The past 3 times I've come here I've received horrible customer service to the point where I question how these people even got hired at all. This time is the reason I'm writing a review over the fact that the woman on the headset argued with me over my order giving me an attitude for no reason whatsoever. The food isn't bad, I mean it is a Dunkin but the customer service is absolutely terrible.. read more

Always have friendly service here and is never disappointed. I have been getting the short bread latte which is a special they have right now and I highly recommend it. If there was ever a problem with my order they corrected it politely and fast and always gave us something extra because of the mess up. read more

Went to this dunkins to grab my toddler a maple and chocolate donut for a treat. The lady talked us into the half dozen so we ordered that. One of the donuts was upside down in the box and smashed into the others, also you could tell and taste that the donuts were very old. Dried out and chewy with a stale aftertaste. Soooo disappointing. Should have went to our usual dunkins on marine Blvd. Ended up tossing the box because they were just nasty. I have a pic but can't seem to post it on here. read more

Dunkin' - Donuts Near Me - Jacksonville, North Carolina

The coffee here is mediocre but it's not bad. However, customer service could definitely use improvement. I was in the drive-thru and heard one of the employees talking trash about a customer & the rest of the workers laughed and joined along. Totally unprofessional & wouldn't recommend going here unless you need fast & cheap coffee read more

My wife and I have gotten most unsatisfactory coffee from here in the last 6 months than 2016-2018. They have dropped down hill quick fast and I'm a hurry to the worst coffee place in town. read more

The only reason I am reviewing Dunkin Donuts, is because it is attached to Baskin-Robbins! My ultimate favorite ice cream is chocolate chip from Baskin-Robbins and is the only reason why my husband and I come here. With that being said, we order the same thing each time and have had our orders incorrect on multiple times. In addition, the staff does not appear to enjoy their jobs. Have some ice cream... it'll make your day better. read more

I think the prerequisite for this place is you have to be rude. Every single person I've encountered here has been so hateful and condescending for no reason. I drive an extra 8 minutes to avoid this one. Idk what's wrong with this one but lord have mercy. AVOID AT ALL COSTS!!! read more

Not too bad of a place, the drive through guy was a little condescending and another guy looked like he didn't shower at all. The coffee was good though. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Jacksonville, North Carolina

So I don't leave reviews very often, nor am I a pessimistic individual. However, I find that it is a requirement for me to inform you (the reader of this review) that this business is poorly run and offers subpar service, except for one or two individuals. I was a frequent customer of this location for years, and approximately 8 months ago...things started changing. For starters, I had three separate occasions within the last few months where I ordered a large dark roast coffee, paid, and drove off only to find my coffee was LITERALLY room temperature. The first time surprised me. Second time disappointed me. Third time was a deal-breaker. Or so I thought. I find myself standing inside the establishment as I type these words, only to share an additional disappointing experience. Ordered the usual (dark roast) only to be told they didn't have any made. Ok, fair enough. Not a huge deal to wait for a fresh pot. However, the girl taking my order had to ask me 2-3 times if I wanted cream and sugar, after telling initially before she asked. I have noticed a decline in the quality of employees here. Not so much at the other surrounding Dunkin locations. Go to the one on Marine Blvd, near Philips Park. MUCH better service in my opinion. Gum branch location is great too. This location, however, has directed me elsewhere. Management needs to step up! read more

The customer service is horrible. They don't greet you at all. So you're standing there for 10+ mins without being helped. It feels like you have to beg for your order even when you order it online in the app. I don't recommend this dunkin. I definitely won't be back. read more

Holy moly, ordering was painful and after multiple times repeating a simple ice cream order they still got it wrong.

This Dunkin' Donuts is really great. They weren't so good when I first moved to town, but I think they switched management teams or something, and now they are very attentive and friendly. They are pretty quick, too, unlike the Starbucks in Jacksonville, which always has a slow-moving line wrapped around the building. read more

Well I can say that at least the food is served hot but the time to get it at the drive thru is unbelievably slow. Not to mention when you pull up to the window the employees still ask you what you order. I am not impressed with the service now as I used to be before they remodeled the Dunkin Donuts to add the Baskin Robbins...although it shouldn't matter because no one is really ordering ice cream at 6 in the morning. Today I ordered a bagel with cream cheese and got it toasted as I wished but the cream cheese was thrown in the middle not spread and the bagel was ripped so I was peeling it apart and dipping it in the center. Really messy not your typical way of eating breakfast on the run. Not a happy! read more

Dunkin' - Sloppy toasted bagel with cream cheese - Donuts Near Me - Jacksonville, North Carolina

Customer service can definitely use improving. I understand at times places get busy but your customer service shouldn't drop. Today I was there not during a rush hour or anything. I asked for some ketchup and the worker told me where the ketchup packets were at. I told her there are no more over there (I already looked before asking) she told me I needed to look again. I clearly know what ketchup packets look like. I said ma'am there are no more over there. She tells me to look under the cabinet and in a box there are more. I have never ever had to go into a restaurants supply area to get my own condiments. read more

The cashier could have smiled and said thank you. Took quite a while to get my cold drink.

