I don't know why anyone's reading it less than a five star. It's literally a cookie place. It's quick. The service is good and the cookies are never bad. read more

Perfect place for a late night snack. Cookie and two scoops of vanilla-- my perfect choice. Cookie was warm and soft. It was a huge serving so price was fair. Man, I got to go eat another!!! read more

Nicholas A. Was awesome, had some good jokes and showed us some cool magic tricks with the insomnia cards. 10/10 experience and he was a pleasure to have serving us. Give this guy a raise! Gave us great recommendations as well. We will be back for more cookies. SO GOOD read more

Insomnia Cookies - A beautiful box filled with chocolatey goodness - Desserts Near Me - South Bend, Indiana

From Cali, the employee working at the front was so welcoming, and gave us a bunch of free cookies!

First time at this Insomnia. Didn't even know there was a South Bend location! The store was super clean, the girl that helped us was friendly, and the cookies were out in less than a minute. No complaints. read more

I've ordered cookies to go from here many times. It's more of a hit or miss with them. Sometimes employees are nice, other times they are making assumptions. This is one of the places you go to order ahead and then you leave. There's no where to sit, not that I think they want you to. read more

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Strange nighttime employees plus they never marked my order as ready to pick up so I waited outside for a few minutes and decided to go in to find my order ready. read more

First time here while visiting from California and I really want to say Nicholas made my visit amazing. From the moment we walked in. He welcomed us in immediately. Gave us suggestions and made the quick visit remarkable. Wish we had more people like Nicholas back home in California. read more

We ordered four cookies from here they were completely raw inside, and not even safe to eat. Looking at previous reviews it also seems that this is a consistent pattern at this location, and I won't trust them with a second order. read more

Insomnia Cookies - Raw in the center, all four cookies were in a similar state. - Desserts Near Me - South Bend, Indiana

First time here. we went after a play. Yummy cookies and good ice cream. it's small inside but still a good place.

The size of the cookies are so small and they taste like the cookies you buy in the freezer and bake at home. Crumbl is sooooo much better.

This was my first time every going and I was super excited. The staff was great and everything looked amazing... until I got home... start eating my s'more cookie ice-cream sandwich... got to the middle and found a long white hair baked into the cookie ... So first experience was not the best experience. read more

Insomnia Cookies - Long white hair - Desserts Near Me - South Bend, Indiana

I told the two employees that I just needed a minute to look at the menu. They went back to the kitchen for 7 minutes talking loudly and I had to yell back that I was ready. I also overheard one of the employees say to check on the cookies because the timer wasn't on the oven. They then put a cup of ice cream in a bag which ripped and spilled all over. Won't be returning. read more

Website says 20-30 minute delivery - not a chance in hell. It will be at least an hour before you get your order. So I decided, hey, it's only 3 minutes from my apartment anyway, I'll just go in. That was just as bad - I ordered 2 cookiewiches and then waited there for 45 minutes along with one order ahead of me. Guy who took my order acted like I was a dumbass for not knowing the name of the flavor of the cookie I wanted? It was weird as hell. Another guy came in, waited about 10 minutes for someone to come out from the kitchen to take his order, and then decided to leave. I mean, it's cookies, what's the hold up exactly? how do 2 orders of cookies take almost an hour to hand off? It's insane. read more

So excited an insomnia opened up in South Bend! Prepare yourself for a warm welcome smelling of fresh baked heavenly goodness, friendly staff and delicious treats! The shop is tucked away right behind Speedway with ample parking, though the storefront is hard to see off the main road (23 across from Martins). My favorite is the double chocolate chunk, but pairing it with a second cookie and milk is a good choice! The place is open late (3am) and delivers, the perfect (poor) choice for treating your insomnia. read more

NICHOLAS is absolutely amazing! I never leave reviews but I had to because he was so welcoming and had the most energetic vibe! The service was excellent and I would go back just to have him brighten my day! The cookies were also a bonus! read more

I ordered online to pick up at a designated time. Was exactly what we ordered and ready when I got there. No complaints. Tasty bites!

if I could give zero stars I would... deplorable service, don't expect any accountability whatsoever from this cig smokin cart sittin glaring gaslighting lookin bunch of crazies. just wow... waited an HOUR for four cookies and ice cream and WATCHED 3 different couples order and receive the same within 5 min while we waited. we were in the lobby with 5 other just as confused, waiting people. this isn't even half of the story if I had to write it all I'd need my laptop. Dirty asl lobby, looked like someone leaf blowed through the whole restaurant and rolled around in mud... And they're smoking cigs ??? read more

