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Tropical Smoothie Cafe

3.8 (5 reviews)
Open • 7:00 am - 9:00 pm
Updated a few days ago

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2 months ago

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El Palacio Delos Jugos - Media noche sandwich

El Palacio Delos Jugos

1.9(14 reviews)
0.2 mi

We placed a catering order for approximately 40 people several days in advance for my sister's…read morewedding, with a scheduled pickup time of 3:00 PM. Because we didn't have access to the venue until shortly beforehand, timing was critical. When I arrived at 3:00 PM, the manager told me the order would be ready by 3:30. I wasn't able to leave with the food until 3:53 PM, making me late to my own sister's wedding. The explanation was simply that they were busy. While they said they had attempted to call us, a catering order placed several days in advance should have been planned for and ready at the promised time. The pickup process was also surprisingly confusing. Even though we had already paid for everything several days earlier, I was told to pick up the food on one side of the restaurant and then go to a completely different counter for the juices. The employees appeared unsure how the order was supposed to be handled and had to ask each other what to do. To make matters worse, while already running late, I still had to wait in another long line just to receive the juices that had already been ordered and paid for. Unfortunately, this wasn't an isolated experience. This was my third visit, and each time I've found the service to be disorganized and the staff to be dismissive, often acting as though customers are inconveniencing them rather than trying to help. The reason this isn't a one-star review is because the food is genuinely good. If the service and organization matched the quality of the food, this would be an easy recommendation. For me, though, this was the last visit. I'll gladly drive a few extra minutes to Soriano Brothers, where the food is just as good, catering orders have always been ready on time, and the staff has consistently been friendly and welcoming.

Just had a horrible experience at Palacio de los Jugos…read more After the girls and I got our food quickly from the cafeteria counter, my husband was left waiting in line for a half hour for my son's hamburger at the sandwich line. And I know the sandwich line takes longer, but they kept giving other people their food and not my husband's. When I finally came in to see what was taking so long and started to speak up, the cashier had a massively stank attitude. And thought it was funny. When I spoke to the manager, she didn't care at all about the cashiers bad attitude. The manager said my husband should've said something. (since when is it the customers responsibility to make sure that your staff isn't forgetting bc people's food?) I said he did say something. She said well they don't speak English at that counter. (this conversation was being translated by the one person in the building who did speak English because the manager didn't speak English, either.) Please do not get me wrong. I am not one of those people that thinks you need to speak English to be in this country or live in Miami. But I shouldn't have to speak Spanish in order to purchase from a food chain. And regardless of the language barrier, serve your customers in the order that you received the order. And make sure your cashiers are decent human beings before then trying to teach them basic customer service.

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Tropical Smoothie Cafe - juicebars - Updated November 2026

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