I enjoy getting coffee at this location. Dunkin Donuts coffee is really good. This location is often times out of vanilla and vanilla bean syrup. I've experienced this on several occasions in the last couple of years since they opened. Why can't they just order more to accommodate the demand?? read more

Poor management. Unclean. Unmotivated employees. Donuts not labeled. Small selection. Management is either absent, inexperienced, or incompetent. UPDATE: we stopped by today for drinks and both of our drinks were only about 75% full. WTH?? read more

Dunkin' - Per my update... my cappuccino was only 75% full. My friend's hot chocolate was the same. - Donuts Near Me - Murphy, Texas

It's a shame that this place only gets 3 stars from me. The three stars are for the menu and the smiling faces of the cashiers. It's a filthy mess though. There are sneaker prints on the tables!! Crumbs and garbage all over the floor. Also, and this is a BIG one...how have they ran out of donuts, at 12:30? read more

Person taking the order seem put off when I asked what flavors they had. Then pull up to the drive through and the girl mailing our drinks spent more time talking than making the drink. One of the guys working walks up to where our drinks are being made, pulls his mask down and takes a sip of his drink. Another girl while making drinks and handling food is constantly wiping her bangs out of her face. Half the girls are wearing visors, no hats or hair nets, only half have masks on. Has the health inspector even been out to this location, because I can't imagine it would pass. The cashier apologies for the wait, she should have made the girl making the order apologize, he lip gabbing was causing the delays. Will be calling the health department, nothing in normal times would be considered sanitary, they sure wouldn't now. The end to my visit topped off had ordered an iced vanilla latte, with what seems like a splash of coffee. Was too sweet to drink, tossed verses asking to have it remade. WONT BE GOING BACK, I suggest others don't either. read more

Fast food prep at drive though, always delicious hash browns, and friendly service. What more could you ask for?

I was so excited about Dunkin Donuts coming to Wylie. I always believed it was a trusted brand. I've been so surprised. They always run out of selections. Tell me why they would stay open throughout the afternoon and evening if they do not have food selections to offer. I'm so confused and disappointed. We've tried 2-3 times, but never are able to buy cinnamon rolls, apple fritters, twists, and sometimes just plan glazed donuts. Lock your doors and go home. This location could be very successful but not like this. Pushes my business to Einstein's for bagels or to the smaller bakeries nearby. read more

Dunkin Donuts not only has tasty donuts, but the coffee drinks are amazing, the breakfast sandwiches are phenomenal, and I'm addicted to the blueberry tea. This location is convenient, the service is always spectacular, and everything on the menu is incredible! Patrick and Bryce are both totally customer-centric, making sure that each visit of mine is perfect!! I love this location of Dunkin Donuts!!!! read more

Very disappointed with today's experience at this location. Here it was @ 8AM, and they barely had any selection of donuts available and the donut I received was not even fresh? Coffee was okay except it was only filled to about 3/4 of the cup. No supervision, seating area wasn't clean? Can this business do anything else to drive customers away? Management needs to step up and do something or you will not have any customers.We have other choices.. Gave 2 stars since I like the coffee. read more

Was visiting the area, and came here to pick up some coffee and donuts for the family. Used on-the-go ordering and picked up in the drive thru. Saw that this location offered kolaches, so we ordered one to try as well. What we received was a cold half-eaten kolache. Gross. Had to park and go back in to return it. And then had to go back in again to show my receipt for a refund. Not impressed. read more

During this covid times , it will be more comfortable if whoever is preparing the meals and giving us the food at the drive through wear masks . read more

I was recently given a $15 gift card to DD, my daughter had a sleepover and it being Labor Day o thought why not!? We arrived around 10:30 and the donut case was empty!! I asked the cashier if those were all the donuts they had and she said "well we have chocolate in the back". My daughter and her friend made do with the selection and chose a dozen powdered donut holes and since I had this gift card I felt like I need to get something else. In all we left with the donut holes 2 glaze and 2 chocolate. They seriously shoved all four donuts in a bag!! I mean there was icing all on the side! As I was leaving I decided I wasn't coming back so I have the remaining card to someone standing in line. How is this place open? It's called Dunkin DONUTS not Dunkin Coffee! They're open until 9pm most days how are you so low on donuts!? Needless to say we won't be coming back. We would rather go to Jay's Donuts in Renner. They had a much better, fresher, selection! read more

