I can stop at every single Dunkin out there. And the one thing I enjoy is the fact that my drink always tastes the same. And the staff are always friendly. I'm not sure if that is a direct reflection on Dunkin. Or the manager at the Dunkin store. Either way. I enjoy every Dunkin location. And can't wait to find new ones I haven't been too. read more

Dunkin' - Donuts Near Me - Willoughby Hills, Ohio

The workers are rude and slow, and they charge an extra dollar for no ice, but still put icing your drink and don't even fill up the cup all the way read more

Dunkin' - Donuts Near Me - Willoughby Hills, Ohio

TOTAL SERVICE FAIL! Did an early morning order during "Open" hours on the mobile app with a detour on a critical morning I needed coffee to stay awake, when I arrived, I get a "I'm not ready yet", when I pressed for details on when they would be ready, the guy said a half hour. When I pressed for a refund, he said I'd have to call customer service. If they werent ready, why were they taking mobile app orders. I tried calling their location after work and it rang for 20 times with no pickup, so I can't even talk to the mgr to resolve the situation. read more

Doughnuts were fresh. People were polite. Place appeared clean. The orders came out accordingly and timely. read more

Dunkin' - Donut box, coffee cup and bag of condiments. - Donuts Near Me - Willoughby Hills, Ohio

Generally fine Dunkin. The donuts don't seem the ever be super fresh, no matter what time of day I stop in. However, they usually have whichever kind I want and they are kind with my somewhat particular drink orders. I can't recall ever having terrible service either. The workers are usually very pleasant. read more

Wait time for food is ridiculous and workers are on their phones. I asked for no egg in my sandwich because I was allergic and they Still put egg on. I seen a man yell at a young girl for apparently not doing anything but he was sitting in the lobby on his phone with his feet kicked up.. poor girl read more

This has got to be the worst Dunk'n in franchise history. They only had two people working and one of them couldn't carry about doing anything. She sat around while the other who seems overwhelmed was doing all the work. Whoever is the manager for this location needs to be fired if you can't get your employees to do their job and do it well. My wait time for three iced coffees and two wake up wraps was 40 min. This is unacceptable and needs to be addressed. read more

The employees are rude as hell and don't listen when taking order they laugh and playing games when you pull up to pay, also they love giving watered down coffee and when they mess up your order and you let them know they give u dirty look close the window on you before you finish talking and make you wait for 5 to 8 minutes for a new one! This place is horrible and not worth the Bs you go through for a coffee!!! read more

This visit to Cleveland, everyone we came in contact with made us feel like we walked into "Cheers." This establishment did not disappoint!!! Everyone there was extremely personable AND VERY PROFESSIONAL!!! Excited to say they were all young African Americans. My only issue is that they may have created some bad habit because they recommended some delicious doughnuts, sandwiches, and drinks. Hopefully I'm strong enough to resist. read more

I stopped in recently through the drive through as I was out working. It was 516am they had just opened. Lisa the cashier was really sweet and let me know her ovens were still warming up. I pulled to the front and on the exact 7 minutes quoted for my hash browns someone brang them out. The hash brown recipe must have changed though they tasted kind of smoky but was nice for a quick grab and go. Thankfully I had ketchup in the car because none was provided. read more

I needed a special request for my students. They were very helpful and accommodating. My children love Dunkin and I have always been very happy with my experience. read more

Horrible. The person over the speaker wasn't very friendly neither was the cashier. Ordered a wake up wrap and it tasted super weird like chemicals or something and looked nothing like the pictures, the egg was falling out of the shell. I didn't even finish it. read more

Dunkin' - a person holding a burrito in their hand - Donuts Near Me - Willoughby Hills, Ohio

Employees friends were going behind the counter and it took over five minutes for them to pour an ice tea so I literally just left.

I recently visited the store and the staff was so friendly and happy.I was having a bad day and they really made me smile...The staff gave me great suggestions for drinks,The drinks are incredible.I also left a 50$ dollar tip! I highly recommend this store, and thank you guys for being so respectful,patient and make. My day better. read more

Very slow service...inability to give a receipt because they were "out of receipt paper"..... recommend finding a different Dunkin for your fix! read more

I grabbed a quick meal in between jobs while waiting for my car to be looked at by Rainbow Mufflers. I got a medium regular coffee, maple bacon croissant and hash browns. The price was about $7, not bad. The coffee was initially made with cream and sugar, I did not realize that they automatically do this for "regular" coffee. She re-made it for me no problem. I'll keep that in mind when I get coffee from them again. The croissant was pretty good, typical thin sliced bacon at a fast food spot. The hash browns were awesome! They mixed some sort of herbs with the potatoes. I loved them and will likely return for another round of those. No pics this time. I skipped breakfast so needed for ASAP. read more

