Omg.. hard to get out of parking lot if busy intersection! Drive through was out of order today. Building sits on upward slope and tight squeeze getting in and out of drive. This may pose parking problem if busy. read more

This location has gotten significantly better throughout the year. Service here used to be so bad, now, the employees are a little bit more pleasant. Not the friendliest, but not rude. Wait times are great. Anytime there's an issue they fix it. I'm here almost 3 to 4 times a week, and it's been a decent experience since! read more

We were not very impressed by this location. The staff was unaware that not everyone places their orders online and need to be greeted when walking up to the counter. The screens to order from looked very dirty. read more

See all

I went through the drive through on sun October 27,2024 and asked the Halloween bucket and they were out of them which was fine but asked for the Halloween munchkins and got all sprinkled ones instead of the assortment that comes with the previously mentioned bucket and they weren't even atleast Halloween sprinkled. read more

Dunkin' - Regular sprinkled munchkins - Coffee & Tea Near Me - Douglasville, Georgia

Coffee is great! Hannah is very rude this isn't the first time!! I asked about the bacon she was cooking if it was for another order and she snapped and said yes but then left on top of the oven! Then she wanted to argue back and forth!! She needs more customer service training!! read more

The manager and some staff are very inconsiderate, unprofessional and rude. We ordered the new halloween themed donuts which costed more than a normal donut because they were topped with munchkins. 3/4 of the donuts did not have munchkins. The manager and of one of the employees were very impolite. read more

I was well before they closed and they said they threw away all the donuts. the name is Dunkin donuts but they don't have any? what's the point of even staying open if you are not serving what is on your business plan: the name of the businesa: donuts!!! she made an excuse and said well we still serve coffee. I said that was ridiculous. when I got my drink they had spit in it. read more

Came in here for a special order of donuts. Instead of telling me no or getting upset, Darius went in the back and made me a half dozen of my favorite donuts, chocolate glazed with raspberry filling! Spoke with manager and another employee while I was standing there, great people, and while I was there many staple customers came to drive up window and inside. Everyone knew each other and all the customers had nothing but good things to say about each other. A female customer at the drive thru even brought all the employees a rose, each. Place is clean and employees are professional and efficient. Thanks for my favorite donuts, Darius! read more

See all

Like every other location, they were out of jelly donuts. I'll never understand why if they always sell out they don't make more! We settled for two powered sugar and two Bavarian creme donuts. When we got home and ate them, one of the Bavarian donuts had never been filled read more

Of all the Dunkin's I've been to, this one is by far the worst. The drive thru line was ridiculously long so I figured I would go inside for faster service. Nope. That wasn't the case at all. I literally counted 5 staff members behind the counter but not ONE greeted me nor asked to take my order. You must think, "they're busy, Nina", NOPE, again, I counted 2 standing around on their phones. One of the girls had the audacity to look at me then ignored me and went back to her phone. Is she on break? If so, why is she standing behind the counter? Too much to look up, see a customer and get one of her other working colleagues to help me? Or at least greet me? You must think, "why didn't you just walk out?" Well, I was there to buy donuts for my working hospital staff because they deserve a mid-day pick me up, so I tolerated the lack of customer service thinking that the donuts would be worth it. NOPE. Again.. the donuts were cold.. like it has been sitting around for awhile. All in all, I would avoid this Dunkin' at all cost. read more

Kim Russel possibly the store manager has poor people skills. If a customer walks into the store laptop in hand asks if the WiFi is working you say "as far as I know it works fine" they order and proceed to sit down asking that person to leave becuase "COVID" shows such a lack of respect for you customers it will be years before I go to another. We are all working thru the pandemic i stopped to work for 45 minutes to make a deadline I got my first vaccination today and I am wearing a mask. read more

It's 11:57 in Douglasville and the cars at drive thru not moving for the last 5 minutes. I left

Absolutely horrendous location. The parking lot/drive thru is a full on cluster f*ck. I sat in the drive thru line for ten minutes before it moved even once. If I hadn't been blocked in I would have left. Sat in line almost half and hour to get one drink. Workers were rude and very unfriendly. Ridiculous. Do better. read more

