What's up with all Dunkin' donut franchise and their poor customer service? It's such a shame that Dunkin' doesn't try to train their employee on customer service. This Dunkin', similar to other ones has horrible customer service. The one guy who works here is always angry. This time I went, he was fighting with another worker! I love Dunkin but I am going to stop supporting this franchise who does not value customer service. read more

Went to Dunkin to pick up my walk-in coffee. When I got in Dunkin, it wasn't there. The manager said that he had just given it out at drive-thru. I said "How can you give it out when it was supposed to be a walk-in pickup?" He kept insisting and arguing with me that I already picked it up at drive-thru, when it was clearly there mistake and he would not give me my drink. After a while, he talked to his other employees and they figured out that they gave it to the wrong person eventually. Terrible customer service. I would give it 0 stars but I have to give it 1 star. read more

Horrible Dunkin. Waited 20 minutes at the drive through with only 3 cars ahead of me. I ordered online and when I got the the window they forgot my whip cream(which always happens anywhere and I don't mind). She was kind when I asked but gave me such a small amount of whipped cream it was a waste of time. When she handed my drink it was spilling at the lid and it got on my hand and spilled into my cup holder. Very messy. I drove off just happy for that to be over but was disappointed all over again when I took a sip of my gingerbread iced coffee. It was disgusting. They definitely didn't put any flavor swirls in it, or maybe just less then a pump. I went home and tried to fix the drink but it was so bad I had to dump it out. If you're looking for a good Dunkin' in the area I recommend the one in horsham, great service and drinks. Avoid this place at all costs, such a waste of money. read more

Dunkin' - Iced gingerbread latte. Tasted gross - Coffee & Tea Near Me - North Wales, Pennsylvania

I don't usually go this Dunkin because it is not my favorite, but it was raining and I didn't feel like driving further. Needless to say I won't ever make that mistake again! I ordered 3 sides of the snackin bacon, which is so good, if prepared correctly. My normal Dunkin in ambler nails it Monday thru Friday but below is a picture of the bacon I got today. Totally gross! read more

Dunkin' - The worst bacon I have ever gotten! - Coffee & Tea Near Me - North Wales, Pennsylvania

Check your orders on drive thru! This place shorted me on munchkins. C'mon, really? They also only seem to sell 2 or 3 varieties of munchkins at a time on Dunkin menu. Also don't go here on game days as their ice coffee tastes diluted. I'd rather pay the full price and get good coffee than throwing away bad $1 coffee after a sip. read more

I probably get coffee at Dunkin every day and many times twice a day. I love Dunkin' ice coffee and it's very much a part of my daily routine. That being said, wherever I go, I'm hitting a Dunkin and I would say on average... almost all Dunkin's in my area, I can expect my order to be correct 49 out of 50 times... and not only correct... but consistent ingredient ratios such as ice or flavoring. This store is by far the least consistent for order accuracy. I order my coffee the same way every day and at this location my coffee isn't right 2 out of 5 times. Even when it's "right"... there is usually something else wrong... like not enough ice or flavoring or it tastes funny. Most of the Dunkin's in this area are owned by the same people, except this one... and it really shows. The people that work there are for the most part really nice (hence the two star instead of the one star review) but when it comes to delivering quality... they either lack training, discipline or simply just don't care. This is the closest Dunkin to me and it disappoints me that it is also the worst Dunkin in the area. I would love to see some manager or owner really turn that place around and start delivering the excellence that we as Dunkin regulars pay for and have come to expect. read more

Went through the drive through at 9:15pm to grab some Munchkins. I didn't see the quantities they sold them in but saw a sign that mentioned 10 for a dollar (or something along those lines). I was also going to get a coffee as well. The man at the drive through window screamed "you want 10 munchkins?!" and I said back "yeah is that okay? I know it's a bit late". I even asked about other donuts if the munchkins were an issue for them to serve. He continued to scream at me so I kindly said never mind and drove away. This was a horrible experience and I have not returned since. Terrible customer service!!! Will never go back. read more

