Dropped by here to exchange a drink from a different location because it was the wrong drink. The baristas weren't enthusiastic, in fact they reluctantly remade the drink for me. The drink was still full and had the sticker on it from the other location but I was in a hurry and couldn't go inside to have it remade. I'm not sure why there's such an issue when corporate recommends having a drink remade when it's wrong. read more

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I'm a very frequent Starbucks customer, I go to one almost EVERYDAY but I will NEVER go to this one again. I ordered a Dubai chocolate iced mocha with extra brown butter topping and caramel drizzle, when I get to the window I was told that they didn't have the topping so I wanted to cancel the drink. I'm told by the manager Nick(very rudely) that because I ordered it from the app that I can't get a refund on it(I've never heard that before and it doesn't make sense because I've had instances where I've purchased a bakery item that was sold out for that store and my money was refunded immediately. I should've looked at all of the negative reviews before I even placed my order. Oh well, never again!!!!! read more

The drinks made by the baristas are so random. Sometimes the drinks are on point and other times I am not sure what I ordered & drinking. Wish there were other quick coffee spots nearby but unfortunately I end up here because of the limited options. read more

To be honest I am usually not one to complain but I ordered a salted caramel cream cold brew and there was like little to no cold foam on top. I paid like 6 dollars for this drink... so of course I asked for more on top. I just think it is kind of bogus they tried to serve me that drink when I paid that much for it! read more

Not every visit is a bad visit. But the customer service could be better. By every employee not just certain people. And you can tell who the person is when you order through the drive thru. And it's sad she's retiring after Christmas. But everyone should take customer service training from her. Also, these drinks are expensive. So if I'm adding caramel drizzle to my coffee i expect it on there just like I'm Paying in addition. Every extra add on is a fee but depends on who's making it they won't put it on which isn't right. And you get to work or wherever you're going and see it's not right. And can't go back. Not good. read more

Been coming here every so often. I usually order a cold brew grande in a venti cup so I don't accidentally spill while driving. This morning I got the same order and the cup was filled about half way and the batista insisted thats how much they pour. Halfway of the venti cup is approximately 8oz, a grande should be 16 oz. Which should be filled about an inch from the top of the cup. A little bum this morning about this. read more

Starbucks - a street sign in front of a building - Coffee & Tea Near Me - Orland Park, Illinois

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I grew up in Chicago and now live in Southern California. I have family that live right near this Starbucks so when visiting I'll stop here and grab coffee for all of us. Every time I come here they are always quick and I have gone inside and through the drive thru. When living in Chicago and now dealing with LA traffic you have to grow patience. It's pretty comical to see grown adults cry and whine about having to wait for their cup of Joe. These workers are really trying and I appreciate that. The coffee is always good and the bacon egg & Gouda sandwich is amazing. It's worth the wait! read more

Service is very bad food and drink is bad the drink is okay but still bad they were very rude

Come here often. Really like the plaza it's in however they usually always have a line on drive thru so I recommend getting out because sometimes the line in shorted inside. :) read more

This is the most poorly run store I've ever been to. I just waited 20 minutes for a drink.

Like this Starbucks a lot. While you pretty much know what you'll get at a Starbucks, they do have different facilities, staffing, and cleanliness. This Starbucks...which used to be on the east side of LaGrange Road in a slim storefront with no drive-thru, took over a much larger restaurant facility on the west side of LaGrange Road with much more parking and a drive up window. Inside there is seating for dozens...some tables with telephone chargers and all with outlets to plug in your techy stuff. Staff is routinely very good and the place is very clean. You can come here and linger, have a little group meeting, meet some small business clients, and a whole bunch of other useful things. The large interior and seating opens it up for lots of stuff. Give this one a try...same good food and room to spread out. read more

I'm not going to lie, I'm not the biggest fan of Starbucks coffee. I come to this location because it's on my way to work and sometimes you just need the caffeine! Every time I've been here, the employees have been very helpful and friendly! Sometimes I ask for recommendations on drinks and they always nail it! Sure the wait can be long, but most places are understaffed right now - be patient, these are human beings with actual feelings, not robots. In the words of our great King, Harry Styles, "Treat People With Kindness". read more

