Rude when confused of sizing, rushed me and had a bad attitude. Great food but also we got skipped and they didn't care

After everything was said and done, after the hiking, the sun, the rain, the food, the noise, the stress of a day out with family...the kids NEEDED & DESERVED their treat....ICE CREAM.... Saige had Cookie Dough with 2 mix-ins in a Waffle cup cone & Deacon had Mint with 2 Mix-ins in a regular cup... They said it was DELICIOUS!!!! Then it's Winner Winner Chicken Dinner...we got it Right!!! We had a Great Day!!! read more

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DoorDashed a "everybody's" with cinnamon, peanut butter, cookie dough x2, and oreox2. All I have is plain ice cream with a chunk of cookie dough and what looks like less than half an Oreo that was crushed up. I used to work at a coldstone and my stores standards WERE MUCH higher than this. This is just sheer laziness. Why did I spend nearly 20$ on a quart of vanilla ice cream that was half ass made? Would have done it myself. Want a refund. Should have just went to Kroger. Pathetic. read more

Cold Stone Creamery - Create Your Own Creation This is AFTER I flipped the ice cream to see if it was all at the bottom. - Ice Cream & Frozen Yogurt Near Me - Huntington, West Virginia

One of the worst customer service experiences I've encountered. If you're looking for a friendly server, or even to get served, you better try another spot. read more

Absolutely terrible customer service! We walk in at 9:30pm and after waiting in line for 25 min the workers YELL out at 10:00 we won't be serving those in line. What??? are you kidding me? I was appalled at this and it was the worse experience I have ever gotten in the food industry, actually in anything. We waited 25 min!! read more

Wanted to Express our appreciation for Burt. Everytime my wife and I come in he smiles and welcomes us in. He's conversational and friendly and makes our selections fun and easy. He carries himself like a manager and would do really well at training others read more

Bert is the best!! Super nice, funny, and skillful! If you're ever here make sure you talk to Bert I promise your night will be made!!

The cakes...amazing!!! It's been nice seeing the new owners so active in the day to day operations. The energy and excitement will keep us coming back. read more

The midnight delight cake and caramel apples were fantastic. It has been a while since I have been there. There are so many sweet things to choose from. Friendly, prompt service. I'll definitely be back! read more

I hear new ownership has taken over. It was noticeable on my visit with my kids last night. In the past I have been there the staff was....let's say less than helpful. So when my daughters wanted to go last night after eating at Roosters I didn't want to go but gave in. Must say best service I have ever had there. New owners moving it in the right direction I hope. read more

The new owners have completely changed this business! It is clean, the cases are full, the ice cream is full, and the employees are friendly. I highly recommend. read more

Called with a concern regarding our order. Asked why lids were not on and the boy said we didn't ask. I responded with so if I come in with multiple orders by myself I have to ask for lids and a bag? Said yes. Mind you...because there were no lids the ice cream dripped down the sides and my friend's husband ending up dropping them. Well before anyone jumps the gun...I DID NOT ASK FOR A REFUND OR REPLACEMENT! I accepted the fate of the ice cream. I just asked the one question and that was his response along with "GO TO AUSTINS NEXT TIME!" And him THINKING HE HAD HUNG UP THE PHONE. HE DIDNT! SO I HEARD EVERYTHING HE AND HIS FEMALE COWORKER HAD TO SAY! Since we spend about $100-150 a week at this place...myself and coworkers...WE WILL NOW BE SPENDING IT AT AUSTINS! POOR CUSTOMER SERVICE!!!! Remember...YOUR CUSTOMERS ARE THOSE THAT KEEP YOU EMPLOYED AND IN BUSINESS! read more

I took a co-worker here for her very first cold stone experience and she was very pleased! There was a line out the door, but it moved quickly thanks to the awesome staff working inside. This Cold Stone sits right in Pullman Square and is in a great location I think. You can hit a movie, get your ice cream, and do some shopping. I had the Cookie Doughn't You Want Some and highly enjoyed it. I finished it before I made it to the hotel I was staying at right next to the square. They have some great waffle cones for your ice cream. Personally, I think it's not ice cream without the waffle cone. Awesome awesome desserts!! read more