If I could give a zero star I would. absolutely the worst service I have had at a Dunkin. Took forever to even be acknowledged. Placed a mobile order it was already sitting there and watered down due to them not paying attention to the drive thru window. Finally got my drink it was wrong so I let them know and they were bothered and rude over the fact that they made the order wrong. Called and spoke to the manager while at the drive thru. Older white lady with short hair was the manager and she was extremely rude too so I Can see why her crew is rude. 10/10 would not recommend this location. I now see why All of their reviews are bad. read more

Update: instead of doing anything about the parking lot, the drive through, size or traffic issues, or speed of service, they remodeled the exterior and handled some code violations or something. Everything else is the same. It's a relic from decades ago, the food isn't what it could be, service has always been scattered & inconsistent.. & now they have Starbucks right across the street. All this Dunkin' had to do was buy the lot next to it when it was a dead LongJohn's forever. Instead, they're going to struggle & likely, eventually, shut down. It's the most slam-dunk location right off the interstate, a minute from the mall, two major roads, and they still botched it. This whole thing should be taught in business school as what not to do. There's a chic-fil-a down the street that has a bit worse location & still handles a double drive-thru at breakneck speed w/ no quality lost. It's crazy that they had 30 years to lock down this high-traffic spot & failed due to complacency, then Starbucks basically builds a whole setup in 6-8 months just to wallop them. If you've actually dealt w/ the crazy traffic in that thimble of a parking lot, the problems it's caused for a decade or two now, you get why locals are tired of it. Even remodeled outside, it really is still a drag on the area. Just go to Starbucks 10 feet away & there you go. The End. read more

The absolute slowest service I've ever seen at any Dunkin Donuts. Very poor service I'd recommend not going to this location unless you want to 30 minutes waiting on 1 coffee read more

Out of every doughnut except plan and cinnamon. They gave us 2 random powdered that were so rock hard I could barley break it with my fingers. The doughnuts were stale and you could tell they have been sitting. Should have gone to Krispy Kreme instead. If I could give negative stars I would not to mention the location sucks. Over the years I have seen someone hit the curb trying to get to the drive through not to mention I have hit the building my self. Gross! read more

Dunkin' - Rock hard - Coffee & Tea Near Me - Douglasville, Georgia

Worst Dunkin' ever. Do not go here. I ordered a mobile walk in order during a massive rainstorm, and the lobby was closed. My vehicle was too large for the drive through, so I had to stand in the rain getting soaked for 10 minutes to get my order in the drive through. Did I even get an apology? Of course not. Do not go here. Ever. There is a competitor across the street, and it would be impossible for it to be worse than this place read more

My daughter wanted donuts yesterday so we drove to the nearest DD. They were out of everything we wanted but the worst part is the donuts they gave us were day old! What a big disappointment. My daughter didn't complain because she just warmed hers up in the microwave but I expect better. Not good at all. Changes are definitely needed at this location. read more

Very rude crew, especially the fat white one with the headset. Didn't want to serve what we paid for.

One of the baristas that works here ALWAYS has a nasty attitude and makes my drinks wrong. You don't have to be over-excited to work but why are you literally giving me dirty looks? so weird.. also they take forever with food that's why there's always a line wrapped around the building. read more

We stopped at the douglasville drive thru around 6:39am (8/15) on the way to drop my son off at college. The shift leader -Makiah who was working the drive thru was amazing! She had a pleasant smile and she professionally and expeditiously handled our very detailed order. It was the fastest drive thru I've ever experienced. Thank you Makiah for making our day and being a true professional. read more

I'm only docking one star due to the location. It can be tricky to get in and out of due to (1) very narrow driveways and (2) heavy traffic at that intersection. That intersection is not meant for the amount of traffic it has, which is something the city needs to take care of. Besides those two things, very pleasant experience. We were greeted at the drivethru immediately and the order taker was very patient with pregnant me deciding on what type of chocolate beverage I wanted. I had a frozen hot chocolate, hubby had a large iced coffee and we both had crullers. The frozen hot chocolate was a chocolatey dream in a liquid form. The crullers were moist and delicious and hubby enjoyed his iced coffee (he thinks he got a cold brew, no complaints there). read more

