I have come to this business a few times before the pandemic and ordered in person and they had a habit of getting orders wrong. So during the pandemic, I started using their app thinking they can't get my order wrong that way. First time everything was great. Second time, I ordered my previous order using their app. I picked up my order and found that items were substituted. For example, hazelnut latte had no flavoring, sandwich had a different egg type, a donut had been substituted. I was able to go back into restaurant to have them fix the changes, then it dawned on me what they were doing. They substitute items or leave items out when they run out of those items. They don't tell the customer when I come in through the drive through or walk-in pickup. They need to speak to the customer and give them the option to make changes instead of doing it themselves. Frustrating! read more

Dunkin' - Dunkin' Donuts Cortaro - Coffee & Tea Near Me - Marana, Arizona

TRASH BROWNS! Literally looked like they grabbed them out of the trash and served them. The raw bacon wake up wrap got tossed too. Not a good day for the crew at DD today. read more

Dunkin' - Todays special: trash browns! - Coffee & Tea Near Me - Marana, Arizona

Honestly this Dunkin used to be my favorite but now the people that work there are incredibly rude with no patience at all. The coffee is always watered down or has giant globs of syrup at the bottom. I've quite literally have never had a coffee I was impressed with. Maybe if they had kinder employees who know the products and prices, I'd be a little more impressed but management needs to get the employees in line. ALSO! When I went in to get my birthday donut because I thought that was something they still did. The lady said that I was wrong and yelled at me on my birthday for no reason. read more

I went and ordered donuts today 50 donut holes to be exact and asked for all glazed donuts, they gave me a variety pack. I even went inside to make sure that they didn't mess up. They gave me the wrong coffee. They gave me a strawberry donuts instead of cherry donuts. They were very rude and didn't comply. Also all the workers seemed out of it and all looked delusional. read more

We went in on a Saturday night and there were hardly any donuts. There were only about a dozen donuts left, all glazed and just a few double chocolate. I had such a bad sweet tooth, I took the two double chocolates and quickly regretted it when I got home. The donuts were hard, and tasted funny. The cashier was rude and looked as if she was ready to leave. We decided to give it a shot again yesterday, and went through the drive through. We ordered 4 chocolate and two of the pink holiday ones. We came home to find the girl gave us 4 glazed and the two pink donuts. Seriously. They are a disappointment. read more

Normally I say it happens, you get a bad product or a complaint w service etc. The business is having a bad day, an employee is the issue but here , no! From an entire order of donuts, 1 doz, 4 types, all of the product was stale, dry and actually hard. Now that kind of experience will guide me to never return to this Dunkin. Only if I knew the condition of the product today, I would have had a manager in a very uncomfortable conversation. This type of product is of no excuse whatever except,,, "we give up Mr Public, we no longer care about the customer only the dollars" . I am bewildered as to result of shopping here today. read more

Day old donuts and a snarky girl at the counter. Merry freakin' Christmas! Won't be back!

I normally LOVE this Dunkin' location. Everyone is so nice and kind. Well, not today. Danae was working the drive through window and she was the rudest person I have ever met there. Her tone was awful, annoyed with me and my question over payment. Dunkin I am so disappointed in the service today and I I hope this review can bring her some customer service training. read more

I go once a week and it's always amazing! Staff is friendly as well. I order from the app and only once was there an issue with the cup not being filled. (Only once though) read more

I ordered a dozen donuts 25 munchkins and a box of coffee. The 12 people after me have already gotten their orders and left. I am still waiting after 20 minutes. Glad I came inside or the drive through would be backed up for miles. Super frustrated with how long this took. When my order was ready they forgot the munchkins. How can you forget those ? read more

I hope the owner of this franchise is aware of their issues at the DD. I've tried to give them a chance to correct their issues after a couple of visits however I keep leaving disappointed. -donuts (if they have any at times they don't) are dry and don't taste like the DD I'm used to. -service is slow and their employees seem to care less about you as a customer -their water taste terrible which gives their coffee a funny taste also (need a different filter maybe) -terrible parking -terry blue WiFi, you have to log into the Taco Bell next door if you need WiFi I don't think I'll be coming back anytime soon since their is a Starbucks just down the way. read more

