Manager was rude. Told me to deal with it when they were out of menu items. Would not give me a full refund. Left the store with nothing but a $16 bill. I walked out without anything.. Manager wanted to fight more than she wanted to make things right. read more

they gave me burnt toast that is rock hard idk how to eat this kind of rude tbh. will not be ordering food again. read more

Dunkin' - burnt avocado toast - Donuts Near Me - Lansing, Michigan

I got my coffee and it was like warm and just tastes like milk. I've waited for my food for at least 20 minutes and I'm sure it will be just as bad. Do not come here it is gross and mismanaged. read more

Horrible!!! I know everyone is short staffed and are doing the best they can but not at this Dunkin'. I went in and order an everything bagel with cream cheese. I waited for about 5 minutes and the girl that took my order asked what I was waiting for? I told her and she said "oh right", another employee said "oh, I didn't know she was waiting for a bagel". I finally got my bagel and well when I bit into it something tasted off. I looked an apparently whomever made my bagel used the same knife for the plain cream cheese as the strawberry cream cheese. I didn't go back in because I didn't want to waste anymore time than I already did. I try over and over to give this Dunkin' a chance but never changes. read more

The reviews speak for themselves. I went here yesterday and placed a mobile order for an iced coffee. Even though there were THREE employees working, the girls behind the counter approached me and said they did not know how to make my drink. How do you work at Dunkin Donuts and you can't make an iced coffee? My favorite part was the interaction I had with the girl who was sweeping the floor -- said she had been working there for three months yet she wasn't helping the girls behind the counter. Employees were extremely rude teenagers who couldn't care less about the business. Please don't go here!! read more

Worst place I've ever seen in my entire life. Never been more disappointed in the intelligence of human beings to do a simple task of taking an order and pressing at most 5 buttons. I'm currently in line and have been for 30 minutes and moved twice. Not because it's busy because they simply won't move. I would rather get stabbed in the leg than come to this establishment again. I will be spreading the word across michigan state university and the Lansing area to never come to this business or any other chain of Dunkin. It's a shame because I used to really enjoy the coffee but now I will spend all my free time actively writing hate on the internet towards this business. Update: just got my drink and it is the worst drink I've ever had. Spit it out on the first sip and when I asked the worker why I waited 40 minutes for coffee she snapped at me so i am one step closer to losing my shit read more

Tried and true. My best breakfast on a croissant spot. The menu has expanded over the years. It's not a place for dieters or those who don't venture into indulgences. This is a place of sucrose and fat. I like it, as a delicacy. My sandwiches are warm, plentiful meat, flaky croissants, melted cheese and moist. When I order anything on texas toast I am overloaded with butter, so I usually eat only one slice. Donuts are ok. I rarely go to Dunkin for donuts. I enjoy the sandwiches. They serve good quality pretty fast. I stop at dunkin maybe once a month or every other month but I enjoy it when I do. read more

I don't know how it's possible to mess up a Dunkin Donuts but this location has mastered it. From the poor attitudes from the employees to running out of milk. You're a coffee shop, how do you run out of milk! Disappointing is the best way to describe it. I was excited about being close by to a DD after living in an area without one and boy was that a let down. read more

I would put 0 stars if I could. The line takes at least 25 minutes+ every time. The iced coffee and cold brew taste like water with whatever flavor you pick. They allow you to order through the app for walk-in pick up and then lock the front doors when you go to pick it up. The phone number for the store isn't even a real phone number. Terrible every time. read more

This is truly the worst Dunkin' Donuts I have ever been to. The first time I went I asked for an ice coffee with cream and it had to have been 70% cream. It was almost completely white. Not to mention it took forever to get it despite using the drive through. Second time, just now, I was the only person in the drive through and was told to wait before taking my order which I don't have a problem with. However, I waited for 5 minutes and then just drove away because no one was taking my order. There was maybe one or two cars in front and no one else in line. The service is just terrible. Don't waste your time. read more

Worst Dunkin' I have ever been to. The drive thru line was super long so I decided to go inside since I placed my order ahead through the app. The crew literally LOCKED the doors so no customers could come inside and I watched several people struggle to open the door with no luck. I then tried to call to ask if there was something I wasn't aware of like some Covid restrictions or something. But no, I couldn't get through. I think they just don't want to deal with complaints so they just left the phone on so no one could call. I then sat in the line (because I had already placed my order) for almost 45 minutes and that is not an over-exaggeration. Awful Dunkin', I would avoid going here. read more

I am writing this review as I am currently sitting in the drive thru line. I have been sitting and waiting for 25 minutes. I would have left, but once you get to a certain point of the drive thru, there is no way to get out of the line. If I knew I would have been waiting this long I would have gotten out of my car and went inside to get my 1 coffee!! Unbelievable. Update: I have received my order and it was wrong. I ordered a hot beverage but received a cold one. When I got to the window and told the worker I wanted it hot she said I would need to come inside because it would back up the line. read more

