I love this Dunkin' they have some of the nicest employees. Lately the drive thru has moved a little slow but I think it's because they have newer employees. But patience goes a long way because they are doing the best they can. I love their toxic ex-presso latte it's so good!!!! Not too sweet, not too bold! Their donuts are also super good! 10/10 love them! Thank you for always making my morning! read more

Dunkin - Donuts Near Me - Hampton, Virginia

This Dunkin always has long wait times, seems like it's always understaffed hope they fix

Went to grab some ice coffees today with my husband. They had a lot of different fun flavored syrups. I chose the s'mores. Our total was $18.76 dang! For 2 iced coffees at DD? We decided to go somewhere else. It was almost $5 less at the next spot. Almost $20 for 2 iced coffees? I can't do it. The service was good though, the cashier/barista listed all the flavors for us. Which were more than we were expecting. The staff is always so friendly there too. We went last week for donuts and they were so friendly and helpful. read more

Dunkin - Donuts Near Me - Hampton, Virginia

Never have what u want wraps or bagel mini's restaurant is dirty these pics don't show how bad it really is. Do better Dunkin I will be back in December hopefully it's better. read more

Dunkin - Not even close to what I seen in this whole Dunkin. Bathroom was disgusting trash everywhere. Boxes receipts and filth all over the floor. - Donuts Near Me - Hampton, Virginia

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This Dunkin' has been spectacular as of late. I've been going here almost daily. Whatever qualms some people had, have been corrected. The cold brew here is absolutely amazing. And the staff will make your day with their kindness. Thanks for being my neighborhood Dunkin'! read more

This place is the absolute WORST Dunkin for speed, accuracy and anything pertaining to a drive through. Orders are consistently wrong, the staff can't get orders right, the manager can't get orders right even after repeating multiple times, the drive through can't handle more than 1 car at a time because they don't know how to multitask. You'll be waiting at the speaker and they will tell you to hold and then a minute later the manager comes on and gives a detailed excuse on how there are multiple cars with big orders EVERY SINGLE TIME and that he only has a few staff working, yet when you drive around there is no one at the window ahead of you so what's the deal? Why can't this Dunkin get things right and be able to handle more than 1 person at a time, it's ridiculous. I'd say shut this location down as its garbage or hire competent people that can do the job. I'd be livid if I was a franchise owner and watched this place crumble like it is. read more

My work has me here every Tuesday so it is super convenient to stop in and grab breakfast before hitting the road again. This location is by far one of the best Dunkin Donuts I've ever been to! Super clean inside and the decor looks nice and functions well. I love that like every Dunkin they have a tip jar! I always tip at least a dollar! The employees are always friendly and nice to me and the customer service is fast! The donuts are always fresh and the wraps are hot! I live in Yorktown and the two Dunkin Donuts there need so much help that when you finally find one that works you are very appreciative! read more

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Mobile ordered a breakfast sandwich & iced coffee and this is what I received. My coffee was perfect, but my sandwich, which was SUPPOSED to be a bacon egg and cheese on an everything bagel came out like this. They informed me they were out of bacon, okay cool I'll have sausage instead, no biggie. Then they hand me this, on a plain bagel, half an egg, cheese burnt to a crisp and bagel hard as a rock. Completely inedible. I get it might have been busy, or even understaffed, but I don't think there's an excuse for this. Someone had to have taken this out of the warmer, looked at it and decided to bag it instead of take the time to remake it. Just disappointing. read more

Dunkin - Sausage Egg & Cheese Bagel - Donuts Near Me - Hampton, Virginia

The food at Dunkin' Donuts are good the survive there are good though they will once and a while forget your order but my problem with them is how long you have to wait in line now. I had to wait in line and " for a while I had to wait in line and I was the only one in the drive through read more

They never have anything in stock. I've given this place lots of chances, today was the last straw. I ordered a wrap, response "we're out of wraps". I ordered a small sweet tea -response "we're out of small cups". I ordered a refresher-response "we have no refreshers". Major attitude from the cashier, the place was dirty. Staff saying loudly I want to throw up, not exactly what you want to hear in a food establishment. This will be my last time coming here. read more

Normally not the type to leave reviews but holy shit i had to download this app just to say something because whoever tf is making coffees at this store needs to be fired. just spend over 40 dollars on four coffees and they are straight MILK. like genuinely can't even make it up. beyond upset. do better! read more

After 30+ minutes in the drive thru, over $42 spent, we still came home with the completely wrong order. Explained to staff multiple times the drinks were wrong, had the window shut on us, and left with not one drink correct. I will be disputing the charges with my credit card and will NEVER give this location another penny. Save your time and your money... go elsewhere!! read more

They never have shit in stock. Line is always long and they slow as hell. No way I should be sitting in drive thru at the window for 5 mins waiting on a coffee. read more

