Great customer service. This location is perfect as you can sit down and enjoy your ice cream. I ordered a dulce de leche milkshake and it was really yummy. The staff was attentive and very kind employee. It was a happy experience and what one expects when going out for ice cream any given Thursday afternoon! read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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I love that you can get a cup of whipped cream here for your pup! It is one of Molly's favorite treats. Their employee Emily is always so kind and quick with our order. I don't take Molly in because it is a food establishment. She waits in her stroller by the door..lol for less than a minute it takes to get our order! I also signed up for their app which makes it super easy to place an order and get rewards! Very clean! read more

Häagen-Dazs - Molly enjoying her whipped cream! - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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Horrible service, employees were on their phones and had no people skills whatsoever. Came with my daughter and the employee ANTONIO was unable to scoop the vanilla chocolate chip ice cream so he scraped the sides of the tub, my daughter ordered the raspberry sherbet which was much softer because nobody barely ordered that flavor (based off of the amount the tub had, it was basically untouched) When I asked if he could add a scoop the worker said "I can't" and when I showed him both cups he said they're the same portions which you don't need to have 20/20 vision to clearly see one has two scoops and one had just a single scoop. Hire more qualified ice cream scoopers with some actual common sense and customer service experience, this franchise is going downhill with employees like Antonio. read more

Häagen-Dazs - None have been touched - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

This Häagen-Dazs ice-cream store is conveniently located next to the movie theater at the Falls mall. This makes for a perfect little treat right after the movies. The store is small and does get crowded. There is outside seating available. The Raspberry White Truffle flavor is one of my favorites of all time. I do find it a bit crazy how much you pay but I guess that's what you get for getting brand ice-cream outside of a supermarket. The only thing I found a bit silly (but not related to the store itself so not deducting stars): we were sitting outside finishing our ice-creams when a mall employee came and said that the mall is closed so we had to leave. Mind you, this is an outdoor mall that people were still able to walk through by the time we were sitting. read more

Awful place...how do you run out of ice cream at an ice cream shop?? This place is ran by teenagers that don't have a clue and don't care. Walked out without ice cream not even an apology. First and last time... read more

Every time we go they always either have an issue with their blender or no milk for milkshakes. I can honestly say it's been four times in a row. We go after dinner around 8pm. I know they want to go home so they close these appliances down earlier in the evening and I do not blame them but tell guest they don't have milk or their blenders are broken every time we go has set a bad experience. If you're looking for a milkshake I would recommend not showing up around 8pm because you're guaranteed to be denied services unless you want a scoop of ice cream! This place is HORRIBLE! read more

Who tf closes for 10-20 minutes in the middle of the day? I got to this place at 12 pm hot as fuckkk and this people have the audacity to tell me to wait 10/20 minutes with the doors locked. Yall crazy read more

Horrible service, all of the 4 young employees, 3 males and one female, completely ignored us, they were watching their cell phones and ignored us, no eye contact, not a May I help you , we were in front of the ice cream freezer for 3 minutes and not even looked at us We left the place and went to another place If I'm the manager, I will put security indoors cámaras to check how they treat your customers and I will fire them on the spot, very disrespectful Millenium young generation, broke with empty pockets that just need a cell phone to spend their life read more

One of the best ice creams. Very Delicious totally recommend it, it's a must have if you go to the falls mall.

So, I'll start by saying that Haagen-Dazs is my favorite ice cream by far, making this review a bit bias. However, you can't enjoy anything in life, no matter the quality, if the service and atmosphere suck. This store is centrally located within The Falls mall, between Pummarola pizzeria and the movie theater. Want to get your sweet fix after a delicious, authentic Italian pizza? Haagen-Dazs got you! Now you're ready to enjoy some popcorn and a movie, all in one place. Can't get any better than this! Walking into the store, you get greeted by the staff, its a small place but very welcoming and has plenty of outdoor seating. Feels like the perfect spot to sit back, relax and enjoy great quality ice cream...So many flavors to choose from, so many combination options. I myself, go for a familiar, yet quite popular item: the midnight cookies and cream sundae, who doesn't love this one?!? Chocolate ice cream, Oreo cookies, chocolate fudge and whipped cream. Cheers! read more

Häagen-Dazs - Midnight cookies n cream sundae. - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I am a big fan of Haagen Dasz ice cream and although you can get this stuff in any super market, I like being able to go to the actual shop and have freshly scooped ice cream. Life's little luxuries. I had a chocolate cookies and cream sundae. It was magnificent. The service was very good, too. They let us try different flavors and didn't get all worked up about it. The prices are a little on the high side, but the quality is definitely worth it. read more

