0/10. I was willing to give this place a shot after still seeing the 2.0 star ratings but it still failed. My order was half made. Coffee tasted like just water and milk than anything and they did my order completely wrong! read more

Dunkin' - Cookie butter iced latte with cold foam and crumble. INCOMPLETE - Donuts Near Me - Evans Mills, New York

It seems like every time I come here, no matter the day or time, this Dunkin is out of what I want to order. Whether it's a donut, a croissant, or a drink. I come back to give it another shot and to no surprise, my order must be altered in some way. read more

What I don't understand, is how are they not making any hot foods it's either they're breaking the ovens all the time or they're too lazy. It's crazy to me read more

It's literally the worse I order a large strawberry refresher with 2 pumps of coconut syrup and 3 pumps of blue raspberry syrup and they gave a strawberry refresher with raspberry and coconut and I told them the first time and they made it wrong again. read more

This is the worst Dunkin in Jefferson County ! it's always dirty !!! Workers never smile ! They really have to improve this one ! I hope when they upgrade it that it looks better than the one in watertown ! The outside of that one is so Dull looking and they never painted the brown on the bottom ! I like one inside of the ones in Carthage and Gouverneur as you have privacy from the workers when you eat ! Leray needs new workers and a cleaner place ! read more

Never had dunkin and it's bad I have an addiction now !!!! BRING BACK THE BUTTER PECAN !!!. The staff messed up my size of drink and immediately replaced with the correct one and was very helpful with choosing a good first drink to try. The chicken bacon croissants aren't worthy of the price however, and don't recommend Dude where the rest of my coffeee I paid for ?!! read more

Dunkin' - Iced macchiato - Donuts Near Me - Evans Mills, New York

Worst Dunkin Donut ever. The customer service sucks. I ordered chocolate frozen and no whipping cream. And they gave me with whip cream on it. Instead of making the new one they just using spoon and throw out the whip cream part which make the drink look smaller. Never coming back again. Horrible service. read more

I woke up early craving coffee and Dunkin so happened to provide my needs. I ordered a Carmel craze and it was perfect. The timing was perfect the service was perfect. I went inside to order my drink and I wasn't even in there for a total of 6 minutes. 10/10!! read more

Dunkin why did you do me dirty... I understand if there was a long line but I was the only vehicle in drive through. Personally I would avoid this location, half the time my order even when extremely simple comes out wrong read more

Dunkin' - Extra extra crispy - Donuts Near Me - Evans Mills, New York

I wish I could leave negative stars for this review. Actually the most miserable experience I've ever had in a Dunkin' Donuts. I love Dunkin. I go to Dunkin every day. Even though the line was out the door I decided to wait. I spent 30 minutes just standing in line. I then ordered a coffee and a wake up wrap. It took 20 minutes for the coffee and after 30 minutes of mind numbing waiting I walked out. Here is the wake up wrap I got. read more

Dunkin' - I wish a Wake-up Wrap - Bacon Egg & Cheese - Donuts Near Me - Evans Mills, New York

Very bad Dunkin' location! Go to any other one it will be faster! Super long wait times and the orders are always wrong!

I ordered a simple Carmel mocha iced latte with whipped cream and drizzle there was no whipped cream or drizzle on the tag it say no drizzle but I asked for drizzle and they definitely didn't put whipped cream on it like my latte is my Friday treat and they totally ruined my morning read more

Dunkin' - The latte they messed up - Donuts Near Me - Evans Mills, New York

This Dunkin' location is right outside the front gate at Fort Drum. Being so close to a military instillation, it's almost always crazy busy and the line is usually full by 7-8am. They have to have a full staff of workers in order to keep up, but that doesn't mean you won't have to wait in line. Sometimes the wait time is a little on the longer side but it's almost always worth it. They've only messed up an order once and I've frequented this location for over a year. It may be easy to get frustrated while you're in line because it's taking too long, but just take a trip inside next time and see how hard the workers are putting effort into making YOUR food and coffee. They aren't lazy and they are people too. read more

Stopped for a bathroom break and a snack on a road trip. This Dukin is in terrible condition, parking lot is worn out and needs to be redone, the outside looks is in need of care and building on the inside is falling apart with pieces of the door significantly chipped out on the bathroom door. The smell when you walk in was awful! It reeked of sewage! The bathrooms were GROSS. The toilet and sinks needed to be cleaned and the walls desperately needed to be wiped down. read more

Great location for awesome coffee and breakfast. The donuts are always fresh and the coffee is the bomb. read more

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Went through the drive thru. Multiple people in line but got my order in a reasonable time and the staff was friendly. Will be back soon!

