This is my go to place as it is right next to where I pick up my kids. The staff is alway pretty quick and always friendly. Donut selection can be hit or miss. Somedays they have exactly what you want and others they only have a few sad looking donuts on the shelf. The other issue I have is that I can be a little creative with my orders sometimes and about half the staff is willing to help me out and the other half is not. Nothing crazy; mango pineapple refresher with a shot of berry blast type thing. Restaurant is clean and well stocked at all times. Kind of surprised by all the one-star reviews...it's a pretty decent Dunkin, for a Dunkin. read more

Dunkin' - Donuts Near Me - Mooresville, North Carolina

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I had an appalling experience during my recent visit. The young lady who took my order accidentally missed one of the coffees. No big deal -- mistakes happen. I simply asked to have it added, and I was perfectly willing to pay for it. However, the woman making the coffee was extremely rude. She rolled her eyes repeatedly, gave me nasty looks, and kept saying, "What does she want? What does she want?" even though I was standing just a few feet away. She could have asked me directly, and I had already explained that I ordered two coffees and was missing one. Instead of fixing it and moving on, the reaction was unnecessarily hostile. The comments, the attitude, and the overall service were horrific. These coffees weren't even for me -- I was picking them up as a small gift for a few ladies at the hair salon. I buy donuts for my office twice a month from this location, but after today, I will never be back. To the girl with the lip tattoo making coffee today: please be kind and understanding. You reacted poorly when simple customer service was all that was needed. Even after all that, I still offered to pay for the $3 coffee. Truly disappointing practices. read more

I ordered a Boston Cream and it literally had no cream!! What happened to the fun little man from the commercials "Time to make the donuts ". Nothing tastes fresh and there were only 5 different donuts. read more

I really don't leave reviews, but unfortunately I had to for others. This location really needs improvement with the staff. The food is good, but wow they don't listen to what you order. I know several people who experience this issue with this location. And the attitudes you receive when you let them know something is incorrect is ridiculous. Need to replace so many people here unfortunately.....they make or break the customers experience. read more

The staff is ok, but donuts are horrible Nothing like other locations. The donuts here are so small and taste horrible. I think this franchisee needs to get better trained, ten bucks for half dozen tiny donuts is rip off. Grocery stores have better ones. Sad read more

Just got our drinks at the drive up window and Casey fell in love with our dog Murphy. Thank you, Casey! read more

Dunkin' - Murphy - Donuts Near Me - Mooresville, North Carolina

Asked for avocado toast with bacon. First time it was given Was without the bacon , asked them to fix it and this is what I got! Just lazy read more

Dunkin' - Uncooked bacon yuck ! - Donuts Near Me - Mooresville, North Carolina

Will take forever. They are always out of food, or flavorings in drinks, sometimes out of French vanilla or just mocha on a random Tuesday. Food will always taste different each time and the coffee will as well. read more

Hardly ever, ever have what you're wanting. They'll have something advertised, and the employees won't even know it or will constantly tell you they're out. And you can count on the fact the drinks will never be made the same way either. The other Dunkin's in the area have the same issues. Always disappointing read more

I went into the lobby to order today. One person in the drive-thru and no one inside other than me. Four workers, all young were out front. Not one person even looked in my direction for six minutes. Finally, I asked the young girl making coffee a few feet from me if someone was going to help me or if I needed to order from the screen. "Screen doesn't work," is all she said. I waited a couple more minutes and left. They were not busy! It doesn't take much to acknowledge a customer. "Be with you in a moment." Good product, horrible service. I will not be back. Donut Star is 1/4 mile away and the donuts are much better than those at Dunkin Donuts but the people working at Donut Star are not lazy. Maybe they need a manager with a work ethic? read more