Normally not bad but today I orderd two carmal craze. Both cups werent full. Neither had coffee in them and was white and tasted like a vanilla milk shake. Carmal was at the bottom, no drizzle and no crunchy bits. read more

Dunkin - Carmel craze fail. No coffee. - Donuts Near Me - Hampton, Virginia

After close to two dozen visits I have to give credit where credit is due. The team working here is fast, efficient, and always friendly. There usually isn't a huge line but when there are cars lined up, it moves fast and the customer service doesn't suffer. Of course there are hiccups here and there but that can be easily excused with their exceptional service. An example was when I was in the drive thru with my pup on my lap and they offered him a puppuccino (a small cup of whipped cream topped with a munchkin) free of charge! Everything is always delicious and with new flavors for coffee always coming out, it's hard to stay away. read more

If I could give this 0 stars I would. This is possibly the worst establishment I've been to in my lifetime. I have been to this location 3 times. The first time was the drive thru. We waited about 20 minutes before anyone helped us. We then ordered only to wait another 20 minutes for the food and drinks despite us being the only customers. The second time I went I decided to go inside to see if I could have better luck. Again there were no other customers besides myself and a family. The 3 employees inside were blaring music and not working at all. When we came to the counter they said they were busy and to come back later so we all left. The final time was today. I decided to do doordash so I wouldn't have to deal with this people myself. My dasher waited at Dunkin for over an hour before receiving my food. When it got here, both drinks I ordered were filled halfway, and completely wrong. Both orders of hash browns were missing and the sandwiches were completely wrong as well. Dunkin corporate, you really need to sort out this location because it is completely embarrassing how terrible it is. Anyone reading this, just go to Starbucks or something and save yourself the trouble. read more

Let us first start with my morning coffee! I'm a HUGE coffee drinker this leading to my reason on stopping by for just that. My father and I enter the location and not only were we not greeted but there was only one employee "working". She was very hard of hearing (we had to repeat our to her several times) which was very strange to us. After finally correcting the order she got it right by the third time. Both my father and I are point earners with Dunkin' Donuts so we were a little upset that the young lady didn't offer to complete our payment via App. Pushing past that after 5mins waiting in the lobby it seems that the manager may have been busy in the back but she come out to help. Now, just a disclaimer I'm a vegetarian (NO MEAT) and I was ALMOST Certain that what I ordered was a vegetarian option so to not only see the "manager" place bacon on the vegetarian selection but to then see her try and just remove it as if it wasn't just COOKED ON TOP OF MY VEGETARIAN FOOD WAS simply disappointing, distasteful, and disrespectful. I try and try with the different eateries in my location but this is what I get when America itself is a Meat Eater. Ugh! read more

Worst Dunkin' Donuts in Hampton roads!!!! They are always out of items. They are an embarrassment to being in business. What a joke! Spend your hard earned money someplace that knows how to run a business and treat customers read more

This place needs sone work. They never have any products whether you go at 8am or 2pm. Their staff is nice, just very slow. At one point their coolatta machine was "broke" for months, as I went there many times throughout that period and they always claimed it was broken. It's sad there's only 3 dunkins in Hampton and one of them is like this. read more

This dunkin is a complete crap show. The workers and manager are always rude, they always close the inside of the store and only allow drive thru, even to just pickup an order, have to wait in giant drive thru line. I know the insides aren't supposed to always be closed, this is just poor managment and poor employees. read more

They're around the corner from me, I'm a iced coffee person and normally my coffee is either full of granulated sugar....which doesnt dissolve in anything iced, or its just right. They can be pretty busy, and they're definitely not a Starbucks/any coffee shop where you can shoot out a true blue detailed order. Cheap, quick and gets the job done. I just have to ask, why are the donuts cold? read more

Got and iced coffee on 6/2/2021 and it was fab-TAB-ulous! Sooooo good. That young lady made it just right. Giving credit where it's due. Thank you! read more

This is the absolute worst location Dunkin' I've ever encountered. Several visits and nothing has changed. Always understaffed and slow, people want to grab their coffee and head to work, not wait 23 minutes FOR A COFFEE. The staff is not consistent and the coffee prep area is not something I would consider sanitary. The spoon that's used to mix everyone's cream and sugar sits on the counter where money gets placed and then dipped into customers coffee without any cleaning. Gnats and flies all over the doughnut case and employees making breakfast sandwiches with bare hands after touching money. I would advise looking elsewhere for coffee/doughnuts. read more

Love this Dunkin! Workers are very friendly and have such a good attitude. Very refreshing to see/hear early in the morning :)

