It's a cold December morning and I needed something hot to drink. I choose to get in the drive thru at this store. I placed my order at the menu board, then proceeded to pay for my order and pick it up. The team member wasn't very attentive. After he gave me my drink I was asking for sugar as the glass doors of the pick up window closed. He walked away and I patiently waited. When he came back and opened the window, he asked me if I was paying by cash or card. And I asked him if I could have some sugar because I already paid for my food. As he was giving me the sugar, he told me he thought I was the next customer. read more

Every day they put less and less on the drinks and the costumer service is horrible in this location. read more

Dunkin' - Donuts Near Me - Laurel, Maryland

You might know by now that I love Dunkin' in the morning. It's in my daily route and the flavor of the coffee, is always on my mind. Today I got all of my breakfast for under $10! I love the wraps, they're pretty simple and not a lot of bread. I would like a couple of extra hash browns but I think they count only 5 or 6 to give you. As always the person taking my order at the drive thru is polite and accurate with my order. The cashier seals the deal with a smile It's the little things read more

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Only been here a few times but the drive-thru is always very long. I've found that I'm better off just going inside to get faster service. The employees aren't the friendliest. They don't even really acknowledge you when you go in. Not in this area that often to really go here so it's not a huge deal. Plenty of other DD locations around! read more

I just pulled up to the window, barley getting the chance to rolled down my window because first it's dark outside and i couldn't see where the announcer was to speaker. the server through the window screams at me and my partner the first time "hello" and responded "hello back and give us a moment" a minute later she spoken even LOUDER "HELLO HURRY" very shocked and disappointed. read more

Stopped in for a cup of coffee. The restaurant is clean and the staff were attentive. The business is following COVID protocols. The wait was short and the order was correct. read more

Pretty bad experience this morning. Food was not prepared well at all. Burnt hash browns and burnt/poorly prepared sandwich. read more

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The service went from very bad to extremely terrible today November 21, 2021 that I felt like screaming at the talk slim Indian guy that took my order. To start with, my family and I went to grab a quick breakfast via the drive through. Dude took my order in such a fast way that I knew there was no way he could have gotten the order right even after repeating myself 3 times. I finally moved to the window to pay and pick my order but decided to confirm one more time. This dude went bananas on me telling me that window is for pickup alone and not confirming my order...come to find out he got everything wrong and when I pointed that to him; he became upset and disrespectful. The long and short of the whole thing is that the store does not see the value in taking care of a customer 100% but was rather concern about the long line and the fact that he might lose some customers from me slowing things down a little to get it right only because he got the whole order completely wrong. The staff here are so disrespectful you'll think you're getting free food and who really wants to get disrespected even if free. Bad customer service and they simply DO NOT CARE. Shame! Shame!! Shame!!!. read more

They are extremely RUDE!!!!!! The lady took my order for a Vanilla Chai Latte. I did not say an ice latte but that is what was provided when I got to the window the man gives me the drink and I said that's not what I ordered - I didnt want cold. He got very mad and rude because they didn't hear me not request it. Had the nerve to tell me I need to speak clearly. He must be out his frack n ackle mind. I had to remind him I am born an American and speak perfectly good English and he should practice what he preach. Rude asses!!! And the lady is just as rude. Y'all need to get out of Laurel with that rude behavior. I started to throw the drink at them I was so annoyed. read more

I've been going to this location for only 2 months because the closest one to my house changed hours. This one is also the only location on my route to work that is open at 430am. Trust me, I tried 6 different locations between my house and my job before I found this one. Anyhow---out of the short time I've been going to this one, I've been accused of trying to short change them on 3 different occasions. How can I cheat you out of any money if I'm using my DD App to pay?? If he feels like I'm not paying him the right amount, could it be that he's charging me incorrectly? This morning a $1.68 was charged on my DD and he called me back to the window because he said I owed him more money. I was like its a special on the DD App. Currently, a Large hot coffee is only $1.49 when paying with the App. He looked something up on his computer and was like oh okay. I won't be going back to this DD only because I think he's disrespectful on trying to accuse me more than one time of doing this. The unfortunate side is that I absolutely love DD coffee and this location by far has the most consistent coffee. I know when I get my coffee its going to be hot and the right amount of Cream, Sugar and Caramel. Extremely disappointed. read more

I wish I could give them zero stars by far they have the worst customer service for them to be your point of contact in the morning they are so nasty so rude so disrespectful so impatient I absolutely hate this Dunkin' Donuts and I will not waste my time and give them anymore of my money I've been doing that shit for a couple of years now I'm over it I'm done giving a nasty rude ass is my money i'll learn to love Starbucks coffee . read more

I try very hard to give second chances but this location has to be the worse as far as customer service goes. The employees seem to ALWAYS be upset, considering i've been to a DD before who has had no donuts this isn't the worse thing to happen but it's something that a little customer service training could solve. read more

As Dunkin' Donuts go this is the best one in the area. The owners/workers are friendly and try very hard to work with the fact that I only speak English. But the donuts are fresh and the drive thru is convenient. Though I am not a coffee drinker, I am told by my sons girlfriend that the coffee is quite good. read more

