I wish that I could give NO STARS! I used to think that the location on 177th & Torrence had the worst service but this newer location has them BEAT. Went through the drive thru earlier this week for 2 drinks, one being a cappuccino. This is 10 minutes before 2pm when they are usually $2. Sit at the window and the drinks are completely wrong! I ordered 1 iced Capp. no whip extra caramel and liquid sugar and a French vanilla cold brew w/ light cream.. Not a hard order yet the cold brew had whipped cream & no creamer, my cappuccino wasn't sweet enough because she didn't add extra anything and both of the young ladies had GOD AWFUL attitudes because THEY messed up the order. The drinks were both made again. And guess what? THEY BOTH WERE WRONG! By the time my order was correct it was after 2. I asked if we could get $2 taken off my cappuccino for my inconvenience. NOPE! Nothing but complete silence from the girl at the window. Turned her head like I said nothing. I pulled inside because believe it or not the drinks were both horrible! The disgusting, young, Hispanic woman, who I then learned was the manager on duty, stomped over to the counter with a smirk on her face and refused to rectify the situation in any way other than remake my drinks. HA! Then she made them overly sweet on purpose. I will never go to this location again. It sucks because I really enjoyed it for the first couple of months they were open but the service only declines with time. I would rather deal with the ridiculous Prices at the Starbucks 2 blocks away than to give my money to this establishment again. At least Starbucks partners know how to treat people. If you're a Dunkin' lover though, save your time and go to another location. read more