Annoying location! They need a larger lot for parked cars and drive thru. Just saying...besides, Dunkin' freezes donuts now, so I only drop in from time to time for the coffee only. read more

I usually have no problems with this location. they're always on top of it, but my last couple visits have not been that good. My coffee is never correct & they never have any food in stock. however, the customer service is great. I'd just love to see a change. I spend money there constantly for me to do not be able to even drink my coffee or eat my food. read more

I have been visiting this location two or three times a week for about 3 1/2 years and have had the same unpleasant experience a several times. I have FINALLY had enough! I feel as if my only recourse is to write a review on Yelp, since I have never gotten the impression there that the management actually cares about the satisfaction of the customers. What is this bad experience, you ask? It's not the coffee (it's great!), nor the donuts (yum!). The problem is that their credit card machine "breaks" fairly regularly. This location is very popular in the morning and the drive thru is very crowded. There is an embankment right directly next to the drive thru and you can't get out of the line once you are in it, since you have the embankment on one side, the store on the other and five cars in front of you and behind you. It really sucks. So anyhow, I am really tired of waiting ten minutes in the drive-thru to get to the ordering place, only to see that there is a little piece of paper taped to it that says that the credit card machine isn't working temporarily. And if you tell them that you don't have any cash? "Okay." is their answer. They have never apologized for the inconvenience, not once. And you still have to wait like another 5 minutes to get out of the stupid line, and you leave with nothing! It is the MOST frustrating experience ever when you are running late and then think that 15 minutes for your yummy cup of coffee would be worth it. This happens so regularly there that I am wondering if it isn't on purpose (aren't those credit card fees high?). It is those little customer service details that go a long way, such as at least pretending that you care. read more

Im a regular at Dunkin, but lately they've just been messing up the coffee order where the sugar isn't melted, they didn't put the right cream, or just listening when I ask for light ice.. The workers seem a little rude in drive thru-- more so in the afternoon than anything-- and don't mark cups.. I asked which one was which and the answer I received was the "its the lighter one" .. but they were all the same color. And I asked for almond milk, which made things worse because Im lactose intolerant.. I love dunkin.. but Im about to start trying Starbucks. read more

I received a couple of Dunkin' gift cards and wished I didn't because the females that work at this place are beyond rude. They act like they are doing you a favor by waiting on you. Went to Starbucks Christmas Eve and it was a night and day difference. They were so courteous and professional. It's double the amount for coffee, but you're not treated like trash. The owner needs to scrap them all and start over. read more

The service and food here are about what you would expect at DD. The donuts and coffee are always good and anything else is typically yucky-fast-food-ish. My big problem is the location. I lovingly refer to this DD as "The world's most inaccessible dunkin donuts." The location is just awful. It's right on the corner of the busiest intersection in town with no good way in or out. Honestly, I avoid it for just that reason. They could be selling filet mignon for a dollar a pound and I wouldn't even try getting there. read more

I have been going to this Dunkin Donuts about 3 times a week for the past few months. The service has been very good every time I've visited. The coffee and breakfast bagels have also been very good. My only complaint is the location. The store is in the worst location ever. It's hard to turn into, hard to turn out of and the parking lot is very narrow. read more

My first time ordering from a Dunkin Donuts and so was not sure what the ordering etiquette was. I went inside and asked for 3 lemon filled donuts, 3 Raspberry donuts and then the girl behind the counter rudely cut me of. She asked how many in total I wanted? I told her a dozen and completed my order. I was a little annoyed with the way she spoke and her tone of voice but it was only 6:30am and that early in the morning, I am not in the best of moods either and I have no idea what that girl's own life is like and so I decided not to make a big deal out of it. The donuts were excellent as well as the coffee and lucky at that time in the morning, there was little traffic, as this location can be awkward to get in and out of. read more