This is by far the most unsanitary Starbucks I have ever been to. Coffee spills all over the counter and floor. I looked in the display case for the food.....fruit flys crawling all over the food. I sat down, not ordering food because of what I saw in the display case, and realized my book was sticky. Because the table had not been wiped down from the last customer to use it, crumbs were all over the table and it was still sticky from the last customer. I checked the other tables, but this was the case with all of them. I get being busy with the drive-thru, but this was just disgusting. read more

Everyone is very friendly here, they have a good assortment of drinks for everyone. They are busy all the time, but do keep the bathroom and everything else very clean. I think my only complaint would be I do feel some of their prices are pretty high, but it's not their fault all the Starbucks are like that. They also have a drive-thru which is very convenient. read more

Just had the most amazing Starbucks experience! Carissa was so sweet. I love going to a Starbucks with an upbeat employee who is so caring! I'll definitely come back here more often! read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Orland Park, Illinois

I don't usually review places like fast food restaurants or chain coffee shops, unless it's horrible or awesome. This particular location is AWESOME !! They make my drinks perfect every time !!! From macchiato,frappuccino to tea lattes and iced teas! Perfect consistency and sweetness every time !!! Thank you !!! There are 3 other SBUX in the 2-3 miles radius (Orland crossing,Wolf/159th,Tinley) but this one is the best in my opinion ! read more

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I've been to this Starbucks numerous times. It's a small little place; but let me tell you, this place gets really crowded inside and out. I refuse to use the drive thru because you got cars lined up around the building. The service is good and quick though. Employees are trying to work as quick as they can and I feel bad since their are 5 employees in this 100 square foot space (give or take) read more

I go to Starbucks all the time. Like we all do this specific location is the WORST of all the only reason I stoped there is I was in the neighborhood. You wait for over 30 minutes in drive thru and still get your drink wrong. I asked for the most basic hot coffee Pike with cream and agave. Simply right not simple for this store they didn't give cream or honey but only black coffee and also Cold. When I called them outside the window the girl said well you can come inside we don't just go out and give cream/honey I said but it's your fault I was in line for 30 minutes. She said no you have to come inside we don't do that. Not even a single sorry or manners. Most employees here are super slow and high on some drugs. Train your staff some manners I know losing one customer won't hurt you but thanks for ruining my day. read more

Waited for half an hour and still the barista messed up my order when I asked to fix it she wanted me to come through drive through again. Very bad service the barista was rude didn't catch her name but really bad service she doesn't know her job or know how to make coffee in the first place read more

WORST SERVICE EVER NO RESPECT FOR COSTUMER MANAGER IS A JOKE IF YOU LOOKING TO WASTE YOUR TIME AND MONEY IT IS YOUR PLACE 40 Min FOR SOMETHING YOU NEVER KNEW YOU CAN GET . Let's begin if I go out for coffee and I have 15 min to get it I would assumed that's plenty for mobile order , when I placed the order it said ready in 7 min we get there nothing I mean nothing 20 min later I got something with my name but I have no clue what it is definitely not what I place order for any way I asked them to redo it she says we don't have it it's all you get omg what is this wouldn't you ask your costumer if it's ok before you do it LIKE EVERY ITHER LOCATION DOES SERIOUSLY!!!! It took 45 min to get something and if it's not enough I wasn't alone there was 4 other people asking to fix theirs drinks or coffee . If you like me and want to enjoy your treat or coffees avoid this place terrible service and big mouth manager should be fired !!!!! Talking about costumer while still inside waiting for order not very nice terrible terrible employees!!!!! read more

Have you ever had a cup of coffee? No? Too busy sipping on a milkshake? Why don't you walk over here so I can slap that milkshake out of your hand and then buy you a nitro cold brew and you can start living your best life. read more

I have switched up the route to work just to come to this Starbucks. I made a mistake on the app and this store fixed it with no conversation, no convincing on my part, and it was done quickly and with a smile. They are beyond giving and kind. Most baristas at other locations don't pay any attention to the mobile app customers. This location smiles says hi and is extremely kind. Plus this location is a nice size for meetings and even has outdoor seating. I'd rather go out of my way to come here then any other location. read more

Yeah Yeah Yeah... I know it is a Starbucks . How different can one be from the other? The staff here appear genuinely happy to see you and chat with you. The could be all faking it but even if they are, they always make me feel welcome. this place is only about 3.5 miles away from my home and I have to pass up 2 other Starbucks to get here. It amazing what a great staff can do for a coffee shop. read more

