Service sucks. The food is subpar at best but corporate really takes the cake. They're greedy and charge you for cream cheese. When you order a bagel it shows you get a bagel WITH cream cheese. Every picture online of the bagels have CREAM CHEESE. Ridiculous that I order one online and don't receive cream cheese and I have to sit there and fight with someone over it. I know it's only a $1 but it's the principle. You don't charge extra for something like that who the hell is eating just a plain bagel????? Corporate get your act together. read more

Completely disgusted. The only plus about this location is they're open 24 hours. I stopped by this location on a Monday morning and I placed my order on the app as I always do as I am a loyalty member. I ordered a large iced coffee with caramel swirl and two extra pumps of liquid cane sugar. I get to the speaker state that I'm picking up a mobile order and I'm told to pull around to the window. Whenever I get to the window, the associate is preparing my order and does not come to the window until she has in her hand a HOT coffee cup and explains that there were no large iced coffee cups available and there's also no liquid cane and would I like my powdered sugar on the side or in the cup. I asked her is the large hot coffee cup comparable in size to the large iced coffee cup and she said she checked and yes, they are close and that is a BIG lie. The large hot coffee cup is 20 ounces while the large iced coffee cup is 32 ounces. She stated that they only have small iced coffee cups available; small iced coffee cups are 16 ounces. Why would she not just give me two small iced coffees to replace the large iced coffee since they are the same size. When because I had already paid for my order, there was nothing that I could do to not drive away with nothing that I paid for so I took the cup and I drove back around to get enter the line, but the line was very slow. I went and ran my errand and came back and when I got to the window, I kindly explained to the associate instead of taking a large hot coffee cup because that it is not comparable in size to what I paid for I would rather take two small iced coffee cups to replace the fact that there are no large cups available. She then says to me that they were not given instructions on how to handle those situations with there not being any large iced coffee cups and she gave me the size cup that was closest in size and that she cannot give me twosmall iced coffee cups because then she will be using more product. I asked her when a manager would be available and she said maybe around 9 AM to 10 AM. I asked her what the manager's name was and she would not give me a name. She said I can speak to anyone that is available. This is highly unacceptable, your staff should know how to handle these situations. It doesn't make any sense that the app rewards you for placing your order in advance, but that could very well cost you whenever the store does not want to make good on the order that they've already received money for. You need to put some type of system in place because locations have been running out of large ice cups for a while now order more cups or remove the option to order large on the app when it's not in stock! read more

Dunkin' - Paid for Large Iced Coffee (32oz) and received it in a Large Hot Coffee Cup (20oz). - Donuts Near Me - Homestead, Florida

Every time I get a doughnut, I get coffee rolls and they are stale why are all of Dunkin' Donuts like this ???? they're not good. I would not be buying another doughnut from Dunkin' Donuts again the service was great. read more

Honestly so bad. I was just there and the little thick young girl with dark hair and braces was so rude. she made one of my drinks wrong and completely destroyed the drink after I asked to put vanilla in the drink. Very bad service read more

Over 5 employees no one says hi or greets even after i said hello. I was standing for several minutes when there was only 2 people in the restaurant.no customer service read more

Every time I've ordered from these people through Uber, they have been kind. Sure, I don't always get what I order, but that's to be expected when you order donuts in the early hours of the morning or really late at night. Thank you guys for what you do! read more

The service was fine and the food was as expected. The workers were very friendly but the manager is the biggest pos. Humiliating young workers in front of the customers? Who does that? That lady makes herself feel better by pushing down those around her and depend on her for guidance. Will never go again after witnessing that. If you are a worker, please quit and leave her alone. Let her fend for herself. read more

The only complaint is the slow service. Especially drive thru. 45 minute wait to order food plus another 10 to get it at the window. The franchise needs to be aware we don't have that time to be wasting waiting just to place an order. Hire more people, they CAN afford it. Stop being stingy bc you'll make it back in less than a year. Or hire "faster" people bc this is ridiculous. read more