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I'm glad there is a Dunkin' Donuts near me due to the fact I love coffee! I love there coffee because they are simple and cheap! They open at 5am and that's great because some days I have to be up that early and need some boost! I normally get a ice coffee or one of their cold brews! I sometimes like to get there glazed donuts because who doesn't like glazed! They have lots of flavor donuts and some breakfast item! I bought a large ice coffee and a glazed donut with it ringing up less then 3 bucks! What a steal to keep me and up and going in the morning! read more

I went last Thursday for breakfast. Got 2 donuts and a sweet tea. Simple enough.... The glaze donut was wet! That's the only way to describe it...Wet! Gross. The sweet tea was not sweet and tasted funny. I'm used to DD having fresh donuts but this particular location sucks! read more

Been here a few times. If you come here past 8:30am they will be out of Jelly Munchkins and other donuts too. I went this morning around 9:30 and the two glazed donuts were melted. Not sure how you can mess up a glazed donut - especially if you are Dunkin Donuts. read more

An hour before they close I stopped to her hash browns but they refused to make them for me because the ovens were getting "cleaned". I used to work there and they are always supposed to keep one oven open for customers. And my vanilla chai tea has COFFEE in it. read more

I told my son I have wonderful memories of going to Dunkin' Donuts as a child with my father on the weekends. I told him the donuts were fantastic and he would love them. However, I think the photo speaks for itself. Is there a shortage of chocolate topping? Someone clearly made this, and then someone else clearly put it in a box, and clearly they thought this looked like an acceptable product to sell. read more

Dunkin' - Chocolate icing shortage? - Donuts Near Me - Murphy, Texas

I've been here twice since it opened a week ago. Exceptional service from the cashiers as well as those cooking the food. My food came out within a minute. However, the staff making the drinks, especially coffee, most definitely need more training. They seemed lazy, unhelpful, and we're very untimely. They forgot my drink both times I came there. I spent several minutes standing there, hearing everyone else's orders come out and yet mine hadn't been released. When I went up to ask them about it, they hadn't even made it. Step up your game guys. I'll just go back to the one off of coit until this one improves. read more

So unfortunate that this brand new store is such a filthy mess. I was here at about noon so I expected it to be quite and not very busy. What I did not expect was to find such a mess inside the store. Crumbs and paper waste all over the floors, tables and seats. Hand prints on the entrance doors and glass windows. Employees standing around like they had nothing to do. Please clean up this place and make our growing town proud! read more

If you like dry donuts and burnt tasting coffee this is the place for you. If you prefer fresh melt in your mouth donuts and good coffee drive down the street to O Donuts and Starbucks is next door! read more

If I can give this place zero stars I would. I had a order of a dozen bagels this morning and a dozen glazed donuts and a box of joe. I asked for cream cheese twice when ordering and again at the window making sure it is in the bag. They even said they would give extra. I get to work and guess what no cream cheese. Here I am trying to take care of my employees and these people let me down. Then when I call ask for the manager instead of apologizing she hands me off to the shift leader who then apologizes and is surprised it was not in there. I even asked as they were handing me the boxes but I guess I should have checked and trusted them. Don't ever use this place they are not organized and don't check their orders. read more

Slow service waited over ten minutes for our sandwiches, three people behind us got food before we did. If I did not go up to counter and ask where our food was we would have never got it. The mangers statement I did not see your sandwich order . I told her I have my receipt. I was late to my appointment. Thanks read more

