My first time here. While I was waiting in the drive-thru line, I checked their Yelp rating and noticed it was quite low. I wondered why, because the staff were very nice and polite, and the service was quick. From that interaction alone, I would say the customer service was great. However, once I received my order, I began to understand the low ratings. My order was incorrect even though I repeated it several times. I asked for less ice in my matcha, but it seemed like I received extra ice instead. I also ordered a breakfast sandwich on a croissant with turkey sausage since I don't eat pork, but I was given pork sausage. Unfortunately, I was on my way to an appointment and didn't have time to go back to have it corrected. Aside from the order mistakes, everything else was fine. read more

Sometimes I stop by in the mornings for some pastries and donuts. If you're in a rush try going inside or a walk in order on their app. I placed an order on the app for walk in before I walked in. Someone helped me as I was waiting and got my order ready. Drive thru seems to take longer. Service was decent nothing spectacular that stood out. This location is a newer one and smaller too. read more

Dunkin' - Donut case - Donuts Near Me - Dumfries, Virginia

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Really? You get rid of toasted coconut, butternut squash, AND Bavarian cream donuts? How long do you expect to be in business?? I remember when there were so many selections it was hard to decide. Now it's more like ok give me a glazed, old fashioned and a jelly. Shame. read more

This has got to be the worst Dunkin' Donuts. I have gone into nine staff members standing around doing absolutely nothing and arguing. While the manager comes out and addresses the staff with gossiping and says don't do it here and then goes into the bathroom. Poor leadership, crappy location, and way too many staff members doing nothing. read more

In general the food is good. Some of the employees are friendly and efficient. But too many times the orders are missing something. Last visit the order was short avocado toast ($5.09 item). Today the young lady gave me 3 drinks (no drink carrier) and turned to do something else, so I pointed out we were missing four donuts and held up four fingers. She handed out a bag but when I got home, there were only THREE! read more

Kind people. Quick service. Clean restaurant. Donuts are great Need more variety in lemon flavor

Employees mad chill, but the manager tried to micromanage how I would get MY drink. Then I realized she's just a micromanager period. The ambience feels rushed and awkward as hell. Idk her name, but my cashier was nice and made my drink exactly how I wanted it!!!! If it wasn't for the manager it would be a 10/10 read more

I ordered with the drive thru this morning around 10:54am and my order number is #4870. When I came home I began eating my everything bagel with cream cheese and found hair wrapped around the bagel. This was the most horrifying, disgusting way to start the day. Whoever's hair this is they need to make sure their hair is covered when they are making food. I do not recommend this Dunkin to ANYONE! Run as fast as you can from this!!! I'm never going back. read more

Dunkin' - Everything Bagel With Cream Cheese - Donuts Near Me - Dumfries, Virginia

I don't know what to say bc this is the closest one to my house and I can't go here no more bc they never get anything right. Just now I mobile ordered coffee and coffee roll. I got a muffin. This is the 3rd time it's happened. I've ordered donuts and gotten the wrong amount. I've ordered a wrap and gotten a sandwich instead. Just everything should be easy to follow given it's a mobile order but yeah I can't anymore. I'll be trucking it to the other locations or just get coffee near with. I gave it two stars bc at least my coffee is right majority of the time read more

Jeff provided excellent customer service. I would most definitely come back to this location.

This is probably the roughest store I've been to. Sprinkles everywhere, messy counters, donuts left uncovered on the top of the cases or on the racks unprotected. Restrooms inaccessible to patrons and things all over the place. One thing that they have is a pleasant demeanor in the midst of chaos. I had a gift card that would not swipe and the cashier and staff were so patient and kind. They troubleshot the situation and were able to print out the amount on my card as well as charge on it. Then, before I knew it, they had my Matcha drink and Bagel, egg, bacon and cheese sandwich ready to go! Both items were delicious! I would go back. Part of the issue is the clustered plaza that they are located in. It's mixed up with a lot of traffic trying to park and congested cheesy shops which doesn't bring in the best patrons. read more

Dunkin' - Iced Matcha! - Donuts Near Me - Dumfries, Virginia

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I call total BS on all 5 star reviews. What Opposite Day did you visit this place to give it 5 stars? This place is so bad it's actually hilarious. If you want a stale crunchy donut with no cream filling, this is the place for you. They seem to make donuts once a week and sell those until they're gone. I actually appreciate the fact that this location has turned me off of iced coffee now for good. I no longer want to roll the dice on whether or not I'll get what I ordered. It's so hit or miss! They simply don't know how to execute their coffee menu here! Boo! Just boo! read more

How hard is it to mess up a Dunkin'? Not too difficult if you work here apparently. We recently moved to the area and I have been here three times in the last two weeks. My order has been messed up every time. Wrong donut. No donut. Donut but no coffee. *sigh* I want to find another place but it's right next to my kids daycare. read more

The mocha syrup that I ordered was only on the bottom so when I took my first sip it was basically all mocha, which wasn't the best taste. Once it was all mixed in, it was a bit better, however I did not finish it because I didn't like it all to much. Nice customer service. read more

