I usually never write reviews because i know what it's like to work in restaurant (specifically fast food) but I had already been waiting for a while for my food and the guy came to the window and handed it to me, my food fell on the ground, the worker said "sorry" and then walked away. I sat there because i expected what every other fast food chain would do, remake it. i sat there longer only for a lady to come up to me and ask if i forgot something, i just left at the point i wasn't trying to deal with having them remake it and having to wait all over again. i also struggle with hip and pain issues so to bend over out of my car and pick up the food on the group (that i now have to go home with) was a hassle. i love dunkin i hate that this happened read more

Speed and service is great but they forgot my doughnut Instead of arguing they apologized and gave me a second doughnut I felt like they cared and did a wonderful job keep it up I would endorse this business to ppl who aren't from this state read more

The employees are always very friendly, so if course I appreciate that. But DD has become a regular spot for me to go and get their avocado toast for breakfast over the past year or so when I lived in Florida. I'm new to the area and every time I go it looks like i get an old piece of avocado toast where they actually scrape all the avocado off and then top it with some old bacon pieces. I've tried asking a couple times to specifically put more on and they said they have to measure it out but there's next to no avocado even still. I had one time where it was semi decent when I just asked for extra avocado but I just tried that again and it's back to looking like it's scraped off. I know it might seek knit-picky but that's the only reason I go there and I used to enjoy it. I'll have to find another option for my quick drop-in breakfast elsewhere. read more

Absolutely love this Dunkin Donuts. Doughnuts are always fresh and the coffee always tastes great. I am from PA and I was lost without my Dunkin Donuts so when this location was being built I was super excited and everything tastes exactly as I remember. Keep up the great job. read more

The eggs and turkey sausage doesn't taste real, plain nasty This is a pic of it on a bagel, the egg looks like substitute with a bad company. read more

Dunkin' - Egg, turkey sausage and cheese bagel. - Donuts Near Me - Huntington, West Virginia

i've only ever used the drive through at this location, and while it's definitely one of my new favorite treats, it has som pretty big flaws. Pros: i'm not sure if this is common at all dunkin locations, but the donuts are very sweet but not too sweet. The Bismarck's are my favorite...not just here but maybe of all donuts ever. Cons: it's hard to order at the drive through since i'm not familiar with their menu, but i've also had folks get my order wrong before. one time my boyfriend ordered some drinks and 3 donuts. the cashier came with the drinks and a bag with two donuts and handed it to him like "we're just waiting on that last one".. so a minute or two later he comes back with one donut in his hand and then dropped it (while covered in molten chocolate frosting) into the bag my bf offered back to him. It kinda ruined the donut because the chocolate set on the bag mostly. it's a fairly new place and it happens, so overall i recommend it. read more

Dunkin' - Pineapple Galaxy Coolatta - Donuts Near Me - Huntington, West Virginia

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The coffee is usually ok but every time I have ordered any breakfast items they have this weird electrical wire burnt taste that is very off putting. Every other Duncan doesn't have that weird taste just letting you know. read more

These guys are always super nice despite being on a busy college campus, and they've never gotten my order wrong.

Terrible customer service. Workers appear to have little to no training, know nothing about customer service or diction ( sloppy speech while taking order, no nothing about using voice devices or just don't care if they are understood. I HAVE encountered that rare decent employee. Rare. read more

Hair in my food. Yuck. Also the food is terrible and donuts are almost always stale or close to it. Their coffee is passable.

