I ordered a small hot cocoa and a donut. Obviously got the donut right away but had to wait 30 minutes for my hot cocoa. He served everyone else in line after me their drinks and after 30 minutes he asked what I wanted I then finally got my drink. At least it tasted good but horrible customer service. My friend ordered a refresher and a donut, so got her donut but the guy taking her order rushed her and ignored the drink so she had to go back and order it again. read more

Never thought to look up reviews of a dunkin as I don't drink coffee and barely get breakfast. Ordered a plain bagel with plain cream cheese. Got some weird breakfast sandwich that seemed as if the egg had been baby birded onto the sandwich. This was a Sunday morning at 7AM with zero line. The drive thru itself is a nightmare going a quarter mile out of your way and speed bumps galore, but not really their fault I suppose. Regardless, if you're reading the other 50 reviews, they're not wrong. They'd screw up an order for a bottle of water. read more

When I tell you, this is the worst establishment in Tinley Park I don't mean just Dunkin' Donuts I mean from a business overall standpoint. I was in there today and It took them five attempts to get one sandwich correct they still didn't get it. I wanted out of there so bad I let them keep the sandwich and the money. The employees are rude disrespectful and even talk bad about Dunkin' Donuts itself. It's like a circus....... The best part is why I'm standing there waiting for my sandwich to come out incorrectly. There's about four other people standing there complaining about their orders as well believable. read more

This Dunkin always gets the order correct and does so in a timely and pleasant manner. Coffee is served fresh and hot as it should be.

They make the coffees horrible idk how hard it is to make a medium butter pecan iced coffee with cream and sugar??? i ask for the same order everytime half the time its horrible sometimes its good only when the workers dont wanna be lazy asl. Get some workers who can actually understand what the customers are saying and dont fuck up every order shit is ridiculous read more

This location is the worst Dunkin' Donuts I've ever been to. We tried coming here last year and their potato's tasted like soap. I tried to give this another shot while in town and wow, STILL TASTES LIKE SOAP! This time it's the bagels that not only taste like soap but also have no structure, they're so soft and it seems like their toaster died mid toast so they microwaved them. We had bagels from the location in Palos Heights and everything is ten times better than this location. I will never come here again, complete let down. It's obvious based on their reviews that they have never and still don't have anything together to take good care of their business. read more

I went today and they messed up my donut order. I also noticed that the bacon on my croissant was extremely raw and my stomach hurts now after eating it. read more

Dunkin' - Bacon egg and cheese croissant - Donuts Near Me - Tinley Park, Illinois

I stop at this location almost everyday. Today it was a very busy day and there many rude costumers. These people work so hard everyday... they are always busy... but because people choose to go there! You guys rock.... ignore all the damn ignorant costumers. Happy Holidays to you guys! read more

Who taught these people how to put cream cheese on a bagel? I opened the bagel and there was barely enough smear to cover one half. Super dry and very Unenjoyable. Usually at other Dunkins they put way more on the bagel when it's put on by them. Also a couple of weeks ago I went to this location. They took my order at the box and when I got to the window the girl said "I thought he was putting in your order and he didn't. So what did you order?" Seriously? It was 530 in the morning but still! I've yet to have a friendly person greet me at the window at this location either. I'll probably start going back to the Mokena location on my way to work. read more

Dunkin' - This is what they put on my bagel. And that was after I spread what was smeared on only half of half of the bagel. - Donuts Near Me - Tinley Park, Illinois

Horrible service! I have never had anyone argue with me about what I ordered and then proceed to bring me the corrected drink with a terrible attitude. Since I couldn't see them prepare the new drink as I have previously been able to, I assume you put something in it so I tossed it. Mistakes are human, if you make one it's okay to say "I apologize I misunderstood you." Arguing with a customer because you don't want to correct your mistake is not the proper way to run your business. I will not be back. read more

Wouldn't give it a star, if it wasn't necessary. Skip this DD! The people who own/work are the most rude group of people you will ever come across in a DD. The restaurant is always filthy and the front door is locked during open hours!! Skip it...and go one mile down the road to a better DD. This franchisee and the DD organization, should be embarrassed. As a lifelong resident in the area, I am never spending another dime at this location and I implore you as you shouldn't either. You work hard for your money, give it to a franchisee who cares about those spending their money and supporting their business. There is a DD right down the street that will be pleasant to you and say "thank you" with every order. It is very clean and gets the order right and you can gas up while you're there. read more

Hands down the worst dunkin donuts I have ever been to. They told me they had only two types of bagel bites. So I ordered plain then after standing around waiting they tell me they don't have them. Instead of offering refund they offer the ones I can't ear because they have onions. The snaking bacon I order comes out and is cold and plain no brown sugar seasoning. I ask can they fix it and I swear she went in the back sat it on the counter for 10 Mims and brought it back exactly the same except now cold and said there you go. The manager is working the drive thru who I tried to ask can you help me fix this she said sorry I'm busy and pointed to her headset. They had customers standing at the counter while the guy with the manbun was standing around. read more