I would give this location -5 if possible the absolute worse service and I always order ahead. I recommend taking the few extra minutes to go to 23582 NY 342. You'll be back before it would take sitting in line, the other location is courteous and your order in correct read more

Dunkin' - cars parked in a parking lot - Donuts Near Me - Evans Mills, New York

Donuts were fresh and yummy. My husbands breakfast sandwich was great for this type of take out. It was clean ( Covid) . Girls were very friendly and service was very fast. read more

Went on a Monday morning to get a dozen donuts for the guys moving my household goods. When I got home with the box the donuts weren't even slightly warm and tasted like they were several hours old. They were tough and the glaze wasn't covering the entire thing. Very disappointed in the product at this location. On the positive side, I purchased two iced caramel lattes on Sunday and they were superb. The intercom is lacking in quality at this location and the server taking my order seemed impatient. I didn't finish ordering and she over talked me asking if I wanted anything else. I don't know if she couldn't hear or was in a hurry. read more

Just found a hair in our breakfast treat. Thanks Dublin's employee with the blonde hair. Try a hair net next time. FYI I'm bald have no hair , so I know it's not mine. read more

Dunkin' - Employees hair in my food. - Donuts Near Me - Evans Mills, New York

Well this past Friday I went and had a $50 bill at DD. Never in a million years did I ever think I would spend that much but everyone who helped me was very accommodating. I ordered 100 munchkins, two boxes of joe, and a large coffee. The service was very fast for all that I ordered. They also gave me cups, sugar, creamers, etc. The best part was that they gave me a huge bag to carry it all in considering I was only one person. I will definitely go back for something like that again. read more

We've recently been taking several trips to Upstate NY and have stopped at this DD a few times. Every time we stop, we become more disappointed. Now, to be fair, we usually stop later on in the evening, so I guess I should expect that the donuts are a bit on the stale side. Employees seem to be fairly disinterested in the customers... perhaps distracted (although I'm not sure by what). I think we will be skipping this DD from now on, as I don't want to disrupt whatever the employees are doing anymore. I don't like to inconvenience people. read more

I mean, it's a Dunkin' Donuts. Don't get too excited here. I've gotten to-go & dined in, and both have been satisfactory experiences. The inside has a pretty big seating area, and seemed clean enough. The employees were actually really friendly, too. (I am always sort of shocked when I receive nice customer service at fast food establishments.) Docking two stars because one time my coffee tasted burnt, and the brownie batter doughnut I got was a little stale. My husband, however, just about lost his mind (in a good way) over his breakfast sandwich. (It was good, but he can be a little dramatic..) read more

the dunkins in calcium - right by evans mills is literally so bad ... the mess up your order every time.

Terrible service, drink was made wrong AFTER being forgotten about. When I tried to ask about it I got "That's not my position, you have to ask the person at the counter". Extremely rude and waited forever for a simple coffee. Really need to train staff better on customer service and how to make SIMPLE drinks right. Seems everyone has the same experience at this store. I don't know if all of the Dunkins in the area are the same owner, but they all are absolutely terrible. Before moving here I was a loyal dunkin customer but I've switched to Starbucks because the ones around here are the most unreliable, inconsistent, slow, disorganized and RUDE I have ever seen. Would give McDonalds a better rating at this point. read more

Great experience this rainy morning. Haley the Cashier was very friendly and helpful. Definitely coming back!

The bathroom was a spectacle to behold! Suspiciously clean with a scent that was reminiscent of spring rain. The coffee was pretty good too.