Is this really a doughnut shop?? Everytime I go into this location they always seem to be out of just about all the doughnuts ... If you are going to stay open throughout the day I have an idea!!! Keep your inventory stocked up some people can't get in there at 7am , this is ridiculous , read more

Amber is the bomb. I have a speech impediment so it seems as if I'm calling her Ambo. Get it? Like Rambo without the R. Anyway, after a long day of wrestling alligators and taming crocodiles in the upcoming wild safari exhibit we have about to open, I was real sad one day when an the elephant we had snorted too much peanut dust and had an allergic reaction. Could be from also from the glue she sniffed when I was gluing multiple popsicle sticks together for a boomerang I was making because my sick dad didn't want to buy one. Anyway, I roll through, order the mocha frappe with double everything and some vegan sausage with egg crumbles and caramel drizzle. She absolutely nailed it. She saw that I was sad and I explained what had happened at the safari exhibit and she offered to play her bagpipes that she kept in the back for occasions like this. She always knows how to cheer people up and serve them the best coffee and egg products. Always fresh. Food was 10/10, drink was 12/10 and customer service was 15/10. Go Ambo, and a big hippity hoo haa to you and the crew. read more

I am a fan of DD in general and this location is now the closest to me since I moved to Marana. I will occasionally visit on my way to work. The service is fast here, unlike some other locations in town. I usually go through the drive-thru, and it never takes more than a few minutes even at a busy time. Sometimes the donuts aren't very fresh, but that is not unique to this location. They get props for always making my coffee how I order it. If you ask for cream in your coffee, the standard is three creams in a medium, which to me is way too much. I like cream in my coffee, not the other way around. So I always ask for just one. They always get it correct here. I've been to a few other locations and they still put the standard amount in even if I specify and enunciate that I only want one. read more

This Dunkin' Donuts never have any frosted donuts and there management is rude. When we asked why they didn't have any frosted donuts they gave a rude answer. read more

I recently moved here from Washington state. There are NO Dunkin Donuts in WA. I was so excited to finally be moving someone where there was one again. I used to go all the time as a kid. I ordered an ADVERTISED summer drink. The Banana Split coffee or something along those lines. The girl was confused. I kept saying "the banana split coffee" and she DID NOT understand what I was talking about. Then a guy comes on and he goes "you mean the banana spit swirl into the coffee" I said, "yeah what ever is advertised". And when I pulled up to the window the guy working says to me, super snappy and rude, "next time you order that drink, say you want the banana spit swirl. We don't have banana coffee." Excuse me, I was ordering an ADVERTISED summer drink that everyone was raving about online. I don't understand how no one ghat works there understood what I was saying. And as I was ordering, the drink was on the menu. Every time I go there, the staff seems like they don't want to be there. I get attitude from everyone every time. They need to practice good customer service. Don't snap at a paying customer because they "ordered" a drink "wrong". read more

I feel like DD is my back up to whenever the Starbucks drive thru is too crowded. I do think their regular coffee is a million times better than Starbucks and their breakfast sandwiches aren't half bad either-my favorite is their croissant sandwich. Their prices are good and I've never had an experience when they've been out of the donuts we wanted or thought they were stale (but I've also only been pretty early in the morning). read more

I was so excited to have a DD close by but I've been there 3 times and they have ALWAYS been out of glazed donuts. I've gone on different days and different times and they're still our. How is it possible that a donut shop runs out of glazed donuts?? That's like Starbucks running out of coffee! Come on people, get your act together! When you run a business and you know there are popular donuts and you're always out of them wouldn't you think of making more than needed to prevent the problem?? Poor poor poor management. Highly disappointed. read more

Barbara and Ashley-the tag-team duo! Thanks ladies for setting up my big takeout order the night before and having it ready on time for my Saturday pickup-and without a credit card. You must have known I was not a morning person...CORRECT! There it was my boxes of joe on the counter-ready for me to get going with all the supplies. Got to be honest it made a hectic day much better...really appreciate you trusting I was going to be there and having it ready! See you next time-put the coffee on.... read more

Went to try their Cinnamon pumpkin iced coffee but they were out! Pumpkin just came out like 3 days ago and your already out!!! How does this happen when Pumpkin the entire menu.. read more

Opening day was crazy! long lines at the drive thru and out the front door. The parking situation was less than ideal. But the donuts are good! The Oreo cream filled is incredible when served warm!! And the munchkins are the perfect size (FYI, minimum you can buy is 4). Great service and great food! read more

