Only the coffee was good and donuts were just ok. Would have given a 3 star if it wasn't for the staff that was uninviting and unfriendly. Long hair seems to be in charge as she was giving short hair instructions on how to do something. Anyway, greet your customers and pretend you like your job. read more

terrible customer service all they focus on is the drive-through line. I came inside the lobby and waited for like 10 minutes and not one person said hello or will be with you in a second just straight up, ignored me and I walked out. read more

Worst service! Every time when a pickup in lobby is placed. 6 or 7 people working and none will acknowledge you are there. Placed order 26 minutes before arriving and not ready. The owner or manager, bearded guy, had a look on his face that he hates life. If there was a more convenient option this place would fail. Do yourself a favor. Don't walk in. It will tick you off. read more

You all are slower than frozen pond water. An hour and a half for 2 sandwiches??!!! Grubhub orders should NOT be a last priority dummies

Work on my teeth requested no ice !! Told me I'd have to pay 1.00 more !!! Seriously lite ice .50 !!! Since new people in there it becomes more and more greedy!! read more

Coffee is like water. Dunkin has gone downhill in recent years, especially ones owned by a certain group of people. Always bad. I'm done with Dunkin. read more

Waited over 10 min for 2 donuts. Staff saying they didn't see the ticket but it was sitting out on counter. There was no ordered in front of me for pick up. This is my last time here after multiple visit with slow service and staff that aren't attentive. read more

The man who took care of our order was very friendly. There was a large selection of donuts to choose from at 3:00 in the afternoon. We were able to pick all of our favorites. The donuts were fresh and tasty as usual. We will be back soon. read more

I ordered a Medium Carmel Cappuccino with less ice on doordash. When I recieved it my cup was not filled all the way. My snackin bacon wasn't cooked right either was almost raw. read more

Dunkin' - Medium Carmel Iced Cappuccino - Donuts Near Me - Elkhart, Indiana

Awful! Arrived to a long line of customers that was not moving at all. Several customers were already waiting a long time for their beverages. While I waited in line, multiple people gave up and left. When I finally ordered, I discovered they were out of numerous types of donuts. And when we finally got them, THEY WERE NOT FRESH donuts! Ack! This is even worse than the normal poor Dunkin Donuts experience that I've come to expect. The only thing good about the experience is that the employees were friendly. read more

I have been coming to this Dunkin for a long time. The family that runs this establishment has horrible customer service. They have given me the wrong order several times, make the coffee and food nothing like they are supposed too, and will argue with you if you ask them to make it correctly or fix any mistakes. They will not give you any kind of decent customer service no matter how wrong they are. They are entitled and rude and do not deserve anyone's money. read more

I don't know what these other reviews are on about honestly -- it was open, timely, clean, and totally much better than these other reviews make it out to be. read more

Don't just don't, this place is crazy slow, today it's a little over six minutes per car, I wish I was exaggerating. Four cars in front of me and I have been here 24, well now 25 minutes. 26 why am I still here!! The truck in front of me hasn't even ordered yet. 29 minutes, 32 minutes in line my turn but they will be right with me....37 minutes and my order is wrong, Just Don't,,, save yourself read more

The service couldn't be slower if sloths worked here. Not just a one time thing either.. been here 3 times now and every time just as bad.

The donut was still in my latte was really warm water with milk. And it took seven minutes to make the latte.

Great morning service. Quick and accurate. Great tasting fresh donuts Yum! I'm sure the further into the day, the less fresh. Get em first thing in the morning while they're awesome. read more

I'm trying to take into consideration that we were there in the morning during a fairly busy time, but they got our order wrong and it took about 45 minutes in the drive thru before we got our items and were able to leave. Service times aside the donuts were good and the matcha latte was awesome read more

O boy. The one and only time we ate here was late in the evening about 4 months ago. Unfortunately we ordered a couple donuts that clearly had been sitting out all day and were very hard and almost inedible to eat. Their sandwiches were not too badd and we did not go inside so I cannot comment on the state of the restaurant on the inside read more

I ordered Dunkin' on grub hub and they didn't have any donuts and are bagels were burnt we couldn't even eat them because they were hard and burnt. They also gave us burnt hash browns that only had 4 in the bag and they were soggy.This is why I'm giving this Dunkin' a one star rating and I don't recommend ordering from this location. read more

Extremely slow,very rude and impatient. Literally went there at 11:40 and finally got my food at 12:27. The person was extremely rude and they always Run out of something.Doesn't even put the whole meal in there I paid for stuff I didn't even receive. I didn't even get the proper meal.I get COVIDS going on but literally as a chain coffee shop with enough employees this place is absolutely garbage. Putting a bad rep to the Dunkin name. read more

Wish I could give less than 1 star! Worst Dunkin' I have ever been to. Ordered my food online and couldn't go in to get it, had to wait in a 15 car line that did not move. Took 45 mins to get coffee! Unacceptable! then when I called to talk to manager to cancel my order so I could go somewhere else, I was told to call the app or wait in line and get refunded at the window. Rude/unhelpful and unacceptably slow! Go ANYWHERE else than this place! The worst Experience! read more

Went to get a latte at 7:00pm and they close at 8:00pm. I was told they shut down the espresso machine at 6:30pm. I was completely annoyed and won't be back. read more

This Dunkin' Donuts defines incompetence. I'm not sure where they find such incompetence in this world. Absolutely nothing correct with my order. Left waiting in a holding pattern post drive through window and to top it off my hot coffee I ordered is cold. Pitiful!!! read more