I'm giving this one five stars solely because of Arielle! Such a sweet girl with a positive smile and attitude! Truly, she made my day. You don't find many good, optimistic, bright workers like her. Thank you Arielle! read more

I've been going to this location about 4 times a week for years---BUT NEVER AGAIN. I was sitting in the drive-thru and noticed a young lady dip her hands in a red bucket on the counter next to the machines, squeeze out the excess water and start wiping up. I wasn't too concerned because she wasn't making my drink--Another young lady was in the process of preparing my iced latte. But then the girl making my drink did the same thing: SHE picked up the rag, wiped something, put it back, AND WITH HER UNWASHED HANDS, continued making my drink!!! I repeated this to the girl who was going to take my money and asked her to have my drink made over. The "girl with the unwashed hands" came to the window and told me that it was "sterilized water" , but she'd make it over again. I told her that no matter what was in the water, it was not hygenic. She then said, "sterilized water kills everything". I then told her to get someone else to make the drink. So, another worker started to make it, then moved out of my view....for far too long. That was it!!! I pulled around, went inside and asked for a refund. I had to drive to the Thornton Road location for my coffee---and it was like night and day. They used gloves and all of the preparation was done in full-view of the customer---and they were brimming with friendliness. I WILL NEVER RETURN TO THE HWY 5 LOCATION. NEVER! read more

Not only is this location in the worst possible spot, but the customer service has definitely gone down the drain. The girls who work the drive thru window are so rude, they just open the window and stare at you without any type of interaction. Who trained these girls?? I really wish there was another DD in the area so I can be through with this one... read more

The drive thru is the worst thing about this restaurant. The drive thru should be renamed to slid thru, or squeeze thru or see if you can get thru. Other than that great place. read more

This is my favorite place to get coffee and a beagle the girl be hind the counters name was Rebekka she was so sweet and respect full even when she had to tell me thy were out of something I never once felt like any thing was her fault she took my order very well and even cracked a joke SHE NEEDS A PAY RASE! 5 stars to rebekka read more

I didn't want to give any stars but I had to order to leave this review. Let me start by saying I was super excited to see that there was another Dunkin Donuts in Douglasville so I would no longer have to drive all the way to Smyrna to get my coffee needs met I walk into the location I'm greeted and that was great I was very specific about what I wanted as I am with the other location that I go to that never gets it wrong which is in Smyrna off South Cobb Drive closer to the 285 end they are amazing I asked for a large vanilla chai I asked for extra chai and less foam so that I would then get a full cup of vanilla chai rather than 1/2 cup of drink and half cup of foam which is what causes me to not go to the other locations because they never seem to get it right I received my drink I immediately noticed the weight is off I open it up and there's more foam than there is beverage I bring it to the young lady's attention whose name is Linsey by the way and she said oh that's how it comes with the foam so I remind her of the order I placed and how specific I was and then proceeded to let her know that I will never return to this location I'm very disappointed by the fact that I was very specific about what I wanted I was clear with what I wanted only for her to still get it wrong very upsetting very disappointing and I will never return. Linsey I don't know how much more specific I could have been with you but for the fact that you did exactly what I asked you not to do after giving you Specific Instructions as to how to prepare my drink so that I can have my desired outcome it's just completely ridiculous you need to learn how to listen instead of being so concerned with the gossip that your co-workers had going on. Linsey Get it together girl or resign so that someone who wants to work can. read more

Stale donuts. Not just one variety, but ALL of them seemed like they've been sitting all day in the display. Very disappointed. Going to call the manager in the morning to complain and request a refund. read more

HORRIBLE experience at this Dunkin Donuts. The manager made a copy of my drivers license and credit card today without my knowledge or permission. I am absolutely appalled at this breach of privacy and have reported it due to concerns of identity theft. I contacted the owner regarding this matter and she refused to talk to me and hung up. NEVER DO BUSINESS HERE. read more

I've only been here a few times and that's because they have attitudes!!!! I order oatmeal and it takes 10 minutes and tastes horrible!!!! They acted like it was the end of the world when I ordered it. They also messed up a simple cup of coffee with no apologies. They are worthless....and the donuts are never fresh. read more