Happily surprised after 8 years this location was upgraded and added a basket robbins within the store. What's there not to like.....the price perhaps, well my fat ass shouldn't be eating this stuff anyway. You know you shouldn't but here we are....said "Air Supply" enjoying a blueberry muffin with a small café. Damn dating myself. Here is 3 reasons why you should be here. 1. Its so good its probably bad for you. 2. You're a Marine or Sailor Marine you need the extra calories to use for p.t. burning. 3. Refer to 1 or 2 Mmmmmmm......mmmmmmm......mmmmmm.....mmmmmmmmmmmmmmmmmmmmmmm. read more

Usually here in the early morning around 3 am. There always friendly and the donuts are fresh. Can't ask for much more at that time of the morning. read more

This has to be the worst Dunkin Donuts of all times! There is always a wait in line! I've gone to this location 4 times and it a half time my food came back wrong. Customer Service is HORRIBLE! I do not recommend this location. read more

Just waited 21 minutes for an extra large coffee and a cold brew and that was after I ordered. Adult supervision sorely needed. Hello management??? You need us not the other way around. I will give my 8 bucks a day to another location read more

Sooo dunkin. What can I say. I loved you as a kid and you will always be a staple but you really ned to put more into your management staffs. Today was the worst experience Ive had in a long time at just about any establishment and I generally have alot of patience and live and let live. I walked in and patiently waited to be greeted, it never came, an elderly white gentlemen came in behind me and was served before I was. I mention ethnicity only because of what happens next. After he is served the waittress walks off and doesnt even acknowledge me. The other one at the register not 2 feet from me said "if she doesnt come back to help you I will in a bit, im counting our tip money right now" five mins later the other waitress comes back looks past me and asks the white lady behind me if shes ready to order. As I speak up she acts startled to see me as if she couldnt see me right in front of her. If I hadn't promised donuts to my office and had more time I would have asked for a manager can them a stern lecture on customer service then walked out. I understand tou may be busy or new or just careless but that type of treatment is unneccesary and probably losing you business if this is a trend. read more

For a coffee place the workers really seemed like they needed some coffee. It took 10 minutes to get our iced coffee. I asked for three espresso shots and the lady looked at me like "are you sure you want three" yes lady. I want my three espresso shots. Then god forbid I ask for some cream and sugar with it too. I think her head about deflated when I did. They should pay more attention to their in store customers and less to the drive through. Very unfortunate. Dunkin is definitely losing their stuff. read more

All I really come here for is a milkshake. I ordered at 3:33 pm. I was the ONLY person in line. It is now 15 mins later and I still do not have my shake. It was just a simple small vanilla shake. I don't get why they are so slow. It is 8 people working or should I say not working. I will never come here again. They are the worst. This isn't the first time. This has happened. But I bet it will be the LAST. read more

They completely screwed up my order, I ordered a sandwich with no egg and no cheese, and what does my sandwich have when I get it.... I'm 100% sure these people do not read the order at all, I don't understand how it's so hard to read what the customer ordered, do not order from here it's clear they are inept or do not care probably both. read more

Just came in for our 2 for 5 crossaints (do not get taste like waste) ordered two drinks, waited. They passed over it and my sister had to ask if our drinks were maid.. completely forgot.. they made it right away after but upgraded it to mediums.. while it's a nice questure I didn't want a medium I needed a small like i ordered. I needed a small due to not drinking much coffee.. and the poor girl her first time ringing out and she was to scared to talk to the manager. Who seemed mean. Please treat your employees with respect and kindness. read more

This place is the worst customer service besides a dirty place. I wouldn't recommend this dude kin donuts to anyone. They have horrible hygiene with the employees. read more

Dirtiest place ever baker doesn't bother to wear gloves at all. makes the donuts on top of trash can. The mixers has some stale mix that looks like it wasn't clean in ages. read more

Food tastes good, however; the facility is disgusting. Management should task more efficiently in order to ensure the dining area is clean.

