Terrible terrible attitudes of the management. They don't care about customer service at all and only seem to care about their miserable lives. When you give a customer something cold, that's supposed to be hot, don't blame it on the customer. I was there to pick up my online order promptly and was told my food JUST came out. F that was true, then the food came out cold. Don't serve stuff cold that's supposed to be hot, and if a customer complains, fix it. Customer Service. Remember that. It's kind of important in your industry. read more

Closes mobile ordering every friday and sometimes thursdays, i do not have time to go inside, wait in line and sit there and wait for my food for 10 minutes before work read more

Terrible donuts worst I've ever gotten from Dunkin. How do you mess up glazed donuts? the glazed donuts at the Weiss a few doors down are better. Maybe they have an inexperience baker. either way not Dunkin quality. read more

I have ordered the same drink the past 2 days and both have came out looking and tasting like dirty water. I also request cold foam and both times,I have not received it. I do not appreciate being charged for something that was not in my order(s). Please do better Dunkin. read more

Really pissed....if you wouldn't eat this shit then do not serve it. Really freaking ignorant. I'll be ove for a refund! read more

Dunkin' - Nasty burned to a crisp...inedible. - Coffee & Tea Near Me - Lusby, Maryland

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horrible service. so slow. food is always cold not fresh. always closing earlier than suppose to.

As a Vegan I asked for the beyond sausage without the egg and cheese. The lady said she could do that but " Not sure how good it'll be". She was degrading to say the least. We were standing to the side and saw our order down the counter. We asked the other lady if that was our order. She checked the snarked that "I called it three times, I guess it's yours". I do not appreciate the lacking customer service and will not go back. read more

The customer service at this location is appalling. I placed a mobile to-go order this morning. When I went into the store to pick it up, part of the order was missing. I believe someone had accidentally taken my food. When I informed the person behind the counter, she told me it would be a minute. Five minutes went by and nothing. I stood and watched them place probably another 20 orders on the to-go counter. People streamed in and out. I stood waiting. I asked again about my food and was told it would be a minute. I stood there for another five minutes until I asked to talk to the manager. She said, "You already did. It will be a minute." I was gone for so long, my fiance called my cell phone because he thought I had gotten into a car accident. I stood in that store for a total of 20 minutes being ignored, standing in a corner waiting for someone to make a piece of toast. The rest of the food was cold. When I got home there were THREE hashbrowns in the bag. Seriously, people, do better. I understand that this is retail and probably not the most exciting job in the world but it is also a business establishment and you are getting paid. DO YOUR JOB. read more

Walked in 1.5 hours prior to closing, tried to place an order, worker ignored us to continue cleaning the coffee machine; no one acknowledged us. After a few minutes we left, and no one cared. Great service...not. read more

Good good bro. Bathroom's clean, which is a relief because the bathrooms in jersey are

Ugh. I always order using the app. Pick up my food and go. Never again. I decided to walk in today and the cashier wore his gloves while handling my money and then grabbed my donut without changing his gloves or using the paper. read more

I went to get the name of the owner to complain about an employee (Judy) the day before that was rude and nasty. Told me to go somewhere else said her managers name was Sharon. The person at the counter came back and told me the employee told them about it and they didn't need to speak to me! Never again! I will gladly take my business somewhere else Judy, Sharon and whomever the owner is! I hope he knows how his employees treat customers! read more

The best Dunkin. Friendly service and always gets orders right. Customer for life.

Slowest service ever. If you want a cup of coffee in under 30 minutes you had better order it online. It seems online customers are entitled to better service here. read more

Came here maybe a few weeks ago. Customer service was aweful and just got blank stares and attitude when I made my order. Will NOT return.

The employee, Kristine R, was very nice. She also made my coffee just they way I wanted it and it was better than most Dunkins I have been to. read more

I travel every weekend for work and this location is the worst! My drink which is the same at EVERY DD is not the same at this location. Sent my son to get me a drink (unfortunately it's the closest one to my home) that I have had dozens of times and it was horrible. I had to throw it away. His girlfriends drink also needed to be thrown away. Spoke to the Manager and was told that's how it's made.. NOPE ! NEVER.. I honestly think the machine was broken or had cleaning chemicals in it . I have given this establishment my business for way to long. The staff is slow and doesn't seem to have any sense of urgency when there is a line to the door and hearing a manager complain about her job is extremely unprofessional.. they just lost a customer read more

