Having the opportunity to stop here is always great. This location is usually busy when I am driving by. Sometimes I decide to keep going. Others I'll stop and wait. But it's always worth the wait as well. They take pride in making the drinks. And I'll attest that they are extremely delicious. The staff is friendly and I do enjoy stopping by. read more

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Usually get a frozen carmel coffee. Fair price and its always consistent from this location. They get you through the drive thru pretty quick and theyre always polite. read more

My plain bagel was so burnt I thought they gave me a rye bagel. I think I would break a tooth if I attempted to eat it. I threw it in the trash and heard a very loud thump. The person making it obviously saw it and didn't care. They need better quality control!! read more

Dunkin' - Burnt plain bagel with cream cheese - Donuts Near Me - Medina, Ohio

This Dunkin needs to close. It is the Absolute Worst service!! Every time I give it another chance it disappoints. The people who work here are miserable and rude and they never have anything in stock. I have yet to be treated kindly. The wait is always so long and no one is apologetic for any inconvenience. Done. read more

Horrible service. I was in line for 30 minutes for one drink after I ordered. Slow workers, bad service. read more

I was waiting in the drive thru this morning with four cars in front of me. it took 20 minutes to get my order placed. When I finally got to the drive up window there was no "sorry for the wait". I'm sure I looked annoyed because I heard an employee say I don't care if they are fu***** annoyed. She then aggressively handed me my coffee and bagel. She wasn't even looking at me and said nothing. I then say "oh have a great day!". I think that pushes a butting because as I was driving away I could hear her yelling from inside. What kind of customer service is this. I am appalled!! I will also say that I said nothing about waiting so long. I'm assuming it was me resting b**** face and my short uh huh that set her off. I hope management sees this. read more

Got our order terribly wrong at first thought we had someone else's order and then almost forgot our two and then they gave us the wrong flavors. read more

Consistently good iced coffee - nice and strong. My only reason to stop as I'm not a fan of their donuts. read more

Dunkin' - Iced coffee - Donuts Near Me - Medina, Ohio

Is it required by law to make the most inconsistent drinks possible? Every single time I come here the same drink I get every time tastes completely different and it's frustrating. Today it's like they hardly put any syrup in it at all. Earlier this week they put too much and it was so sweet it was bitter. There is no such thing as quality control at this establishment. Sometimes the drink I get is so different from the drink I ordered I question if I ordered the right thing, then I check the paper stuck on the side of the drink and remember I order the same thing every time. I love Dunkin' but this is getting so ridiculous I'm going to start taking my business elsewhere permanently because all I want is a good coffee. read more

I go to this Dunkin' location all the time. Here is the trick: Order on the app! The lines here can get very long. I order on the app when I'm about 7-8 minutes away, and when I walk in, the food and drinks are ready and waiting. The one small hiccup is if you order a doughnut on the app, you usually have to ask them for it. Everything else is sitting on the pickup tray. I always make sure to tell people at the end of the long lines to use the app.. plus you earn free drinks, always a good thing! My favorite drink is an iced mocha latte with coconut flavor shots. Their turkey sausage on a plain bagel is also a staple for me. Definitely one of the better Dunkin's I've been to, but use the app! You will thank me later. ; ) read more

Love the customer service!! Everyone that works there is so kind and professional, no matter how busy they are.

Out of donuts at 4 pm. Oh well. It's not like DONUTS is part of your name anymore. Any other pastries? Nope. At least the girls working there were very nice! read more

If I had an option to give 0, I would. Drive through is way too long for a literal fast food place. By the time I got my order it was already cold and they don't even give you warm bagel minis. Best option is to just DoorDash read more

Thee worst run Dunkin I have ever seen. They can have a dozen people inline & in the drive thru & they will still look at you & fill all mobile orders first! Mobile orders have destroyed in-store service at Dunkin. read more

I stopped at Dunkin in Medina Oh 10 min before closing.The staff was cleaning the days dirt and grime.The place was shiney and new.The staff was extremely nice.The gentleman that assisted me was the best.His name is Barack.Very nice and professional.I was willing to take older coffee but this young man brewed a fresh pot.He sets an example for other young employees. read more