They are always so rude especially the manager when she is working the window. There was a hair in my food and this will be the last time I ever go. read more

This Dunkin' has just gone to shit.I was just there and they are literally making they're donuts smaller.like what?that should be illegal,that is absolutely outrageous I can't believe that.they have never done this and when u saw I was just so mad because I got a dozen donuts and half the box was just empty space I would not recommend going to this Dunkin read more

Employees yell at you through the drive through. And God forbid you order a large smoothie, Employees will roll their eyes at you and and give you attitude. Not to mention none of the employees seemed to want to be there. Besides the man who took my order who was very nice. read more

I know they say people are doing their best during these times but they're not at this location. The drive thru workers are disrespectful and are exhausted with having to do a job they make the choice to go to. Went through the drive through around 7:35am and asked, knowing that they're busy in the morning if we could order multiple orders. He confirmed and we tired to place 3 orders. Upon completing my 3 order that was rushed through by the man with his constant, "are you done" and "is that it" i needed to change the milk type in my drink and he quite literally said over the speaker, "oh my god". We promptly drove away because any place that doesn't remember you're paying shouldn't get my money. Not worth the effort here, just drive down the street and get you something else. read more

Truly ridiculous. I was dropped off at LA Fitness across the street without realizing it didn't open until 8am. Literally everything was closed, except Dunkin! So I thought, fantastic, somewhere to get some coffee, have breakfast, and chill for a bit. I get to the door, and I see a make shift sign that says "Short of people. Drive-thru only". I look inside, there's two employees. Trying to be understanding, I think to myself, well okay maybe they are training someone. So I just wait around outside for 30 minutes. Then I see, two more employees walk in to work. Okay, great, they should let me come inside soon, I'll give them a a few minutes. It's not a 24hr Dunkin, they open at 4:30am, it's most likely not a shift change, but who knows, maybe somebody got here way earlier. So I waited 20 more min, nobody came out. I came closer to the door so they can see me, and the 4 of them are just standing around near the drive-thru laughing and talking and waiting around (drive-thru wasn't busy AT ALL). They see me, and one of them just points at her mic....seriously? I don't think this is a short staff problem...you've got other problems here. At this point, somewhere nearby opened, and I am taking my business there...and I wasn't the only one who took my business elsewhere today. This happened today, Saturday 5:15am. read more

Dunkin' - Sign - Donuts Near Me - Tinley Park, Illinois

Wow, all these horrible reviews. I had good service here the two times I've been here. The drinks were good and got some muchkins and they were good....fresher than when I get them here in the city. read more

Dunkin' - Munchkins - Donuts Near Me - Tinley Park, Illinois

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I've been to this dunkin a few times because I really wanted to give it a chance but the customer service there is GOD AWFUL. the people who work there very obviously don't want to be there. They yell at you through the speaker and are extremely impatient when you are trying to order. In addition to that, they almost always mess my order up in some way. Typically my hash browns are burnt even when I specifically ask them not to. If I could give them a review lower number than a 1, I would. read more

Horrible service, I asked for one thing and they gave me another. My cappuccino in which I ordered did not include sugar. Very unprepared when it comes to customer service. read more

I ordered a coffee and a donut. The woman handed me my coffee without the little tab in the mouth. Coffee spilled all over my left pant leg. I asked her where it was and she said you mean these? Yeah aren't you supposed to put them in the cup.? I asked her for napkins .. She handed me two of them.... Thanks for nothing lady. No receipt I was there approximately 2:45 today read more

They always mess up they never get the Oder 100% right it's always something like this time they forgot my donuts and when u Oder on grub hub the menu is different than what u might see on the Dunkin' d menu so that's also VERY annoying but yes they can't seem to get anything right so wold not recommend ordering from here I would just go in person read more

I will never stop at this one again. I ordered three iced coffees, a milkshake and two sandwiches in the drive thru. This order went well beyond their capabilities, apparently. I had to repeat the order three times before they were able to register it. When I got to the window, I was again asked what my order was. And then I waited, and waited. Finally he tried to hand me three large iced coffees - I literally had to ask him for a cup holder. He then left the window and came back a couple of minutes later and said "what are you waiting for?" I said, my chocolate shake. He then handed me a liquid, watery shake that looked more like chocolate milk. So I asked him to remake it correctly. Horrible customer service and horrible product. read more

this place is horrible!! 1. bugs crawling on the donuts and when i alerted the cashier, she looked at me like....annnd what kind do you want? really! 2. how do you mess up coffee!? the same time that i came to exchange my messed up order there was also several others returning items. 3. out of cups with promotional peel stickers... wth!! stick me with a fork...am so done wit this place!! obviously needs new management. read more