Today I went to go get a dozen donuts like I usually do every other Saturday and while I was there, FedEx guy came to drop off a big on the counter. The girl that was helping me already had her plastic glove on to start grabbing my donuts she grabs the box takes it to the back and she apologize for the inconvenience and grab two donuts and put it in my box with the same dirty glove! I thought she was gonna change her glove and she didn't so I asked her politely if she can please takeoff her glove and put a new one on because she just touched my donuts with that dirty glove that she was touching the box with she said OK sure she remove the glove put a new glove on and continue to get my donuts I thought she was going to remove the two contaminated donuts that she had already touched to begin with but she didn't. I don't think I needed to tell her that I figured she would know to do that ....so I just grab my donuts left took those two out and threw them in the trash, very disappointed in today's Customer Service makes me wonder how many times they do that with other peoples orders through drive-thru etc.very gross food Safety 101 always change your glove wash your hands . read more

No bad review from me. I hit them up twice last week mid morning ordering a breakfast sandwich and Iced Coffee. A few disclaimers - it was mid-late morning and I ordered via the mobile app both times. Both times the store was not busy at all and my order was ready as I went in for the pick up. Friendly service overall and my Iced Coffee was spot on in terms of coffee/cream ratio. (Some places hand you a glass of milk!) From the food side of things - DD as a whole struggles. Their sandwiches need more of a toasted taste, rather than tasting like it was microwaved with the bread heated but soft. Maybe I'm being too picky. read more

Dunkin' - Their Big and Toasty Sandwich - Donuts Near Me - Mooresville, North Carolina

ordered a BAGEL bacon egg and cheese, got home and it was Croissant! It even says BAGEL on the ticket! the Croissant sucked too! #stillHungry read more

Dunkin' - Croissant was supposed to be a bagel - Donuts Near Me - Mooresville, North Carolina

Do not go here - worst ever. 2 out 3 things wrong and not enough staff and tall stoned - avoid

They gave me the tiniest piece of toast i've ever seen for $4 and were out of bacon. This is a multi billion dollar company, stop acting broke. read more

Dunkin' - Avocado toast - Donuts Near Me - Mooresville, North Carolina

Well I just start managing here I'm from Charlotte North Carolina!!! I promise that you will have better RESULTS !! Come today and ask for me read more

this place needs to shut down and send everyone in there to training .. customer service is horrible . food is never cooked right !

This Has to be the worst Dunkin in all of North Carolina. They literally screw up my order every day. I use DoorDash most days and the past 4 times The order was wrong. Plus some of them are rude in the drive through. read more

I go here practically every morning at 5:00 AM for work and the morning staff is the best. Usually it's the same few people working and they're super nice and my order always comes out perfect. Sometimes they're out of hot chocolate but that's not a big deal for me. read more

Honestly I'm a super harsh critic and this is my favorite Dunkin' and I feel others can't compete with their quality product and service. They have great customer service and really listen to specific coffee needs! read more

3.19.20 at 1:30pm Med hot cups leaking from the rim. What? Yup, not usable and all over clothes and car. I go back in and they confirm that they are aware of the leakers but that the new cups are bad. I ask how they are ok serving coffee from cups that spill and she said that's what they were told to do (thx management at this location!). I ask if they want to try a different cup instead of a refund and she says that they are not allowed to give a latte cup for regular coffee (thx management at this location!). NEVER again. You're better than this D&D. read more

Tired of it In there 530pm on a Sunday had almost no donuts the ones that were baked looked stale and strewn about the containers They have the ability to bake donuts but instead rather be lazy and lie to you and say we're out and this is just what we got today and this is what they sent us Ridiculous Every time I'm in these two stores and on the weekend when these kids don't have adult supervision look out You gonna be one hungry customer read more

Ordered egg & cheese wraps at this location today. I spit it out, I would not suggest this location. Tasted like plastic & chemicals. I would suggest the Dunkin Donuts over by 77 & 21, their's taste like egg & cheese in a tortilla read more

Probably one of the worst places to get coffee in Mooresville. Idk what's so hard about your job. Literally just left there and my fiancé said thank you and the guy at the window was just sooooo rude, handed him the food and drinks really rudely too. I usually go to Starbucks and probably will just stick to Starbucks only. Save your money and go to Starbucks, the coffee is better and their customer service is also way better too. read more

They never get the orders right. Donuts are not fresh, coffee & iced drinks often taste bitter & sandwiches are thrown together & a mess. Twice I've asked for munchkins to be given in a variety but both times only got two varieties. read more