If I could give fewer stars, I would! Every time that I have gone to this place, I've ordered donuts, the donuts I put in a bag and when I get home the chocolate frosting is gone and the donuts roll all over in the bag and the frostings get stuck to the bag. I made a simple request that I was buying for donuts and one of them in a box A box designed for six donuts. I was told that I would have to buy six and when I told them I only wanted four and I would appreciate it if they would provide a box the response was, " hey buddy, I told you you have to buy six." With that, I simply drove away. I will pass it along to other people I know read more

Brenda is always a pleasure to have at the drive thru in the mornings. She instantly recognizes my voice and knows my order and even orders of my coworkers! She has explained specifics of no bread on my sandwiches to so many other workers (maybe temporary/visiting staff?) and is always efficient and pleasant. Nestor, who makes my sandwiches, is a true asset to the store, as well! I don't like going to other Dunkin Donuts locations because I'm always disappointed that the bacon isn't as perfect as it always is here. These two consistently start my morning off well, and I wish the app would let me tip them! Having worked in food service, myself, including a Starbucks Drive Thru, I absolutely appreciate their excellent customer service! read more

I ordered on the go and when I came in to pick it up they decided to inform me they were out of multigrain bagels they should really work that issue out and provide a full refund instead of offering a substitute when you arrive or take the items that aren't available off the On The Go menu read more

We were on route when we stopped at this Dunkin' Donuts (on 03/26/2017 @ 08:51AM) and let me say - for the short amount of time we were here, we experienced: THE MOST friendliest/pleasant staff; I enjoyed THE FRESHEST Turkey Sausage Egg & Cheese on a Flatbread sandwich I've ever ordered from a DD (and I'm a regular at my local DD in Ohio!); the Donuts my family ordered were raved about as well; PERFECTLY delicious coffee! Whatever you guys (& gals!) are doing at this DD -- it needs to set the precedent for how ALL DD's are operated. Well done!!! read more

Drive Thru is slow and staff is unprofessional. When you pull up to the window are very cold no greet just give they money take your food and go read more

Poor customer service! I was given the wrong amount of change back from the cashier, and when I said something (immediately), I was told that I'd have to come back at the end of her shift when the register is counted!!! What?!?! The manager wasn't of any assistance, showed zero compassion and failed to follow up with me at all!! That was my LAST visit to this location!! read more

Quick, great selection eveyrtime I come in plus very friendly service tonight. read more

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My favorite Dunkin' to go to!! The two people who I've seen working there are just about the nicest people ever! They are very fast and I genuinely love them! They need more reviews!! read more

They don't care about the people at the counter - spending all their time at the drive-through while I'm waiting inside for five minutes and then left. Ugghh - a friend took me to DD today despite my warnings, and 30 minutes later, diarrhea. Watch out! read more

Best DD I have ever been too. The drive thru service is quick and all the employees are friendly.

Always a pleasant location. I don't visit this one too often, and I've only driven thru, but they always remembered me. I've never been disappointed in the quality of their food or drink either read more

Every time I come hear the staff is so nice! I wish I knew their names because it's one couple in particular. They always have a smile and are very patient and efficient! This is my first review of a chain restaurant. I pass several dd's on my way here so I had to write this! read more

I look forward to patronizing this DD every morning. The staff is super friendly, courteous and professional. I would give them 5 stars, but they forget to give me napkins, I have to ask for them. read more

I went in to buy the Box O Joe for our Earth Day Community Clean Up event. I ask the man if he could give me 5 extra cups because I knew the amount he gave me wouldn't be enough for our group. He proceeded to charge me for the 5 extra cups. Unbelievable! I never had this happen before,EVER! In fact I have had businesses donate food items for community service events. I left without the 5 extra cups and inspite of how stingily this man acted we still cleaned the trash in front of this Dunkin Donuts . Wish he could have seen these two little girls joyful cleaning the trash off his curb. Needless to say that was the last time I will ever purchase anything from this DD. I do not like to support businesses that don't treat it's customers and it's community with generosity. read more

Went in to have breakfast, got my self a chicken salad crossiant because they where out of wraps (it took them about 2 minutes to get someone in the staff that had the English skills enough to relay this fact). When I got my sandwich I couldn't taste if I was given a croissant with chicken or tuna. Would not recommend breakfast in any way. read more

Great coffee! Great food! Great people!! Always a pleasure stopping by after work! When ever I stop by the drive thru, I'm always met with quick service, warm greeting and a smile. read more

They are A-OK, but be sure to check your order and specifications. They do not pay close attention to detail, (i.e. slice bagels, do not toast OR type of cream cheese). read more

Wow, what a breath of fresh air! Ms Myra is bright, cheerful and "on time" with the drive-thru window order(s). Give this gal a pay raise... TDS ~ Laurel read more

the coffees always great but the donuts we're still and not that fresh sometimes the blueberry muffins are good pumpkin muffin wasn't that great to me read more