This location is always ultra-accomodating! They will whip up any of my crazy requests, including the way-back Frankenchino, without missing a beat! The baristas are always so friendly and enthusiastic and always get it right. I love their new space that sports a larger than life logo, centered on the front, more than ample space inside, to always find a place to sit, and a drive-thru that doesn't require sideswiping six cars, running over a foofie dog and waiting an hour for the cars ahead to advance. read more

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You would hope that for a Friday morning, customer service would be kind to you. The lady who works behind the cash register at the drive through window was beyond rude to me this morning. She was rushing me to get my card to her and then ignored me when I was ready. Maybe she was having a tough morning, but there is no reason for being rude. read more

I placed an order online at 8:55am and it said my order would be ready around 9:08. I didn't except it to be ready right at 9:08, but I also didn't expect it to take a half hour either! I didn't get my order till 9:25. It was literally one drink!!! And when I asked about my order, I got attitude from the lady, continuing to tell me that my order is not the only order they have and how they are short staffed and so on. I get it, but a half hour??! And the attitude!! I don't need it so I definitely will NEVER go back!! If you order online I would suggest ordering at least 30 minutes ahead of time. read more

LOVE this Starbucks. I ordered ahead online and accidentally added a hot drink instead of cold. The sweet barista switched it for me even though she already made the drink. read more

I missed my free birthday drink by 2 days and the lady felt bad that she couldn't give me a free drink for my b day so she gave me a free matcha!! read more

This is one of the nicer Starbucks interiors I've ever seen. The seating arrangement is stellar- plenty of comfy chairs and high top seating, too. My latte was good as usual. I wish I lived closer to this specific location. read more

they made my order wrong twice i asked for oat milk they gave me almond and thought i wouldn't notice & completely did what they wanted to with my order. i asked for caramel drizzle they gave me caramel syrup. read more

Best Starbucks in town! I drive out of my way to come to this location. Staff makes every drink perfectly! Not all are as perky but worth coming when they make drink consistent the right way and they have the fastest drive thru- helps when you're always late! OOops! read more

Starbucks - Coffee & Tea Near Me - Orland Park, Illinois

Excellent service, everyone is so polite and friendly and accommodating! One of my favorite Starbucks forsure! They always know how to get my order exactly right(: read more

Workers were very rude and unfriendly, messed up our order, took a long time, very slow even tho there were 4 other workers and only filled on our cups 3/4 of the way...... read more

It's Starbucks so, for the most part, they all taste the same due to their quality standards. However, this Starbucks has probably the most efficient drive thru I've experienced. I've been driving thru this location for a little over a year and typically have fast throughput times. read more

There are a few listings for this starbucks on yelp but this is the only one with correct information. Nice and roomy starbucks , everyone was ranting about clover machine. This is was one if a handful starbucks that's has this machine. Price is a little more, I really didn't taste any difference. Staff is friendly and professional read more

Karen was doing a great job. Honestly I have never seen anyone in my life act as rude toward her coworkers as Jessica was. It was disgusting. I felt horrible for ordering because of the way she chastised her employees. Reconsider your work ethic, Jessica. read more

I was kind of bummed when I came here and they seemed to be out of everything. I tried ordering two drinks, both of which they were out of. I finally settled on a third choice which was good. However, not being able to have what I ordered just made me want it more! read more

This is one of the best Starbucks I've ever been too. They are super friendly and get your drinks out super fast and always get your order right. Even though it is a bit pricey it is worth every cent that you pay for. I love their Vanilla Bean Frap with a shot of peppermint too. They are super kind and i just love this Starbucks! read more

Great drinks horrible service by one lady love my passion tea lemonade. She was upset about life or something. I don't understand why u treat customers like that. She even threw my raspberry pound cake to me. I don't say nothing cause I don't want nothing for free but I post reviews everywhere I go. Sorry to starbucks one bad apple ruined my time there today.... read more

This Starbuck's is HORRIBLE!!! They don't care about the quality of the products they sell. Spent $25 & had to send our lattes back because they tasted like water & my brkfst sandwich because it was still frozen!! REALLY?? Should've gone to Dunkin Donuts! read more