Dunkin' - Mocha Iced Latte - Donuts Near Me - Dumfries, Virginia

So today as of April 3, 2021, I went to this location around 7:20 pm. I arrived inside and the two young ladies who were there took a few minutes to attend to me as they were having a conversation on the side. Once one of the young ladies approached the register to assist me she appeared irritated. Not able to answer a question I had about a particular beverage on THEIR MENU and then to add to that she shrugged her shoulders at me and rolled her eyes like I was annoying her by my question. As I wanted to go off on her I realized it was unnecessary and I took my services to another location. Even though this location is closer to my house, I will not take my services here again. As this is the second time I have had an issue with the professionalism of there employees. They always seem to be rude and unwilling to assist me. And to make matters worst they are always out of things here. The branch manager really needs to tend to these issues, as I am not the only one who has recognized this. All of the reviews are similar to my experience and this is saddening. read more

What ever happened to "Time to make the donuts" every time I come to this Dunkin' Donuts, there is never any donuts. I always come in the morning too: Time to start driving a little further and get my donuts at Shoppers. I think shoppers donuts are better anyway. read more

Nice peppy staff. We stopped going for a few due to bad service. New turnover of staff is great.

Lemonade was yummy but the grilled cheese not so good. I'll stick w donuts next time! The bread was soft, not toasted or even hot. Service was good, everyone super friendly. read more

Dunkin' - Grilled Cheese Melt - Donuts Near Me - Dumfries, Virginia

As much as I love their coffee. I dislike their customer service. Why offer curbside pickup if you don't bother bringing it out to customers? Every time I have to go inside and get it myself. Defeats the purpose of curbside read more

My goodness this place cannot get right. I've given it many chances and many times my order is wrong. The coffee or food order is wrong. I usually have to use the drive thru so I don't know until I'm gone. A few times I was able to catch it and have them correct it. One time for an iced pumpkin spiced coffee with NO pumpkin flavor ‍ I went inside the store and the girl who did it looked at me like I got it wrong. No, I absolutely wanted to get out of my car and come in here. Anywho, my order has been correct about twice out of the twenty times I've been to this location. So it's a hard pass for me to keep going here even though it's convenient. read more

Stopped by quickly through the drive thru; was helped promptly and my drink came out quickly. Drink tasted great. This location has a new look to it so I think it's fairly new. read more

I called to the Dumfries Dunkin and put in a request, I got to speak with Rico the Manager who had great customer service, did not hesitate to tell me YES to keep a happy customer, had great product knowledge as I was calling about a specific cup. It's great to get good customer service but he was better than good, and I appreciated him. the flip side is I called the Dunkin I been going to since 2008, where the manager had been Maria and she too was fabulous with customer service, well she isn't there anymore and the new manager said his name was Nerry and that he didn't know who maria was nor what happened to her and after that many years it would had been nice to know she was ok and just moved on, also he did not know about the cup i wanted, nr if he could order it , nor if he even would for sure, he absolutely did not want to be bothered with my call and did not care about my concerns about Ms. Maria. Big Thank You to Rico, I will move to using your store and you kept me with Dunkin Donuts! and 5 stars is Soley for Rico! read more

Horrific service. Truly terrible. Took 20 min for food that they then didn't even warm up. No idea what's going on here but needs a real review by management. read more

Fool Me Once, Fool Me Twice: Shame on You! Fool Me Thrice: Shame on Me! So, you can read my previous review on how this location has closed early, lost customer service, has low seating, and placed donuts upside down. Today, they have fooled me! I ordered a beverage online to participate in the extra points. The order went through (no problems) and I was on my way there. I arrived and there's no drink and one employee standing alone. She tells me she can't make my drink and gave me two unconfident options. One was to cancel my order, the other was to get a much more sweetened and caffeinated version. I was in a rush (hence the mobile order) and asked for a refund. She then says she can't do that and I would have to come back tomorrow morning to get my refund or drink from a manager. So, I have to waste MORE of my time? And should I not mention that there's NO MANAGER on duty!? What store has no manager on duty (or at the very least someone with great, confident management like training)? Just to put this behind me, I took the sweet drink and ran out. I have given up on this location and will drive past it and go to the Dunkin' just a mile south down the road! I would not recommend this place and suggest you go to one of the other plethora of Dunkin's. read more

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This place is getting more and more ridiculous. I know it's a Dunkin so I don't expect much. Last weekend we placed our order 20 minutes ahead at 6am on a Saturday and it wasn't ready when we came by. Swim meet oblige we had to leave order less. This weekend we tried again; store opens at 5am, we placed our order at 5:05am, came by at 5:45am and nothing... no one in the store just giggling in the back when we tried to signal our presence so you guessed it we're leaving orderless again. We got it, you don't want our business, we'll move on. read more

Consistently disappointed by this location. Close to home but take the extra time to go to duck donuts. Usually the team is nice enough, but donuts are sitting in cases with flies and they miss order notes. Also, it's weird to see that the manager is the only one with hair flying in her face and no mask on, but all the other employees are always masked. It makes me question, in such close quarters, what is DD's stance on this? read more

