I order blueberry strawberry with sprinkles and Boston cream and I said loaded potatoes hash browns but I wanted regular hash browns. After I realized I made mistake I asked for regular hash browns because I don't eat meat. Employee gave me attitude made hash browns and try to give me the hash browns no refund. I told them I want my money back because it's price difference. She said it's only $1.50 which is a lie Loaded potatoes cost $3.99 and regular cost $1.49. So yall just rob me by only refunded me $1.50. Very disappointed I just got off working overnights I don't have time to argue or deal with the attitude your employee has you should be ashamed of yourself for hiring someone who was not customer, friendly, and a thief. Of course she didn't give me receipt but on the bag is one Eat In #7796 5:59:52am 01/08/2026 read more

this was the worst experience I've ever had in my entire life, I ordered a donut and a drink and it took them 15 minutes to get me a single damn donut. and then to top it off, my friends drink had literal random pieces of I don't even know what and when we brought it up to them to change it they found it really amusing and were laughing. DO NOT GO HERE. All of the workers are incompetent and inconsiderate assholes. All 3 of our orders had something wrong with them and the people behind the counter couldnt care less. it's rude. Really gives you a new perspective of the world. read more

yesterday, 7/18/2026 5:45pm I went into the drive-through and saw a sign of a new drink being there. I kindly ask the woman taking my order if the drink was caffeinated because I did not know. Then continue down with my order of one drink that was one I asked about. I rolled up to the window and the window was slightly cracked open. as a customer, I was sitting there, listening to this employee talk about me in an unprofessional way. "what a f-ing idiot. why tf would she ask about it if she wasn't going to get it..." blah blah blah. once she opened the window to take my money, i told her that she should be aware that her window was open while she was talking about me in such a unkind way. Never had a good experience here at this location. but this time just blew me off the edge. Management should really take an act on their employees. and me as a customer i will always be avoiding this location from now on. i'll save the staff the "trouble" of answering a simple question and save myself from poor customer service and treatment read more

Absolutely terrible anything other than a simple latte is too hard for this incompetent staff to make. They are terrible at taking orders where you have to repeat multiple times your orders. Going here is a 50/50 gamble whether you'll get your order right and tasting good. Staff here is MISERABLE and shows it with the worst attitude and audibly laughing with each other while you try and speak your order. The service here is terrible with drinks spilled all over the cup they give you and orders tasting terrible with a burnt coffee taste in every cup they give you. This Dunkin location is a complete loss and waste. Please save your money and go to a different one. read more

Have had multiple experiences in which I felt underwhelmed with my order. Errors to simple orders to just a lack of customer service. Called in to identify the errors with management to only get to leave voicemail with no call back. read more

40min, stuck waiting in the drive thru for a cold sausage croissant. That's all I ordered. Zero communication when I finally got to the window. Not a word. Never told me a total, didn't get a receipt. You can see through the drive thru window that the kitchen floor is covered in garbage and food. read more

Service is awful. No one seems to know what they're doing. You have to repeat your order multiple times. Very inefficient.

HORRIBLE!!!!!! Every time I go they screw up my order. EVERY SINGLE TIME. My simple order of 2 sesame bagels not toasted just put in the bag turned into 2 toasted bagels and we ran out of butter. i call BS that they have no butter. ZERO STARS read more

Terrible just don't come here staff act like they don't want to work and they are just not nice to deal with

I frequent this location and it has gotten REALLY bad in the last few months. Careless, untrained employees standing in a circle chatting while orders take forever and have been wrong more than right. Example: Twice I've ordered cold foam and the drink is given with zero attempt at even making it. Not it melted into the drink. Not oh sorry. Zero attempt and an odd grunt when it's pointed out. They literally just skip it and move on. I get a few employees can be inattentive and careless, but when it's most, that's management. Really rough lately. read more

I ordered a bagel toasted with butter. the bagel wasn't toasted and they gobbled the butter on it.

My experience at the store was amazing. Especially due to the great service that I had with Jaclyn. she let me get an ice cream sample at nine in the morning while I was waiting for my sandwiches. my drinks for even made wrong, but Jaclyn was prompting getting my drinks remade. her service is amazing and if you ever have anything wrong, I suggest that you ask for Jaclyn. read more

Hit or miss.. more so a miss compared to other Dunkins. Don't ever order delivery from this location did so 3 times and 3 times it was messed up. They seem to care far less about the quality / time they put into your drink when it's for delivery. read more

Kala is a very sweet perosn. We had NO money and she gave us 2 free donuts and a water each. SHE NEEDS A RAISE!

This location is the worst! Check your order every time because they will mess it up. Not to mention they are incredible slow and disorganized, I drive over to the Dunkin' on hwy 39 if I can help it. Today they messed up my order and when I asked them to fix it they still got it wrong:( read more

Poor management they are constantly running out of large cups when they run out of cups they put the coffee in a latte cup that the spills all over and not to mention always out of donuts. It's 9am how is that possible. I can see once maybe twice but not at 9am on a constant basis. read more

Dunkin' - two cups of coffee in a cup holder - Donuts Near Me - New Lenox, Illinois

It's your normal DD but the employees made the difference tonight. Great service! Brewed a fresh pot and brought it out to my car with a a smile! read more

