Great service, food, & views. All offered in the heart of downtown New London close to the station…read more will be revisiting!

We stopped by Muddy Waters Cafe this afternoon. As soon as we stepped inside we were immediately…read moreimpressed by the space. In the far length of the cafe we could see The Long Island Sound and the trains passing by. What a view! They have a wide assortment of drinks, such as coffee, tea and smoothies. They have desserts and lunch options. I got their avocado toast and their made in house apple cider. It's a little strange the way the service works here. After ordering and paying for your order at the counter, you'll be given an order number, you may sit anywhere you like. However, on the loudspeaker they will announce your drink is ready, you may go get it, but the waitress will bring you your food. The avocado toast was a generous slice of sourdough bread, with smashed avocado and a fried egg on top. There was a ton of salt, it actually ruined the whole toast. The apple cider was very flavorful, fresh and lightly sweet. I got it iced. It came in a very generous sized cup. The patio is so beautiful. It is heated, airy and offers such a peaceful view. I didn't take pictures because there were a lot of people. Please reference the other photos on Yelp.

There's plenty of parking since it's inside a gas station. The staff wasn't friendly or mean. They…read morewere pretty indifferent. I'll try the drive thru next time, but I personally like going inside to take my time on the selections and see what they have available for donut flavors. Pricing is decent for the food and drinks. The Cadbury coffee was delicious with the chocolate croissant. I had ordered the fat boy, boston cream, and raspberry cheesecake doughnut. Raspberry cheesecake doughnut just had a cheesecake frosting but raspberry jelly inside. The frozen chai was delicious as well. Fat boy is definitely a filing a yummy sandwich. There's a seating table inside that is in front of the checkout counter for the gas station portion. It seats about 6 people if people want to eat in. I'll definitely ve stopping by again for the food and drinks but don't expect mich from the staff.

It was great for a while but then the management let it go to crap. Pre making esspresso, using the…read moresame nasty esspresso cup from days prior. Lately I order a latte and it tastes like water which makes me think they are using the same grounds over and over. Need to fire everyone and start over!

Amazing!! We go back every couple weeks now. Best bagels in southern CT! Rosemary EVOO is still the…read morefave but French toast is climbing the charts too.

The people are super friendly, the place is kinda set up strange. the roast beef sandwich my friend…read morehad was okay but the chicken parm grinder was good. I'd go back if I'm in the area again

I've been here three times and they got my order wrong every time. One time was served the top half…read moreof a plain bagel with the bottom half of an everything bagel. Service also takes forever. It's like every employee at the store eats a handful of gummies breakfast lunch and dinner. This location's payroll is single-handedly keeping Higher Collective profitable.

I am writing to formally raise a concern about the Dunkin' location at 380 Coleman St in New London…read moreCT, which--based on repeated visits--has become the single worst-performing Dunkin' I have personally experienced. I am a retail store manager with over a decade of leadership experience. I understand labor constraints, training challenges, and operational pressure. This is not a labor-shortage issue, nor is it a one-off bad interaction. What I am describing is a clear breakdown in leadership standards and accountability that is actively driving customers away. During a recent visit, the closing lead on duty was openly irate with multiple customers while training a new employee. She was visibly overwhelmed, verbally sharp, and repeatedly motioned at customers to "hurry up" while taking orders. At one point, she made unsolicited and inappropriate remarks toward me regarding food I had purchased elsewhere, followed by a sarcastic comment that crossed into outright hostility. This behavior was not subtle, and it was not isolated. On a subsequent visit, simply hearing the same employee's voice at the drive-thru was enough for me to leave without ordering. This location is two minutes from my home and directly on my commute. Despite that convenience, I will not return. I now go out of my way to purchase coffee elsewhere--even from a competitor whose product I like less--because the experience at this Dunkin' is actively unpleasant. That is not a decision customers make lightly, and it is not one they reverse easily. The root issue here is not staffing volume; it is staffing quality and leadership tolerance. Customers can immediately tell when a store manager does not enforce standards or address poor behavior. When that happens, trust erodes, traffic declines, and the brand pays the price--quietly at first, then all at once. This location needs intervention: leadership accountability, retraining, or replacement--whatever is necessary to restore basic professionalism and customer respect. Left unaddressed, this will continue to cost you repeat business from customers who would otherwise be loyal. I am sharing this because it is fixable. But it requires caring--and acting--at the management level. Respectfully, Nick

Came on a cold Friday morning. We ordered a plain donut. An iced tea…read more And a breakfast sandwich. Maple bacon something.

Lady got mad at me for not immediately acknowledging that my drink was ready. Aside from that it…read morewas okay.