Cookies weren't cooked properly. Outside edge crispy but rest of cookies were greasy, raw dough. Also they were delivered to the wrong house and left outside on the ground. read more

Insomnia Cookies - Raw middle of cookie, greasy :( - Desserts Near Me - South Bend, Indiana

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Best customer service around this area! Tammy was the greatest and even for my first visit, helped me to optimize my sweet tooth and put together a scrumptious cookie concoction to satisfy my pregnancy cravings! Prices are pretty reasonable for how delicious the cookies and ice cream are! I would 100% recommend coming here for an any-time-of-the-day snack. Btw, the sugar cookies are sheer perfection! read more

Insomnia Cookies - Buttery soft Sugar Cookie (taste tested for quality) - Desserts Near Me - South Bend, Indiana

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One of my favorite college places moved to South Bend! You ever get that late-night craving for cookies but don't want to mess up your kitchen? This is the cure for that! You can walk in the door and walk out with fresh baked cookies! Honestly, you don't even have to leave the comforts of your couch, they deliver until 3am. This is the part where I should break down all of the flavors and tell you how awesome they are, but I can't. I get the same thing every time: deluxe peanut butter cup! It's a peanut butter cookie with Reese's baked into it. Seriously, unless you're severely allergic to peanuts, try it! And if you have a mild allergy, try it with some benedryl! read more

Good regular cookies. I really premium cookie flavors. SouthBend location rocks. I will definitely order again.

The staff and manager were very accommodating the other day when I visited. They weren't able to pull up my account so that I could get credit for my purchase. As a consolation, they gifted me a free 6-pack or my favorite flavor ... snickerdoodle. Definitely didn't need to do that, but I appreciated it. read more

It's nice to be able to get warm cookies delivered at midnight. If you have a craving, they were fast, but maybe a bit expensive. I guess you pay for the convenience. Anyway on the right occasion I would use them again. read more

I remembered this place being amazing so I was extremely disappointed when I got home and my cookies were not only cold but also a bit hard. Will definitely not be going out of my way to get this again. read more

These cookies are so fire. Everytime i order them they are warm and soft, and its so cool you can get super fresh delicious cookies delivered at night. I like the macadamion ones, and the peanut butter ones. Plus the people seem really down to earth because i went inside there once to pick up a door dash order, and they were super nice. read more

Watched as a bunch of workers strolled in and out of the back like they had nothing better to do then make people wait. They are all just sitting in the back on their phones. Had to wait almost 35 mins for some cookies. I've seen turtles f*ck faster than you guys make cookies. read more

Ordered a 6 pack vegan cookies in the store and paid with a credit card. The employee came back to me and said they don't have any cookies. She seemed to be annoyed that I even ordered the cookies. She did not apologize for taking my money for nothing and said it will take forever to make it from scratch. I had no to wait for an hour there so asked a refund. Store manager came and said they can't issue a refund and gave me a number to call. So basically I left empty with empty hand and got charged with my credit card. DO NOT GO TO THIS PLACE. read more

How would I rate me service well it was almost impossible to get service. Lady who had been outside smoking cigarettes was scooping ice cream 2 feet in front of my face and didn't even have the audacity to acknowledge my existence. Then after she finished scooping the ice cream she went to the back where there were 2 other employees and they just sat there and talked to each other for 20min mean while new customers were walking in the front door. No one was helping anyone. Shouldn't have to walk into the kitchen after 20min of 0 service nor even a simple high or hello to acknowledge our existence. Pretty sad. The employees rather gossip and smoke cigs here rather than help paying customers. Very sad. I have pictures of employees smoking cigs while the lobby is full of customers not being attended to. The other customers were just as confused as we were. Ended up getting a couple cookies which took over an hour from when we stepped in the front door. Maybe instead of being on your phones, talking crap about customers, or smoking cigs out by the dumpster you should do a thing called "WORK". Pretty sad I would be embarrassed to work for this joke of a place. Not to mention even after waiting an hour my cookies were still cold and under baked in the middle. Yet you advertise warm cookies. This place is a joke and run by people with no customer service skills. read more