Came through for some drinks and avocado toast get the avocado toast home and it's not even toasted needless to say it really needs to be toast it because the avocado makes the bread super soggy. Please get it together it's not that hard to put a piece of bread in the toaster! read more

Used to be fine. Even when not understaffed waiting extremely long. Ordered hash browns and frozen coffee on the app. Ended up waiting 30 minutes AFTER i had gotten there for my coffee to come out. Tried asking a lady if my coffee was coming soon because I had been waiting so long. She didn't even look at me just told me there's 10 mobile orders.... that takes 30 minutes?!?!? The place is gross inside ceiling is disgusting, and always seem to be out of napkins and straws. Used to go on the daily, now avoiding at all costs. read more

AVOID THIS LOCATION!!!! I went to Dunkin around 2:40pm on a Tuesday and this place was packed and unorganized. They leave people waiting in the drive thru until the traffic is backed up on the road. This location will cause an accident. No matter what time of the day you go it's packed and management needs to take orders better!! read more

Omg. We waited for ever and a day for a drink. Problem was that a new guy was working the register (which already took forever) and he had no idea how to make the iced coffee coolatta so after reading the directions on the machine, he just left the cup there. I figured someone else would make it. Nope. 10min later we said "hey could someone make my drink " Ugh. read more

Wouldn't even give this place one star. Are rude. When I nicely asked the young girl to make me a new coffee. They both gave me a dirty look including the manager. The coffee still tasted bad so we took a mobile order with the same coffee order and now can't get served because they claim we took a ton of other food. They have never been nice to us with the amount of times we have gone in and spent our money there. everyone in the Medina area complains about how rude the managers are there. read more

The girl Jewel working at the window made my entire day so much more magical! I love the staff and coffee

Don't order the snakn bacon from here!!! I ordered it and it was cold and raw. I asked if they could heat it up and cook it a little more and two of the employees told me that's how they were told to serve it! I old them that the one in Parma cooks theirs and they said this is what they were told to do. Who the hell wants to eat almost raw cold bacon???!!!! read more

Dunkin' - a hand holding a piece of bacon - Donuts Near Me - Medina, Ohio

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This one was worse than the one on Medina Rd. I ordered a caramel hot coffee. They gave me pretty cold coffee, not iced coffee but like room temperature coffee. I said hey this isn't hot at all. They said they'd take care of it. I'm pretty sure they just threw it in the microwave because it was only slightly warmer and I didn't want to deal with the drive thru attendants attitude anymore so I just left. What's wrong with the people at both these locations? read more

I have left two messages in the duration of 3 weeks and have yet to receive a follow up call to place a big order. I do not believe anyone over 30 works here and is a black hole for special requests. read more

This Dunkin Donuts used to also have Baskin Robbins with it but they have been closed for over a year and just reopened as just Dunkin Donuts. They seem to be busier now and their drive-thru is busy. Of course the coffee is very good and you can also buy it by the lb. to take home and brew. The donuts are great and they now have breakfast and lunch sandwiches. The sandwiches are very "fast food" tasting but will suffice for a quick place to sit down and eat. If you're looking for atmosphere this isn't it, but it's convenient and I hope they make a go of it in this location. They have a quite a few tables, a TV and also have WiFi. read more

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What a dump, everyone's orders are wrong, staff texting and not wearing gloves, seriously pathetic. It's fast food, come one 20 minute lines, but I guess when your texting and not caring that's the new generation. read more

LOVE! their iced coffee. I drink an iced coffee every day, and this is one of my favorites. I can't have too many of these because of caffeine (it's not watered down like other iced coffee's I've had), but I love to get them on my drive to work. I never go in, just through the drive thru - so I can't give any info about the inside of the place. I do like their sandwiches too, I got the ham and cheese last time I was in. Quick drive thru service and they are always friendly! read more

Dunkin' - a view of a store from a car window - Donuts Near Me - Medina, Ohio

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You can tell that the workers are under so much stress. there are crumbs and trash on tables and they needed wiped down. cashier never asked about my day or greeted me with a smile. i feel like for being shift manager really didn't do this place justice. drive thru is the way to go if you don't actually want to see this mess... read more