Terrible, honestly the worst Dunkin' I've been to, it started out okay but they messed up my bfs order when he went up to the counter The Whole crew was talking and ignoring him he said excuse me and they looked at him then walked to the back where he couldn't see him. He tried to talk to the girl making a sandwich and she looked at him and ignored him. Needless to say we left and made sure the people getting ready to walk inside knew what they were getting into.. should have checked the rating and seen the 1 star this place had. read more

I ordered for in store pickup and then their location was locked, once I switched it to curbside they charged another payment to my card, without my knowledge, and then they never gave me either of my orders. After charging me for 2 orders and making me wait 1 hour. read more

Takes 15-30 minutes to get through the drive through and lobby is closed. There's nothin fast about this place that used to get you in and out conveniently. read more

If I could give it zero stars, I would. I placed my order online and waited for more than 10 minutes. I think it was the manager that was there and she flat out ignored me and served everyone else in line. When I tried to get her attention, she rolled her eyes at me. After that, I walked out and canceled my order. I will not be back to this location. read more

Got my first coffee and it tasted horrible, almost like chemicals. I got a second one when I asked them to remake it but it still wasn't that good. Can we also talk about how Almost ALL of them had face masks on their chin. Not up to their mouth at all, the one guy at the drive thru had no mask at all! During Covid all of them should have a face mask covering their mouth, especially when working at a food place. How sad. I will not be back. Wear your masks! read more

This location advertises fall menu items but didnt have anything available.. 3 choices of donuts at a donut shop. I wont be going back.

horrible customer service, I've never had such rude service. definitely not going by the sign on the pick up window... "make the customer WANT to come back" I will drive across town before I go to this location again. read more

Terrible. Came here to get a coffee and a couple of donuts for a very long road trip. While checking our bag we noticed that the donut that we purchased wasn't in the bag so we drove back through the drive thru so we can get the correct donut. When we arrived to the window and told the guy what happened he replied, "Oh we're out of that donut" I responded back by asking, "Why would she not tell us that it was none left and try to give us a donut that we didn't want to be slick?" He then says, "Oh I don't know....I didn't take the order." Crazy...... Truly disappointing but considering the reviews concerning this location I can't be surprised. read more

We had many issues this visit, we were not given any strawsPlus the store was short of staff so we could not go inside to get any. We also asked for three bacon egg and cheese croissants and received three Bacon and cheese croissant with no egg! lastly we asked for a sausage egg and cheese wake up wrap and received an egg and sausage wake up wrap. Service was not good. read more

I have had a worker call me a Bitch while the window was open last year and now I just left and asked for a refund because the ice coffee is soooo bitter .. I can tell by the color .. the woman was pissed that I asked for a refund.. I said just taste it and she replied I don't drink coffee.. I'm done with this location .. the other one on Williamson road is much better and the employees are much nicer. read more

I go here just bout everyday the coffee is amazing and the stuff is so nice! Recommend this place (:

This store closes at 10pm and I arrived at 8:30pm to pick up donuts for our family the next morning. The donuts shelves were completely empty and the worker told us they typically stop making donuts early so they can get ready for closing. Really?? If that is true, it is a very bad model for Dunkin Donuts, especially since their donuts are frozen anyway and not made on site. There is no excuse for not having donuts during store hours, PERIOD. Additionally, every time I go there, the store is very dirty while workers are sitting around on their laptop or hanging around the back chatting away. Very disappointed to see such a good brand go down hill. Mooresville deserves a better store, better management. I will not return there until they clean their act up. read more

Coffee, food, and especially the woman at the cash register were TERRIBLE. Zero knowledge on how to use a cash register and very disrespectful. Worst Dunkin I've ever been to and will not be back. read more

They don't deserve one star. Bought half a dozen donuts. Too stale to eat. I would have brought them back if it wasn't pouring raining out. Tossed them in the garbage. Will never go back. read more

seriously? almost $4 for an iced latte and $2 for an iced coffee and it's sour. the breakfast bagel sandwich with egg and bacon was bleh...my airplane food tasted better than this. read more