Worst location I've been to the food was cold gave me the wrong order first and the food was thrown together very unorganized!

I was charged twice for the same purchase. I went in person with my charge statement and the email indicating that it was charged twice. She said she would have to look at the cameras (?) She said she was to busy and would get back to me tomorrow, but no one was waiting in line but me. She was not helpful. 25 Jelly donuts holes for $10.99 was purchased and billed twice. She said one might be pending, but that was not the case. All she had to do was check what I showed her. She made me fell like I was trying to rip her off. Really? I seldom shop at this store. For sure no more. read more

How could a Dunkin' Donuts not have munchkins?? Also, no Boston cream donuts? Is this just laziness. Also no Dunkin' Donuts branded napkins. Somebody is being cheap and it shows. read more

Blonde girl with bad roots was so nasty to me. Sweet drive through woman asked me to pull up to the white line to the right, by the sign that says "spot 1 for drive thru" to wait for drinks, 30 seconds later they came out with the blonde girl. I wasn't blocking anyone from leaving, not in the way, and she nastily said "white lines here by the way" and pointed to the white line that would've blocked the drive thru window. I just said "oh she told me this one up here" and she laughed and said "nope, right here" in a condescending nasty tone. Gross behavior, nasty girl. read more

The staff is rude specifically the drive thru lady, customer service sucks. And the place is not managed very well, very unorganized. read more

rude Staff and never get order right! It's coffee it's not hard to do. People rush around but don't actually listen to people anymore. It's sad to see! read more

I ordered & paid on the app. My croissant was burned, they did not have the correct cheese on my sandwich, and my hash browns were cold in the center as in not cooked. I will not be back. Food was just terrible. Save your money! read more

Every time I get my food through the drive through I ALWAYS ( 9/10 times ) have to pull around and correct their mistakes. What's the point of the convenience of a drive thru if you have to walk in anyways. They never double check their orders before sending them off through the window and or give me food I didn't even order. They're always laughing and or joking and not taking anything seriously, it's frustrating when you really like DD but can't stand certain locations for the lack integrity and or ambiance. Another thing... why are they always out of stuff? They're never that busy to be out of donuts and bagels.? Like how is DD out of donuts/bagels at 12pm on a Thursday afternoon.. I'm baffled lol. read more

Rude!!! That is the word to sum up the attitude of the people who work here!!!! Every time I go, hoping for a better experience, I am let down! Just rude obnoxious people!!! The culture needs to change there!!! The manager or someone needs to hire nicer people! Yesterday they were arguing with each other, swearing etc and rude to us! Me and my kids won't go back! If the attitude is like this, I do not trust them with my food!!! read more

Absolutely rude counter people. My 10 year old tried to order while she was standing in front of him. My other son started to order and then she rather rudely said "are you ready baby". So then I tried to order for them and she said "I'm working drive thru". I will never ever return to this Dunkin. What is going on with customer service in this place. I'm sure they don't care so it won't change. Ughhh read more

This evaluation is actually related directly to Dunkin' customer service, which is unresponsive to my problem. Yes, I had an issue with products I received from this location, but received a kind callback from the managers to understand and solve the matter. Initially accepting the offer, I realized I cannot go on with their reimbursement for certain reasons, so I contacted Dunkin' for alternatives. Their automated system replied to inform I would be contacted within 48 hours; however, there was no response to my two separate efforts, each creating another case. It is such a shame how Dunkin' values its loyal customers, but how would they know my loyalty went back 30 years, even overseas, and why would they care, right, since they got so much demand anytime and any day?!... read more

The absolute worst Dunkin' Donuts I have ever been to. they dead ass sold me a 20 minute old coffee it was watered down and the whip cream was already melted into the drink when they handed it to me. this is not the first time I have also received a rotten coffee from them before. nasty place with nasty employees. read more

This is the worst Dunkin' Donuts location ever! Everyone here is sooooo lazy! The store closes at 7 and they stop taking orders at 6:45. The lady in the drive thru was so rude and was such a turn off. read more