The only thing I love about this Dunkin Donuts is the location. It's right before I get on the freeway so it's super convenient to grab coffee before heading to work or school. It's really hit or miss here and the customer service is lacking. Sometimes the coffee is great and other times it's terrible - there is no consistency which is disappointing. No matter how many cars are in the drive thru it takes a loooong time. It seems like there is no urgency with the workers. If there were another coffee place closer to my house I would probably go there. With that being said it's typically decent coffee and it gets the job done when you need a quick pick me up. read more

How can a donut/coffee shop not have decaf coffee? Sorry service as well. Why not tell you after you order I stead is waiting in the drive thru and getting to the window. read more

The absolute worst location by far and I've been to Dunkin's all over the world. Every day they are rude, slow and unprofessional. Half the time I sit at the speaker and they say nothing for minutes. Then they can't get the simplest order correct ever! I asked for a hot pumpkin spice coffee, the label said original blend so I asked them and they said "it's in there, the label is just wrong". I left and on the freeway to work I realized it was not what I asked for and had no time to go back. I called 3 times and no one answers the phone. I was the only one in line also so there was no excuse to get my order mixed up. Unbelievable that any of them have a job!!! read more

Went there midday and they were out of most of their Munchkins. You're a donut shop and you have a set of products that you should not run out of... read more

I ordered online from here. As you can see, I had four sandwiches and all of them are really Hella burnt and two of them weren't supposed to have egg on them and I have that on my receipt and there was egg on all four of them. we literally had to pick off all the burnt pieces and wasted half of the sandwich. This is ridiculous. If you wouldn't eat it DONT SERVE IT. Waste of money. Worst dunkin' i've ever seen I don't understand how people have a job here. read more

Dunkin' - Ham Egg and Cheese Bacon Egg and Cheese. - Donuts Near Me - Willoughby Hills, Ohio

They have improved significantly. Since the advent of the pandemic, they have really stepped it up! Especially the weekday morning crew at the drive thru! read more

I love Dunkin Doughnuts, but this one is horrible. I have had numerous unpleasant experiences, and incorrect orders, but this morning was the last straw. I went through the drive thru, ordered my drink, got to the window, looked at the sticker, and could tell it was incorrect by the color. I told the girl, no apology, she heaved it into what I assume was a garbage can and told another person to make it again. They then shoved it out the window, and guess what ? It was wrong also. So, sitting at work with incorrect drink. Tried to call and talk to the manager, and you get a message no one available to take your call. No more chances for this location. read more

This is not COVID related. Workers are flat out lazy and I had to repeat that I wanted black coffee and a cup of water 3 times and they still mess up the order, while taking 30 minutes to get me coffee. No apologies whatsoever. I'd shut this location down read more

They are discriminating and false advertising on their app. Doors locked for mobile walk in orders allowed on the app forcing you to go through the drive thru which is not allowing those with disabilities that do not drive or those under the age for driving to order. Covid is an excuse for everything these days but certainly never discrimination. Stay away from this location it is misleading and discriminatory read more

This Dunkin' Donuts on Bishop Road in Willoughby Hills, Ohio, is without a doubt THE worst Dunkin' Donuts I have ever been to in my life. The only reason I give them one star is because the lights are on. I wish I could give them 0 stars. They have the worst service. They can't even make a simple coffee order correctly and they couldn't care less. They have been open in this area for three or four years and it's close to my home, but I guarantee you I just went through their drive-through for the last time because no one came to the window. Dunkin needs to consider shutting this store down. I go there at 5:45 am, not a busy time of the morning, and they can't even handle slow business. Every week is a revolving door of personnel. This place is awful. read more

This is a horrible establishment. I went there this morning and I got a egg cheese and sausage sandwich. I asked for a bagel instead of the usual croissant. I get home and the bagel is burnt, I couldn't eat the top of the bagel and couldn't finish it because the bottom was burnt as well. I would highly recommend going to Bruegger's Bagels in willoughby where I have NEVER received a burnt sandwich. I will not be going back to this business, it was a waste of my time and money. read more

Dunkin' - Burnt bagel - Donuts Near Me - Willoughby Hills, Ohio

This store is a nightmare! I have been there a handful of times and now I make it a point to drive 15 minutes further to a different location because I am convinced the staff is incompetent. They lack any and all customer service skills, never seem to get my order right, and it seems like more often then not they are too busy laughing or discussing personal matters rather than service the customer. If I were the owner of this place I would fire all the employees and start fresh read more

