I just stopped by around 1PM and thank god that I did! I was craving a hot chocolate (I'm pregnant) and this is one of the best hot chocolates I had in a while . I don't ever right reviews but the fact that this hot chocolate was so creamy. I couldn't resist! Anyways thanks to the crew read more

Dunkin' - Coffee & Tea Near Me - Lake Alfred, Florida

One lady working here was friendly but the young tiny girl working here was not friendly. However she worked very quickly and had my order right. read more

See all

The manager here is horrible. I ordered an iced latte and asked if they could add a splash of cream. The man taking my order said no and I was confused because many dunkins do it and the cream is not something that has to be steamed, it is like adding extra milk. Another lady took over and was willing to do it then the manager said that it wont taste right because it is a milk-based drink and how it is against policy. I would like to see that policy, dunkin corp. Either way I went back and forth with this manager until I finally was like okay you won't put cream in my beverage that I am paying for, can I get the cream on the side so I can put it in the drink. Yes, actually. So I feel like you are a stuck up person who gate keeps beverages and lazy, too. I got an ambiance vibe that you did not care about the customer. I could hear you laughing at me. You really shouldn't be manager. every time I come and you are there, there is some type of problem. Dunkin corp replace your manager, she is a bad manager. read more

Out of doughnuts, out of milk, no napkins, a cup costs $1.07 if you'd like ice water and the iced tea looks like it came out of a swamp. But they deliver all with politeness. read more

Dunkin' - Iced tea. Normally it's clear, not cloudy. - Coffee & Tea Near Me - Lake Alfred, Florida

They can't get anything right. Order online or in the drive through and you might just throw your money away. They give you whatever they want to give you and then when you try to call to tell them THEY DON'T ANSWER THE PHONE! Never again. They can keep their stale donuts. The incompetence is appalling. It's a donut, they can't even give you the right donut.... Where TF did I move that the IQ is so low they are incapable of filling a simple order? read more

Every single time I go to this Dunkin I remind myself why I just rather take the trip to the auburndale Dunkin located in Walmart. Employees are rude and unaccommodating, the coffee sucks and 9 times out of ten it's wrong. And you'll likely wait for this coffee for 15 minutes. Save yourself a lot of time and frustration and go somewhere else. read more

Just went thru drive thru. The service was fast but the food was cold. I ordered the sweet bacon croissant and my husband ordered just a toasted butter croissant. Both croissants were cold, the egg and bacon was cold and cheese wasn't even melted. And he asked at the window if they toasted his croissant that fast because soon as he paid they handed the food out the window and the girl said yes. So obviously they precook everything and throw it together and don't warm it up. Was a waste of money to us because neither of us ate it. So let me add now I emailed corporate who doesn't even read the emails yet responds. I notified them with the location and they sent an email that somewhere in New Jersey would be contacting me to which I responded obviously they don't read the actual email before responding or they would know it was the Lake Alfred, Florida location. So I'll be waiting to see if New Jersey contact me or if the correct location contacts me! read more

See all

They are spectacular in the morning, good in the afternoon, but not always helpful, friendly, or pleasant at night. The service, food quality, speed, friendliness, helpfulness, and accuracy in the mornings has always been top notch in my experience. Things can sometimes slow down a bit in the afternoons. However, at night, they have sometimes run out of items, turn off their ovens well before closing time, and don't look very happy to see you. I've never been able to order donuts after 8:00 PM. Courtesy from nighttime staff depends a great deal on which crew is working that night. Some are quite friendly and others downright unpleasant. Overall, if you're looking to get your morning caffeine or breakfast fix, this is a great spot, but maybe not so much after sundown. read more

By far the worst Dunkin' Donuts ever!!! This location should be closed down immediately, worst customer service ever, always runs out of things like small cups, donuts, bagels and coffee. Who runs out of donuts and coffee, this is the main reason why people come to Dunkin Donuts! I just can't express how disappointed I am of this location, someone needs to do something about it ASAP. Every time I go it's something new, it has never been a pleasant visit. read more

I never write reviews but I am fed up with this dunkin. This place always gets my order wrong and when I ask for it to be fixed they make it seem like its my fault. Today I asked for a plain bagel toasted with cream cheese and butter and I got a bagel toasted with butter and a piece of hair. Its not my hair because my hair is brown. My coffee was not hot it. read more

See all

So I stopped here on my way to do an open house. I was trying to do something besides coffee and I asked the cashier about the coconut refresher like if it was good what was it etc. She had me sold on that it was made with coconut milk and fruit flavoring. When I received my drink omg it was disgusting ! It didn't taste like it was made with coconut milk more like coconut water. I asked her about it being made with the water and she reassured me it's milk. Anyways I had already driven away. It tastes liked bubble bath or like body lotion it was appalling bad. Very weird odd tasting drink. I also used the ladies room before I left and it was disgusting as well there was poop all over the toilet seat. I cleaned it up because my bladder couldn't wait. Thankfully I was wearing a mask and tried not to focus on the poop on the seat. Gross drink and gross toilet! read more

This place is awful. My 5 year old could read directions and make the food more correctly. Multiple times of requesting Sausage on my breakfast sandwhich bc I dont like bacon, for them to always give me bacon. Like really? Sausage is literally an option when im ordering! This time the bacon was even BURNT and THEY LEFT OFF THE CHEESE! I hope these people dont make more like like $9 an hour because they are deserving of nothing more because they are clearly incompetent. Dont go here. read more