This DD is on the small side. It's interesting that they have an old school arcade table. Free wifi. They're usually busy, but they're pretty fast even with sandwich orders. They barista/donut-slingers are friendly. It's a-ok. read more

I don't usually write bad reviews but I had to on this one. I got two cups of coffee and a bagel with cream cheese to go. No greeting from the cashier, just an "anything else?". Then I received my coffee's (for other people I was picking up) and a bag she said was full of cream and sugar. I leave and my bagel is stale with barely any cream cheese and there is literally one creamer per XL coffee and two sugars. I know times are tough but do we really have to cream and sugar that much..... C'mon man! read more

Tried this place twice. First time we went in for some ice cream and the lady working acted like we interrupting something important, her attitude was just awful. The second time we went in for breakfast. Their donuts were cold and they couldn't make sandwiches because their oven was broke. They will not get a third chance. read more

We liked the coffee very much! The sandwiches were ok, eggs were a little weird, hash browns were greasy. We will be back for coffee.

If I could give zero stars I would I have tried this place twice both times the The servers were yelling at the customers across the counter I waited 40 minutes for food and when I asked about my food the response was what the hell do I want and when I explain to them they said my order had already come up not their fault if somebody else had grabbed I asked for the ladies name and the gentleman's name that I was talking to and the lady told the gentleman to ignore me I said I had a right to know their names to make a complaint to their manager I was then told that she was the manager when I asked for a refund they looked at me like I grew two heads and said that they could not do that right now I would have to wait another 30 to 40 minutes when there was six of them behind the counter I said absolutely not I want my refund now for everything the coffee was burnt the tea was weak and the donuts were stale I will never shop at this Dunkin' Donuts again and if you don't know how to Have proper customer service then don't be in the service industry read more

Good customer service. Cashier was very pleasant. The iced tea I ordered was a little off tasting like it had been around for a while. The coffee was on point. I'll give it 4 because of the service. read more

I was there to get a ice coffee and I have to say that it was the worst tasting coffee I have ever had it tastes like it was burnt. I got a donut there and the donut was so hard and stale read more

Staff is very friendly...they always know my order when I come in. They get very busy on Saturday and Sunday mornings- my only complaint is that they run low on donuts those mornings. Recommend using the app for mobile ordering- corporate policy is that mobile orders get priority! read more

Stopped in the Dunkin' Donuts establishment located in the Lusby Md area this week. I remembered from years past how delicious their donuts were and reasonably priced. I ordered a dozen of different flavors and gave the girl my card. She rang it up and I left. When I got into my car I just happened to look at my receipt and I was astonished that they are selling a dozen donuts for $8.00. I almost took them back into the store. I am wondering how they can get that much with lots of competitors within the same vicinity. To top it off their donuts are not as good either. I won't be going back there. read more

I LOVE Dunkin Donuts... I was VERY disappointed today, service was ok, until I questioned why the donuts looked like they did... she was still kinda friendly, but my office is celebrating "national donut day" a day early, so I stopped to get a dozen, and when I looked at all the donuts, it was as if they ran out of icing... I didn't even get a boston crème they looked so bad!!! I just wish the Owner/Operator would take notice of the job or lack there of, that his/her employees are doing. read more

This past weekend, I went to Dunkin Donuts for the thousandth time with my sister and yet again, the establishment did not disappoint. My visit to Dunkin Donuts was a rare visit due to there being no lengthy, insidious line. I was able to walk myself right up to the counter and smell all the warm, delicately-baked goods they had. The charming, pleasant man at the counter greeted me with a beautiful, beaming smile as he stood, tall and proud, in front of a wall of colorful, mouth-watering donuts. I ordered simply a breakfast sandwich and sweet tea. Awaiting my food, I got the pleasure of looking at all the beautiful, intricate cakes near the front door (because as most people know, this Dunkin Donuts is also a Baskin Robbins). After only a few brief minutes, I received my much-anticipated tea and a brown, crinkly, paper bag that I knew was holding my delectable sandwich. I took a sip of my tea that gave the impression I was drinking liquid sugar, which is ideal for me since I have quite a huge sweet tooth. Finally, the moment I've been waiting so patiently for, I took the sandwich out of its bag and finally took my first bite. It was decadent and bursting with flavor, the perfect thing to start my day with. I'm already looking forward to the next time I get to start my day off with a smile due to acquiring Dunkin Donuts. If you haven't been, just stop in before work or school for something enjoyable and satisfying to please your taste buds. read more