Honestly they need to clean up the space and be more professional. We walked in and one of the workers was stopped, making fun of one of the customers and calling them a n*** (it was a drive thru customer). We did not wait that much for our food maybe 10 minutes or less . read more

I came to Knightdale's Dunkin Donuts on a whim. I didn't know what to do or anything and KK helped me figure everything out so easily. She welcomed me, helped me order on the kiosk, and fixed my order so professionally and efficiently. The place is spacious and the donuts was good! I'd come back again when I get the chance. read more

Literally everything needs improvement. Always a problem. If you want a plain donut no joke they won't have it.

This place was terrible! The service was awful, we waited 30 mins to just be attended even though we were the only people in the building. After being noticed the employees had told us that they couldn't take our order due to technical difficulties. And then when I made my order the latte I ordered was half whip cream. We ended up waiting 30 mins in between each item we ordered. That being a latte and two sandwiches. read more

It has been a while since I posted, but this awful experience at Knightdale Dunkin' Donuts this past weekend made me want to post. The person taking my order just stared at me and even when I said hi, would you like me to start my order now? He said nothing. Then he tried to charge me $24 for three coffees. When I told him that is wrong. He just made the adjustment Without any kind of customer service! Then he gave me the wrong coffees. I saw the right ones behind him and asked him to please pay attention to what he's doing! I would definitely never never never go back to this Duncan... Which is saying something because Dunkin is my favorite place in the world to get coffee!!! I also can see by what was there that no one's even going to care about this bad review! read more

Can't walk in to get a donut or coffee... only drive through. Not very customer service oriented as well as not enough donut selection . I left instead read more

Store said it was open and took mobile order/money. It was closed. Contacted customer service and was told we'd be refunded/get an email... still haven't received refund or email from DD customer support, tried to talk to manager in store, they refused to refund or give the exact order. She refused to give me franchise's owner number. We'll just dispute with the bank. I did tell the manager I'd be posting their terrible customer service on social media. Do not use this store. Extremely rude and even said she didn't care if I posted my experience, that she was aware the community knew how they are. read more

I went in with a simple order- SEC x E on a croissant with a large hot black tea- nothing added. Kylah was the person ringing me up. There was one man waiting for an order sitting in the dining area. She was so incredibly rude and dismissive. I received my sandwich and stood around for my tea- two men came in after me with coffee orders with extras and after ten minutes I still didn't have my tea but they had gotten theirs and left. I waited around patiently until I really had to go and when I walked back up and asked Kylah if I could get my tea she gave me a dirty look and said "we'll get to it" with an attitude. All it is is hot water and a tea bag! I tried to call the number on the receipt to talk to a manager but I was unable to leave a message. I am from NY and I love Dunkin but this location is dirty, its employees are rude, I won't be back. read more

Won't even say hello at this store don't greet you and act like they don't won't to be there

Stopped here to get a couple coffees and hash browns. While ordering, I couldn't hear what the employee was saying so I had to ask them to repeat themselves a few times. I heard another employee yell into the mic. I initially asked for creamer in my coffee but I checked it before pulling off and the creamer was curdling so I asked for it black with creamers on the side. The bag the hash browns were in had dark gunky stuff and what looked like a piece of an egg white inside. Gross. Just unclean. The whole experience just seemed dirty. It seemed that they didn't have it together, though they weren't THAT busy. Just seemed off, I won't be back. read more

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Female employees were so incredibly unprofessional, rude and refused to make my drink with light ice, literally cussing and being so weird. Also the location was filthy !! read more

I went to dunkin' donuts placed my order took my receipt when I got home and check my account I was charged $5 more than what was listed on my receipt. It could have been an accident but I wasn't happy about it. read more

Wish I could have given zero stars. This is the worst customer service I have ever received at this location. Ordered a large caramel macchiato, went to taste after, expecting something good, there was no flavoring in it, I knew there was something wrong, brought to girl that made it, she said I didn't ask for flavoring, I told her that I did, she gave a me a look that she wanted to kill me, like just walk away, like so what just get out before I hurt you, another girl walked up and said do you want me to add flavor to it, I said yes, honestly if they were worth anything they would have offered to replaced it, if they had it would have been out of my view they probably would have spit in it. Sure wish I could speak to that location's owner I would give her an earful. Should have known something was up when everyone behind counter except one young man were cutting up like crazy and the one that waited on me came up with a candy cane hanging from her mouth. The next time I walk into that place if any of their present employees are still there with exception of young man is still there I'm walking out, not worth my sanity. read more