I place an order online before I have to be at work on Saturday. The app was easy and convenient I place the order I came to the front door that was locked and saw a sign written in marker saying drive-through only. I called the location and the girl says that sorry we're not opening the door today. I let the lady know I already placed my order for over eight dollars for a coffee and a sandwich and she said sorry. I'm so confused who's running this location this is by far the worst Dunkin' Donuts ever. I called and emailed corporate to deal with this. Worst Dunkin' in the entire DMV area. Back to Starbucks on 234 for some great service & great coffee. read more

Easy to order online through the app. The drive-thru is terrible as there's a natural bottleneck for both drive-thru customers and regular customers who are trying to leave this location, not to mention all the construction on the main road. Order was incorrect, and missing some basic items. For these reasons, will try another location in the future. read more

I was surprised that they made a Dunkin' Donuts in this small shopping center but definitely not complaining. Probably the cleanest and fastest dunkin donuts I've ever been to! The employees were well trained and friendly also (much appreciated!). There's not much space to sit down and definitely more of an "on the go" type of place. They have a drive-thru too in the back which is convenient also! :) read more

So sad to leave this review, but else can this place be salvaged without honest feedback. Hope the franchisee is reading these... Just paid $20 of goods and service, but I had to wait 15 minutes for hash browns, breakfast sandwiches, donuts, and signature coffee. Mediocre service, no manager in sight, and a filled room of people waiting for their order or waiting to get their order fixed. Note to all: don't get the hash browns. They're a new recipe from the manufacturer. Another note to all: don't get the "bacon, egg, and cheese sandwich" unless you're good with one half of a slice of bacon AND bready croissant. Geez. Last note to all: only come here if you have the time to wait. There were five staff members that I saw, and you still have to wait. ‍ read more

All i can say disrespectful to its highest. The cashier was a rude to a uber driver and made the driver to wait good 10-15 minutes

This Dunkin is always the BEST!! Let me start by saying I've been to many Dunkins, and nobody is this clean! They've been this clean since grand opening. It's like they hire outside maid services to clean!! We come as often as we can and we don't want any other! Service: I used to absolutely dread going to any Dunkin because it's such a coin toss. Then when you find a good one it turns bad just as fast. Some days god, others not so much. THIS one however, customer service remains consistent, the turn over rate isn't extremely high at all, they are absolutely pleasant to deal with/be around. I make minor request, change my mind, or even screw up when ordering they remain kind and patient! Food: I've never had a Dunkin taste so fresh, I can't drink coffee often but when I do it's a 50/50 here it's made right, taste so good! Idk why there food taste better than other perhaps it's the energy of the staff? Or the fact that they are always so CLEAN!! I've tried others, the employees are miserable and the food is a coin toss! read more

Dunkin' - Donuts Near Me - Dumfries, Virginia

They are slow, often times rude, and only get your order right about half the time. I have experienced some of the worst customer service I have ever experienced at this Dunkin. That being said, it's still more efficient than the other Dumfries Dunkin. read more

Horrible I cant here the person to maje the order so I went to the next window. she look at me weird o ask her I want to mage a order but I can't hear nobody in the menu sign. She told me go around make the line again like are you kidding me. I not making that line again. I took my business to the combo basking robins and dunkins donuts. Make me do the line again when is not my fault. read more

If you have about 30+ mins to spare waiting in the drive-thru then I suggest this location. Otherwise, don't come here. They are consistently slow for no apparent reason. Their customer service is sub-par and, to add insult to injury, my order has been incorrect several times. I've tried to give them multiple chances but it's the same thing every time. Such a shame! read more

I've been to quite a few Dunkin' Donuts from Florida to New York and this one has got to be the worst I've been to. The customer service is just as bad and customer interaction with the employees, there seems to have a go to he__ attitude. They never have anything today out of cold brew, the new refreshers, I guess ice too because according to the girl taking orders they only have hot coffee, which she stated in a sarcastic tone. It's definitely not worth stopping there and waste your time when nothing is in stock. I drove a little further south and they had everything in stock. Go figure. Whoever is in charge of this one I guess don't care about keeping an in stock status or the way the employees respect their customers. read more

It's always a disappointment. They don't have chai lattes or glazed doughnuts or something else. The doughnuts don't look as they do normally. read more

Dunkin' - Disappointing French cruller , old and smaller looking - Donuts Near Me - Dumfries, Virginia

All the girls that work at this location have TERRIBLE attitudes. The drinks are usually never made right and then they have a problem when you ask them to remake it. They need managers around or something because they never greet customers and never display good customer service. This location is right next to where I live but I won't be coming back to this one of those employees remain. read more

Was working nearby, went to get coffee and had to leave and come back because it took 10 minutes for the 3 people in front of me to order even though there was plenty of staff. I went back for lunch and i was the only one inside and still took a while for someone to come take my order. Girl was nice, I waited over by the donut glass when I realized it was full of flies read more

Dunkin' - Fruit flies - Donuts Near Me - Dumfries, Virginia

This place changed owners and still is terrible. The staff is rude, the service is slow and the donuts are terrible. Back to the Roll Call place! read more