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Dunkin'

2.3 (4 reviews)
InexpensiveCoffee & Tea, Donuts
Open • 5:00 am - 7:00 pm

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Dunkin' - Completely WRONG coffee order, and showing what we DID order for munchkins.

Dunkin'

2.3(34 reviews)
3.1 mi
•$

Easily a 5 star. Service was very quick (5 am btw) and food was nice and hot. The lady at the drive…read morethrough was super sweet and efficient. 100% will be coming back

Really frustrating experience at this Dunkin' on 5/21/26 around 10:30 AM…read more My husband went through the drive-thru and made an order. Our order was a breakfast sandwich, hashbrowns, 4 wake up wraps, a coffee, and he tried to get a few donuts but was told they didn't have the ones we wanted, so he ordered munchkins instead. At the window, he was only given 1 wake up wrap instead of 4 and had to go back through the line to get the rest, with no apology. Once home, we realized more of the order was wrong. The coffee was made with 3 french vanilla shots, 6 liquid sugar, and 4 cream instead of what was ordered, and it was so overloaded with sugar and additives that it looked curdled and was completely undrinkable. The munchkins were also completely incorrect. We ordered glazed, chocolate, and jelly, but received random flavors including fruit punch and other varieties no one in our house will eat, with no communication or approval for substitutions. I called the store right away and initially got no answer. When someone did pick up, the employee identified herself as Nellie, though our receipt lists the name Yaneli. She apologized but did not take accountability and said nothing could be done because no manager was there. I could clearly hear a male employee in the background telling her to tell me to go down to the location to fix the issue, even though this is a drive-through only store with no customer access. Not once did they offer to take my name or number to fix the issue. When I called back at 8 AM today, as instructed, and asked for the manager Megan, the person who answered was extremely rude, refused to take my name or number to follow up, said they didn't know where Megan was, and then hung up on me. At this point, we paid for items we did not receive as ordered, the issue was never corrected, and the situation was handled with a lack of honesty and accountability. Between the incorrect order, being misled on the phone, and no effort to resolve it, this was an unacceptable experience.

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Dunkin' - Close up of the surface of the coffee. Looks disgusting.

Close up of the surface of the coffee. Looks disgusting.

Dunkin' - Wrong coffee order, completely undrinkable.

Wrong coffee order, completely undrinkable.

Dunkin' - I tried to take a sip Anyway (we paid and try not to waste) and noticed it was separated, junk floating on the surface of the coffee

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I tried to take a sip Anyway (we paid and try not to waste) and noticed it was separated, junk floating on the surface of the coffee

Dunkin' - coffee - Updated October 2026

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