Fast service, accuracy is on que, and the employees are awesome! I run on Dunkin. =)

Have never had a bad experience at this location. Friendly and helpful staff regardless of how busy they are. Impressed with how quick they move customers through the drive thru in the morning. read more

I USED to go here every Wednesday to get coffee and these people are idiots. You definitely lost a regular customer. If you don't know how to read an order you shouldn't be working here. I'm very disappointed and will most likely be getting my coffee from a different location or Starbucks. read more

I can see why this Dunkin' Donuts has a one and a half star rating any who this is the one closest to my house so of course I'm gonna stop here I understand that in the morning is the busiest time but the associates really need to slow down and listen to what the customer saying because I literally had to repeat my order three times and the guy taking my order repeated it back to me Wrong three times well actually two times and then the third time he repeated it back it was right but after I got my order I made sure I checked it before I drove off. Then on another occasion same Dunkin' Donuts I had to repeat myself multiple times because the girl taking my order was too concerned with the conversation that she was having with her coworker then listening to what I was trying to say. read more

Ordered two coffees. One iced and one Hot. The hot one had no mixer/plug to go in it causing my much older mother to burn her hand getting it from the worker. You'd think they would put it in there especially during this covid period. Both coffees we're supposed to have sugar in them and both of them had barely any. I usually get much better service from the other Dunkin' donuts in the surrounding area. read more

This is the worst Dunkin/Baskin Robbins I have ever been to. Their customer service is pretty much nonexistent, at least in the morning and afternoon. Every time I would order a chocolate malt the employees would look at me like I was crazy. This wasn't just one employee... it was two or three. Don't advertise products that your staff clearly doesn't know how to make. I have received watery soup that is light brown even though I ordered a chocolate malt made with DARK CHOCOLATE ice cream! Ridiculous. On more than one occasion I have been overcharged as well. The times I have ordered breakfast items have not been much better. I always end up waiting longer here than at any other location. You are better off going to any other Dunkin. read more

Coffee is watered down! Does not taste like a true Dunkin Donuts coffee... they probably use the grounds a few times before changing out. Lost a daily Dunkin' Donuts coffee drinker...slow service too!!! read more

I made a credit card purchase here and 1 hour later my credit card was being used there for an unauthorized purchase!!! Had to cancel my credit card while on an out of town trip read more

this dunkin fucking sucks. i ordered six pink donuts and got an order pf jelly filled and chocolate donuts. beyond mad. just wasted $10 on this. never coming back. you guys suck. i've wanted these donuts all weekend and they fucked up my order and now i'm crying read more

I stopped here for coffee and donuts for my family and the service was fabulous! Such nice people at this location! So friendly!

In all sincerity, this location doesn't deserve the one star. If you need a quick stop in the afternoon, it's a wrap! Keep Moving! The afternoon/evening staff is horrible! And that's 2 steps below the morning crew. The FIRST rule of customer service is to acknowledge your guest even though you can not service him or her right away. Not ignore that they are standing there and say nothing for the 10 MINUTES YOU ARE STANDING THERE WAITING! By the way, this isn't a first experience, more like the forth or fifth! Why go back, you say? Keeping hope alive! Nope! No hope. Can't, Won't do it anymore. I like coffee but it's not that serious. Go Elsewhere I Say. read more

I got FOOD POISONING at this Dunkin Donuts from RANCID MILK in the Latte I purchased. The OWNER will not reimburse me for the expenses of getting sick with food poisoning or has not offered to repay me for the RANCID Latte. BEWARE to purchase anything here as there is no control or sanitation of food here. The OWNER hides like a coward, The Latte I purchased cost me $300.00 in medical expenses and time off from work. Not to mention the pain and ill feeling from food poisoning. You are not servicing the public for their concern of health, but rather for your own GREED. read more

I love Dunkin Donuts coffee, but the service is terrible! I stopped at this location on my way to work this morning and was extremely disappointed. I ordered a sesame bagel untoasted with two sides of cream cheese with a large black coffee. It cost $6.57. What did I get? A toasted bagel with 1 side of cream cheese. Can anyone tell me how one screws up a bagel order for goodness sake? I'll never stop here again. read more

Counter staff is great. Products are typical but many times favorites are sold out early. Management is rude and surly.

This used to be a training location so the service and the menu items were executed just about perfectly. Looks like new staff has taken over. Went 2 days in a row and both days they were out of some items and while I was standing in the location 4 or 5 bags of orders were either wrong or were handed to the wrong customer, half the time they went to the drive thru. This was a 5 star location. Not anymore. read more

This location has the slowest and rudest staff I have ever experienced. Not willing to spend my money there