The service here can be a bit slow at times but they're dulce split dazzler keeps me coming! The lines are long on the weekends but if you can go on a weekday you'll find no lines! Overall, on a summer day in Miami this is one of my faves. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

My daughter, being 4, is just as likely to order ice cream based on color, not flavor or name or description. Except in here. She wants Mango. She LOVES their Mango sorbet. And so this is a regular for us. read more

Great experience on Thursday March 7th. The only thing is the pictures need to show all ingredients that's in the cookies and cream dazzler. I had no idea it came with the hot fudge chocolate syrup in it. I don't like that one bit. The picture doesn't show that it has chocolate syrup in it. Just shows cookies and cream ice cream balls with Oreos crumbles. Couldn't take a picture cz the pictures are behind the counter on the wall. read more

LOVE Haagen Dazs ice cream- have for years. Had not previously had the experience of going to a Haagen Dazs store. Was very pleased with the service, selection, and quality. When I requested my favorite flavor (Dulce de Leche), I was asked if I had ever tried a similar flavor (Caramel Cone). I had not, so after tasting a sample, I changed my order. I was not disappointed. I think I will ask for recommendations next time. read more

I love coming here when I'm in the mood for my favourite butter pecan ice cream. In my opinion Haagen Daz makes the best butter pecan ice cream. The staff is always nice and attentive. read more

Very good service and healthy food always served fresh and made with the best ingredients.

I've always loved Häagen-Dazs ice cream, especially since I like the finer things in life. Visiting Häagen-Dazs is like treating myself. This location is conveniently placed in The Falls shopping center next to the theater and I never forget to grab a cup of their heavenly strawberry ice cream before I watch a movie. The employees are very kind and lively, and I always walk in with a smile being greeted with one in return. My last visit, a curly-haired employee (forgot her name!) gave me the most beautiful smile that brightened my day! Hands down my favorite ice cream store! read more

I LOVE Häagen Dazs, but today I had a terrible experience. I ordered two small cups and a milkshake. the cups were filled up the the border of the cup and I have never seen that at any other store. The milkshake barely tasted like ice cream more like milk. the supervisor told me (after my complaint) that they're cutting off the amount of ice cream they are using, oh but they're keeping the same price...so I'm paying for this expensive ice cream to only get half the amount I used to. The milkshakes used to be so dense I would have difficulty sipping and now it's just liquid. I'm never going to this Haagen dazs ever again, they haven't done this at other ones ( ex. Dolphin mall or international mall). read more

Terrible service. Was at this location Monday the 16th. Terrible experience and after reading all the reviews I thought I should leave my thoughts. My husband and I have been coming here for years and had amazing service but I don't know what happened to this place its gone to the ground. I dont know if something happened to that girl that night but it is not the first time she is rude to me. Looked like she was in a rush to leave, was very unhelpful and very rude and I will not be returning. Seriously, hire better people. read more

very rude and very slow. ordered a smoothie and they where more concerned about making ice cream for them self's. not only an employee cough on me read more

This shop is located in The Falls shopping center, next to the movie theater. Usually it's busy on the weekends, but tonight it wasn't too bad. I have had a craving for ice cream for a couple of days, so I decided to treat myself tonight. I went for the java chip, since I'm a big coffee nut. It was very good; rich and creamy coffee flavor with pieces of dark chocolate in it. It was either going to be the java chip or the chocolate chocolate chip and java chip won out this time. What could be better? read more

I was here today October 1 and the girls working were not in a good mood. Not willing to help no attention at all and it should not be that way read more

We went to get ice cream at your location at the falls at 9:40 pm on Tuesday , December 26. The lights inside the store were off and the closed sign was displayed. There were some people inside. When I saw that they closed at 10 pm I checked the door and it was open so we came in. The girl that took care of us seemed upset and was serving us as if she was in a hurry. She even grabbed my wife's waffle bowl without gloves, even though she was also handling cash. When I was paying her I asked her at what time they closed and she said "at 10 pm ,but as you can see we are running out of flavors so we are closing early." There were many flavors to choose from so I don't know why she would say that. I feel like this employee just wanted to get out as soon as possible and was extremely rude. This employee is also costing you sales with her poor attitude and closing early. We really don't think we will be returning there anytime soon. read more