AWFUL!! Absolutely awful. Every single time it's something. Ordered....$75 for two adults and two kids is like Starbucks prices which made me suspicious they overcharged but okay...we paid. They hand out three drinks and then a fourth that was NOT my drink. We were told to drive out front and wait. But didn't immediately cause the fourth drink was wrong. Handed that back and let them know and THEN pulled out front. 15min later two employees come storming out. Still no food. BF goes inside and apparently one of them had told the manager we left instead of just driving out front as requested so they didn't even make our food at all. BF got my drink and got a refund for everything else and that's all they would do. Not the first time this place has had horrendous service but definitely last time I'm going there. read more

They seem to always be Out of donuts. The last three to four times I've stopped, it's the same story... sorry we're out of donuts for today. I'm done with them. read more

i was a little skeptical to stop at this Dunkin because of the reviews and because it's located inside of a gas station. However, the customer service was great from everyone working and the food was also so good!! read more

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DO NOT GO HERE!!!! I don't think it could possibly get any worse! First, they try to convince me I didn't pay and wanted me to pay again even though my receipt literally printed out. Then I grabbed the receipt (which was mine) and he said "no it's not, this is yours" and tried giving me my friend's receipt who had ordered in front of me. Next they made me a medium instead of a large. Once I showed her it was a large she just grabbed my medium and dumped it in a large and added milk. Then handed it to me and this next part isn't me being dramatic....I swear it literally had 4 cubes of ice... and it was so much worse in person. My friend who ordered three drinks met me outside and said "That was by far the worst Dunkin' I've ever been to." Once we got to our destination, he gave one of the drinks he got to a friend who had him get it and they said "This tastes terrible." So that's three people with a bad experience here. I promise you're better off not coming here and getting coffee at the nearest McDonald's. read more

Dunkin' - DONT COME HERE - Coffee & Tea Near Me - Fairview, Tennessee

By far the worst service I've ever gotten at Dunkin', they are constantly out of product, counter service is rude and short with customers, and orders are wrong all the time. read more

Asked for a bagel and cream cheese. I think you can see from the picture that this is a poor excuse for a bagel and cream cheese. This is only one example of how they mess my order up every single time I come. read more

Dunkin' - Bagel and cream cheese - Coffee & Tea Near Me - Fairview, Tennessee

I love this Dunkin. They are always super nice and get me exactly what I want. Have been slower recently but have been short staffed. Regardless, I'll kindly wait an extra couple of minutes to get fresh food and coffee. read more

Horrible service. Unprofessional and extremely rude Manager. We had simple requests. A DOUBLE TOASTED sandwich and a dark vanilla ice coffee of which both were wrong! Told manager and she yelled at me that I said light when I didn't. She remade it the exact same way, light again! They act so stressed like they are saving lives when they are just making coffee and a sandwich! Don't waste your money at this filthy place filled with incompetence. read more

Dunkin' - Ham, egg and cheese on English muffin not double toasted as requested. - Coffee & Tea Near Me - Fairview, Tennessee

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the ladies that work here are so sweet!!! Coffee was made perfectly and they cared if we liked our coffee or not after it was made. such a sweet staff! read more

Staff was very nice. Coffee wasn't as good as most Dunkin' Doughnuts. Filled cup so much there was no room for cream. Was hot and seemingly fresh. The chicken biscuit was a joke. Tasted like it had been heated three times. I had two bites and couldn't stomach the rest. So bad wouldn't even give to the dog. Ended up tossing and eating a biscuit from another establishment. Management needs to step in and do something about this location! Constant bad reviews but don't see corporate doing anything about it. read more

Stopped here on the way home from a Road Trip to Nashville. Stopped here because my friend wanted to more so than I did. I ordered a dozen donut holes, but I wanted to pick the variety, before I was done ordering the other girl had already picked out a variety for me. Talk about fast service..... but it sucked on the other hand because there were some nasty ones that I did not want. I also got one of the breakfast sandwiches in the morning too. My friend and I ordered together, we both got the same sandwich, but with slight differences. Of course when we get out to the car, there is no way to differentiate which one was which. We weren't very impressed with the food, but we weren't familiar with the area. If you wait a little there are more options up a head (depending on which direction you are going) at the intersection of 46 and 840. read more

Dunkin' - a piece of bread on a wrapper - Coffee & Tea Near Me - Fairview, Tennessee

Don't let them tell you to go around and they will bring your order out - 15 minutes waiting and still had to go in and get If I h Ever come here again I will hold up line until my food comes out read more

