Even though one time, they messed up my breakfast sandwich in the Drive thru, I won't fault them too much. And another time, when the power was out, and I had to settle for a bagel and no coffee... it's okay. It's a freaking Dunkin Donuts. And the service was OK. Nothing to write home about, but I didn't feel like I was dealing with the morons at the McDonald's next door. (Ooh did I say that out loud.) So they make a decent breakfast sandwich (though I don't recommend the flatbread--go for a croissant or bagel instead). And I really like the hashbrowns--they taste like mini potato pancakes. Yum. The coffee is always hot and tastes great. So Dunkin gets an A-OK in my book. read more

While the workers were kind, I do not recommend this location for drinks. I ordered a green tea and threw it out as soon as I got home. It tasted like the concentrate had been sitting and molding for a week and they just added water and ice. Before anyone comes at me, I left my green tea out at home for a week in the fridge and that's how I know the taste. I really wish Dunkin corporate would properly train the owners when opening new stores. read more

We had coffee and breakfast this morning at Dunkin' Donuts at this location. The coffee was very good. We had caramel macchiato with coconut milk, an iced coffee with almond milk, a black coffee with cream and a caramel macchiato with regular milk. For breakfast we had the avocado toast, avocado toast with roasted red pepper, and the vegetarian egg bites. The food was also well prepared and delicious. The service was also good, not a long wait, despite the ongoing stream of customers. We also used the Dunkin app and received a free food item, which was appreciated. Our concern, and the reason for the low score was the lack of clean tables and we observed 3 flys that were present in the store. As this is in the middle of winter, the flies must be coming off of something dead in the store. They were flying around, landing on various objects and on food items. Needless to say, this was not appetizing. read more

The one by Starbucks and kabobs is the best, the ones in st Charles by east always mess up my matcha

Worst DD location as far as service. They'll mess your order up, and then hand you your drink without saying sorry, but will give you a look like you just inconvenienced them. Yep, that happened this morning. They messed up the person's order in front of me as well as I saw her hand, the drink back through the drive-thru window. read more

It seems like my coffee is made incorrectly at least 75% of the time. I have gotten it remade a few times but most of the time I'm picking up something on the way to work or something where I don't have the time to taste and review the coffee before I leave the shop. My issue is that I think they ignore the requests on mobile order. You are able to choose how many of each swirl or cream you want but something is always stronger than it should be. I asked for 2 skim milk and one peppermint mocha swirl today and it's absolutely saturated in peppermint mocha. There is even some settled at the bottom which is a dead giveaway they put more than I asked for. This Dunkin' is literally a block from my place and so convenient that I don't want to have to change my routine. I'd rather my drink just be made correctly in the first place. Everyone there is super friendly, so get the orders right and obviously this review could be 5 stars. read more

READ WITH CAUTION IF YOU HAVE A WEAK STOMACH: Excited to start the day off with a hot coffee and sandwich only to be disappointed. Thank God I look at my food before biting into it because I was horrified to notice a moldy sandwich! Went back to explain the situation and instead was offered a "new sandwich". Except this time, this new sandwich was picked apart. Im assuming all of these sandwiches had mold on them and they were trying to hide that fact. To MAKE MATTERS WORSE the person that handed the second sandwich at the drive thru accidentally spat out yellow phlegm (possibly tobacco spit??) from his mouth as he tried to apologize profusely. Lost my appetite COMPLETELY and wont be coming back to this location. read more

Dunkin' - 2nd Sausage Egg and Cheese (picked apart??) - Coffee & Tea Near Me - Saint Charles, Illinois

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I cannot understand why people go to Dunkin Donuts. Perhaps b/c it's a drive thru (their only perk). Overpriced DRY donuts every time. Their coffee tastes burnt too. Gross. I'd rather go anywhere but DD. read more

Got my order wrong, drive thru person seemed like he had a hard time understanding. Hash browns were burnt, workers did not greet or say anything read more

love this dunkin so much !!! i go here every day and the coffee always hits the spot. keep being awesome dunkin STC. workers always super good as well. read more

They just lost a huge order because we pulled up two minutes before 9 their lights were still on, and they closed early. Not only can we go in then we weren't allowed to go around to the drive-thru. If I'm the owner of this establishment and I have these young kids running my store I would fire them because you just lost about $30. read more

We come here about once a month because it's closest one. We've only used the drive thru and we've come to find that the food is good but the service is bad. We can't recall ever hearing a "good morning", "have a good day" or "thank you". This is expected behavior in the service industry. read more

Not so friendly drive thru and can't even handle 2 cars at a time. Lady did not even say what my price was or ask if I wanted anything else. Orders my coffee and she replied pull ahead. Lol read more

I love DD coffee. I don't eat anything from here, but I put down several XL raspberry coffees weekly. This location is the closest to my house, but I rarely come here just because it's not on my route to work. The drive thru situation is pretty bad especially on the weekends, being located right off Rt. 64 things get pretty crazy in the lot. The people are generally friendly and quick once the line gets moving but the set up of the lot leaves much to be desired. Also, the curb where you exit to head east onto 64 is jacked up so be careful pulling out!! Not going to lie, I hit it once. read more

Better than Batavia location. Donuts are always fresh. They move a lot of coffee, but the iced coffee tastes better than the hot coffee.