I have been going to this Dunkin Donuts for years, and they never seem to disappoint me. My husband and I moved to Miami and have gone to several Dunkin Donuts, but they all fall short on customer satisfaction. Our drinks are always made wrong. I also work in Downtown Miami and have visited Dunkin locations in the area, along with locations in Brickell and there's always issues with food items not being available or "sold out". I attend school in Doral and have also been to many Dunkin locations in the area and I end up with the same issue, drinks made wrong, lazy service, sold out items, etc... This Dunkin Donuts in Homestead of US 1 rarely has these issues. My husband and I drive from Miami to Homestead on the weekends and it is always a priority to make this a stop. read more

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I have come here two times in the last month or so because I could not get what I needed from the Dunkin' Donuts near my house. First time was because my nearest one was closed (it closes at 10 pm) and the second time they didn't have the donuts I wanted. Sometimes you need some coffee and donuts late at night because your working or reading...thankfully this Dunkin' Donuts is always well stocked with what I need and it's open 24 hours. Service is good, place is clean. Also I tried one of their seasonal donuts which was sprinkled with sugar and filled with cookie dough.... omg heaven!!!! Will come back. read more

Dunkin' - Store - Donuts Near Me - Homestead, Florida

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I normally don't write reviews but today I was really impressed by a young kid at this Dunkin' Donuts his name was Jaiden he's there by himself at 12 o'clock at night running the show that boy needs a raise He was very polite made the food to order and like I said he was there by himself with the line of cars out to the door and he didn't mind he did a very good job kudos to you kid And thank you for being there Working for Prego like me read more

Dunkin' - Happy customers - Donuts Near Me - Homestead, Florida

Many times every single week I 've tried to order inside the restaurant around 6pm and after having a locked door at all times forcing you to use the drive-thru,management should look for solutions to this problem.Really like this location,staff is welcoming but doors are locked.Sad read more

I am always in hope that I will do a positive update review,especially when I have given a negative one prior. Unfortunately this is not the case. I had originally left out the nightmare of trying to use their App for purchases. I wont draw this out, but the entire store was clueless for months. I even complained to the Corporate. They were apologetic and said that they will have the franchise owner call me. It never happened and I stopped going for two months. When I finally returned they had one person who knew how to use the App and I began using it. The service was still slow and the staff seems they were and are confused. Today I waited 30 mins in line at 545 in the morning for a coffee and a breakfast sandwich. When I asked for them to put mayo on the sandwich they said they would put a packet in my bag. I said I am driving and would not be able to do it. They said well thats what they do, so I said they can cancel the sandwich. They sounded annoyed and replied well then I guess we have to do it. It was too early in the morning to even acknowledge that comment. I think I have to start making my own dunkin donuts coffee at home. read more

I'm beyond pissed off with the service I had today 10/24/2020. I placed an online order at 10:27am and showed up at or around 10:40am to get my products and nothing. I kindly showed my receipt and they told me there's nothing they could do because they didn't receive it in their end. On top of not receiving my coffee for myself and donuts for my daughter, the Caribbean lady had the audacity to call me "boy". I understand it's part of the dialect because I'm Caribbean also but HOW FUCKING DARE YOU CALL ME BOY IN FRONT OF YOUR STAFF AND CUSTOMERS. THATS FUCKIN DISRESPECTFUL. If you check my customer history, you will see I practically live there. I spend a lot of money in that location and all I get is disrespectful treatment and I don't get my breakfast for myself and my daughter. I also lost money that I work my ass off for. This isn't the first time I've had issues at this location and with the lady there named Wendy. I have let a lot of things go because I never felt like it deserved this attention. I have had enough now. read more

Dunkin' - My receipt. - Donuts Near Me - Homestead, Florida

Services is horrible, I was trying to order and the speaker was cutting but instead of telling me to go to the window all she could do was scream at me and laugh. Another person started talking and all I could hear was her screaming in the back OHH SHE'S IS SO STUPID WHAT THE FUCKKK!!! I honestly don't care what she says but she doesn't know if I'm having a bad day or something, If she doesn't like her job why doesn't she quit!!! read more

