went above and beyond in trying to help me and made me feel hopeful that my purchase had not been in vain - exactly the way that I would expect to be treated as a customer who had invested in a pricey product and experienced some dissatisfaction with it. Not to mention, I was there at almost closing time, and Juan did not hesitate to jump into action and patiently work to find a solution for me. Wouldn't patronize this location again unless the manager were to adopt the same standard of customer service exhibited by some of his employees! read more

I recently had to move to a new place . With moving comes repainting. I opted into doing This myself to save a pretty penny. I went to Dunn Edwards because my apartments required a certain paint only offered here . When I arrived I was greeted by Brian. So happy Brian helped me because I know nothing about paint . I would have wasted money and valuable time if it wasn't for him . He told me the best primers to use for the colors I was painting over. I didn't even know that it mattered . Not only that but he greeted every customer and thanked them even though he was super busy . Thank you Brian ! read more

Stephen, Dante and Dan were all super helpful. I was able to get my paint matched and get some expert color advice from Dante. Thank you all! read more

Very rude, woman asked if I could be placed on a "brief" hold as soon as she answered the phone. When I said yes she did not reply. After holding almost 10 minutes I hung up and called the orange store. I guess they think they have all the business they need. The orange store answered and were very nice and I will be going there from now on. read more

My parent's painter had purchased $800 of paint and related supplies here. We had two unused patch items and wanted to return for store credit and the manager Kinh Tran REFUSED to return for us saying that the receipt belonged to our painter (whom we had reimbursed) and the credit would go back to him and he is unable to give us store credit for $5 for the two items. He had a very harsh attitude towards my parents and I. Lo and behold we went to the Costa Mesa location and they were awesome and helpful and were able to provide us store credit. If you look at their store policy they say that they are able to provide store credit for unused items. I will be reporting this location to the corporate office as his attitude was unacceptable and did not provide us adequate customer service. read more

My aunt is an Interior Designer so she helped me choose some colors for my new place. The samples she gave me were from Dunn Edwards so I decided to use them. I could have gone to Home Depot or Lowe's and got just about the same color but the quality of paint is so different. Dunn Edwards paint is very nice high quality paint. Even when I used the samples I bought you could feel the difference in the paint quality. But with quality paint comes a higher price tag. read more

The customer service here is horrible! I needed to buy about $150 dollars in paint and knew exactly what I wanted. So I thought I could run in really fast and buy the paint. Well... I was wrong. It was a hot day and I happened to have my dog with me so I had to bring him in with me. By the way I'm not normally a person who brings there dog everywhere. And he is a small 10 lb dog. Well after waiting for 15 minutes the first person that actually says anything to me is the manager. Who walked in from doing absolutely nothing outside. Watching me stand there for 15 minutes. and he tells me I have to leave because I have a dog. I explained its a hot day and I can't leave him in the car and I just needed paint and knew exactly what I needed. He said he didn't care and I had to leave. So I said I guess you won't be getting my business. He said okay. I was shocked. As a person in the costumer service industry I would never treat a customer like this. It could have been an easy sale for them. Instead it was a loss. I bought my paint online direct from Jeff Lewis. read more

A few years ago, I wrote a fairly negative review of this location; since that time, they have clearly changed managers & staff. Everyone I have encountered in my last three stops have been pleasant and helpful, and acknowledged me right away (even if they were busy, they at least let me know that they knew I was there). Much improved service!! read more

I've bought paint and paint supplies here for the interior and exterior of my house. It's a big chain and my contractor recommends and uses this too. I've had them match paint for me and they did a great job. read more

I'm usually a home depot paint girl but I got a groupon and figured I try this place and see if it's worth going to a paint store. The service was not great. They ignored me at first then questioned my groupon. Expected me to know what what the different paints were with out any description. They sold me the paint but ran out of what I bought instead of upgrading it to a better pain the replaced it with the cheaper one. They thought I wouldn't know... and didn't feel like argueing. This young kid who helped me was sort of snoby brat even made fun of another customer after he left. They are getting the two stars because Darren who mixed the paint was knowledgeable and helpful. If I ever come back I think I'll go straight to the mix counter and skip the sales kid. read more

Donna, the paint advisor, is AMAZING! I brought pictures on my phone of the rooms I needed painted and she gave me terrific advice. Donna was able to turn the vague visions of what I wanted and picked out colors that turned out better than I ever expected. She has a great eye for color and I would come back to this store, specifically, to ask for her advice! read more

I am a professional painting contractor and as you can imagine, I am in and out of paint stores on a regular basis. I can honestly say that this location is fast, accurate and knowledgeable.. regardless of who you speak to. Thank you for a consistently good experience. read more

Great paint and great service! Steven and Ernesto even stayed past closing to accommodate my request and help me match paint colors. I am pleased with the results and grateful for the excellent service! read more

Great staff. Super friendly. The color advisor was awesome. Helped me choose colors for 3 different rooms. Thanks Donna. The sample sizes are really helpful when you can't decide which color is better. Will be back.... read more

My employee for got his valet, I was in a really bad situation needed the paint before we left a property we were working on. He wouldn't make an exception on taking payment over the phone . Gabe is the manager. Explained to him that I was in a bad situation and needed to get this done because they were closing at 5, pretty much asked him to help me but I got no for an answer. read more

Brian provided excellent service! He went the extra mile to help on a complicated order. Dunn Edwards staff is always so professional and helpful which is why I have continued to come here for years. read more

Best customer service I've received! Dante F. (their professional color advisor) helped me and my boyfriend out with getting to know exactly what paint color we wanted. We have made multiple trips back and forth from Lowe's and Home Depot, comparing grays to white. We ended up getting grays with hints of blue or purple or green. We want a soft gray color for the entire house and we already knew, based on what our independent contractor quoted for needed materials/primers/finishes like semi gloss and eggshell. Dante was there for us the whole time. He educated us on all the types of primers and paint solutions. He even assisted us with getting a couple paint samples! Follow them on Instagram and you get a free sample..code/information will be sent to your DM! Thank you, Dante, for providing top-of-the-line customer service and also for the young lady who helped us get a quote for all our needed materials! You guys are awesome!! read more

The staff is nice except for the sales person named Vicky at the register counter. She is rude, difficult and not truthful to customers. I experienced it myself and witnessed the same bad treatment toward another customer. She said the store didn't have any paint in quartz size for semi-gloss when there was a few cans sitting on the shelves (as I found out later). The paint mixer also confirmed my belief. Not sure what the deal was. Perhaps she was trying to upsell to a gallon size. When I told her I didn't need that much paint, she sold me a premium line which was more expensive. The next day I came back to buy paint in another color and saw how rude she treated a painter/subcontractor. He was looking to buy 5 samples for his customer. She said she only had 2. After some words back and forth, he said he would go to another Dunn Edwards store. Then she tried to pull him back and asked if he wanted her to call and check another store for him, which he turned down. She kept on insisting calling the other store. He kept on saying no, and I could tell he was turned off and didn't trust or want her "help". After he left, she called the other store anyway to cover her bases, telling the person on the other line that this painter didn't understand her because he spoke English as a 2nd language!!! He understood her perfectly fine. She needed to realize that customers would be willing to drive to another store if they were treated rudely. read more

Great paint, reasonable prices and the staff is very helpful. Go here if you want personal service, unlike the big box stores.