This location doesn't offer a free hot/ice coffee to Veterans on Veterans Day. Small cost of appreciation would be nice.

They literally get every order we make wrong. They don't stir the iced coffee and the bottom of the cup is all sugar when I get it. Glad the new location opened. read more

Wow - this DD once had the most friendly staff and the best tasting coffee around. About 4-5 months ago, I think new owners purchased the franchise and replaced the old staff - BIG MISTAKE. I no longer frequent this place, but the new staff was extremely rude, got my order wrong at least one a week, never said "good morning" or "thank you", and most importantly, THE COFFEE WAS HORRIBLE. It tastes like they are using water straight from the Fox River. Good thing there's many more DD's to choose from. read more

American DOES NOT run on this Dunkin! Warmer than usual Sunday afternoon in the fall prompted the family for an ice cream treat. My wife loves the chocolate ice cream at this place. We popped in the drive through and ordered. My wife, ordered a double scoop and they said they could only do a single scoop. We both thought this was weird, but moved on with the rest of the order. Once she got her ice cream and took a bite- it was disgusting. In usual form, she asked me to validate that- I did (I always do and then wonder why I do....one opinion of something tasting like crap should do). It was obvious these idiots in there scrapped a 5 gallon drum off the edges so much to generate a healthy "one scoop". I can only think of all the elbow friction and forearm hair that rubbed the edges of this drum during its life span. I couldn't believe these knuckle heads thought it a good idea to serve this to a customer. My wife went in there and asked them to open a pre-packaged chocolate and get it right- which they did. You know, this place has always had more misses than wins in my book- something is always off; no gummy bears, no waffle cones, don't have this flavor or that flavor.....its just been things like that over the years which my kids just dealt with. There is an Oberwise across the street and I predict this place is suffering and cutting corners. If we survive the Mayan end of world prediction, these guys wont last too much past that. read more

I go here all the time! I love this dunkin the people usually remember me and say hi or give me compliments on my hair! And the iced coffee is so good ! read more

Having moved here from Chicago, D&D has been an important part of our daily life and we were extremely happy that to see a D&D within a block of our new house. It has been 7 years and literally countless times at the 1711 W Mainn location! The staff has always been exceptionally polite and friendly whether we go in or use the drive-through. Our order has always been correct. What I truly love about this location is the staff! I mean, the coffee is what definitely keeps me alive but the staff takes care of us! Besides the fact tat they very quickly came to recognize me and know exactly what I want, the owner made the effort to get to know my family and kids! Not many owners bother to get to know kids and what they like, so not only did this impress me but it is wonderful that my kids feel special dropping in too! They know all the varieties my youngest likes to have.... and the owner made a point of making sure he had the coolata flavor my eldest craves even though it's not popular. It's this incredible customer service by the owner and staff that make this D&D lication the absolute best! read more

I totally agree with Joseph. My family has been going to this DD for over 25 years and new management in the last year just doesn't seem to care. On most weekends, there is one or two people working the counter, lines go out the door. Drive thru usually ends up fairing better. In fact, my husband & I have actually driven thru the driveway, gotten our order and came into the restaurant to eat, and in that time maybe one person has their order finished at the counter. We have had to request the music be turned down, the air conditioning to be turned up (there was none today) and orders to be remade. At last they need to bring back the old manager, Sunny & his wife! They could run both areas by themselves!! read more

I love the donuts, but the location is not very desirable. As another reviewer indicated, it is right on Route 64 before Randall Rd and although it is the closest DD to my house, it can be a pain getting out of the lot. The drive thru can be a pain as well and this place is always packed on weekend mornings. I am especially upset because they discontinued making/selling the vanilla creme filled donuts which were my favorite. Also, the last time I came here, they gave me the wrong donuts. I wanted the chocolate covered and they gave me the chocolate covered 'cake' donuts which are definately much different. I won't go here much anymore because they don't have my fave donuts any longer, but I may come on occasion to get some donuts for my husband. read more