Service here is a hit or a miss. Don't have your heart set on specific bagels or donuts when you order as they tend to run low or out of certain items frequently. Like this morning they did not have everything bagels so I had to settle for poppy seed. If you're willing to compromise your order a bit take the chance with this location. But keep in mind it's a fast food establishment and it's usually quick and painless when you need to get a coffee and snack. The parking situation/ drive thru is pretty annoying. As the lot is a limited one way and the drive thru line can/will block the entrance to the parking lot. Also to note that you can only make a right hand turn when exiting from the drive thru or parking lot onto Forest Hill. So if you need to make a left or get back into the plaza your best bet is to park on the surrounding lots and just walk over. It will be more convenient when leaving! read more

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Honestly, I have no words to describe how terribly bad experiences I've had. The customer service is typically pretty bad. Although, i was even more devastated to find someone's finger nail in my drink. I had went back to try and reconcile the situation and the "manager" working had no cares in the world. -0/1000 experience, would not go back. read more

Dunkin' - a person holding a glass of water - Donuts Near Me - Wellington, Florida

Every single time I go there the coffee is nasty. I love Dunkin Donuts, and I've been to several, this location for years has gone down hill. This has nothing to do with COVID. Do NOT waste your money. If you ask to have it remade because it tastes awful, you get the exact same nasty coffee. The Dunkin Donuts off Wellington Trace and Greenview Shores is incredible and 5 minutes drive from this location. They are family run and strive to get your order right every time. Continued picture caption: This specific coffee is made the same every time, so how could you possibly mess it up? At least there wasn't coffee grounds at the bottom this time. Going into the trash, undrinkable. I will say that a few of the employees at this location are very nice and sometimes even remember your order, which is nice. But this is the last time I waste money at this location. read more

Dunkin' - Supposed to be a small caramel frozen coffee, even stirred it should NOT be this dark. - Donuts Near Me - Wellington, Florida

Like someone said, very hit or miss. I've only been here three times and 2/3 was bad. One lady that works there is super nice, I wish I got her name. The rest of the staff seem to hate it there. Here's a pic of my "iced coffee." read more

Dunkin' - Iced coffee? - Donuts Near Me - Wellington, Florida

I placed my order through the drive-thru. When I arrived to the window the lady who was assisting me was wearing her mask under her nose. I looked at the rest of the staff and they were all wearing their masks under there noses. The lady of the drive through was clearly sick as she kept sneezing into a tissue she kept in her hand. She went on to wipe her nose and hair with this tissue. She used that same hand with the tissue and germs to hand me my card and food. Then she took her mask down to her chin to talk to me. In a time when there is a pandemic we need to be careful. However the mishandling of food was atrocious. I will never go back to that location again. read more

Slowest Dunkin I've been to in a long time I was twenty minutes late for work after coming here read more

There's a reason that they only have two stars because the girls in there are snotty obnoxious and they gave me a macchiato and didn't even ask me if I wanted sugar in it and the norm might be due have or it has sugar in it but I don't eat sugar so they just really didn't care and she made a point to say that I ordered the wrong thing which I did and that was my error but you don't have to be nasty about it so try to find some workers that are not so nasty and she knows who I am on the blonde chick in the black vehicle read more

Worst service ever! There is another DD not to far from this one on wellington trace and greenview. Do yourselves a favor and go elsewhere! If i were running a place I would never have my customers interacting with people who are soo disgustingly rude! It makes no sense, put someone else who can effectively communicate with people! read more

I've never been so disrespected in my life ... Now mind you I go to this dunkin everyday mon thru fri in the morning and I don't have this issue .. The man that's always in the window is always so nice even waves to my baby in her carseat.... I was there yesterday ( Monday Jan 3rd ).. at 513pm.. before I started to order I asked if they had their turkey sausage back because they have been out .. I was answered with an attitude that said NO!! Then she proceeded to tell me they were outta ham too ( which I knew because it's out on the menu ).. I started to order ignoring her attitude because I was starving .. as I started my order she interrupted me by saying rudly " actually our grill is off our cook went home for the day "!!! So I asked her is this a normal thing because this has happened before that I've been told this .. She proceeded to rudly laugh at my answer.. So I said "no that's actually a serious question" she said " if I'm being honest with you I just don't feel like making you anything right now ma'am "!!! I've never been so appalled in my life !! read more