Hi, my name is Ron and I am a Manager at a establishment next door. I bought a hot macchiato which was lukewarm. I brought the coffee back to dunkin donut's to let the worker know. The lady at the desk proceeded to take my coffee to the microwave and warmed it up. I asked, " did you just warm that up in the microwave." she responded, "yes, if I did not drink half of it she would of made a new one. (Which I did not drink half of the coffee, I only had a sip and went right back to dunkin donut's after.) The worst customer service I had in a long time. I will not be back! I will be sharing this with the corporate office as well as all the other websites. There is way more to discuss if you would like to contact me. so for my experience : Bad customer service. Half filled coffee. Bad top to bottom management. read more

I hate leaving bad reviews, but the last three times I have been to this Dunkin in the past month, my coffee has tasted very bad. My boyfriend also agrees that his coffees have not tasted as good as they normally do. Today he got the Charli, and the milk tasted almost spoiled. I don't know what's going on :/ read more

I would give this a 0 star if I could. Waited 15 minutes in line and then they told me they are cash only. Lady at the front was super rude as well. read more

The donuts and coffee are consistently good, but the service at this location is consistently slow and awful. Skip this location if you don't have 17 minutes to spend waiting in line / the drive thru. read more

I use to work at this dunkin and it was the worst job of my life. The manager was very rude to employees and customers. I was never really trained, kind of just thrown in. I would be criticized on everything and told my drinks taste like shit, but when the owner came in and I made the drink they loved it. I was thrown into making food when I was never taught how to while in a big lunch rush. My coworkers were not professional at all and would just mess around the whole time while we had a line. I finally had enough and quit. After I did, a bunch of employees quit. Best decision of my life. Not sure how the store is now, but hoping it's better than it was. read more

SLOWEST SERVICE EVER!!! it's always terrible every time I come to this location. Don't bother going through the drive thru unless you have 20 minutes to kill. read more

We came here from out of town because my kids remember the Dunkin Donuts brand from when they were little and let me tell you I have never ever gotten this kind of treatment from ANY establishment. ADAM B, the "manager" on duty was the RUDEST , most ABHORRENT retail person I have ever encountered. He stepped into the register as I walked up and acted so erratically that the ordering ended up being a SHOUTING match between him and I. I really and truly believe that this guy s is a RACIST ( I should mention I am Asian) because NONE of the other customers got that treatment before us. His behavior was truly unexplainable! Do yourself a favor, there are other better donut and coffee places around. when you see this DD turn around and go somewhere else! I filed a case with DD Corporate who said policy is to respond to complaints within 48 hours. This happened in July, it is now December. Guess owners don't care either. I actually need to rate the business to post a review, otherwise it would get negative stars. read more

This place deserves a top review. I was here twice in the past week and had excellent service both times; and the products were great too! They're running some sort of special on cold coffee (iced and frozen) right now after 2:00pm. Also, today I went in, ordered my breakfast, and then received a free donut! I chose a coffee roll. Apparently that didn't qualify, but the manager gave it to me anyways (and I didn't even have to ask!). Dunkin Donuts has great coffee and great food, and the service at this particular location has been great! Hopefully they keep it up! read more

The service at this location is unusually slow and 7 times out of 10 they get my very simple coffee order wrong. I will not be going back here. read more

This location is directly between my house and the freeway when I work on the weekends. Its convenient to stop by and grab a quick hot breakfast and coffee, especially in the winter. The main problem is that my food is usually not hot, the wrong food, or just not there at all. Two black coffees, two everything bagels with cream cheese and two of their vegetarian breakfast wraps isn't a whole lot to ask for, and yet it is rung up differently every single time and rarely makes its way into my hands correctly. Pretty frustrated to say the least. I also have yet to see the same staff members more than twice despite stopping by almost every week, which leads me to believe management isn't functioning well. read more

This is the worst every single time i go to the e. Saginaw store the screw it up i order the same thing every time get charged for what i order and they never get it right. Today it was plain bagel toasted with cream cheese and bacon cut in half i got plain bagel with cream cheese at least this time i didnt get a piece of knife in it like last time read more

This is the second time coming to this location since August. Both times the wait time for a PLAIN NON TOASTED BAGEL WITH CREAM CHEESE ON THE SIDE was over a 15 minute wait. Everyone's sandwiches were wrong and the staff were extremely rude to us. The first time the excuse was they were under staffed. They had 6 staff working this is ridiculous. read more

Staff was super kind and delivered my order accurately. Service was just very slow and they seemed extremely stressed. There was only one car in front of me in the drive thru but I have no idea what was happening inside. read more