I actually really loved this Dunkin and really loved it when I found out their medium iced coffee was only $1.50 over the summer. I have been several times and the coffee has been great and the employees have been ok. But I went tonight, fifteen minutes before closing (which I thought would be fine since I was just getting an iced coffee) and the lady was really blunt (borderline rude) when I pulled up to the drive thru. I knew it was almost closing so I blew it off because I knew she was probably ready to get out of there and get home. Maybe she had a really long day. She said your total is $1.61 at the window, which is correct. I pulled up to the window and she gave me my drink, and ran my card. I was given no receipt, and then when I pulled off, I got the notification from my card that I was charged $2.70. As I continued driving, I picked up my drink and took a sip and it was watery as hell! I was on my way to work so I did not have time to go back, but if I had time I would have. It was disgusting and I really would have liked to enjoy my caffeine before coming to work. Never going to this Dunkin in the evening again. read more

I'm a coffee fan and I've been hearing a lot of advertisements from Dunken Donuts so I figured I'd try it. And wow, MUCH better coffee than I thought. In fact, it's better than Racetrack & QT in my opinion. It doesn't leave that awfully apparent bitter after taste in your mouth. Not that coffee isn't bitter but you know, that cheap coffee taste. The staff is always friendly and not too pushy about their rewards program. I will be back often! read more

I think this place got off to a rough start getting their legs under them but they have figured it out and now do a great job!! Great breakfast options for the whole family - including some healthy options for mom! And their selection of beverages is endless. Not to mention how delicious their iced tea is!!!! read more

Always out of donuts. If you are open until 9:00pm, why are you out of donuts and don't make more if it's 10:30am. Worst customer service ever. read more

This place is terrible. Went there, no bagels, no croissants, egg wrap was waaaayyyy salty, asked for no whipped cream on my drink and they put it on anyway, pulled me up to wait for 10 minutes and assorted donuts were dull and horrible looking! $18 for this fiasco!! NEVER again!!! read more

All Donuts are delivered and defrosted by the mornin. Support local donut shops like the one by Marcos Pizza and the 7Elevan down the street. They're made fresh every morning. DD sucks butt, I like my donuts fresh and quite frankly I'm not lazy enough to get my coffee an donuts thru a drive thru and that's saying a lot because if you do that well ya prob shouldn't be eating donuts as much as ya do read more

I came for a Dozen of original glazed but they were out, they sold me a small box of old donut hole for $5.49, RIPOFF. I usually get these at Krispy Creme for a dollar. They just lost a customer over $5.49. read more

Nicest Dunkin Donuts I have been to. Clean, friendly and quick. Thank you to everyone at this location for their attentiveness to the customers needs. read more

New location, its 11:40 am on a Wednesday, one other customer in store, 4 employees. This store is FILTHY! All of the tables are dirty, seats have crumbles/frosting bits as well as the floor. Asked for strongest coffee and had to explain what dark roast meant. Employees not washing hands between cashing handling and food handling without gloves. I could go on but figured this is enough for you to beware! Such a shame! read more

Great customer service today! Butter pecan coffee is amazing! Bacon egg and cheese bagel is always delish!

After I spoke with Corporate about this store's service, I believe they had a complete turn over. I don't recognize the new employees but that's good! The new staff seems a lot more competent. The best part is the new people have not got my order wrong even once. Much better! read more

Donuts are barely frosted. When you order from the drive-thru, they are thrown in the bag so what frosting is on them comes off in the bag. Sometimes they aren't fresh. Today's eclair didn't have any cream. This store has very poor management. We've given them several chances, but we won't be going back. read more

Went today to get my 5 yr old a pink donut....out. Asked for powdered donuts for two....only had one. Ordered two medium coffees....had coffee grinds in my cup. The staff was dreary and down and it was only 8:45. Why even try if you are that bad. I'm not sure what they were going through but we prayed for them before pulling away from drive thru read more

Stopped by 4 times to get French Crullers and all 4 times, none are available. Asked if they even sell them here, they said yes, but just sold out. Very poor management when you can't figure out when to start a new batch to make sure you don't send customers away. Last time coming to this location. read more