I ordered a plain bagel with strawberry cream cheese and this is what I got... customer service is always hit or miss. Not impressed read more

Dunkin' - Plain bagel w strawberry cream cheese? - Donuts Near Me - Wellington, Florida

I'm a DD coffee lover and pre-COVID I'd drive through one of their locations every day on my way to work. Since March I've been working from home (Wellington) and have been driving through this location most mornings. It has the most inconsistent service I've ever experienced. The drive through line is painfully slow despite the fact that inside the store is empty. My order is frequently wrong. The staff is slow, apathetic and not even cordial. Management needs to shake it up and expect more. read more

Worst customer service, plus they're super slow and it's not because they're short staffed it's just them. Waited 15 minutes in drive thru and the line hadn't moved so I went inside there was no one in front of me and they had me stand there 10 minutes the line was getting long and they still hadn't taken my order. Went to the Dunkin nearby Greenview they were super friendly and fast read more

One word! RUDE! My donuts for my son where thrown in bag upside down! Horrible service I felt like if I was doing something wrong I ask for 10 munkin got 20!! You think I will even said anything? NOPE SCARE TO GET MY FOOD SPIT ON! Sad cause my son love his strawberry sprinkles donuts! read more

Is negative 1000000 a review? Always out of food People behind counter screwed up a order for a bagel dark toasted 4 timesand still got it wrong I just left and threw the food in the trash because I didn't trust the staff to be able to do a refund without screwing up that too A Bagel was OLD and stale Never going back Been there 50 plus times because it's across the freakin street from my house It's gotten so bad I never ever take the time to write a review but this dump needs to be sold to someone who knows how to manage a business Go somewhere else Unbelievable bad read more

My goodness the employees at this location are the worst when it comes to customer service! I pulled up at the drive through on 07/16/2019 she lady said can I help you in the worst possible way, I ordered a coffee for and she then said pull up I said I'm not finish one second please as politely as possible she's says"well what else do you want" I said one second please ( I was trying to read the menu) she said helloooooo I said one second mam she handed the microphone to another employee I guess because now it was a different voice same attitude So because I'm being rushed I randomly just picked something Went up to the pay window and said hello, nothing back she grabbed my card swipe it and handed it back to me, meanwhile in the background you hear the employees as if they were fighting only one of them in there was trying the calm them down. I said to the lady that gave me my card may I please have a receipt ( I like to keep my receipts) she looked at me and said WHAT? I said may I please have a receipt she rolled her eyes and handed me the receipt and then told me to pull up to the while line and wait for the rest of my order. As I pulled up the next three cars behind me didn't even bother to stop at the pay window(I'm assuming they got the same treatment that I did) after a littler while the employee brought me my food I said thank you she rolled her eyes and walked away. I did not even feel comfortable with the food that was given to me I ended up throwing it away read more

I've never been a big Dunkin Donuts fan in regards to the coffee but I do like their donuts. I went in today and It had been a while so I noticed the breakfast items on the menu were different so decided to try. For some reason the fried food always has an aftertaste like propane. Tried to order the eggnog coffee and should've known that eggnog and coffee just don't mix. Other than that the donuts are still great. read more

This is the worst location in Wellington. Go somewhere else. They never make your order correctly. This is the third time in a week that something was wrong. I don't understand what's so hard about getting what you ordered. Terrible service, noisy and rude representatives of the company. Management needs to step up the training. read more

Let me first admit that this was not my first choice for a Dunkin' Donuts. But my app took me to the store so I went with it. I go to open up the front door and it's locked. it's 3 PM and it's locked after knocking a couple of times and ringing what I thought was a doorbell one of the employees came in let me in never said hello never said what the reason for the lock was never even looked up at me until I got to the register and I said I'm here to pick up an order, she then rolls her eyes and says pick up is down there so when I finally caught her gaze, I said you mean to tell me that pick ups down there pointing to the sign . Poor dear , she took it personally told me I had an attitude problem and wanted to argue with me. I was then greeted by another person who told me that my order was never placed and when I showed it to her on the app she told me someone could have just picked it up. You mean to tell me that there was another order number 509 and that you just gave it to them without checking? I will never step foot nor order anything from you ever again. To anyone reading this Please don't waste your time , your money or your patience. To the manager of this establishment if I may give you some constructive criticism number one make sure your employees always greet your patrons with their eyes and a smile to please make sure that they know that you are their manager not their supervisor as this young lady called you. Secondly most importantly perhaps you need to teach your employers how to backtrack an order because for all I know somebody from your business could have taken the money and I will just never know. read more

