I live smack in the middle of two Dunkins and one is brand new and then there's this one. I purposefully choose this one bc the staff is so delightful, my order is always ready for pickup when I get there and made perfectly every time. I walk in to get my coffee and the staff is singing, laughing, having fun with each other and the vibe is just contagious and a great way to start the day. Keep it up, team! read more

Good amount of selection of donuts and munchkins here at this DD location on Baymeadows by Southside. I usually order a Glazed Chocolate donut or a Bavarian creme-filled to-go. The checkout service cashiers are helpful and nice and give extra napkins. Parking is easy and quite accessible from the main highway. read more

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Well, to start, the staff here is nothing short of incredible. They are friendly and your order comes out super fast. They are a great representation of the Dunkin' brand. The inside has the usual Dunkin' ambiance and though b there was a line, it went really fast. I ordered a half dozen donuts and coffee and they were ready in no time flat. I would definitely recommend this particular Dunkin' location and is give it a well earned and well deserved five stars. read more

Dunkin' - Coffee & Tea Near Me - Jacksonville, Florida

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Worker refused to let me use the bathroom even though I come here all the time so now I will not be coming back and I also bought something when I was in there read more

Allen the Manager deserves praise. He does a tremendous job and has the best customer service. He leads a great team. read more

Dunkin' - Matcha and Coffee - Coffee & Tea Near Me - Jacksonville, Florida

Got a sourdough breakfast sandwich , got all the way to my job on the other side of town to realize there is nothing on it cheese and a few pieces of bacon for almost 7$ . Service isn't bad and it's a clean store and not too busy so my question is why didn't you make the food right ? read more

The five stars today is strictly for the customer service that we received from Alyssa. She was friendly, professional, beautiful smile, and made us laugh! She was an outstanding representation for Dunkin' Donuts, and it was a surprise because she has only been there for a week. Given her level of professionalism and her desire to provide customer service I would've never guessed such a short duration. Whoever hired Alysia was right on track. read more

Dunkin' - a variety of donuts in a display case - Coffee & Tea Near Me - Jacksonville, Florida

America truly runs on Dunkin!! The line out the door this morning was monstrous, but the knocked out customer after customer in a record pace and most importantly got my order correct. The environment was inviting with colorful decor and the smell of freshly brewed coffee and baked donuts. The employees are friendly and when I placed my order for multiple items they responded with a smile. Some places seemed annoyed if you go over 2-3 items. Great customer service. read more

F***ing horrendous and unbelievable My service was great Ana and Monica took my order and did it fast got me my drink so I could get on my way. But what I saw in front of me was just awful and unacceptable as this one lady who I won't name rudely berated Monica and her trainer for not having less ice in her drink I mean simply put how silly to treat two over worked and under paid people so badly over ice not only that but she nastily requested with a attitude and a tone that they remake the drink but that's not what disgusted me, no what did was the lack of support there manager (that the lady had asked for) anna gave them the manager came in and then took part in berating the poor girls she lectured them for minutes on end instead of supporting them and telling the customer to take it easy on them she instead decided to insult them and belittle them especially after all the hard work they had just done. To be frank I can't see how anyone could stay working for leader that doesn't support them or quite honestly backs them up whenever a rude and completely unreasonable customer comes through, honestly I will still come here because the team it's self is reliable and friendly as can be. but I d feel my favorite employees will be there much longer with the lack of support that's shown. read more

This location was completely remodeled somewhat recently and it's a big upgrade. Much nicer, more modern looking and they even have coffee on tap now. The staff tends to be friendly but somewhat slow on making drinks and food in my experience. This location gets busy in the mornings and the parking lot is still just awful. They seemed to be working on it when I was in there so maybe it will at least be repaved. Like all Dunkin' Donuts the coffee drinks are just hit or miss, you never know. If you visit frequently make sure to download the app and make a membership to get points and special offers. read more

I was craving donuts this morning & sent the hubby to fetch a dozen. They were already picked over and bustling this morning, so I didn't get the variety I hoped for. That being said, it still hit the spot. This donut store packs their creme filled pastries, no wimping out here! The downside to this location is no drive thru- tucked in the corner of a funky designed complex. They do have a wall up window outside... Which is odd. But it doesn't deter anyone- mornings are always hopping here! Hubby also grabbed me a coffee & it's made perfectly! Love mussels some D&D! read more

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Service was great, I had a complicated order and the women working were open to help in anyway! Will be returning.