Go here if you want cold breakfast sandwiches that aren't toasted. Stale bread. Cold cheese and watery cold egg. This place is lacking big time. They weren't even busy. Take time to actually cook the sandwiches. Horrible. read more

Love it here come everydaythey know how to make my coffee just the way I like it. The staff is amazing 10/10 would recommend this Dunkin

I'm a regular here, and boy do they make you feel welcomed. Love this crew. They know my voice and know what I like to order. Dunkin Donuts great crew. Thank you for great service read more

Dunkin' - Donuts Near Me - Homestead, Florida

I rarely write reviews on chains because I personally feel that people visit them based on their prior experiences regardless of poor reviews; however, this Dunkin Donuts is an embarassment to the brand. I have used this Dunkin over and over again based on convenience, but after repeatedly being ignored by the staff (mostly because they are understaffed and don't have enough man power to work the pick up window and front register), long wait times (literally only person inside the chain and still takes 10 minutes to be acknowledged), and horrible coffee... I'm done. Hopefully, corporate will get involved to turn the customer service around at this place. read more

I went back to this location and gave it another shot. They failed like many times before. The ticket clearly states NO CHEESE right?! So why was there cheese in my sandwich? Have I not noticed you all would've been in a lot of trouble. The employees here need to pay attention. read more

Dunkin' - Donuts Near Me - Homestead, Florida

Wonderful service, they are always very nice and polite. They truly know how to make my day and keep me coming back because of their professionalism! Best Dunkin' Doughnuts ever!!! read more

I stopped to buy a creamed fill donut, either Chocolate or Maple and the staff acted like they never heard of a donut like that. I was surprised because these are sold in large quantities in the Cleveland area. Maybe Florida residents do not like creamed filled donuts? read more

If I could give it 0 stars I would. My family has tried every way of ordering they never get it right, we've tried calling and ordering, we've tried drive thru and inside these young ladies working there expect you to know the names of every donut there. Different people from my family have tried and they never get not one donut right. It's stressful because just today I decided to get my daughter donuts her favorite are glazed chocolate donuts. This was my order I wanted the combo of 13 dollars which is two boxes of 12 each box should have had 4 glazed chocolate, 4 dulce leche, and 4 glazed chocolate with the vanilla inside. They gave me 4 dulce leche and the rest with the vanilla inside and some didn't even have chocolate on top so my daughter was very disappointed when there wasn't not even one donut she liked in those boxes. read more

It's been a while since i've been on Yelp but I do have some updates. A representative from Dunkin Donuts contacted me via e-mail and apologized for the customer service, they also told me to pick up a free dozen to show their gratitude. I never did pickup that free dozen though. read more

Worse dunkin donut. Everytime I come its like 50% that your order comes out fine. Sadly its only dd that have a drive thru between my home and work route. Today is the second time I get 5 burnt hash brown FIVE. This store needs work read more

The coffee lately has been a disgrace. The last 4 times I have been to this Dunkin Donuts my coffee has been undrinkable. Why would I want super watered down coffee? Starbucks should thank this Dunkin Donuts for being so terrible. Not going back to this Dunkin Donuts anymore. This place use to be good, what happened? read more

Dunkin' - Beyond watered down coffee or should I say water with coffee flavoring. - Donuts Near Me - Homestead, Florida

You go there and you take the cup u bought for refill the girl takes the cup to the office and 15 min later tells me the refill is 1.50 when the sinking donuts I go each morning it's 99 cents. The girl has an attitude issue I order 1 bagel and she charges me for two. It's like really do u need these issues early in the am.. The worst service ever and I will not go back. read more

If I could rate this Dunkin zero stars I would. This used to be my go to Dunkin but over the last couple of years the things they have served are regret and disappointment. Today my son really wanted to come here I typically tell him no because I dont like to come to this location, he begged me to and since we had gotten some bad news decided "okay well they can't mess up more then they already have" and was I wrong. I waited in line for 20 mins and finally was able to order once I started ordering she grew impatient and rude, and giving unnecessary attitude(I normally only order just coffee and hash browns) so I'm not really Familiar with the names of the donuts, I explain to her which donut it was and she kept asking me questions about other donuts and I keep telling her no until I had to drive away, I stop at the window and ask who was taking the order everyone standing just looking and laughing saying I dont know, I dont know. Save your money and your time they don't care. read more