Cold Stone Creamery - customers in a cold stone creamery - Ice Cream & Frozen Yogurt Near Me - Huntington, West Virginia

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Disclaimer: joints that meet my needs and fill me are considered average and only score a 3 star. Summary: I require tasty ice cream to survive and Cold Stone delivers. Food: Their delectable treats are... delectable. Drink: NA Service: Generally a student run situation where being overworked and underpaid I'd the name of the game. They know how to mix their goods and that's allllll that's required. Atmosphere: Small place. Can be crazy busy depending on when you go. They have three or so tables but only the least claustrophobic of us would be remotely comfortable. read more

I travel every 6-8 months and have a massive sweet tooth. The last coldstone I stepped in left a bad taste in my mouth(pun intended) but tonight changed all that! When i walked in kacey treated me with such a great smile and greeting it changed my day. The rest of the crew( Andy and Travis)were full of energy and hard at work knocking out the line while maintaining such wonderful attitudes. I will be back based solely on my interaction with this group tonight. Thank you guys for turning my day around! Your energy was thru the roof tonight! Keep it up guys!! read more

Hello everyone!! This location (10 Pullman Square, Huntington, WV, 25701) is OPEN!! We are under NEW MANAGEMENT and OWNERSHIP!! Come on in and try one of our delicious creations, ice cream cakes, or ice cream cup cakes! We will be delighted to serve you! Hope to see you all soon! Travis & Andy Store Management read more

In line for ten minutes now, they may have served 2 people total in that time..Two groups of 4 left the line due to slow service. There is s giant regional soccer event this weekend which any business owner should have been smart enough to plan for.....probably losing 2/3 if what cash they could have raked in tonight with adequate or good service. I wrote this review and the same two people are still checking out as the employee continues to discuss how something must be going on this weekend. *hitting my head against the wall ......and waiting* read more

Awful customer service. Came in at 9:26, they close at 10, and they proceeded to rush us telling us we only had 10 minutes. They locked us in and joked about not letting us out, it wasn't even funny. The two dudes gave me the receipt and said "sign it". The customer service and atmosphere was very unprofessional and disrespectful overall. Good ice cream, but not worth it.... read more

I just went to this cold stone at 9:08 after dinner at Pullman. The online hours are posted as open until 10pm, but there is a sign on the door that says open until 9:30pm. Regardless, I was still in the clear. The lights were on, and the door was unlocked, so I went in. Before my friend and I even got through the door, the woman at the counter yelled to us that they were closed, and ushered us to leave. It seemed like a case of "ive already started cleaning and don't want to do my job now" to me. We will not be returning since they do not want our business during opening hours. Extremely disappointed. read more

The fucking bitches up front did not take my order. I stood in line behind some people and they moved on to the people behind me. I just wanted some goddamn dipped Oreos read more

The only reason I didn't give it zero stars is because it wouldn't let me. We tried this place a few months ago and they were out of brownies, sprinkles and cookie dough. We tried them again today and I got the cookie don't you want some more and the ice cream had freezer burn all over it and whoever made it didn't even bother mixing it together. Not to mention the time we ordered a cake and they decided to close at 3 and we were heading out of town and got it for a birthday party and had to leave without it. If this place stays open for another month, I'd be surprised. read more

Stopped in here for dessert on a Saturday night and the place was hopping! But two things... 1. It was super busy, and I bet they could've made bank off tips. I would've loved to have pitched in, but I couldn't find the supposed place to leave tips (in a place like that I prefer to give cash tips so there's no delay for the staff in taking home a little extra money). I wasn't able to ask because they were swamped. 2. The waffle bowls have changed, or were at least different here. They weren't as crispy as before and I thought the texture was pretty icky. But you know what? The cheesecake ice cream with chocolate chips and strawberries mixed in was sooooooooooo good! read more

Ice cream was not cold enough and was soupy, staff was slow, four staff members serving the same customer who had 4 children with her, but that is no reason all store staff should be serving her alone. They ran out of Oreos on a Saturday night! I left without purchase coz the one of the staff members had her hair down and was scratching her head! That visit was in July 2017. read more