Dunkin' - Menu! - Coffee & Tea Near Me - Marana, Arizona

See all

This is THE WORST DD I've ever dealt with. First let me say, I've given them multiple chances before writing this review (in hopes that it was a fluke or bad day), but this store is obviously not managed properly (every time I've gone into it or tried the drive thru they are out of at least one thing I'd like to order). One evening they had nearly no donuts at all so we walked out. This morning, no flatbread for the new sandwiches they advertise heavily on TV. On top of this, the employees and managers act very rude and talk over you yelling instructions while you're trying to order. Needless to say, when we did get donuts the one time here, they tasted stale (I bought them mid day, so they shouldn't have been stale!) and we will not be giving any more chances. Sad because it's not far from me and I prefer DD coffee over others. Get it together folks! read more

This location was clean, and had fast friendly service on a Sunday morning. It was pretty chilly inside, so you might want to bring a jacket! It seems they have a lot more flavors than I remembered. Also, their coffee does not come sweetened, you need to ask for it. read more

Don't waste your time coming to this location. Sorely lacking in customer service skills and they can never get an order right. Would give zero stars if I could. read more

We come here often because it's fast and easy for breakfast. Many of the problems that the other reviewers wrote about are true. If you come at 9-10 AM many of the donut choices will be out. The service is very inconsistent and they often make mistakes, but there are very few choices for drive-thru breakfasts when you're leaving from Continental Ranch in Marana. Today's visit was good and our order of angus steak bagels, bagels and cream cheese, and coffee came without a hitch. Just make sure to be extra careful that they get your order right. read more

Parking lot is a disaster area (very tight parking that leads to a dead end). Very hard to see the selections as the employees walk in front of them. Cashier was impatient (at one time I had to say that I couldn't see the selections and to give me a second). When I got home I discovered that instead of a chocolate frosted donut they gave me a chocolate cake donut (was trying to decide my second donut when they got that one. Many selections were unavailable. I should have gone elsewhere read more

I've never used Yelp before, but I feel like this review needed to be seen by others. My wife and I are traveling through Arizona and are big Dunkin fans. We stopped at this location to have our fall pumpkin donuts and regular drink orders, but have never been so disappointed with a Dunkin before. Our doughnut order was completely wrong, and when letting our cashier know, we received hostile customer service and a doughnut that was in crumbles. Our drinks don't even taste like what they're supposed to be. If you want good dunkin, I would go the extra mile to try a different store. read more

AVOID ~ You do not get what you pay for. In September I purchased a dozen Chocolate Kreme Filled Donuts for total price of $9.72 incl tax. What I received was far less than what I believed I was ordering based on decades of Dunkin Donuts purchases. I feel that I was cheated by this Dunkin Donuts store. Filling was less than 1/10 of an ounce per donut, the amount in each donut was about the size of 2 stacked quarters at best, equal to the swirl that historically was on the outside that visually identify the type of filling. One donut actually had no filling. That historic swirl was not evident on any of the donuts at this Dunkin Donuts Store. The total filling combined for a dozen donuts was equal to that in maybe 1 or 2 donuts from any reputable bakery/donut-shop. I contacted their corporate office with my complaint. 1st email went unanswered. 2nd email a week later resulted in pass the buck reply stating the store owner would contact me. Never heard from store owner. 3rd email a month later was the same pass the buck reply that the store owner would contact me. Once again have not heard from store owner. 3 weeks later I still have not heard from the store owner nor have I heard back from their corporate office. Evidently Dunkin Donuts Brands does not follow up on complaints and apparently does not care about their reputation. The current Dunkin Donuts is NOT the same as it was decades ago. GONE is the quality and service that they were once famous for. Expect to be cheated and short changed by the current crop of owners cutting corners by spreading the filling of one donut across a dozen donuts. This results in a bitter bland donut that you will not enjoy and all of this could be yours for about $10. They will eventually go out of business west of the Mississippi River just as they did in the late 80's early 90's when they served stale donuts in their western stores, only now it will be due to the lack of filling in their donuts as they cut corners and charge high prices for an inferior product. read more