I saw the reviews only giving this location 1-3 stars and wanted to add my 2 cents as my experience(s) has/have been very different. I frequent this location a minimum of 4 times a week (gotta get my $1.50 iced coffee between 2-6pm, what can I say!?). I do live close by and after being frustrated with the high price of Starbucks over the years, I simply decided to try this Dunkin down the street. While there's been a time or two my coffee had a little bit too much ice, overall my food orders have been correctly made and hot. (I get lots of breakfast sandwiches, donuts and hash browns). Sometimes the hash browns can be over/under cooked, but again, purchasing them knowing they're coming out of a deep fryer while I sit at the drive thru window waiting I understand they're hustling and give this place some leeway with my review. I think it's worth mentioning they have a large variety of workers and in the mornings the drive-thru is always packed full and the fact they move the people through and I've had little to no issues with my orders warranted a positive review of this location. read more

This Dunkin' is absolutely the slowest dunkin I have ever been to. I have lived in area for years and frequent all of the local Dunkin' shops also. No matter where you go, the drive thru or inside the workers here are never in a hurry to get you in and out. Always slow moving. And I can appreciate the reminder of covid affecting some stuff, but that is not the case. This dunkin has been slow like this since well before covid. I have refrained from writing reviews in the past hoping it was temporary, but it clearly is not. You cannot just run in and out at this location ever. read more

Thanks for the donuts. Not sure if they were too warm when they were frosted but what a mess. Last week I found a hair sealed under the lid of my iced tea. This was the last straw, I'll be stopping at another location from now on. read more

Dunkin' - Hair sealed under the lid of my cup. - Donuts Near Me - New Lenox, Illinois

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What a zoo this place is; I am NOT impressed. Not only did they drop my cappuccino (of course that can happen), but the girls 'working' were more interested in having a good time than providing service. It was loud, chaotic, and after a fairly lengthy wait - for me as well as the three cars behind me - no apology was even given. Very flippant and certainly NOT what one would expect from a business. read more

Great location right on Route 30 in New Lenox that is ultra-clean and easily accessible. Went thru the drive thru for my macchiato and Munchkins for my kids. Had 4 cars in front of me when I pulled in to order and was still out in less than 3 minutes - that's #SuperService! Drink was made exactly as I had requested and the donuts had no jellies (which my kids don't like). Perfect experience at this location read more

I don't know where they find their employees but they are some of the nicest people I've ever dealt with in take out. Always friendly and happy which is nice when you haven't yet had your morning coffee. I usually pay with my app and a while back I paid with a $50 bill while also scanning a coupon on my app. After I was handed my food, without thinking I drove off. The girl was sweet enough to run out the back door to flag me down to give me my change. That says alot. read more

I feel like the workers there are racist against me because I'm white. They always get my order wrong and give me dirty looks and I'm nice! Won't be back here again. They're also racist if you're white. They get my order wrong and are nasty to me for being white. I've only been nice. Won't be coming back again. read more

I love this dunkin i dont know why others say its bad the staff is nice and they always make sure everyone is satisfied with their ordersss!! read more

Ordered two bacon and egg sandwiches on everything bagels, four hash browns an orange juice and a coffee. Specified no cheese, dairy allergy. Drove home 10 minutes away and the sandwiches had cheese on them. Drove back and they were out of everything bagels. Had to get them on plain bagels, those are the only bagels safe for a person with dairy allergies. They didn't even say sorry. Minus one star for every screw up in this story leaves me with a two star review, tops. read more

I wish Dunkin offered an old fashioned sour cream cake donut (they have something they call a sour cream cake donut, but it's not right). NOT that I need to eat more donuts. I stopped in to get to breakfast sandwiches and coffee and it was all just fine, standard Dunkin fare. I'm bothering to write about it because the service was good-- they were actually fully staffed, a situation I have never experienced in a Dunkin before. read more

We went to Dunkin in New Lenox for a iced coffee, always delish. It was national donut day so I asked if it was any donut she said yes but they were running low. I said surprise me. I was surprised, both donuts we're extremely stale and awful. If your gonna give away a donut to promote your products don't give away nasty ones. read more

I tried the new beyond sausage sandwich, AWESOME! Definitely recommend for meat and non meat eaters!

Bagels are good but they are almost always out of everything bagels. Extremely inconvenient that they never put the cream cheese on the bagel for you, especially because I pick this up as a quick on-the-Road breakfast read more

My Cappuccino Blast has been terrible the last few times I've been there. When I went to call the store (got the number from Yellow Pages) it sounded like a fax machine, and I never could get ahold of anyone. I'll pass this one up from now on! read more

Drive on to the next location. Repeatedly have tried this location, order is always wrong. Order black coffee, they put sugar in it. Ordered a gift card and it was invalid when I tried to use it. Been this way for years. Don't see anything changing. Only reason they are still in business is bcuz the neighborhood kids walk there. read more

I never used to have an issue with this dunkin, but recently they have been very slow and i even had to remind them about my drink and it wasn't even made right. read more

The staff at Dunkin Doughnuts on Laraway Rd in New Lenox are awesome. My wife and I go there almost every day because we love there coffee and everyone is so friendly. My daughter loves it too, because sometimes I'll bring her home one munchkin. Not only don't they charge me for the one they usually give me three lol. read more

Had to complain to get service. Should have just walked out! There were about 10 people working, everyone was on the donut side. My daughter wanted an ice cream cone. It was like no one wanted to do it, then they didn't even ask one scoop or 2, just gave her 1! They were all quite rude! read more

I usually don't post reviews, but I wanted to put this out there about this Dunkin Donuts. They have the BEST staff!!! I have gone to several dunkin donuts and never got the same service as I get here (I go out of my way to come to this location)!!! They know me by my name and always welcome me with a smile. Overall, my experience has always been the best!!! read more