I'm usually a ride or die for dunkin! I seek a dunkin when i'm in the mood for coffee and I've always had a great experience with both then employees and the food I ordered. However, the experience I had at this location makes me not want to ever go back :(
Everything seemed fine as we entered the store. However I noticed one of the workers sitting outside the store right next to the entrance on a phone call. (looked like a shift lead or manager based off of her clothing). As my husband and I walked into the store, I could hear she was speaking very angrily in the phone. Once inside another employee took the order for the group in front of us. As it was our turn the worker that was outside had waddled back inside and took our order. Everything seemed normal until I asked for a drink with no ice. She rudely repeated back "NO ICE??" with a disgusted look on her face. I confirmed with her and she reluctantly put my order in while muttering under her breath "we can't do that i'm just gonna do light ice". At the time my husband also asked for light ice forgetting that he got a frozen coffee. Before he even finished his sentence she rudely replied "You got a frozen coffee". Which is fine it's just the way she said it was so disrespectful. We then paid and waited for our food.
As we waited we hear the woman talk to her coworkers about how I didn't want any ice. She kept repeating it over and over like I was an asking for some crazy request. A few moments later this same women called out a frozen coffee at the counter. She made direct eye contact with us as she did. My husband approached the counter, realized it wasn't his and stepped back away. As he did the same woman yelled at him "yeah it's not yours" while giving him the dirtiest look.
A few more customers had come in after us and already gotten all of their items while we were still waiting at the counter for a donut that my husband had ordered. They had cleared the all the other orders but ours and we were the only customers still in the building. She looked at us with the same dirty look she had been giving us and literally screamed "WHAT ARE YOU WAITING FOR?!" My husband nicely replied "my chocolate donut I ordered" and she continued to scream back "WELL WHAT KIND OF CHOCOLATE DONUT" and continued to be rude to him.
And listen.... Both my husband and I worked numerous years in the fast food industry. So both of us understand how long even just a four hour shift can be sometimes. We both always treat service workers with the utmost respect and kindness. However, this behavior from this employee was the worst i'd ever been treated... It doesn't matter what's going on in your personal life...you should treat customers with respect especially if they're being nothing but courteous to you. Maybe it was a bad day for her and maybe the "dirty looks" are just her resting face. Regardless this individual should be reprimanded and should not work in the service industry if they are unable to treat their customers like human beings. We both left the Dunkin feeling like we had just done something wrong because we had been screamed at. We just moved about 5 minutes away from this location and we already decided after one visit that we we'll never be returning.
To describe this rude, incompetent woman, she is about 5'7, extremely obese white woman. She has a patchy blonde a bob with a terrible dye job that's cut at an awkward length and looked really dirty and greasy. She also kinda had a face that makes her look like a pale mole rat. (I'm not trying to be rude just trying to describe her as best as possible for future customers to avoid her). read more