This is one of the better, more consistent locations. They don't skimp on flavored syrups with half pumps. The employees are friendly. On the rare occasion my order wasn't right, they've been apologetic and fixed it. Mobile orders are usually ready pretty quickly, even during peak times. The only drawback is there's no drive thru but there's ample parking and I'm typically in and out in a few minutes. I think I've only had to wait for a significant amount of time maybe once. read more

Wonderful service at this location. The staff are friendly and helpful! Dunkin always delivers on what is expected...good cheap coffee and solid donuts. You will always get the same thing when you come here. If you are looking for better quality coffee then you are better off at Starbucks or Bold Bean locally. But, there are days where I am all about getting a sweet drink at a lower cost, so I am good with Dunkin and my DD perks! read more

Dunkin' - Coffee & Tea Near Me - Jacksonville, Florida

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I haven't visited this location in quite some time because it's walk-in only and last time I was here, the cashier was rude. Service has stayed consistent because instead of being greeted with a " Good morning" or "thanks for coming in". I was told to "call ahead next time for placing an order of this size" in a rude tone. Very first thing she said to me while bashing my order. I placed the order online an hour and a half earlier. Won't be here again. read more

I prefer Dunkin Donuts vs that other pricey coffee chain. I don't feel DD is very well represented in Jacksonville since I've moved back. I stopped in to get coffee and donuts for my team since we're moving our store this weekend. I ordered 4 dozen assorted donuts and 2 boxes of Joe. The total was $60 or so and I was paying by card. I slid my card w chip into the machine and the cashier/mgr still insisted on seeing my ID and credit card. For what? She spent the next 3 minutes trying to decipher between my nickname used on my Amex and my legal first name shown on my license. Uggh! Congratulations, 2 customers walked out while you were giving me the 3rd degree unnecessarily. Overall the coffee n food were adequate but I doubt I'll return to this location. read more

Absolutely love this place and not just because it's Dunkin Donuts, but because of the people. When I moved here and I didn't have WiFi yet, I would come here EVERY day at noon just to get online to check my emails and search for things. I would see the same group of people and we instantly became friends. It was their time for seniors to get together, talk and laugh in which they included me with open arms! I got to know the employees and they were amazing! New faces since I first started coming here but still the employees are great! They do not have a drive thru window due to the location of this DD but they do have a walk up window which stays open until 10pm. I'm actually glad there was no drive thru window because I may have just picked up my coffee and donuts, sat in my truck and got on the Internet in the parking lot. This forced me to go in, have a seat and socialize. There hasn't been a time when I have come here and the coffee was not fresh, same with the donuts. I haven't been here in the afternoon so I cannot speak to the freshness when it comes to the afternoon shift. Regardless if I ever decide to move to another part of town or another state, I will return to this DD just to see how my first Jacksonville friends are doing. read more

Best tea best value and this location is as good as gold! Donuts always fresh great service and clean store and they are hiring !!! read more

Dunkin' - Coffee & Tea Near Me - Jacksonville, Florida

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employees asked me how to make the drinks as if i worked there drink tasted awful and donuts looked really old

When I have time I stop by dunkin. I have a coffee maker and a kuerig so it's not very often. But when I want something extra creamy and sweet to drink this is my choice. I do have to tell them about y'all the cream and sugar or it is just a sugar bomb. I like they they are more affordable than the Starbucks and if I'm being honest not much difference in coffee quality. To me at least. I'll continue to be a customer. read more

It all taste amazing! Everyone was friendly and the chicken bacon was made perfectly and my two frozen coffees had just the right amount of sugar and creamer ! read more

This is the best Dunkin' Donuts I've been to in Florida. I come early in the morning and Adora is always kind and helpful. The food is always hot and delicious and my coffee is correct, cold and ready as soon as they see me pull up. My store will always be this location. read more

I absolutely love this dunkin; my drinks are always made perfect compared to other locations, and the staff is so sweet. My best friend and I get excited when we see Megan, Angel, or D working because we know it's going to be delicious. They're such lovely people, even on a busy day like today they were so polite to everyone, even those who were unkind to them. If you struggle with inconsistency in your drinks from dunkin, go here! It's always 10/10 read more

Can someone PLEASE teach the staff what it means when a customer says "toasted bagel" ??? Time after time I have requested a toasted bagel and have maybe once received what I asked for. There is NOTHING worse than a chewy bagel! Today I thought I'd try to ask for it differently; I asked for a "well-toasted but not burnt bagel" and yes, of course I received the same un-toasted, chewy bagel yet again! Please note this is NOT during busy times either - I was the ONLY customer there at the time so they have time to toast the bagel, they just choose not to. Maybe it is time to hire people who actually want to do a good job??? Signed...very disappointed continuously... read more

This is the best! I love this place! Whenever I have a hard day at work I go over to this Dunkin Donuts location and have a chilled, iced drink... Very, very good taste and makes you feel like they really do appreciate your buissness. I recommend anybody reading this review to go out and get a drink on a daily special they have which is any DUNKINDONUT beverage half off. read more

I love DD but this is my least favorite locations. They repeatedly make mistakes and the service is slow.