When I pulled up to the store the three employees of this Dunkin were all standing by the entrance door smoking with no one inside running the doughnut shop. As we approached the door one of the workers pulled the door open and walked behind the counter and the other two walked in behind us and started waiting on the woman that was in the store before we walked in. The store is newly remodeled and looks great . The worker who rang me up had a difficult time working the register and seemed either new or inexperienced. I bought three doughnuts and twelve munchkins and a Charlie coffee drink and took them home to eat. The doughnuts and munchkins I ordered were all stale as if they had been sitting for quite some time. The doughnuts looked fine in the case but were not fresh and when my wife took a drink of the coffee drink I had brought her it was undrinkable. This is the Dunkin that is close to my house and I wouldn't recommend this location to anyone. It just doesn't match the quality that I have come to expect from Dunkin. read more

This is the WORST Dunkin location. Their drive-through has always been slow. They have been known to close early. In addition they will no longer honor refills as they have in the past. Although the manager would be "very willing to pour it into my refill cup" BUT charge me full price. Congratulations, you lost a customer. read more

I don't know if they usually have no selection, but at 3pm, there were only 5 trays of donuts and 1 of munchkins. The staff informed me "this is all we carry and we're not making anything else today." I'm glad I don't live around here. If this was the only option, I would be very upset. read more

Love this place!! The lil girl named Ashley makes the best diabetic inducing iced coffee. Me and mellen chellen have been waiting on them to make long johns but all they make so far are short Susan's. read more

OK I don't usually get places one star, unless they committed a 100% failure on something very easy. Driving across country on I 40 and I don't have time to stop and walk in and then go back when someone messes up a very simple order. Asked for a large dark roast with cream and sugar and a certain flavor and I hear them talking about it and they hand it out to me and it doesn't have the flavor in it. How hard is that? How hard is that not to mess up? Sorry, but I don't have time to go back for you guys to fix it. Won't be stopping here ever again. read more

THE WORST SERVICE. The first time I went there I asked for a bagel and didn't have any and asked for a doughnut and didn't have any. The second time they would not take my order and had me waiting like a dummy.The workers are rude. read more

they do not how to get there orders correct. they get orders wrong and when you ask to change it they decide to make you pay more for what you want. they say there medium is a large and charge for a large so apparently they don't know how to get there orders right. if you want to get good coffee then DON'T GO HERE read more

Sure this has to be the same owner as the one on Fairview Blvd. PLEASE HAVE YOUR DRIVE-THRU INTERCOM SERVICED!!! Took me five repeats to make my order understood and I was enunciating and spelling. Last week it was nearly as bad. It's going down fast! read more

What an American classic! Gotta love some good D&D from time to time. I know I do. I stop here for donuts on long drives, and I like the people and how fast the service is. One thing I can't stand about bakeries or coffee shops in the middle of the big city is how long it takes to park, get in, and get out. Talk about an hour spent already. Not at this Dunkin Donuts though. In and out super fast and on your way. Plus it's a great exit to stop at anyways and easy to find. read more

This location is under new management and has made a huge difference. This is now my favorite Dunkin.

Bad customer service. I ordered a double cream coffee and received a plain coffee. I also ordered a bagel with cream cheese. The bagel was hard as a rock, felted like it was microwaved for a few secs. I will no longer come to this location. read more

Well, I've bought donuts there twice later in the day and both times they were very, very stale. If they're only going to make donuts in the morning they should consider closing earlier. read more

Terrible customer service. I understand that you may be stressed because you have a line outside in the drive-through, but you have 4 other people to delegate tasks to. Don't treat me like I'm less of a customer because I came inside and ordered a lot of coffee and doughnuts. My order is probably 4 times what the normal transaction is, and I don't mind waiting - but don't tell me that I came at a bad time and it's going to be a while every 5 min. for 35 min. Set the expectation and I'll be patient - constantly harping on my order being a burden on you - you just lost my business. Let's get a starbucks or krispy kreme that knows how to treat their customers! Convenient location - but don't expect to be delighted by their customer service! read more

No complaints about the food but the Customer Service has gone to the dogs in the last few months. I have watched people walk away (so have I) and leave the drive thru because you could get a steak dinner faster than they can fix a sandwich. I stop here every day because it's handy for my commute but I always know I will waste 5 - 10 minutes getting my order. If you are in a hurry you will be mad. They have taken "fast" out of "Fast Food". My honest opinion is that there is a need for some adult supervision at this store. Too many employee conversations going on to be efficient and engaged with the customers. read more

If half of a star was an option here, I don't even know if I would choose that one. This has to be the worst establishment I've ever visited for what you would think would be a very simple, modification- free order. I go through in the mornings most of the time, since I live about 5 miles from this location and I absolutely love dunkins coffee. 75% of the time they are understaffed, and the other 25% when they have plenty of workers, i still find myself waiting at the drive thru for 7 to 8 minutes or having to pull around for a coffee and a breakfast sandwich. I'll order one thing and get something completely opposite. When I am in a bit of a rush in the mornings this is not how I want to start my day, I mean, America runs on Dunkin right? Please tell me the rest of America isn't experiencing this problem? read more