Only giving it two stars because the employee had a good friendly attitude, otherwise it'd be 1, zero if possible. They had a better selection of donuts in the afternoon as compared to the one on Medina Rd, but again they were stale and old. Definitely not baked daily. read more

I have been going to the dunkin donuts for years. My wife and I both. The iced coffee's with a turbo shot have always been really good. The past couple weeks however I don't feel the coffee has been worth the money we pay. When my wife and I have been getting the coffee the coffee either has been watery as if they were using hot coffee and added ice to it. Or it has tasted almost burnt. We are not picky. We don't like to complain but the coffee we have been getting is almost worth giving it back and having them make another. And being we have been going there for years I've noticed it gotten worse both with the food and drinks we received. And even the friendliness of some of the staff. You can tell some of them just don't want to be there. I love dunking donuts. It's always been my coffee of choice. But now I'm doubting if I even want to waste my money anymore. read more

This location is my favorite! The service is great and the drive thru has the nicest people working in the window. I usually give them a tip for their good service and cheerful attitude. The food is hot and fresh. The coffee is the best ever!! read more

I must eat twelve donuts a day here. Best thing is when I saw my boss in there with a box of his own and we made eye contact I knew he wouldn't say anything, everyone else would figure out he wasn't just big boned read more

I would like to Thank Anthony for being professional,courteous,having patience and being Very "kid friendly".My daughter is 5 and on both occasions he was very pleasant and fun for her to order with.He helped her pick out the very best donut with the most princess like sprinkles.She looks forward to our next visit with Anthony who is now known as "Mr.Sprinkles".Thank you for going above and beyond to make my daughter smile. read more

We got a dozen donuts. After we got home we were disappointed to find them dry and stale. Not only is the selection poor but the quality isn't even as good as the grocery store. We'll be getting our donuts elsewhere. Qe expected the donuts to be cooked at least within the last 24 hours but it doesn't appear that duckin donuts care. read more

Disorganized and bad service. The DD on route 18 near 71 provides outstanding service. Safe yourself the headache. Coffee is coffee.

I drive by this place daily. I would stop 2-3 times a week to get a bagel. and 2-3 times week they would get the order wrong. I stopped in to express my frustration after the 10th time they had messed up my bagel. The representative their said that stinks and offered to replace my bagel. Not only had she seen my face for the same thing 3 times in the past week, but she didn't acknowledge my constant problems. I haven't been there in 3 months and will never go again. read more

It's 2:45 on a Saturday P.M. with one customer at a table and one customer at the counter when I walked in. They were NOT busy. The young male employee was too busy socializing with the customer ahead of me to notice me. The customer ahead of me took off for the bathroom and the male employee disappeared while a young female employee behind the counter was occupied with two pieces of paper writing notes. The male employee reappeared and began taking my order until the customer returned from the bathroom. He stopped taking my order and resumed his conversation with her. I turned around and left. This is what you get by hiring young airheads. read more

now this is the third time I have went through the drive thru at dunkin donuts on north court in medina and ordered iced coffee. And when I get to the window it is hot. I told them that the coffee's should be iced and I get a attitude and they don't apologize. They just keep getting worse and worse in customer service. And the thing is I am there almost every day and order the same thing and they treat me like i am inconveniencing them. I would hate to see how the treat someone who is not a regular customer. The owner(s)or manager(s) are not doing there job. Especially all the bad comments people have to say about how the dunkin donuts is ran. read more

I ordered a bagel through the drive-through window because I didn't want to go in. I got home 15 minutes later and discovered it had been sliced and toasted AND it was too dark now for me to retoast it. I did not ask for it to be sliced and toasted. Panera always asks--they don't make assumptions about how soon I am going to eat my bagel. I called and asked about it, and they said this is what they always do. They slice and toast unless someone specifically asks them not to do so. How are you supposed to know to tell them not to? Weird. They offered to replace it, and I will probably take them up on it, but I will have to remember to tell them not to toast it. Also, they are not baking the donuts in the individual Dunkin Donuts stores now, and they are always dry and unappealing. Dunkin Donuts used to be good when they actually made them in the stores. Now they are really not very good, adctually disappointing. I'll get my donuts at Hawkins Market. read more