If I could leave a no star I would. The Baskin Robbins that is here absolutely sucks. I get that there is a staffing shortage. I don't mind waiting. What I do mind though is them not having the inventory to kinda basic orders. Then when I had to completely change my order, I end up with a stale cone. Not to mention that the signs all on the post say that it's open inside but when you go to open to the door it's locked and you're told it's not open. Just take the signs down? They also don't have the flavors on the ordering board which makes it difficult to order ice cream when you don't know what flavors they had or what they had in stock because you can't go in. Again, I get the staffing shortage but we didn't even really have a long wait in line. I have a problem with them being out of a bunch of things and then serving stale product. It'll be a long time before I want to even try to go here again. Waste of money and time. read more

Best donuts around, and you can tell they were made fresh! My family and I only come here to get donuts!

Terrible. Dounts were hard and latte tasted days old. Will not return.

They forgot two drinks. We waited for 20 min and asked what happened. The cashier said nothing and walked away. Don't go here if you want a complete order. read more

Well if your from the northern states. Don't waste your time. You will realize they don't know how to make coffee or a bagel. Customer service wasn't the best. Timing was fine but didn't know my order was up because they didn't care to tell me my order number or give me my receipt. Bottom line don't do it unless you want a doughnut. Didn't get one but maybe they can at least do that right. It's in their name for sake read more

Very disappointed in their service. I have a re-useable dunkin coffee cup and they refused to refil my cup, rather they gave me a disposable one (what a waste) that I then had to juggle with my own cup. I ordered one chocolate and one strawberry donut and they piled them on top of each other frosting to frosting resulting in one donut losing half its flavor and the other (my child's donut) being covered in frosting she doesn't like, there for ruining our appetite all around. This store used to have better quality service. read more

My go to spot for frozen coffee. It has the consistency of a Frappe. You can add flavors and whipped cream. Plain w/no whipped cream is my fav. The issue is they mess it up 4 out of 5 times. If I wanted Mocha flavor added, I'd order it! Today they had to remake my large frozen PLAIN coffee 3 times and it still wasn't right!!! NO WHIPPED CREAM MEANS..NO FREAKING WHIPPED CREAM!!! Ugh!!! They apologized however it still doesn't excuse all the remakes..almost every visit! read more

With as much business as your local hospital gives this business you would think this location happily supports nurses week. However it does not. It instead requires you to purchase something before receiving a free donut. Other locations are offering free coffee to nurses for nurses week. I can't tell you the amount of money that has been spent at this location for meetings and coffee for the staff. It is an insult that this location doesn't support the national advertisement on free coffee for the nurses this week. I will no longer continue to support this location. read more

This is the most disgusting dunkin donuts I've been too in the more recent years. My crossaint tasted awful. Falling apart in my hands

If I could give this location -5 stars I would. I come to Jacksonville, NC quite often and I'm a seasoned coffee drinker, also a Barista. It's Easter Sunday and just like everyone else I'm planning on spending it with my husband and kids. Well, I make a morning pit-stop at this local Dunkin Donuts. Got 3 large iced mochas, assorted donuts and some breakfast sandwiches seeing that we were going to have a late lunch I prepared for a big breakfast. I go through drive-thru to order because I'm only one person and I definitely couldn't carry all that by myself. I get to the window, pay and hand out my donuts, breakfast sandwiches and lastly my drinks. I set them on my lap and pull forward so the gentlemen behind me could start paying and getting his items. Well, I feel something wet and cold all over my lap, I pick the drinks up and its the iced mochas leaking all over me!!!! Mind you I was wearing my Easter clothes.... The cups were split. So, it not only got all over me, it also got all in my rental. Now you would think that the barista making the drinks would have noticed that 2 out of 3 iced cups were split? I mean, I guess not though since all they care about is window times instead of customer satisfaction. Steer clear of this location. The one on North Marine BLVD is MUCH better. read more

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Coming from the West coast this place is new to me. I've heard people rave about the ice coffee. They are right. 5 stars for the hazelnut ice latteNow i prefer dunkin over starbucks. Breakfast sandwich with croissant is not bad. Powdered sugar Bulvarian Cream donuts are disgustingly GOOD. I'm going to miss this place. read more

Customer service quick and great. The case of donuts was full or all flavors and goodies.Thank you for the Oreo donut!

The coffee was fine like any other dunkin donuts but the service was lousy. The guy at the register seemed irritated that I even walked inside. He was very short with me and snapped at me because I didn't hear my order called the first time. Guess I'll just stick to the one on Marine instead from now on. read more