Service- they have 4 or more workers doing various tasks and no one even acknowledges you at the counter. Has happened several times and today me and another customer behind me left after about 3 minutes and asking a girl right in front of the counter cleaning if someone was working the counter and her response was someone will be up here in a little bit. read more

Service was just OK. We are seniors and no one greeted us and I didn't see anyone smiling! They must really not like working here. We arrived at 10:30am and the 2 donuts we ordered tasted stale. We should have taken them back but didn't. Will never patronize this establishment again! read more

If I could give a zero I would. Staff is okay but the way in which things are handled is the complete opposite. Lack of communication along with lack of acknowledgment. In what world would you pridefully serve this to a customer. The food has been cold a few times I've gone so only come here if you want a drink that has a 50/50 chance of tasting the way it should. read more

I go to this location more than I want to admit , morning staff is 9 times out of 10 very polite , friendly and fast but the afternoon and evening g staff if horrible I can't figure out how they keep there jobs . 20-25 minutes in the drive threw 10 minutes at the order box before they even acknowledge you and this is everyday !! How am I the only car in line and have to be there 25 minutes there additudes are horrible the need a employee revamp read more

Dunkin' - Donuts Near Me - Dover, Delaware

The food and the water is so good and the kids have been so happy and happy for the last couple days and I'm sure you will feel much more happy about the food if you give it a try it was really nice. read more

To the worker who thought this was totally acceptable to serve as a sandwich, YOU and all of those like you are the reason you absolutely do not deserve $15 an hour. I shouldn't have to pull over and inspect my sandwich before I get to work--it's literally your JOB to make sure things like this wouldn't be served to a customer and would get remade the RIGHT way if it looked like this. Like, how does one visually look at this and then make a conscious decision of "yup that's fine put it in the bag" and serve it to a customer. Smdh read more

Dunkin' - Egg sausage and cheese on a "croissant"...or what was left of it after looking like it caught on fire - Donuts Near Me - Dover, Delaware

Yelp pops a "please be kind, they're trying during COVID." NOT TRUE at this DD. The Reign of Terror, which Carney gave up last week, continues! All must be masked. Vax status means nothing. No seating indoors (probably just to save on staffing costs). While my cross apparently doesn't protect me, holding a thin layer of a Margaritaville T-shirt over my nose magically made everyone in the building safe! They did acknowledge the current Gov's order and CDC guidelines don't require this charade. THEY DON'T NEED/WANT ANYMORE BUSINESS! read more

If you want milk with a splash of coffee, go here. Ordered decaf, cream + sugar. Got cream, no sugar, hint of coffee. read more

Dunkin' - a drink in a plastic cup - Donuts Near Me - Dover, Delaware

The cashier made me feel very rushed to order, I didn't even have time to look at the menu. Then she didn't give me back my correct change and I told them then the manger said he couldn't do nothing about it right now so they stole $10 from me. I do not recommend this place. Also a roach waved to me on the way out. read more

Do not go here unless you want your credit card info stolen. Charged twice same day and went back to get replace meal, charged again without use of my card, how does that happen, FRAUD! General Manager Timeka says she has 6 locations and I could go to any one. Why, I want my money back and not go back! No investigation if they have an employee stealing! POOR POOR SERVICE! read more

I've used this location several times and at all times of the day. I've ordered, done the drive thru and went in and results are never good. They don't make the coffee as ordered, they're slow and the staff (especially morning workers) are rude. read more

Everytime I come in here they give me an attitude and make me wait for at least 20 minutes for my food. Meantime they're serving people who ordered after me. I come in here everyday. read more

I wish I could give this place zero stars!!!! I really feel bad for the owner. Worst customer service I've gotten in a long time , especially while in the US . read more

Taylor P was very rude when taking our order. We felt rushed and her attitude was the worst i've ever heard when going through a drive through. read more

I usually go to this location on my way to school. I always request for them to stir my coffee because I don't want to be drinking straight sugar. Yet my sugar is always caked up at the bottom. I always request lots of sugar and cream , yet my coffee always taste tart. I am not happy about this service AT ALL. Lately. read more

Dunkin' - Horrible service - Donuts Near Me - Dover, Delaware

Great sausage egg cheese croissants and crullers. This location provided good friendly fast service, too.

Me and my lady friend had a very good time. I'll copies were good or donuts were good I don't know why everybody's giving it a negative review?? I give it five stars it's close to where I live and it's a good place to have a good conversation and get out of the bad weather once in a while and I love their coffee!! I've not found anything wrong with it so far!!!!! read more

Not much to say, I got a cup of coffee and it tasted like coffee.

Shoutout to the retards working the window this morning that can't make a simple drink right.

My first experience at a Dunkin' Donuts was complete with terrible customer service and an attitude that could service the entire greater Dover area. I went through the drive-thru as a first time customer and was rushed by the attendant. Further, I was unfamiliar with the menu and was given unnecessary attitude when asking questions about the menu. Finally, I was given attitude again after clarifying an incorrect quantity on my order. It's really not that hard to withhold your frustration given that I can't even see your face. Tone of voice was all it took, and Taylor P. couldn't even keep that under wraps. read more

Under new management and the crew is friendly. This store has been going through a lot of changes but the most recent changes have been noticeable and very positive. Looking forward to the new store opening up and the new location right down the street. Many problems will be fixed like the dt sensor and clarity. read more

The worst customer service of any Dunkin Donuts I've ever been to. Not saying much though.

I visited this morning and purchased a chocolate chip muffin. When I got to work and took a bite it was actually blue berry which I am severely allergic to. I called the store back just to let them know, not expecting anything. I talked to a manager named Amy and explained to her what happened, her response was "that's all you needed? Thanks" and hung up the phone on me. I am very upset with the level of disrespect she gave me and how she had no concern about my experience. I did not expect anything just a simple I'm sorry. But In stead I got hung up on. I visit that location every morning before work and I will not be returning. I hope this does not happen to anyone else. read more

I found a dead fly in my caramel macchiato this morning. Will not be using this Dunkin' Donuts location again. Very disappointed and disgusted. read more

I have been going to this shop for more than 25 years. Many different management over the years, but the current one is the worse. Four girls waiting on drive thru and one slow girl on counter. Cash register locks up and manager said..."it does that sometimes". Little consolation to us who have been waiting more than 15 minutes for coffee. She didn't even try to fix the register. It has been a busy location but that will change soon as manager doesn't appear to care. She thinks she is too important to wait on customers. What a shame. read more

Horrible experience every time ONLY at this location! We waited at the drive through for almost 10 minutes with no service before we decided to drive around to an empty window. Time before that waited 10 minutes for an iced coffee. Hire some employees who care to be at work! read more