I went there the other day and it was such a mistake. First of all their Covid restrictions are absolutely disgusting. I don't think a single worker was wearing a mask. I had literally stopped at this place just HOURS after my father DIED of Covid. I was still in shock and the state of this store made everything worse. It was filthy, literally the floors were sticky. It was run by literal teenagers who I overheard were talking trash about customers (specifically judging how old a woman was and how she was dressed) I swear none of them were over the age of 16. now you may say maybe it was just a bad day. But my drink literally tasted like dirty dish water and my wake up wrap? GAVE ME FOOD POISONING!!! I was sick for TWO DAYS! Imagine your dad dying and getting violent food poisoning while you're trying to arrange his funeral. it was literally the worst experience I've ever had at a restaurant in my entire life. I'm already considering contacting the health department after the supposed management disregarded everything I had said. Please please please go ANYWHERE but here! read more

The service here is lacking. Only after reminding them twice that we were missing part of our order did we receive it. Even then, it was cold. The manager on duty was on a power trip while we were there. Multiple times she caused a scene in front of a store full of customers. The staff seemed to be undertrained but her management of them made it worse. Yelling at your own employees is not the way to get them to perform better. Even when the store had calmed down the manager said she was going to "rip her (one of the employee's) face off". Extremely unprofessional. The management here needs a change before we will return. read more

I really tried to like this Dunkin' Donuts and there is one assistant manager there named Lori who does an exceptional job. Unfortunately they are never stocked correctly and some of the management there need some retraining, not Lois though she's great.. I tried to contact the owner of this franchise and just wanted to give him a review of a couple things and he never took the time to contact me. I left my name and phone number on more than one occasion. I actually go out of my way to visit the Okemos Dunkin' Donuts to get a particular sandwich that I like from Dunkin' Donuts. If you are tailgating and need a large order I would recommend the Okemos Dunkin' Donuts over this location, you won't be disappointed. read more

LOL because the people who work here should probably learn the menu and how to make what is on it. I asked a simple question of what is it in one of the products and she said "I don't know" ... what. Just awful, go ANYWHERE else. read more

DO NOT GO HERE! This place has horrible service and horrible staff. They are literally incompetent and unable to do anything correctly. Save your time, money, and sanity and go somewhere else. It should not take 30 minutes for them to make an iced coffee and a bagel with cream cheese. read more

Donuts are good, but you have to get the right one. Also sometimes the drinks aren't what you order.. aka the heresy ones

Worst dunkin I've ever been to. Entire staff is incoherent and unaware of the menu themselves. My order of a coffee and a sandwich was wrong and took 15 minutes. I was the only one in the store. What a shit show! Not worth the time read more

I submitted a complaint through the Dunkin Donuts website about my poor experiences. Today I received a call from the manager sincerely apologizing for the bad experiences and asking for another opportunity to keep my business. I'm going to give Dunkin another shot as I truly appreciate good service and a focus on customer satisfaction. read more

I don't eat many donuts but every now and then I swing through the drive through here to pick up some donut holes to share at work. The drive through is fast and efficient and my colleagues love the donut holes! read more

If I could give this location 0 stars I would. I was in this evening and for the last week they haven't had the coffee coolata mix. The guy behind the register seriously had on a sleeveless shirt! That's definitely a health code violation. To top it off they were out of donuts. How are you out of donuts?! Worst experience ever. read more

If I could give this DD no stars I would. My wife and I after a number of stops were able to order Boston Creme Donuts. Which we love and have eating many through the years. I could not believe what they had done to them. They were filled with some good, sweet ,white stuff. It looked like Sn- -t. To me it was so discussing I threw it away. Where did the wonderful vanilla pudding go? Who ever thought this up should be fired. read more

I went in here last Sunday around 10 AM and waited at the counter for over 5 minutes and was not even acknowledged by a single staff person. My wife and I just walked out. The dining room was totally empty and there were about 4 people behind the counter dealing with the drive-thru. I'm not typically impatient, but it was rather rude treatment. I went to Tim Hortons instead for some better coffee anyway. read more

Being that I was only in Michigan for apt he weekend I was so excited to get back to Dunkins- alas this location was sub-par compared to the high quality of the other Dunkin establishments. It was not a very clean restaurant overall and the employees seemed to be quite disinterested. The food was fine but.... I've seen better. read more

This place is honestly the worst when it comes to customer service. Every time I come here, they are completely incompetent and very unpleasant. When they attempt to take my order through drive thru, it's a nightmare and it takes forever. I find myself repeating my order and they can't seem to understand the words I'm saying. Hire new people. This place is trash. read more

Great Bagels. Hire more employees, please. I'm currently sitting in the drive thru line, which locks you in with a curb, no way out... And it's been 20 minutes. This has happened before, and your employees constantly apologize that someone didn't show up, so they're screwed. I've never ran a business before but having an extra person on the breakfast shift could help. Also, less salt on your salt bagels. I mean jeez o petes, that's a daily intake of sodium in 6 bites. read more