Service was not up to par. Didn't put butter on the bagel instead they put cream cheese, didn't make my coffee correctly. Not paying attention to what the clients ordered. This is an on-going thing. I don't think the staff is being trained correctly. I've been going to Dunkin' religiously for over 3yrs and I get the same thing 90% of the time. This specific Dunkin never makes the order correctly. It just doesn't make sense to get a XL coffee with 6 cream, 5 French Vanilla, 5 Sugars and it tasting differently every time. Probably the worst one I've ever been too The workers are nice and apologetic, but at this point that's sweet but we need these orders right. I kept saying to give them chances to get it together, but I can say I'm going to stop coming to this one all together. read more

I think there was a change in ownership here recently? Either way, the service has become absolutely terrible. If you place a mobile order no one will make sure it's ready and it won't be in the take out tray. I had to wait over 30 minutes. The drive through is also a joke. Once you finally get your order, expect multiple things in it to be wrong. I've tried to go here 3 times in the last few weeks and it has been consistently horrible. read more

I live really close to the start of donuts so that is why I keep on trying even though I'm just appointed every time I go there they are in capable of making an iced macchiato without coffee grounds in it And if you go there and ask for another one I'll just give you another one with more coffee grounds in it with a big side of attitude read more

Dunkin' - a bottle of dunkin'donuts - Donuts Near Me - Knightdale, North Carolina

I'm pretty sure my milk was spoiled in my iced drink. It tasted sour and I could not drink it after two sips. A waste of drink and money. As well as making me feel nauseated all day. read more

Please don't waste your time or money stopping at this DD, the staff are the most unprofessional and disrespectful I've ever encountered, and the food is trash, everyone from the manager down needs to be trained on proper customer service. read more

Went through the drive thru and I've worked at Dunkin for 2 years and I've never had disrespectful people working the drive thru. The lady snapped at us and then handed me a coffee that has coffee ground in it . And when I called to let them know they don't answer the phone at all so . I can't drive back when I live two hours away and realize 10 minutes driving the opposite direction that my coffee has grounds in it that's not ok. read more

Avoid at all cost. Poorly made drinks, lazy staff and especially bad manager. Go at your own risk.

Love the coffee!!!! Service is actually pretty good and the staff appear to get along especially early mornings.

The service is great and I've never had a bad coffee. The blueberry is my favorite! They are the only place that makes blueberry coffee!

pulled up and the employee hid in the back there were 3 cars and he wouldn't come out. this location has gotten very slow and terrible to come to. Tried to call and he won't answer either terrible read more

was given wrong order purposefully after i accidentally stuttered saying my order. she looked me in my eyes and handed a white watered down coffee with a bagel that looked like it had been wiped on a dirty machine read more

Does this location even have management at all? Constantly out of things , speaker you can barely hear in drive through and just very poorly run. If you try to call , you get a message saying " not accepting messages at this time " no matter when or what time you call. This store has been here for years but has never been bad like this! Very sad and now I travel several miles out of my way to go to another Dunkin! Wish new management would take this over and bring it back to life! read more

The last couple of weeks the service here has went DOWN. Place an order to the app and have to sit and wait in the line for the only person working to actually make a pot of coffee. This happened 2 days last week. My daughter stopped there this morning to bring me coffee with her. She said she could barely hear the young lady. She had to repeat the order several times. I get my my coffee and the receipt say 4 sugar and 4 creams. I don't use sugar. I'm happy that I looked at the tag before drinking the coffee. I have been calling since 7:11am and the phone is not accepting calls. read more

Unfortunately, my long-time favorite coffee place has fallen apart. The employees are slow, which is understandable, I guess, since every place is understaffed. But they don't bother to say a simple, "I'll be right with you," as they walk back and forth past the counter, carefully ignoring customers. Food orders are undercooked. Drink orders are hit-or-miss on their accuracy. I've been there many times over the past month, hoping for a rebound in customer service, and last weekend, no one was masked. When I asked the unmasked employee behind the counter, she said masks are not required. I was not able to find any changes to the county ordinance, so apparently, Dunkin knows better than science? Maybe their scientific prowess is part of the reason for a lackluster cleanliness score? read more

This space is shared with an ice cream shop and the staff are split between the two. Add the drive through and wait times can get out of hand. On the other hand when there's no line service is so quick it's suprising. They do run out of items yet what's there isn't always fresh. Edible just not fresh. read more

Absolute garbage. Dunkin' is always hit or miss depending on location, but this one exceeds "miss" ...the coffee and hash browns border on inedible and I would hate to be the person who dares to try any other food from this location. read more

Do not go here if you have somewhere to be. This is the slowest fast food drive thru I've ever witnessed. They often mess up orders, as well. It would be one thing if the staff was pleasant but customer service is lacking. Some employees act bothered by all people. I believe it's all about attitude and the morale here is definitely poor. read more

I come here every morning! The staff is always super polite and they always make my coffee just right!