I like Dunkin Donuts and many other coffee shops. The The only thing I don't like from them is poor customer service. I don't want outstanding service. Normal will do. For example, if you're unsure what the customer ordered read back what you show on their receipt and ask if that was everything. Make sure it's right. Seems simple enough. Customers aren't ordering a side of attitude, just some coffee and maybe a donut. If employees can't handle mistakes and decide to take it out on customers they should have a different role. Customer service isn't for everyone. It should be a requisite for those on the front lines. read more

I downloaded yelp just to leave this review... I come every Saturday morning when they open, and it was someone new today. It was nice coming right after they opened because it wasn't busy and you would get what you want. (Because if you come later on in the day, there's a very good chance your order will be messed up) Well, I ordered an iced latte and got iced milk with a tiny splash of coffee, waste of money. Sad to see a good thing go. I'd rather get gas station coffee. Won't be going here anymore. read more

Normally, I love Dunkin Donuts. This one is terrible, though. I have been there three times. EVERY time, the order has been wrong. The first time, the cup was 1/2 full! The second time it was the wrong item. This last time (and I repeat, THE LAST TIME), I ordered Chai Tea Latte and got coffee with cinnamon in it??? Done with them! read more

This is the slowest Dunkin that I've ever been too, even when it is not busy. Service is terrible.

Great service but DO NOT TURN LEFT IN OR OUT of this location. It is extremely frustrating that you can only enter from one side of the street and when leaving only right turns ....unfortunately I did get pulled over and don't think it's worth it, I will likely just continue on to the neighboring McDonald's due to the convenience. Sorry DD....what was the city thinking?!?!!! read more

Wow. Sitting her drinking my coffee and the manager is yelling at the staff AND customers. Have watched the drive thru customers come in one after another with screwed up orders. One asked to speak to the manager and was shouted at. People who ordered at the counter are just waiting endlessly for orders. The staff seems unhappy and beaten down. The manager is a creep read more

Stop to buy a Carmel Marciotta ice coffee it was awful called and spoke with the manger Debbie she first started laughing and I said that's not funny she said oh no I'm the one that made it I stated it was very bitter and tasted day old so then she said have you ever had one before I said yes I usually go to MacDonald's' but their machine was down she said we put 3 shots of Expresso in ours MacDonald's use 2 that why it was stronger I told her it taste day old paying $4.49 and not even drinking a half of a medium size cup was crazy. she said you can come back and get another one I said no I'm disappointed and the after taste in my mouth she said you can come back and get something else I said I'm not coming back today she started to get loud saying you don't have to come back today. I just ended the conversation that I will just reach out to another manager. I just probably won't patronize again I was unhappy with breakfast sandwiches in the past but just knew the ice coffee would be great, just too outdone. Never apologized not once, which is the most important when doing business in food service or any establishment. so glad I kept my receipt C.Marie Sept 9,2018 d read more

Don't try to get a large iced coffee, no exceptions. Try for a dozen donuts. Oh that doesn't work either. Leave. No left turns on bishop. The local grocery has Starbucks, much better. read more

I'm not sure if these people are incompetent or if they just go out of their way to be terrible at their jobs and make you never want to come back. No matter how many chances I give this place, they always disappoint. I will not go back to this location ever again. Today I ordered a plain bagel, toasted with light butter (emphasis on light because they overly butter their bagels). When I arrived at work, my bagel had the most ridiculous amount of butter on it. I was horrified. I specifically said light butter. These people eat food. They should know that a half a pound of butter with your bagel is not a delicacy. I wish I could attach the photo. It was absolutely appalling. read more

Donuts and Coffee good service needs a little help. Having an AARP card there is a deal where you can show your card when purchasing a large or extra large coffee and get a free donut. Lately there is a new employee that says she has to scan the card they have a new computer system now. We told her nobody else does, she says sometimes it doesn't work. She scanned it and said it worked. But it is not a scannable card, I don't think she knows what she is doing. Then the next time we go she says you can only do it one time. She spoke with another employee that was there and she said no they get a free one with their card when purchasing coffee. I would like to continue to use this location because it is so close but dealing with the hassle is she going to do this every time. read more

I can't even give this establishment a good rating. When you order a drink and it comes out. It's not even what you asked for. I ordered a ice coffee with almond milk they asked me if I wanted cream and sugar. I said no! I get to the window and get my drink take a sip and the bottom is full of sugar. I go back and tell them they look at me like I have 4 sets of eyes. I called to speak to a manager at 6:37am they tell me they don't arrive till 6:30. So the manager can't get there on time.its 7:00am still no call back.i think the problem is is lack of training on behalf of Dunkin doughnuts. If you can't make a simple coffee then you should not be working in that department. Made trash detail outside would better suit that person. They lack in that too. If I was the owner I would make sure that all employees knew the difference between almond milk and milk!! Also no sugar means no sugar. If it were up to me I would fire the girl who made the drink and find another person that could make it. That's the key to be successful in a business. read more