Since this location is less than 5 minutes from me, I used to frequent this location very often. Will NOT go again! The last 4 times I have not received a correct order or they don't have what I want. From the other reviews, I'm not the only person fed up with this! read more

Not for nothing but I think the Indian run places move along more smoothly;

The most poorly run, stocked, and staffed Dunkin' Donuts I've ever seen. I honestly can't remember the last time that I went when they actually had product on the shelves, and that includes staple items. The owner of this franchise should be ashamed. read more

This may be the worst Dunkin Donuts. They never get an order right & the coffee is horrible! Once I ordered two sandwiches. They weren't what I ordered so I went back inside to correct it. They took the sandwiches from me & then handed the same ones back to me! I told them again that's not what I ordered. So they decided to hand me another bag. I checked them before I left & they were wrong AGAIN! I've ordered coffee & they'll give me the wrong size or flavor. It's really bad read more

I went there this morning, my bagel is stale & I asked for extra cream cheese (I had enough on it to cover one side...). My coffee doesn't have sugar or caramel (which I asked for). Over all they suck. read more

Worse Dunkin Donuts!! No matter how many times you confirm your order they STILL get it wrong! I ordered donuts and since I went they the drive thru I didn't look inside the box before I pulled away because there was a car behind me. I made the mistake of not checking and when I got home saw that they gave me 3 wrong donuts! Vanilla powered cream donut is what was ordered and instead I got chocolate sprinkled donuts with cream inside! This wasn't the first time my order was incorrect, but it is the last time I'll go there. For the amount of money you spend on their donuts you should at least get what you order. read more

The hardest hash browns that I was ever served! Sadly, I opened my bag when I was too far away to take my food back! Definitely a "one and done" for me! Ugh!!! read more

Forgot a majority of my order when I politely went back inside to speak with them i was met by a worker who proceeded to put together all my forgotten items and drop it on the counter as I put my hand out to get it from him. Overall subpar experience. read more

Horrible service! My bagel was not toasted nor was the cheese melted on my sandwich and the only type of bread option they had was a bagel. When I asked to have the sandwich toasted the worker responded we don't do that unless you ask in advance... read more

Awesome customer service. No doubt about it. Love to go again and again. Employees work there so friendly. Most of the time I don't find fast food with nice employees. read more

If I could rate zero stars I would. I went to this Dunkin' this morning, 6/15/20 and bought a bagel. When I asked for a receipt the associate said my debit card did not go through and I gave it to him again. When I looked at my purchases later that day I saw that I was double charged, When I called this Dunkin to let them know that I was double charged, naturally, no one answered the phone. They're thieves and extremely dishonest. I will be contacting the better business bureau next. I hope the money that they stole from goes to good use. Terrible Dunkin' read more

This has to be one of the worst DD's, coffee tastes different than other DD's, you can only reach this store if you're traveling North on 309, lousy location. Seems like all of the employees are unhappy and have attitudes, even the manager. Do yourself a favor, spend your money elsewhere! read more

I ordered a large coffee cream only. It came with cream and sugar so I took it back to counter. Guy at the counter went back where I could not see came back in 30 seconds and said sorry and handed coffee to me. It also had sugar in it. Guess he thought he could save a coffee but HE INSTEAD LOST A CUSTOMER. Good going Dude. read more

Most disgusting coffee I have ever gotten from a Dunkin'. At the drive through I ordered my usual medium caramel iced coffee with whole milk and less ice. Instead I received an almost black coffee with no flavor other than burnt beans. Not even cream and sugar at home we're able to remedy it. Unfortunately I was on my way to work or I would have brought it back. Never stopping here again! read more

held off leaving a terrible review for a little bit. I gave them the benefit of the doubt but it is just so bad. never been to a worse dunkin donuts. 2nd time this week my order was wrong. terrible scripting at the drive through. just all around a terrible experience. read more

