Dunkin' Donuts on 4th Avenue - Great Breakfast Sandwiches, But Total Disaster on the Donuts, Sad! Folks, I went to the Dunkin' Donuts on 4th Avenue this morning after helping my wonderful Mother with her grocery shopping and morning errands - very important stuff, believe me. I placed the order ahead on the app like a smart guy, everything should've been perfect. I got the couple of breakfast sandwiches - delicious, hot, outstanding. But when I pulled out of the drive-thru and checked the bag? The donuts I ordered specifically for my Mother were MISSING! Gone! Not there! So I drove right back around - no problem - and told the attendant through the speaker what happened. She comes back with, "You drove off without it." Wrong! Totally incorrect! The unkempt guy who handed me the original bag obviously didn't double-check a thing - complete failure - and when he finally gave me the donuts in a separate bag, it was the most half-hearted apology you've ever heard. No energy, no real sorry, nothing! This shows a total lack of communication inside that place - from the kitchen to the window, it's a mess. Very disappointing, especially when you're doing something nice for your Mom. I'll think twice - maybe three times - before ordering from this location again. They need to get organized, train their people better, and stop losing customers over simple mistakes. Fix it, Dunkin' - or people like me will go elsewhere! read more

Made a visit to the store on January 20 and the young man they took my order was great! The location was pretty busy and he handled the drive-through, food making, and the customer service in the lobby while maintaining a contagious, very positive attitude. I witnessed it firsthand while I was waiting for my order that a very busy situation was handled by him and the staff with the poise. I came back again today around the same time and it was a lot slower, but he had the same attitude as well as another lady that took my order in the drive-through. All I can say is get job guys! As a person that travels a lot it's great to see good people doing great work. I hope you like the ice cream! read more

So came back... the GM Santos and cashier, Janiya.. were top notxh in customer service... it was a little busy..but it made me smile and honestly, made it better since I been dealing with nasty folks all morning... I m adding the star back on as I saw the floor and apologize that it was just chip markings that made the floor seem worse that it was.. Cleanliness this morning was awesome!! .. staff were on top of things.. and they even looked liked they wanted to be there!! That is important to some of us custpmers... So nothing but raves for dunkin on 4th today!! HALLOWEEN!! See them.for some.fresh coffee and donuts served with a smile!!! Thanks for replacing order with a smile! read more

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What happened to the donuts? They used to be good, normal, half dipped in the frosting like any donut shop. Now it doesn't look like it's actually dipped in the frosting and totally coated. It's like it's painted on top or something now and the donut has half the amount of frosting it should have. It's like 3/4 just naked dough and 1/3 frosting now. So the prices are higher, everything is smaller, and they're cheaping out on the best part of the treat. What's the point of a donut with barely any frosting? You think the customer is stupid and won't notice? Of course we do! Corporations need to stop cutting corners. Even circle k and 7-11 has better donuts. That's sad. read more

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Went though drive thru. They got my whole order wrong. I asked for a jelly donut(I never received it). The Coffee was made wrong. I asked for Almond milk because im lactose intolerant. They put regular milk in it. I asked for an everything bagel with cream cheese. They gave me a plain bagel. Overall service was bad. They do not wear gloves to handle the food. read more

It should be called donkin drinks since they don't sell donuts They only had 3 flavors of donuts when the place is called donuts that is not their specialty nothing to do with the Chicago DD read more

The service! Wow, super unprofessional. Took about 5 minutes to be helped and when my order was done, I wasn't even notified. The workers were extremely rude. Never coming back to this location again. If you don't like your job, quit. It's that simple. read more

Took a few long minutes to be acknowledged But Once that someone did the order was up They are very busy with drive thrw read more

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I had some trouble with the app trying to find the free scan for the birthday drink but kudos to the staff for helping me out! read more

Dunkin' - The free Birthday Dunkin Club Member concoction! - Donuts Near Me - Yuma, Arizona

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The donuts look old and they barely had any frosting almost $20 for some dry looking donuts no thank you, save your money and go somewhere else. I should have went back for a refund smh read more

We love stopping in here after church for a quick bite and my boyfriend gets his coffee fix. One thing I will note is here in Yuma we have to tell the staff that the coffee needs to be hot and not ice. I think everyone assumes that it needs to be iced because it is so hot. We are from the east coast and never have to say it. It isn't a big deal to us. We just feel bad when it comes out cold and have to say that we wanted it hot. Even when that slip-up happens the ladies are kind about the issue. We love stopping in for a sweet treat... More specifically, the cake batter donut! read more

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Anise you are awesome great customer service keep up the good work we need more customer service like your around