As a Marshall student I have been going to this Dunkin for 2 years and with out a doubt every order I've ever gotten there has been wrong. The staff is incredibly rude. read more

Somehow always mess up my order, very slow, not friendly people. Food quality is LOW. read more

Dunkin' - M - Donuts Near Me - Huntington, West Virginia

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I've been through this Dunkin countless times, most of the time to get an iced Chai latte and they may have only gotten the order correct maybe 3 or 4 times, the other times it tastes bland or like they made a coffee drink instead of chai. Each and every time I go through the drive thru, the employees have the worst attitudes I've ever experienced at fast food and always are rude. This has gone on even before COVID. I understand how stressful and frustrating working fast food is, as I worked it throughout high school, but I've never felt the need to act like some of these employees act. Very dissatisfied, 10/10 do not recommend. read more

Good quality coffee, donuts, etc...but SLOW! I pulled into the drive it through today at 7:34 a.m. I left the drive-thru at 7:51 a.m. without my order. I have never experienced a place this slow read more

I am the only one sitting in the table and chair area and every table and counter is dirty, plenty of workers but no one that is willing to clean. I could not eat my donuts because if it is this dirty in public areas can you imagine the kitchen area. read more

the only reason this location has a 1.5 rating is because people only have something to say when they are mad. This place is amazing. Everyone is always so nice and I've met some great people here. The whole teams great and if I could give every employee a gold star I would. If they've ever messed up my drink in the past, they make me another one and I get to keep both. They go out of their way here. I've used this location for about 2 years now. Great place! read more

I'm going to attribute my experience today to missing or incomplete understanding of processes since this is a relatively new location. Placed a mobile order for drive thru... app says to use the "mobile drive thru lane" - let me save you some time - there ISN'T one. I pretty much expected as much since I know the lot is small - but a small sign or something might keep others from wondering - or worse, driving around the building to find their mistake and have to get back in line (luckily I didn't do that, but I could see it happening.) Line was moving SLOOOOOOOW.... I got to the order sign and told the friendly voice behind the speaker that I had a mobile order. Which they identified immediately. Good, I thought, things are looking up... then I was told they didn't know about the dozen donuts on the order. They said 'I'll look for your receipt and get it ready - drive up to the next window." So... many... many minutes later, I finally make it up to the pickup window. No one greets me for quite a while... then appears and I have to explain that no, I didn't have the refill cup on the screen... I have the mobile order. OH, YOU'RE the mobile order! Here's your sandwich... uh, did you have something else? Yep, that dozen donuts? Right... uh I don't have your receipt, so how did you want those? Here... look at my phone - the order is right here. Ok... ok... I got it. Gal disappears for a few seconds and reappears with the dozen as ordered. Apparently it was prepared all long but didn't have any markings to track it in the chaos. Now, everyone was nice and courteous - a plus in today's customer facing service industry, but clearly there are some procedural issues at this location. I'm sure this double work and inefficiency is adding to the long drive thru times already mentioned in other reviews here. Perhaps there is an engaged manager that will identify this and fix it... or maybe not... time will tell. Unfortunately I can't get the 20-30 minutes I spent here back.... read more

Love that Dunkin' is now in Huntington. I stop by here frequently and their drive-thru moves pretty quickly. The only reason I am giving a ranking of four stars is it can be a little tough to park and get in and out of the location. The food and drinks they prepare are on point. Very convenient location if traveling on foot from Marshall University or nearby businesses. Their cold brew iced coffee is pretty incredible. read more

So slow. America may run on Dunkin, but this one is definitely just walking and taking breaks.

I am FUMING. I go to Dunkin to get a coffee and a bagel and the lady is rude as hell. And then it took her 7 god damn minutes to give me my fucking bagel and I was wondering why and then when I got my bagel it was fucking BURNT. To hell. The workers clearly need more training on how to toast a bagel. It shouldn't look like this. read more

Dunkin' - two bagels on a piece of paper - Donuts Near Me - Huntington, West Virginia

I have wanted a Duncan's to come to our town for a long time! I love that I can order my coffee ahead through the app!