I'm from the Boston area, picky about my DD locations and service and they have a true to standard business. This one is large, has a drive through, and has NEVER screwed my coffee up. Employees are nice, and they keep it clean. I don't eat DD food, can only attest to their coffee. read more

This place is terrible, we go there a couple times a week simply because it's convenient but the service is usually awful. After today I am done. Stood at the counter waiting to order for 5 min, the assistant manager stood by the register right across from me doing paperwork and didn't say a word just walked away. Definitely buyer beware with this place, use it in a pinch but the Tim Hortons up the road will be my go to place from now on. read more

I went through the drive through early one morning. Waiting forever than it was finally my turn. I handed my card to Trisha F and she did her end of the transaction. A few moments later she handed me my card back but dropped it before I could grab it. Instead of saying oops or sorry or offering help she shook her head in shame and slammed the drive through windows shut, wiped her nose on her hand (gross!!!) and shooed me away so she could help the next person in the drive through. Not only rude but disgusting. I had to invade the person behind mes space to retrieve my card after I pulled forward and threw away the donut after seeing her wipe her nose on her hand and not wash it. Won't be going back... read more

This dunkin is seriously the worst. They can't get simple orders correct, they throw donuts in a bag so messed up that they stick together and everything comes off them, drinks are always wrong every single time, and the workers are rude. read more

There are not a lot of places to sit, relax peacefully without commotions, read the newspaper or news on your phone and enjoy a coffee or ice latte. Great place to bring the family on weekends or the perfect place to bring your date for coffee in the evenings. I've always been highly satisfied with this location over the Watertown ones. Plus, they have a free community room that can be booked ahead of time and used for professional business meetings. read more

I went inside on a Sunday. (Today) No one came to counter to take my order. So as I was standing there waiting to place my order. I'm looking at the donuts to figure out what I'm going to order. I see multiple flys on and around the donuts and muffins. Since no one still had yet to address me. I was grossed out and left. read more

Was just there and ordered the "number 10 with a large iced coffee." The menu specifically states "with hash browns" for the #10. The text "with hash browns" is colored different than the other menu items so as to emphasize the idea that the #10 comes WITH HASH BROWNS. Words mean things. If it doesn't come with hash browns, you shouldn't advertise that it does in plain English for all to see. When I was given my meal without them I questioned the employee as to why I wasn't receiving them. She said, "it doesn't come with them if you look at the receipt." I explained why I expected them to be part of the #10 and pointed to the menu. She said "oh you have to ask for those separately." Uh actually, no I don't, it's advertised that way. She groaned and gave me a tiny bag with 4 hash browns in it, which again, isn't what is pictured and isn't what is advertised. Then she elaborated further to her own discredit, "the cashier is new and forgot to ask you about that." Well, why don't you train your new employees then? Rather than throwing her under the bus? What an unprofessional answer to an inquiry that seemed to me to be pretty straight forward. I normally would not complain about a blatant misunderstanding that was clearly up through communication, however, I stood at the register waiting to be served while 4 different employees carried on a conversation about workplace gossip, ignored me and one by one walked past me without greeting me or saying someone will be with you momentarily. It wasn't until the new girl who was working her butt off while the other (assuming more experienced) employees stood and gossiped within earshot of customers noticed me that she stopped, approached me, said I'll be with you shortly, then finished her work before serving me. Clean up your act. The service industry is absolute crap nowadays. Employees act like the customer is there to benefit them rather than actually working to earn our business as it should be and this store's team emphasizes that entitlement attitude/stereotype. Stop perpetuating your own bad reputation. I will probably never patronize this establishment again unless forced to for a work function. Sorry but I'm not sorry, that's how business works. You either serve your customers or you lose them. read more

I ordered a simple ham sandwich and within an hour I was throwing up bigtime. I haven't been back since.

Good and fast service. And of course...Dunkin Donuts coffee.

I just got the Carmel latte and it tasted awful it was super hot it burnt my tongue and they hand you the protective sleeve insured of putting it on so it almost burnt my hand and the coffee tasted Burt and like a wet dirty sock McDonald's coffee tasted better read more