Basically every time we come to this dunks there is an issue with our order. The bagels are never toasted when asked so when you ask for extra toasted, they decide to burn your bagel and barely put any cream cheese on it. How does a bagel go from not toasted at all when asked to completely burnt? We also are almost ALWAYS missing an item from our order. I'm really over this dunks. A new business needs to come in and if they make decent/fast breakfast food they could make a killing in Knightdale. This dunks needs to go. read more

Dunkin' - two donuts on a table with a cup of coffee - Donuts Near Me - Knightdale, North Carolina

I came here this morning with my daughter because she wanted an iced coffee. They were pretty busy as the McDonalds next door is closed for renovations and I assume they are picking up some extra traffic. I have been getting over a cold and started coughing while waiting in line. The girl behind the counter (I didn't get her name) stopped what she was doing (they were very busy) and gave me some ice water. I thought that was really great service and I hope their manager reads this because it's easy to complain but very few times do people actually praise. She was great! And I didn't cough at all after that! read more

Customer service is awful, and half the employees can't even speak english. It literally seems like they hire people with zero customer service experience, and the employees have absolutely no idea what they are doing. Wait lines are extremely long and drinks are disgusting and not correct half the time. read more

It's Dunks, so I don't necessarily expect the people to be cheery and over the top excited to be at work. But does that mean that they can't, you know, try to at least be polite? Listen, you're gonna go here even if you don't want to because it's the only Dunks around. Maybe the employees know that and they are aware that they have you by the munchkins. Just don't go in expecting happy faces or to be treated like you matter. Went to the register with my 5 year old, who asked if they had lemonade to drink. Girl behind the counter can't muster up the strength to respond verbally so she shakes her head. I said that was ok and ordered my bagels and coffees along with a Coolatta for the little guy. The employee finally opens her mouth to say "that it?" I smiled and said yes, swiped my card and moved over to the pick-up area. She hands me my two coffees without saying a word, another girl hands me my bagels and that's it. So I'm waiting for the Coolatta and 7 minutes go by before anyone notices that I'm still standing there (because they're all busy making fun of the drive thru customers). An actual polite employee asks if I'm being helped, I ask for my Coolatta, she delivers quickly and we leave. Let's be honest, the food and coffee taste just like any other Dunks (down south at least - up north you get actual delicious coffees) and I'll probably be back since they're the only one around. But just don't expect any customer service at all. read more

No. Never again will I give my business to this DD. I eat at a lot of DD but the service, attitudes and lack of resolution will prevent me from stopping again. I ordered a dozen donuts - paid for a dozen before she started filling my order. When she completed filling my dozen order she proceeded to tell me that there was an up charge for 3 of my donuts. What? Where does that say that on the board? No where she said. She then proceeded to charge me full price for the 3 instead of the up charge. May I make a suggestion? Fill my order then ring me up. How difficult is that? Then there are no surprises if she is communicating along the way. I sent my comments into the site of that was given and of course they never followed up. See you later DD. I take my clan of 10 for donuts or breakfast every Saturday but will not visit here read more

Took over 30 minutes on two separate occasions to get a cup of coffee in drive thru. In both situations waiting occurred before and after I had ordered. When I approached the window the employee did not say hello or respond when I said thank you. read more

I've been coming here for years, starting back when it was a good place with good coffee, good food and good service. Those days are gone! I went there this morning and was treated by the young black kid at the counter about as apathetically as I ever have been. Doesn't greet me, just waits for me to order something. I order a coffee and a chocolate glaze donut. Holds hand out for money. Gives me the wrong change, the wrong donut, asks *three* times what coffee I ordered and what I want it in. Messes that up too. No apologies, no "thanks for coming in", nothing. The coffee is terrible, extremely weak. How has this store become so terrible? He is just one example. They can't seem to hold on to any employees, and the few good ones leave and hire slugs like this guy. Done with this store! read more

Came here a few times before work. Even without a line, service is slow. They don't have many donuts available and this is early morning and when I asked for a blueberry muffin they hadn't even started making them yet. We won't be back. read more

I used to come to this location a lot but after today I will not be coming back, not only did they screw up all three of our coffees (giving my diabetic sister tons of clumpy sugar in hers) the lady who took our order was extremely rude and disrespectful, she didn't have a name tag so I don't know her name just that she was in a blue shirt working today (08/03/2020) at 1:20 pm read more