This Dunkin is.... how do say this nicely! AWFUL! The customer service is terrible and I have had many employees straight up ignore me when I kindly asked for them to fix my order (which happens a lot because they can never get my orders right) or simply asking for a straw that they have for the hundredth time forgotten to put in my bag. So if you want to be treated like idk a human then I would not suggest going to this dunkin! The management needs to get on this quick or this dunkin is going to be dunking in the deep end! read more

This is the worst place ever the coffee is never the right temperature, the food is burnt and frozen, the coffee is water or to sweet, and everything is horrible. read more

Find a manager that can train their employees to perform their jobs with adequate costumer service. I don't mind the wait time when it's busy, but this location is busy due to the lack of effort by its employees. I feel like I'm bothering them by being there... But I'd settle for at least a stirred drink and a sandwich that wasn't burnt.. read more

I used to love Dunkin and used to go there several times a week in another city. I went to this one for the first time and now suddenly they won't do refills unless it's a cup you bought from them (the difference??) even if you pay full price. Their disposable cups are styrofoam to boot. Incredibly wasteful and money-grabbing by them. I won't be going back again unless this policy changes. read more

A young lady who works here named Anna was extremely kind to me on 10/13/20. My card was declined on two coffees and two donuts but she allowed me to take the coffees and come back when I had the money :) I don't have many experiences like this here in Huntington. read more

We waited for our order for 9 minutes. Bacon was fatty and soggy. Croissant was hard as a rock. Store was filthy. There were at least 7 workers in the store, most were just standing at the window yelling. read more

Had a problem with GrubHub delivery but a very sweet worker named Bree helped me with getting it worked out. Thank you Bree for all your help. I love the donuts here and absolutely love the coffee. We need more workers like Bree in this world that help people when they have problems with their orders. read more

They have good breakfast and good coffee but the drive thru orders at this location are frequently wrong.

There was one car ahead of me when I pulled in the drive-thru and maybe 3 people inside. Waited ten minutes before someone took my order and another 15 minutes before I even pulled up to window to pay. I noticed they got order wrong of car in front of me and then also got my order wrong. Frustrating when no one is in line and can still not run smoothly. Had 5 cars behind me when given wrong drink so wasn't going to make them wait even longer. Also had somewhere to be. Poor management during off hours on a Friday morning. read more

My wife and I stopped to try out dunkin on a chilly sunday morning. We ordered an apple fritter, a blueberry donut and two vanilla lattes. The pastrys were cold and the drinks were not what We had expected. Mine was undrinkable and was tossed into a trash can. read more

Very slow drive through, I waited 20 minutes for an iced coffee, with ONLY once car ahead of me, and I ended up pulling out of line without my order due to me being late for work. read more

I was excited to try the Beyond breakfast sandwich, so I stopped by this morning. I ordered it without egg or cheese to make it vegan. It took forever to get to pay, then I was told to pull to the second window and my food would be ready soon. It was not soon. It took forever. I finally got my food, handed to me by what had to have been the least enthusiastic person ever to work at a Dunkin Donuts. I waited until i got to work to open my food (mistake). When I opened it, it had cheese melted all over it, rendering it non-vegan and therefore went in the trash. In the time that it took to get my food, they could have read my "no egg, no cheese" request thousands of times. Why did it have cheese on it? Ugh!! I will say that if I had checked right when I got it, I probably would have still just thrown it away and left rather than wait for another to be made. Horrible, horrible service. I don't know if I will ever go back there. What a shame. I was very excited about Dunkin Donuts opening in Huntington, but my experience was really bad. read more

I visited the new Dunkin yesterday morning when I was craving breakfast before work. I had some time on my hands, so I went in. The donuts were okay, and my coffee was good. But the kids working there are the reason I'm leaving this review. I had a great conversation with two of them that really put a smile on my face. With that kind of service, you could convince me to buy anything. I'm only giving 4 stars because they don't have my favorite donuts, long johns. read more

Almost every time we've gone through the drive thru they have messed our order up in one way or another, either giving us the wrong donuts or just piling them up in the bag without paper so they get the chocolate smeared off of them. read more

Ok service.. there hours are bad I hate going to a place at 9pm and there close especially a doughnut shop

Slowest drive through i've ever witnessed, was waiting in line for about 30-40 minutes. Other than that the donuts are alright!