Poor service. They charge full price for refill cups. It's very dirty inside. Smells like sewage. From Boston. Love Dunkin Donuts but will never go this specific location ever again. read more

Have the donut gods ever shined down on you? Well, they did for me this morning. On my way into work this morning my boss sends me a text asking if I can stop and pick up 2 dozen donuts for our morning meeting. I have to drive right pass this location, so I gladly obliged. For the first time, there wasn't even a line when I walked inside. I stood behind just one person finishing their transaction. A minute later, I ordered my two dozen assorted donuts and waited patiently. The guy who has been tasked to get my donuts looks over at me and asks "two dozen assorted, right? Nothing can ever be that simple with me, if given the option because I'm just plain picky. I tell him no filled donuts (since they aren't very popular at my office) and ask if he could just make sure a couple strawberry frosted with sprinkles made it in the box. You guessed it, those are my favorite! He grabs two, then two more and two more without sprinkles. I'm pretty sure he saw the twinkle in my eye because I just couple help but do a little internal jump for joy. Not that I have any intention of eating 6 donuts but just knowing they are available, makes me happy. As he starts boxing up the second dozen, I can see he is looking for just the right donuts. I nudge him and let him know he can throw in some blueberry (yea, those are my second favorite and this is what happens when you send me to get the office donuts). I then move to the far end to get out of the way for other people ordering their donuts and coffee. A couple minutes later he walks down to me with the bag and as he hands it to me says that he gave me some extra. What?!! Well, now he's really made my day because I was starting to feel guilty about all those strawberry frosted donuts my co-workers would be subjected to. Thank you, DD for the over the top customer service and making this girl's day! read more

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This is one of the worst locations. I been here twice after work around 5pm and their donuts are never fresh. They always taste old. And when I asked the staff what's fresh, their answer was : They all been cooked at the same time. I guess she meant they were all cooked at the same time at least 2 days ago, because that's what it tasted like. Such a waste of money. read more

Dunk in doughnuts is a place that I have to be very careful of. Walking in the smell makes my mouth water. I look behind the counter and it is drool time. You see I am a type two diabetic. So their coffee cannot be beat, the danger for me is behind the counter. Chocolate covered, cream filled, you name it they got it. My wife says just the plain dunky. So there ya go. Baaaa humbug. read more

Every time I come in here the staff is so upbeat and genuinely friendly. It's a pleasure and a rarity.

I'm a Krispy Kreme girl but these will do in a pinch. This store does well with coffees but the types of donuts they keep on hand gas always left me kinda underwhelmed. Good value though if u can find a coupon. read more

Now I have to be honest, I much prefer Krispy Kreme dounuts to Dunkin's but there isn't one close to me so I have to settle with Dunkin. I rarely ever get food here, I mostly go for the iced coffees or iced latte. The few times I have gotten food here I was not very pleased. The donuts were not as fresh as I would have liked, and when I got a bagel with cream cheese it was completely smothered in it. I had to scrap off a majority of the cream cheese just so I could taste the bagel. Their iced drinks are really good though, and are worth trying if you haven't already. read more

Im a big fan of Dunkin, so I tend to be very critical of any store i find that isnt in New England. But this location isnt bad, it has a walk up window which im assuming would be nice in the summer when you just want to grab your coffee and go, especially in the middle of a florida summer. I am always a little worried that the coffee i order will be wrong, because every barista makes the order a little different every time, but all of my orders here have been exactly what i was asking for. Staff is pretty friendly and they are very prompt. I would definitly recommend. read more

I hate coming to this Dunkin, they aren't that helpful and for some reason they seem to just stare at you when you come in like I should know. I'm a Starbucks girl so I expect a lil more friendliness. Maybe I will give them another try but one last thing. They say they are open 24hours yet they have all the lights out all the time and seem to be hiding. But why.. Iced Vanilla Coffee is my drink! read more

I have been to this location twice and twice they always screw up my order. It is especially annoying when you get to work and find it is not what you ordered. I have brought it to the attention of the staff and they could care less, not helpful at all. read more

This location was the bomb! Awesome service and server was very friendly. Did I mention it was 9:00pm and I had a craving for pumpkin doughnuts and after going to 2 other dunkin doughnuts .... they fulfilled my craving. Thank you, Thank you and Thank you! I'll be back! read more

The best donuts EVER!!!!!! they have the best strawberry with sprinkle donuts and the coffee is good to but you can never beat the donuts!

We went later in the day and the donuts we had were not as fresh as I would have liked. I guess they do not make them all day long, probably only in the morning. They weren't bad, just not fresh. I love DD coffee... never change it. read more

One of the worst I have been to. Ordered 4 donuts all thrown in the same bag on top of each other, and we all know what happens to the ones that have icing when you so that right?! Two of the 3 that had fillings only had a dime size amount of filling and do its were not fresh. Will not return to this one asThis locations stinks. read more