I've visited this particular Dunkin' Donuts twice now. My first experience was phenomenal but this morning was downright awful. I understand waking up early to work isn't for everybody, but when you have customers that come specifically for a morning pick-me-up, you would think there would be a more respectable prompt at the drive thru that wasn't "Can I help you?" I then repeated my order 4 times (very simple mind you) just for the individual to still respond with an attitude. Once I pulled up to the window, I handed my form of payment to the cashier and received my order which was only half correct. When I told her about the mistake, I was questioned on how it was supposed to be and if "i told the person taking your order." I'm sorry dunkin, but maybe you need to review your training packets on how to have decent customer service. read more

I love Dunkin' Donuts and prefer it over Starbucks a million times over but this Dunkin' lacks so so much. Their coffee is amazing and I always order the caramel macchiato and it's always amazing. I went one day with my girl friends and we ordered 3 donuts and 2 out of the 3 had dead bugs in it. We went back and they were hesistant About giving us new donuts but they did. Plus you can barely hear the workers on the drive thru. This place needs a make over ASAP! I'm only giving it three stars because of the coffee read more

Horrible service. Everyone was playing while ignoring customers. The breakfast was dry and stale. Thank God I have another dunkin donuts near my house read more

These old idiots dont even know how to work a drive thru, then they dont even give you the right damn food. Stop hiring old women please

this store is the best in homestead, the product is always fresh and delicious, the manager and the crew are very nice although is very busy. thank you for my breakfast each morning. happy valentine,s day to all. read more

Worst service ever and does not satisfy customers requests. On top of that you reassure it is how you requested and they lie to you just to be done. read more

So my girlfriend and I could not sleep and decided to go to Krispy Kreme but decided to give dunkin donuts a shot since it was closer to home. Bad move, it was 3am and the store had two cops eating inside and one customer on his laptop. They said we were not aloud in.. So we go thru drive thru and there out of DONUTS!!!!! Are you kidding me???? This location needs to shut down ASAP!!! Not to mention there sweet tea we ordered tasted as if it came out of a syrup bag ewwww never again!!!!! No star if this was an option read more

The breakfast sausage egg croissants is good. Coffee is good. But my donut was only alright, not enough cream in the bavarian creme donut.

I will never go to a Dunkin Donuts again because of the rude service I received at this location. I pull up to the drive thru around 5am on my way to work. The first thing the man said over the speaker to me was it's going to be 5 minute wait (No good morning or any friendly greeting) So as I wait cars start to pull up behind me and become inpatient with me at the speaker and start blowing the horn, like it's my fault. 5 mins had passed so I asked the man if he could take me order now so I can pull up to the window because the cars behind me are honking. He rudely said to be "I am only one person". Nobody was in front of me and the company really needs to have more people working especially if it's in the morning when they are normally busy. They lost my service for good!! read more

Went at about 230 am to get coffee and the girl working there had a bad attitude after telling her the coffee isn't hot. Very rude and snotty . Been going here for years they need to stop hiring kids and hire some adults! Never want to go there again if they don't make a change. read more

Honestly, been coming here for a while, and I just "tolerate" it really. The alternatives are the other fast food chains or to wait forever somewhere for a tostada and cafe con leche. I will be taking my breakfast to work from now on. The service has declined dramatically, and the drive through line moves terribly slow. The people in the window handle everyone's money and then handle the top of the coffee - handing it to you by the cover, with fingers all over where your going to put your mouth to drink from the cup. Today, I was almost finished with my bagel and I noticed a big hair sticking out of it. HOPING it was my own, I tugged on it but sure enough the whole long thing came out of the inside - buried in the cream cheese. Yuk, I'll never go back. At least I'll get rid of that $3.95 habit. :( read more