Very slow workers. Took too much time to even take our order at the front. There was only two people working and too busy talking with each other and not even paying attention with what was going on around them. Although the place was very clean I will say that. But not my favorite dunkin' that's for sure! Waited forever to even get my drink AND I SAID NO WHIP AND SHE PUTS WHIP ON IT :( read more

This place is horrible, at least from a mobile order standpoint. Almost always never ready 15-20 minutes after placing the order and have forgotten items several times. The worst part is usually there is not any other customers even at the place. Just wild. read more

My husband and I have a coffee date every week, and every week the staff is rude, they are always out of something. They are not cleaning the coffee makers as they should, as 9 times out of 10 the coffee taste like it has been burnt. This store has a problem with its staff stocking the store and with its staff having good customer service skills. read more

We were in line without ordering for 22 minutes. As soon as we said hello the person said "you can order now, sorry about that". 0/10 would not recommend coming to this specific location. I have never had this experience at any other Dunkin' Donuts. read more

I go to this Dunkin' almost everyday considering it's right by my job, generally the atmosphere is great, amazing customer service but they have recently hired a new girl who is completely RUDE. I have greeted her and have told her thank you on countless occasions and yet she doesn't acknowledge me. I have asked her for Splenda or a straw and she's annoyed. Today was quite interesting, as I placed a mobile order through the drive thru, where another employee kindly asked me the name of my mobile order and to pull around. I get to the window and my husband is told by the new hire a total, which my husband unconsciously hands her the card, let me mention she did not greet us. After realizing that he has made a mistake, he tells her, where than she immediately gets annoyed and tells my husband to give her the card back to place a refund. She begins to converse with her co-workers with the window open and says "well they didn't tell me that they had a mobile order!" Please keep in mind that I told the employee at the speaker it was a mobile order? I guess I have to also announce that again at the window? She completely blew me away. My husband than tells her after overhearing her talk about us with her co-workers "Are you trying to blame me?" as she proceeded to say "Well you never told me you had a mobile order!" Mind you this is coming from the same girl who doesn't even greet or acknowledge your presence when you arrive at the window. I did try to find her name on the receipt, but it was under another employee. Beware of the new hire at the window. read more

The staff was friendly, order came out quickly even with a large crowd, and everything was right, hot and as ordered! This is wonderfully unlike another location (Auburndale) where I have to wait so long that the order hasn't come out near the same time or temp and items are missing. read more

I was trying to give this Dunkin multiple chances but this is it. They occasionally get my whole order correct but that is when I have an order with 1 item. I don't normally write reviews but I have multiple orders now messed up. I went in today with a simple request. Two drinks and I was trying not be really annoyingly specific so I ordered a dozen assorted donuts but "nothing filled". They asked "including boston creme" (which is filled) to which I respond yes. They ring me up, drinks are fine and hand me my donuts. I get home, open the donuts to find HALF of them are filled! *FACE PALM* I guess my husband is only eating filled donuts today. I don't understand. I was very clear, nothing filled. I have had a lot of things mixed up before at this Dunkin but I just do not understand how you can get a simple order wrong. I guess next time, I will have to go in with even more specific instructions and say exactly which donuts I want. read more

Dunkin' - 6 of the 12 are filled when I specifically asked for NO FILLED. - Coffee & Tea Near Me - Lake Alfred, Florida

Being truthful and honest, ALWAYS go at night! We have the best customer service on night shift. Bet.

I went to the Lake Alfred Dunkin Donuts today because it is closer to my house. I went through the drive through and ordered a large caramel iced coffee, the employee informed me that they were out of caramel so I ordered a large hazelnut iced coffee and an apple fritter. The employee told me to hold on because she needed to see if they had anymore apple fritters. I waited for about 30 seconds and another employee came on the intercom and confirmed my order without mentioning the apple fritter. I told her that I also ordered an apple fritter and she said "okay, pull toward" without telling me my total or if they had anymore apple fritters. I proceeded to pull around to the first window and hand the cashier my card. She ignored me at first while she was discussing with her coworkers about a meal that wasn't payed for. She finally looks my way and ask if I ordered a sandwich and I told her no. She turns back and starts talking about the same situation with her coworkers in a very unprofessional way wanting to know " what the f*** happened to the order that wasn't payed for" while I am STILL AT THE WINDOW waiting for her to confirm MY order. They were discussing that it probably happened because she was playing phone not paying attention. She finally turns back to me confirms my iced coffee but not my apple fritter that I also ordered. I had to reorder the apple fritter, she took my card and gave it back all while still talking about the meal that didn't get payed for. Profanity was used during this I entire conversation with a few of the coworkers. I pulled to the second window and she handed me my coffee (which was disgusting) and once again I had to ask for my apple fritter!!! She finally got a bag gave me my apple fritter (which was cold and hard) but didn't give me any napkins or a straw. I asked for a straw and she said that they were out of straws at the moment. No apology and not a "have a nice day" as they were still in conversation about the meal that wasn't payed for. This was the first and will definitely be the last time I will be going to this Dunkin' Donuts. They customer service was awful along with there organization (which is probably why they lost profit in the meal they gave away). They have not only lost profit but also a customer! I will be sure to tell everyone I know about my horrible experience at this location. read more