America runs on Dunkin', just not the one in Yuma. Man, this place can shove it. After braving the great drive-thru line, we ordered a medium black coffee, large, unflavored iced latte, and a couple of donuts. This was an uncomplicated ticket, to be sure. We paid our dues at the window and took our loot home for the breakfast table. Our first impression was that the donuts were old. The frosting was awfully dry and cakey, and the donuts themselves were stale. What an unappetizing disappointment. The large, unflavored iced latte was intensely flavored with unmistakable pumpkin spice. It tasted like something out of an extract bottle: Pungent, overdone, and artificial. About the only thing they got right was my coffee, although it was lukewarm. I'm not one to demand a do-over, but in this case, I did. I reached out to the higher-ups at Dunkin' to complain about my experience. They replied promptly, stating that they forwarded my remarks to the Yuma store. Unsurprisingly, I never heard anything from them again. What this tells me is that Yuma Dunkin' is satisfactorily abysmal. They're rather like a dung beetle, content with themselves and their inherent shittiness. Except a dung beetle is more organized, lol. One star looks good on them. As to conclude this review, might I recommend the following alternatives to this sham of a Dunkin'. Enjoy! Yuma's Donut (1995 S. 4th Ave.) Donut Corral (11411 S. Fortuna Rd.) read more

They struggled to take my order, corrected it a couple times, charged me for items I didn't get, had to refund the items, and it still wasn't right when I drove away. latte and two of the four donuts I got were wrong. read more

I had the unfortunate experience of visiting this donut shop, and it was nothing short of disappointing. The maintenance was abysmal, with crumbs littering every surface imaginable. It felt like stepping into a neglected pantry rather than a place to enjoy delicious treats. The lack of cleanliness not only tarnished the aesthetic appeal but also raised concerns about hygiene standards. Needless to say, I won't be returning anytime soon. Service was mid. read more

The very best coffee. I wish that they had French crueller donuts. (Hint!) The UBER delivery service is great.

Normally I would say great service but just went today waited for 10 minutes listening to some rap music and someone doing dishes...walked over to let someone know I was there and still nothing so we left...First time that that has ever happened hopefully won't happen again read more

Service was extremely bad! Asked for manager and she was worse! Will not be returning. read more

Stopped here to get gas and coffee. Workers are unprofessional and kept complaining about how busy it was. The cashier was new and was a little slow in taking orders the a coworker pushed him to the side and told him to help in the back. Not even an excuse me. I could also hear the workers in the back making rude remarks about the drive thru customers not being able to hear them and asking each other if they were deaf. read more

Just a suggestion for the employees of the Dunkin on 4th Ave in Yuma. If a customer orders a Boston Cream and cake donuts, please put your Boston Cream on top. NOT the bottom of the bag. Thank you. read more

Dunkin' - Smashed Boston Cream donut. - Donuts Near Me - Yuma, Arizona

I know it's just a Dunkin' Donuts, but we were passing through on our way to San Diego and stopped at like 4 a.m or some ungodly hour. The workers were all so friendly, I was amazed! My personal favorite drink is the hazelnut oat milk hot latte and they made it wonderfully. My boyfriend had one of the breakfast sandwiches on sourdough and it was huge, definitely a better value compared to Starbucks sandwiches. The hash brown coins (I'm literally obsessed) were a little soggy but still tasty! read more

People are very nice but there are some serious quality control issues at this location. Missing cream cheese, burned bagels when light toast was requested. Coffee is still on point no matter which brew or style I get. read more

Dunkin' - Not what I would consider light toast. - Donuts Near Me - Yuma, Arizona

You should definitely go here if you feel like staff treating like you're stupid and also if you want a headache, you don't have to scream to announce someone's drink or food is ready. read more

My favorite coffee spot in Yuma. Drinks are always accurate and the customer service is always professional and friendly. I love that they are cheaper than starbucks and tastier! I come here almost everyday for my coffee fix. read more

I'm originally from the Boston area and have been to at least 100 different locations locally and nationwide. I was not expecting the Dunkin Donuts in Yuma, AZ, to rank among my top 10. I've been to this location 5 times since moving here a week ago, and every time my order is fast, accurate, and accompanied by excellent service. read more

Dunkin Donuts was my sugar fix breakfast this morning. I was traveling into Mexico for some dental work, and I needed something to get me through the day. Wow, when I was a kid, I remember loving DD. I sure don't remembering the Donuts being so small and skimpy with their fillings and toppings. They where nothing more than fried dough. The employees were pleasant, and they really don't have anything to do with the recipes, so I'm not playing a blame game with them, it's the product I have issue with. We have a DD coming to my town. I'll skip the crowds and hop on over to my Swiss Donut shop. read more

My wife and sister-in-law ordered ahead of time and sent me to pick it up. I brought the food back to find out they forgot an apple fritter and didn't toast the bagels. When we tried to call and complain the phone was busy; gave up trying to call and so now they get a yelp review. read more

Drive thru line was 12 cars deep, the line inside was out the door! Only three people working, with customers getting angry because they couldn't get the orders correct. Maybe busier than normal because of the Christmas holidays, but the employees working were definitely overwhelmed! read more

I bought a large caramel macchiato and I noticed that the smell and the taste is not right. I return it and get a caramel latte instead. read more