I started coming to this location due to a work location change. I have to say I was much happier at the other DD I frequented they remember what you normally get and create loyalty. This service at this location is beyond terrible. You go inside because the drive thru line is long and inside seems empty. Only to be ignored or wait just as long. Everyone there and I mean everyone last service associate working there hates their job. They are going through the motions. The worst part is the owner or manager doesn't seem to be involved in the day to day operations. Customers are not valued here. So no thanks, not anymore. I'll drive out my way to go get service and better quality food at my old DD. read more

So....I have gone back to this location twice recently as I was closer while out and about. The drive-thru has changed in just the fact that they have apparently put a nice person on speaker/window. The parking lot is still terrible and going inside to order is a known 20 minute ordeal but I am glad that at least some of the attitudes have changed for the better. I can only vouch for morning staff as being better as I don't go after noon. read more

Customer service is HORRIBLE! They're always out of everything. Their oven wasn't working for over two weeks and they don't even get your order right. read more

Horrible service! I went there this morning to get my family breakfast. I'm trying to order what they are telling me to say. The lady at the drive thru was nothing but rude the entire time. I'm not a Dunkin' person at all. I don't ever go there unless my family want it. No one in there was nice. Even when I got to the drive thru window. I don't even know why we keep going back there. Every time we go the workers are rude. I rather drive 30 min out to find kind workers. read more

Went here because I was lazy and didn't feel like getting out of my car. When i went to the window after saying my order I then had to repeat my order to a frustrated woman who knew only 2 out of the 6 things I had ordered, just 2 iced coffees. One was black, which they did OK with, one I asked for 1 cream and 1 sugar; but that was completely disregarded. I asked for a blueberry bagel and recieved a sesame seed one. Are those even remotely similar? Pretty noticeable difference IMO. Only thing that was remotely well-done was the fact they gave us 2 hashbrown orders when we asked for one. I don't reccomend this Dunkin at all. Don't waste your time and instead go to one of the 2 other ones in Wellington and Royal Palm, you'll save time doing that rather than waiting inside or in the drive-thru of this one. Suprised these guys are still in business. read more

Incredibly slow yet there's a full staff working and the kitchen looks to be set up effectively. Seems like the focus is on the drive through. That being said, the staff is very polite and helpful. read more

just ordered take out at window. Asked for bacon egg cheese on sesame bagel told they did not have sesame bagel (ok) then told everything or multigrain, I then asked for everything bagel, GOT multigrain. Asked for medium coffee with milk got coffee with chocolate milk. HELLO wake up read more

I have been going to a Dunkin closer to my house every single day and occasionally this one. I will NEVER RETURN to this disgraceful, horribly run, joke of customer service. I was just cursed and screamed at out the window after being treated horribly at the order screen. The young nasty little girl working the window cursed and screamed and me and my mother saying things I won't repeat on a website. As I've clearly seen the owners are not doing anything about their horrible business with the worst reviewed Dunkin' Donuts in all of Palm Beach County and South Florida!!!! If they do not fire these horrible employees they will lose their business because I will drive 10 miles further to forever avoid this location. It was on 3/29/2022 at 11:50am if they would like to know who the disgusting mouthed little girl was working with the woman behind her saying nothing about her absolutely abhorrent outburst while she's to busy texting and FaceTiming a friend. read more

Worst Dunkin Donuts around. Obviously very poorly managed. This is the 3rd (and last now) time they've been out of boxes for the Box of Joe on a Saturday morning. Only reason I come here is because they are close to my office. This time I was here @ 9:15. Waited in line for 20 plus minutes before being helped. During which time 2 female employees came running in, obviously running late, one actually putting her belt on while she was going behind the counter. Of course this time they took my payment until afterwards as I was waiting for my order. Their excuse?? They had a big order this morning. This was only 9:15 on a Saturday morning! Like I said, this is the third time!!! And same excuse each time!! read more