See all

I come here several times a week for a refill - only 99 cents. Consistently awesome and super friendly and efficient staff. Not sure why people can't get out of the parking lot - so funny. If you get to the end and there's no spots - reverse and back up. Not really a big deal and just something to complain about I guess. read more

This place isn't bad like everyone is saying. The employee was very nice, it was clean and the donut's were good. The price for a refill is only $1.00. You can't beat that. The only beef I have is the music might be a little too loud and doesn't fit the location, but nice. Would come again. read more

Dunkin' - Coffee & Tea Near Me - Marana, Arizona

The only reason why I kept going to this place, despite all of the problems I've had, is because the coffee prices are lower than Starbucks, and they also give you a free donut with a coffee purchase if you do a survey. However, I'm so sick of the problems, that I would rather pay $2 extra to go somewhere with more consistency and respect for their customers. Every morning, I get the same latte and donut, and every day, the latte tastes different, and my donut is a different size. Some days the latte is good, some days it isn't. Some days my donut looks like a normal size donut, and other days its super thin or really small. The consistency just isn't their with their products as well as the friendliness of their staff. This morning, I paid for my coffee, and like an idiot didn't check my change. While I was at work, I pulled out my money and realized she had only given me $1 back instead of $6. I immediately called the store, the first two times I called there was no answer, finally the third call a lady answered and said I'd have to come in two days from today when theanager is there. Its as simple as fixing an error. I work in customer service and if the wrong amount of change has been given back, then just give it back. Especially since I go there almost every day. Which now, I will not be returning. read more

Ordered a Sausage Egg and Cheese. The shift manager, Barbara I believe, was friends with the people behind me. She ended up giving my sandwich to her friend, for free, and forgetting to make mine again. Stood there 20 minutes before anyone helped me. One of the employees take my receipt, comes back with the food about 3 minutes later. No apologies. I prompted further, asking if they were okay with a customer waiting 20 minutes, he replies "Oh well, what to do you want me to do about it". Complete garbage customer service, that starts at the top, with the manager/shift leader being more interested in giving away free food to her friends, at the time and expense of paying customers. Avoid at all costs. read more

Torrie remembers my coffee order every time I come in. It's those little things that brighten a morning. Thanks Torrie, and the Dunkin' Donuts crew! read more

I go to Dunkin' multiple times a day every day. I've been to a bunch of them across the US and this one by far has to be in the top worst Dunkin's I've been to. I went there the other day and the shift leader took him 3 times to get two large coffees correct because he lacked listening skills. The worst part was he read it back correctly. He didn't even apologize. I just went there today and it took me repeating the order two times with the woman laughing in the mic to me. I'm not sure what was funny. The worst part was the manage was working the window and let her employee laugh while taking an order. Then I asked for dark roast and the manager says cold brew it's the same thing.. but it's not though. I don't know what's going on with DD's brand but they definitely lack professionalism and customer service. read more

Literally the worst DD I've ever been to. They have never gotten an order correct on the first try. Unfortunately, it's the only one for miles. read more

This place sucks ass!! They make you wait forever to order and are over priced! Starbucks is a billion times better! This shit hole needs to be out of business. read more

After a dry, bad donut experience, my wife and I decided to give Dunkin' Donuts the benefit of the doubt and try it again. The second time was just as bad as the first. The donuts were dry and tasteless again and the coffee latte tasted sour and rotten. We threw the latte in the garbage and will not be going back. Even the donuts at Circle K and the supermarket are better. I don't know how a business that specializes in donuts can screw up coffee and donuts. I really try not to write bad reviews, but this place needs to pick up their game. read more

Iced coffee is amazing, I highly recommend the iced Carmel latte. Quick service and always a sweet treat to start or end my day. Donuts are fresh when I go. I love the enforcements for social distancing and how they sanitize everything every so often in the day read more

So far in the last few month this store is worth stopping and dunking my donuts. Love the iced coffee! Staff puts the sugar in for me as well, which is a must when driving through to the next errand of the day. When I feel sluggish this is my go to stop for coffee. Kids love it too. read more

Finally got a chocolate creme filled donut with the swirl on top and a good amount of filling inside. I had to have two if these. Yum read more

Dunkin' - Finally got a chocolate creme filled donut with the swirl on top and a good amount of filling inside. I had to have two if these. Yum - Coffee & Tea Near Me - Marana, Arizona