Dunkin' - Donuts Near Me - Yuma, Arizona

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Got a small Buttered Pecan iced coffee and some donuts. The first sip was all granulated sugar. Coffee tasted plain, like cream & sugar iced coffee, not pecan flavored at all. Kinda disappointing but not bad for $2. I would recommend DD coffee if you don't feel like spending $5 on a small coffee at Starbucks. The donuts don't taste much better than prepackaged storebought donuts. And at $1.09 a pop, not cheap either. Just meh. It'll satisfy your donut craving and nothing more. I stood at the counter for a good 3-4 minutes before anyone came to greet me. Granted, it was 5:30pm on a Tuesday and the store was completely empty so I'm not totally upset about that since it gave me a chance to look over the menu and the employees seemed nice. +1 extra star. read more

I went to Dunkin Donuts for the very first time today. Since it was my first time I did take a little longer than normal at the drive thru. The lady taking my order was clearly irritated I was taking so long and asking so many questions. She started giving me attitude back and said "if you don't understand or need me to walk you through your order you should just pull up to the window" so I just made a fast decision and just got 6 mixed donuts, and two frozen coffee's so I could just get out of there. I paid my 19$ which I thought was a little pricey but figured it would be great donuts and coffee so it was worth it. I got home to fine A FINGER PUT INTO MY DONUT. I called the store and told them and was told "We definitely don't do that here I'm sure the frosting is just a little smudged." NO I told her I could bring the box in and show her and to that she laughed and asked me to hold for a good 3-4 min. When she came back she told me I could exchange the donut for a new one but she's sure that didn't happen there. But I never once opened the box until we were home. So I know I didn't stick a finger in my donut. Poor customer service. Expecially during these times with Covid19 we are trying to support business and get treated so poorly. If I could give zero stars I would. The girls there this morning all were laughing in the background on the phone and was just a HORRIBLE EXPERIENCE. WE WILL NEVER EVER RETURN to this establishment. As well as make sure our family and friends don't either. There's a virus going around and you stick a finger in my donut.....real professional. read more

Dunkin' - Disgusting finger in my donut. Horrible service - Donuts Near Me - Yuma, Arizona

I liked this place! It has good donuts, good coffee, and Wi-Fi for its customers! It also has a few tables, so one can do some work inside, and in a semi-separate area it has a good flat screen Television on its wall so customers who just want to see some good old fashioned dumb-box can get their fill there! I personally think it's a Win Win all around :) read more

Dunkin' - Nice clean place! - Donuts Near Me - Yuma, Arizona

I wish they would let you make your own coffee, when you just want to add the basics like cream and sugar. They want to do it for you as a "service to their customers." No thank you. I actually came her to switch up my work environment from Starbucks, because they said they had wi-fi here. I make calls through my internet phone service for business, and it wouldn't work here. Their wi-fi sucks. It comes in and out and makes you agree to their services a lot. I wouldn't come here to work again. The donuts look amazing. The coffee is great, too. (just management consider putting your good old fashioned non-dairy creamer out on the self-service table. That's an easy fix. read more

At last a Dunkin close to SoCal. Well this did not disappoint, everything DD should be and taste like is here. Who can argue with great cheap coffee. For sure my new stop when I'm here in Yuma. read more

Was literally just in here, first off horribly disappointed in the selection of donuts, is this a coffee shop or a donut shop? Mentioned to the cashier how I felt and she made a Snyde comment of "we have a big selection but everyone came and bought them" I did not deserve a smart mouth remark I was shocked when she said that to me, walked directly out and went to AZD. Horrible horrible horrible read more

Worst place to work at !! Mary the manger needs to be replaced ! She does not care about employees. There's discrimination in the workplace if you're pregnant and you have to use the restroom she doesn't allow you to. If you are new and you're still learning she'll still throw you on the floor knowing your nail and will yell at you if you do a task wrong she's also rude with customers I've seen it customers have complain about . If anyone wants to work there I recommend going to the one in the foothills not the one on fourth Avenue unless Mary doesn't work there. She will make you hold it in for hours pregnant or not . read more

This morning I went to this particular Dunkin and had wrong debit card. When I went up to pay it was declined. I NEEDED my coffee. I told them to hold it for me and I would be right back to pay. They let me take my coffee. I went back and paid. Thank Dunkin. I needed that. read more

I'm the nicest customer you will ever meet and yet everytime I visit this establishment and show nothing but kindness I'm always greeted with attitude and no smiles. Management must SUCK if all employees are allowed to act like this. I live in town but I will ALWAYS go out of my way to go to the foothills location after finally having enough. Ordered a toasted crossaint through the drive thru and with no one else in line waited 5 mins at the closed window without a greeting. Then I see an employee place my crossaint in a bag and put it by the window but I still wasn't greeted. It just sat there even though it was the only thing I ordered. I drove off without my crossaint. I'll take my business else where that knows what customer service actually means. read more

Tend to advertise seasonal items and never have the items such as pumpkin spice coffee. The staff will just keep telling you to come back.

The service is great but the donuts and sandwiches were not that good. Yum yum is better all around except the service lol