This Dunkin is awful!! I work nearby, so this is the closest one. I've gone to this Dunkin a handful of times hoping that they'll get better, but nope! They get the coffee wrong every time and the food wrong almost every time (not exaggerating). I look forward to my coffee all morning long and just get disappointed. I won't be returning to this location anymore and I suggest for everyone else to not take the risk. read more

This is one of the worst Dunkin' Donuts I have seen. Went to the drive thru and the person said "hold on". So I was like okay. I waited 10 minutes and finally ordered my two iced coffee. Drove to the window where the guy I talked to was clearing too busy helping the walk-in customers. Another 10 minutes later he finally came back to the window and asked "what do you need?" Like wtf... even worse, the coffee was pretty much coffee flavored milk. Worst drive thru experience ever. read more

Awful experience! I bought a donuts here and when I got home I realized they were all stale. This Will be the last time I ever make an order at this location. This was supposed to be a surprise dessert for my children. Shame on them! read more

Fast service and great location. Employees are trained well and they keep the cars moving thru the drive thru.

Went there the other day to try the cold brew and when I pulled up to the drive through the lady said. Hold on..then she said what do you want......hahahaha i can't make this stuff up this dd sucks! It just blows my mind that 99% of the employees here can mess up everything. read more

Worst dunkin donuts ever! Ordered a meal and the server repeated everything that comes with the meal questioning if that's what I wanted. I thought the point of the meals was to make ordering easier?! Once getting the food, the English muffin wasn't toasted, and neither was my friends bagel even though we asked for them both to be toasted. The hash browns were obviously microwaved - not crispy at all- hideously old tasting. The coffee coolatta was not well made- insanely sweet (I've had them before, this was extreme) The one thing they did well was the black coffee. Thanks for not a great morning. read more

There coffee freaking sucks. I am not a satisfied customers. Never will I be ever going back. Smh disappointed

Best coffee, best staff, best service and best food .Also very clean place I have ever went dunkin around. Surely recommend this place.

I love my Dunkin' Donuts iced coffees. But this DD is way too slow for the drive-through. There will be only a few cars in front of you and you'll wait over 10 minutes. The location is also bad because you can only turn right out of the parking lot and not left, which is a pain in the butt to turn around in heavy traffic. The coffee is the same as all other DD's, but the service it just to slow to continue to go to this one. read more

I ordered a regular iced coffee with extra cream and extra sugar. I got a cup of overly sweet milk with a splash of coffee. The workers are idiots. Do not waste your money. read more

This has got to be the friendliest staff of any Dunkin anywhere. Always so damn polite, I love it.

I've been to better dunkins. The service for their drive through is pretty slow and I've gotten the wrong order multiple times. Even during the ordering process there have been mistakes, repeating an order that isn't even close to what I asked, plus it's just really slow. Quality of the food (when you get it FINALLY) is the same as any Dunkin. At least there's that. read more

I was at this Dunkin Donuts location on November 14th at around 4 pm. I stopped for a chai tea and a donut. I drove up to the drive thru to order and no one said anything to me, but a girl's speaker must have been "on" because I could hear everything she was saying. She was speaking to another co-worker about how much she hated her job and how she was just "over this day." I just waited patiently to order and finally (after a good couple of minutes) she spoke to me. I wanted a chocolate kreme filled donut. I had to explain what it was to her (filled with chocolate kreme - duh - and has powdered sugar on the outside). They didn't have it so I got something else and completed my order. I drove to the window where a young man completed my transaction, but told me the chai tea would be a minute. While I was waiting I saw the girl who took my order standing there waiting for my beverage and giving me dirty looks. She handed me the cup and I said "thanks" but she never spoke a word to me while I was at the window. Not thanks, not have a good day, nothing. She must've felt like I was inconveniencing her! I wouldn't go back to this location based on the staff and awful customer service I experienced that day. First and last time there! Steer clear of this place unless you like being served by miserable bitches! read more