Took my son in to order him breakfast and there was only one other person inside that had already placed their order. The girl at the counter is irritated that she has to take our order because she is training and wants us to hurry up so she can get back to what she was doing. Then we walk over to where we wait for a hash brown that we ordered. The guy was getting ready to hand them to us when another girl grabs the bag from him and he says, it's for them and points at us. She looks at the ticket on the bag then throws the bag on the counter and walks away. Rude staff. You can say short staffed and stressed but I also work with the public and you do not have to be rude. There were 5 employees there. read more

They never have any product, the staff screams at each other inside the store and over the headset. The assistant manager Tony is a piece of work, the man interrupted me repeatedly by telling me to be quiet and would not let me use the promotion that all dunk'n donuts was offering. And instead of making the customer happy he informed me he was choosing not to accept it even though it's clearly on their app. You do not need a coupon you can clearly see at the bottom. I called to get corporates number and Tony hung up on me when he have me the last four. I see you Tony, good luck at your new job. read more

Dunkin - I can read, Toni can not - Donuts Near Me - Hampton, Virginia

Pretty annoyed that I didn't get all of the French vanilla latte that I paid for. There's like an inch of drink missing. read more

Dunkin - Donuts Near Me - Hampton, Virginia

The customer service inside and through the drive-thru is awesome. My only issue they never make enough of the bagel twists which are freakin amazing. read more

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The kids here are great. I go here about 2-3 times per week. I've learned that the donuts sell out fast. The best time to get the selection you want is early morning. The drinks are always great, the iced coffee is definitely better than Starbucks. The breakfast and lunch menus are always current and the manager always makes sure the customers are happy. read more

When I went there we asked for French Vanilla Iced Coffee and a Vanilla donut with sprinkles and one more donut for a family member and my donut was dry and aren't they supposed to have glazed on them or something like that well it didn't and the Iced Coffee on the other hand I could barely taste the Vanilla and when I did taste it it was in tiny little chunks. read more

I've only been inside once (because I'm all about that drive thru convenience!!) but it was clean & bright & DD staff were all smiles. I wish they made more French Crullers (sp?) because I miss out on them almost every time. Even so, I can always count on getting a thoughtful variety when I can't think of what else to order...for instance, when getting a dozen & asking for 4 glazed 4 chocolate & 4 whatever - they make sure the "whatever" is a fair sampling, not just leftovers. You can also get boxes of the Dunkin Donuts K-cups for your Keurig here. read more

Dunkin - So happy to have this location (drive thru: bonus!!) close to my 'hood. - Donuts Near Me - Hampton, Virginia

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They do have the best doughnuts anywhere. Just like the old time bakeshops of my youth. Endless sugar bombs and also great seasonal favorites, they are just the best! read more

I always receive quick and courteous service at this location and they always get my order correct. These days I typically use On-The-Go ordering through the Dunkin' Donuts App. They always have it ready within just a few minutes of placing my order. I wish all Dunkin' Donuts locations were this good. read more

This place is literally right in front of my house, so it's a very close and convenient choice for a coffee addict like myself. I have no complaints when it comes to the quality of the brand or the product, however, they can't seem to hold on to workers long at all and that results in most of the time waiting twice as last mg because they have not been fully trained yet. The customer service is never that great and I would not decribe the environment as feeling inviting on any level. It's not enough to keep away from if you like Dunkin donuts coffee, like I do; I just already know what I want before I go there..then get my shit and get the hell out. read more

I go here regularly but the staff today was very forgetful and I was upset that the lady at the counter forgot about my order and this isn't the first time this has happened read more

I'm only writing this because it's happened three times now when I go before or at 10 am to get a bagel or breakfast sandwich and their ovens are down! I couldn't order anything other than coffee and a few donuts until they made more. My family and I love this place. They always give great costumer service. It just seemed like those last three times everyone was grumpy the last time they told me they couldn't toast my bagel or give me cream cheese because they "were out of everything until Nov. 1st." read more

Glad they opened up this store it is a big plus for this area . the drive thru service is all five star the night shift is fantastic . i really enjoy talking with the employees. read more

The people who were working here this week was playing around in the kitchen and tried to trick us saying that it was closed. As we were pulling off, someone yelled over the intercom and said it was a joke as they were laughing. They need to hire new employees. read more

I really don't understand some of the hate that this specific location gets. Most of the employees I have interactions with are friendly and polite. None of them have been rude. The only reason why I didn't give them a 5 star is yes sometimes you do have to wait awhile and I have had incidents where they have given me milk instead of almond milk which I have to have because I can't have dairy. But they have always apologized for both incidents. Plus I understand things happen and managing a coffee shop before. That some things are out of your control. read more

All the employees are super nice. I love that they opened this one so close to me. I'm there 2-3 times a week. The drinks and food is always good. Oh did I mention how great the employees are??? Love it here. read more