This place was recommended by a friend from work and he said in passing that I just had to try them. I was in the mood for something sweet and decided that this was the perfect opportunity to pop in and see what I was missing. I wasn't sure what to expect from them, but biy am I glad I gave them a try! They are so delicious! I tried one of their Monsterwhiches and was surprised how tasty! It never crossed my mind to put a warm cookie with ice cream, but once I took a bite I was blown away! It was a most excellent pairing! The melting ice cream is like the dunking of ice cold milk only sweeter. I admit I was unable to finish the huge treat, but it was worth the time to get it. I built mine with one peanut butter cookie and one double chocolate cookie and the middle mash was made from snickers bits, reeses pieces, cookies and cream ice cream and a white chocolate macadamia nut cookie that they mash up and stick in the middle. It was awesome! You can build one with any cookie from the traditional menu any ice cream and any two toppings that they offer. They also have the cutest little cake that put a smile on my face just to see the display, so im sure it would brighten anyone's day. I took a pic! Check it out! read more

Insomnia Cookies - Here is the cookie cake that made me smile! - Desserts Near Me - South Bend, Indiana

Apple Maps said that insomnia cookies was open until 1 AM. I had a very long day and I just wanted some cookies. The lights were off so I assumed they were closing but I didn't know because the last time I was there the lights were also off but they still were serving people. I never like to be that guy who comes in right before closing to buy something but this is insomnia cookies. it's meant to stay open past normal hours. Anyway, I would've been fine if the door was locked, or someone said, "Sorry, we're closed!" Instead, I walk in, asked if they were open, and got lip from an employee, and was told, "You knew we were closed, get out." Won't be coming back here if this is how they treat customers. read more

I gave them a two for convenience and warmth. $10 for 6 cookies that was average tasting. Not sure what I was paying for because flavor was not there. Subway and Potbelly has way better cookies. The nice thing is I was able to choose 6 different types. Honestly, I don't see the hub bub about this place. I think the Cookie Monster would be disappointed himself. read more

Went in a little bit ago to get some cookies Pam is a wonderful lady she made my experience great I will definitely be back to get more cookies thank you Pam great service read more

I stopped in yesterday and Pam was so nice. Welcomed me to the city! Told me some high points to check out. Explained about the cookies and that they will even deliver to me!! Chocolate chocolate chip is my favorite!! read more

Seriously. No estimate of time for delivery? I ordered and it's been over an hour and the tracking still says "baking." As much as I love cookies, I didn't have time to sit around and wait indefinitely. Tried calling to check on or cancel my order and was on hold forever. Nobody ever answered. Guess this is a case of live and learn. Might work for college students who are up studying all night but not for families with kids and bedtimes. read more

Order online and pickup. Girls working were so incredibly slow and rude to customers who were waiting. Took their sweet time and acted like serving you was a major inconvenience. read more

so we went into the shop and he said we had to wait 20 mins which was whatever but then this mf was like acting goofy with some customer im assuming he knew and this other girl who was arguing with him about him depriving her of a cookie or some shit. then when we finally got our cookies two of them had the consistency of mush like it wasn't even just crumbly it was like deadass mushy and barely cooked. also greasy as hell. read more

Went into Insomnia Cookies today because my son wanted to get some for his gf. Love the concept, but NOT impressed with the place. The girl behind the counter had the personality of a wet dishrag, didn't greet us or say anything to us at all until she told my son the total for his order (I'm the one who told him he still had one more cookie to add to his order of 6). There was one other employee that we saw and she had a look on her face like she didn't really want to be there. The cookies themselves smelled amazing, but left a lot to be desired. They were super greasy (buttery?), limp, & soggy. Seemed like they needed to be put back into the oven for a few more minutes. Disappointed because, like I said, I love the idea of the place...who doesn't love fresh-baked cookies...but the place could use some work. At least the store was clean...... read more

Went there tonight and the lady didn't even seem like she wanted to be working. our cookies weren't even cooked all the way. we had to man handle the cookies to get them out of the box. she had short black hair and black nails. very rude. read more

Would give this place 0 stars if I could. This is probably the worst insomnia cookies location ever. Not only do they take hours and hours and hours to deliver your food, sometimes they just decide not to deliver it at all!!!!!!!!! I had a delivery for Valentine's day and they called to reschedule the time because they were busy. Completely understandable since it was V-Day. The entire day passes and the delivery NEVER COMES. I did not receive one single phone call that day or after explaining why my delivery never arrived. This place is absolutely horrendous and I would recommend going anywhere else for cookies. read more