Where I come from all of the Dunkin Donuts are pretty much obsolete. I have always been a Dunkin'…read morefan. In my area, Tim Hortons reigns supreme and it breaks my heart. During my trip to Connecticut I fell in love with the pumpkin coffee, black. No cream, no sugar, just the pumpkin coffee in its pure form. This location was close to our hotel, and we stopped before continuing on the road. The drive thru was quick, despite the long line of cars. My order was correct. And delicious.

This place has the worst costumer service on route 12. The people that talk on the overcom, you…read morecan't even understand half the time. You place an order and you can't even count on getting the right order the whole order at all. The. If you have an issue, you can't even get adequate customer service on the return. The place should've never became a mobile depot. It did so much better before. Most of the people that work here also don't really care about their job and the product they produce! They don't even check the orders before they leave the window. Horrible....

Blonde lady wasn't the friendliest with customer service, she took about 15mins from the time I…read moreordered to complete my drink/food. There was only 1 lady in front of me at the time. She took my order and was kinda short with me. Took a while to make the food then I said thank you and was met with no response. Uhh ok lol. Other younger girls were nice and friendly as I was spectating waiting for my order. No drive thru here and parking can be tight.

I'm usually a ride or die for dunkin! I seek a dunkin when i'm in the mood for coffee and I've…read morealways had a great experience with both then employees and the food I ordered. However, the experience I had at this location makes me not want to ever go back :( Everything seemed fine as we entered the store. However I noticed one of the workers sitting outside the store right next to the entrance on a phone call. (looked like a shift lead or manager based off of her clothing). As my husband and I walked into the store, I could hear she was speaking very angrily in the phone. Once inside another employee took the order for the group in front of us. As it was our turn the worker that was outside had waddled back inside and took our order. Everything seemed normal until I asked for a drink with no ice. She rudely repeated back "NO ICE??" with a disgusted look on her face. I confirmed with her and she reluctantly put my order in while muttering under her breath "we can't do that i'm just gonna do light ice". At the time my husband also asked for light ice forgetting that he got a frozen coffee. Before he even finished his sentence she rudely replied "You got a frozen coffee". Which is fine it's just the way she said it was so disrespectful. We then paid and waited for our food. As we waited we hear the woman talk to her coworkers about how I didn't want any ice. She kept repeating it over and over like I was an asking for some crazy request. A few moments later this same women called out a frozen coffee at the counter. She made direct eye contact with us as she did. My husband approached the counter, realized it wasn't his and stepped back away. As he did the same woman yelled at him "yeah it's not yours" while giving him the dirtiest look. A few more customers had come in after us and already gotten all of their items while we were still waiting at the counter for a donut that my husband had ordered. They had cleared the all the other orders but ours and we were the only customers still in the building. She looked at us with the same dirty look she had been giving us and literally screamed "WHAT ARE YOU WAITING FOR?!" My husband nicely replied "my chocolate donut I ordered" and she continued to scream back "WELL WHAT KIND OF CHOCOLATE DONUT" and continued to be rude to him. And listen.... Both my husband and I worked numerous years in the fast food industry. So both of us understand how long even just a four hour shift can be sometimes. We both always treat service workers with the utmost respect and kindness. However, this behavior from this employee was the worst i'd ever been treated... It doesn't matter what's going on in your personal life...you should treat customers with respect especially if they're being nothing but courteous to you. Maybe it was a bad day for her and maybe the "dirty looks" are just her resting face. Regardless this individual should be reprimanded and should not work in the service industry if they are unable to treat their customers like human beings. We both left the Dunkin feeling like we had just done something wrong because we had been screamed at. We just moved about 5 minutes away from this location and we already decided after one visit that we we'll never be returning. To describe this rude, incompetent woman, she is about 5'7, extremely obese white woman. She has a patchy blonde a bob with a terrible dye job that's cut at an awkward length and looked really dirty and greasy. She also kinda had a face that makes her look like a pale mole rat. (I'm not trying to be rude just trying to describe her as best as possible for future customers to avoid her).

Remodeled this year, we saw the biggest change that was visible to us was the movement of the…read moredonuts from the back wall to the front and placed into a glass encasement so you can clearly see the donuts when ordering.

lady at the window is so tired apparently she has to sit down in between getting orders wrong and…read morenot speaking to you at the window to tell you the total and not give a receip. Dunkin is the worst corp they offer nothing when your change is wrong they don't take your reviews seriously bc there is no improvement at any locatio. the man cooking in the morning said my bagel was burnt and it was sliced with cream cheese. no evidence of toasting at all! save your money!

This is a standard issue Dunkin. They got our order right and was responsive. Its an easy stop for…read morecoffee and simple breakfast.

From the owner: Stop By or Order Ahead with the Dunkin' App. True to our name, we offer 50+ varieties of donuts,…read morebut you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods.