First let me start by saying the facility was clean and the person that waited on me was pleasant. I arrived around 7:30 am so I knew they would have a good selection of donuts and their cases were full. I just wanted a donut and a coffee and it arrived fairly quick. The down side was the donut was at least a day old or more, and the coffee? If you like hotel coffee then this would be great but I don't. Sorry to say I am so disappointed with both items that I won't be back. read more

I always get a sausage egg and cheese croissant EVERY TIME i order this sandwich it is so hot i burn my fingers or mouth and once ended up with 2nd degree burns on my fingers. i even let it sit on my counter for 10 minutes prior to even grabbing it once and it still burns me. you need to either turn your temperature down or put it in there for less time. read more

I just had the rudest and worst service ever. I'm staying in the hotel next door so I ran over to grab some donut holes and a coffee. I saw the drive thru line was wrapped around the building, but there weren't any customers inside. I figured I could walk in and place a quick order. Apparently I was wrong... I walk in and the first thing I noticed was the mostly empty shelves. There were donut holes though, so I stood in front of the register to order. All 3 employees (2 ladies and 1 guy) looked up at me but didn't speak. One lady was taking drive thru orders and the other two were making drinks. So I waited for someone to acknowledge me, but it never happened. After hearing her take 3 drive thru orders in a row, I asked if I could place an order for donut holes, but i was ignored. I then asked if they had pumpkin drinks and the guy said they were out of all pumpkin syrups. The other lady walked over where I was and I thought she was going to take my order, but then she pulled down her headset and she took a drive thru order too!! So after she took it, I again asked, "Can someone please take my order?" The first lady looks up at me, makes a scowl, and looked back down and started making a drink. At this point I walked out. I get that restaurants are short-staffed and I understand that people get overwhelmed. But you should NEVER make your customers feel like an inconvenience. This was absolutely ridiculous. Sunday 10/2 @2:15pm read more

Dunkin' - Empty shelves - Donuts Near Me - Marion, Indiana

They are a donut shop that runs out of donuts too often. I will say they staff is amazing. Also their drive thru smelled like rotten trash so bad my son pulled his shirt over his face the whole time we waited. The price was not worth the donut just go get some at the gas station you'll be happier with the result. read more

How you going to have donuts in your name but be out of vanilla and strawberry icing donuts at 8 in the morning!!

Took a chance eating here instead of the other coffee shop on the south end of town... ordered a Turkey Sausage, Egg, and Cheese sandwich on a croissant. The sausage was greasy and the croissant was very burnt (the edges were hard). Looked like it was thrown together by someone with their eyes closed. The iced coffee was ok. Never again. This was early in the morning when they weren't busy. read more

I've always had a positive experience when ordering at this location. My mother lives in town so we stop for coffee any time I come to visit. I'll choose Dunkin over Starbucks any day, and I'm so pleased Marion finally got one! read more

Well it didn't take long for this new store to go down hill....stopped in at 9 this morning and was out of over half their donuts. I ordered a dunkacino (which the website says is half coffee and half hot chocolate). I figured it was similar to my favorite cafe mocha at McDonalds....wrong! They made me a straight hot chocolate and charged me the higher price, when I called them out on it and they still charged me for it and the coffee I asked as a replacement. Rude and argumentative employee and the manager was standing there doing absolutely nothing about it. Will NOT be back here, don't waste your money or time. read more

Dunkin' - the entrance to marion runs on dunkin - Donuts Near Me - Marion, Indiana

This is hands down the worst Dunkin' I have ever been at. Expect a 5 minute wait for every vehicle in the drive thru, so if there are 5 cars you should plan for a 25 minute wait. I have made 6 trips here, thinking I'd give the place a benefit of the doubt and knowing every place has rough days. However, out of my 6 trips each wait time averaged 5 minutes per vehicle and my drink was made correctly 3 out of the 6. With how unfriendly the workers have been at the window, I expect they either don't like the job or are treated poorly by customers for the extremely long wait times. To be clear: I treat every employee with a smile and kindness. read more

Arrived at the time they were open so I could get some fresh donuts on a Sunday morning to my surprise I was handed donuts that might've been a day to two days old congratulations Dunkin' Donuts You win the worst stale doughnut award also terrible customer service I don't really have anything else nice to say about this place read more

This place sucks 3 day in a row and coffee is cold .. Staffing sucks at times ,pulled up in drive thru one day and the music in lobby was blasting ., and it was heavy metal playing . Also the workers arent even in DD clothes had on rock shirts or what ever .... read more

This place is terrible. 1 star is way too generous. I would give it 0! Never have hot coffee. They always hand it to me cold and then I have to ask them if they will brew another pot. Why not just say "hey I'm going to brew a fresh pot for you."? There are ALWAYS flies in the donut case. I am never going back. read more

This is such a great Dunkin doughnuts, very clean, and very stocked up on everything, and Nicolas was so friendly and sociable, he is such a wonderful asset to this company, I think the dunkin doughnuts on west Jefferson blvd. Should come here and get some training from him. I will definitely be back. read more

Dunkin is legit. Their breakfast sandwiches are good and you can't beat two for four. Cappuccinos are consistent and the iced drinks can be good when you start adding some stuff. Choice drive thru coffee on the north side. read more

I went to the drive thru and got a rude, nasty woman who barked at me that they don't have any bagels or muffins cause they are cleaning their ovens....um okay, how would I know that. Then she got pissy when I asked for an ice tea. She got huffy and I said never-ending. Decided to go through again. Asked for ice tea, none brewed. Asked for a bagel, none were done cooking. To heck with this dunkin donuts. I won't be back. read more

HORRIBLE!!!!!! Drove out of my way to come to this dunkin to try the NEW and advertised absolutely everywhere pink velvet iced macchiato or whatever it is and also get there Valentine's Day donuts and they didn't have either and the girl that was a cashier was rushing me as I was then thrown off on what i wanted to order. I then got a SIMPLE iced coffee anD took them a good 25 mins (mind you it was not busy cause I usually do not care if busy) so overall highly disappointed and usually I Stan DD but they gotta switch something up. Added: just looked at my receipt... I originally wanted a large iced coffee since I live 45 mins away and she told me tO get a medium since it was happy hour so I ordered that instead and she still charged me full price!!!!! read more

The Marion, Indiana Dunkin' Donuts literally disappoints me every time I've tried it, and I'm just straight up giving up on ever coming here again. I've never written a yelp review and this drove me to it. I went through the Drive Thru and ordered a 4 dollar Iced Chai Latte earlier today. The girl seemed hesitant about me ordering it and after a couple seconds told me they only had the vanilla iced chai. I was like great! That sounds even better! I got my drink extremely quick and was happy about that, get on the road and take a sip. She put milk in a large cup and sprinkled cinnamon on top. There was no latte, there was no vanilla, it was pure milk. I'm honestly not even surprised. read more

I have gone to the north Marion DD location on 5 on five separate occasions. Between bad customer service, long wait times, and burnt food with the occasional wrong order I am sad to say that this will be my last visit to Dunkin' Donuts North Marion location. I had high hopes that Marian getting a Dunkin' Donuts location would be a very Positive thing for the city. However due to bad management and a poor selection process for customer service representatives this Dunkin' Donuts in North Marion is by far the worst Dunkin' Donuts I have ever been to. read more

Waited for 15+ minutes in the drive through only after they took 5 mins to even get to the mic to take my order. So 20+ minutes all together to get my order forgotten. Great job Dunkin. You officially made me a Starbucks girl. read more

Visited on the morning of July 8th. Only two employees were present to work the counter, the drive thru, and make drinks and sandwiches. I stood at the counter for about ten minutes before I was even acknowledged by an employee. On the whole, it took over twenty minutes for me to receive one drink order. read more

As an out-of-town visitor, I was anticipating that the DD in Marion would have the same service and quality of other stores when I visited on August 6, 2019. I was wrong! I ordered an Iced Blueberry Crisp Latte with one pump of syrup. I received an iced latte with two pumps of blueberry syrup. I asked politely to have the drink remade. The barista who made the drink did not apologize for the mistake and made me an Iced Carmel Latte with three pumps of syrup instead! No apology or explanation. I then asked the other employee at the counter to just give me an iced coffee with milk which she did--again with no apology, explanation or refund! I will never visit the DD in Marion again and will hesitate visiting other stores because of my experience. Horrible service! And your employees have real attitude problems! They should not be serving customers, and they do not represent your company well, nor do they know anything about customer service! read more