Not a lot you can say about any Dunkin Donuts since virtually donuts from store to store are identical and generally of the same quality. Always fresh (coffee too). I like there breakfast sandwiches as well - great way to start the day. The one thing about this particular DD (or Dunkin' as they want to be called now) is the friendly, and helpful staff. Great crew! (And the USB charger-outlets on the wall say, "welcome" to folks who want to have a donut, coffee and stay for a bit of work.) read more

Dunkin' - Outlet with both grounded and USB plug-in ports - Donuts Near Me - Devens, Massachusetts

See all

I used to go to this Dunkin' Donuts because they were the only ones in the area didn't water down their coffee however, that has changed recently. If you get a regular iced coffee, it looks like iced tea so I tried the cold brew which is still extremely watery. Almost $4.50 for this dishwater. Dunkin is junk now. read more

Easily in the top five dirtiest bathrooms I have ever been in. I wanted to leave, but my kid had to go. So I cleaned the toilet seat. There was literally a huge puddle of disgusting water in the middle of the floor. The bathroom is small, so we had to maneuver around it. The toilet was filthy. So was the sink. The soap dispenser cover falls off. The owner should be ashamed. I wonder how clean the food service areas are? I was planning on getting food, but after seeing the condition of the bathroom, my appetite was gone. read more

Worst Dunkin's ever. I live nearby and order online. My order is always super simple but when I arrive at the drive through, I sit, unacknowledged, for anywhere from 3-10 minutes before someone comes on the speaker and barks "I'll be with you in a minute". Sometimes an employees is outside smoking by the speaker and my car fills with cigarette smoke. Awesome. Another couple of minutes pass and then when I'm granted permission to proceed to the window, they start making my food. The drive through provides a pretty good view of the interior of the store - there are usually no customers in there, but sometimes I get treated to the employees arguing about who has to make the food and drinks. It takes forever to get an iced tea and two microwaved hash browns. It is definitely worth it to drive the extra couple of miles to the Ayer store. The owners should be embarrassed to run this type of establishment! read more

The slowest drive-thru I have ever experienced at a Dunkin. It absolutely makes no sense how long it takes going through the drive-thru.

The service in am depends on who is working. One shorter woman dark hair I think a manger is super kind. Another taller older female employee at the drive through is always rude - rude on speaker rude at the window. I have gone a ton of times and same attitude no matter what - I will drive to the Ayer dunkin before I ever go back. read more

I was a bit disappointed with my breakfast sandwich. It was microwaved to heat it, but too long which made the new bread hard. Their donuts are good but not great, but consistently good enough. We bought two half-dozen boxes to provide to clients. read more

This used to be our go-to Dunks when in the area. But there has been an overall decline in service & cleanliness recently. The ladies room is always grimy and has needed updating for years. Current staff wanders around aimlessly and even the smallest order takes forever. A shame as this location used to run like a well oiled machine. read more

Could you f***ing clean your hands after touching yourself, money, or crap off the floor?? You guys should be ashamed, I don't know how you pass health inspections. I've seen your morning employees fighting/arguing. I just threw away a $4 coffee because one of ur workers started making my drink and grabbed something off the floor. Then co tinge making my drink. Tf not. I'd love my money back, but instead, I'm just not gonna go there anymore. I'll just make my own mf iced coffees from now. Pathetically disgusting. read more

Bathroom is disgusting, can't imagine what the kitchen looks like. Coffee was old & gross. Stay away!

Legacy Tournament every year! Management should staff with more people and stock the refrigerators. 8:00 a.m. no choc milk, little gatorades remaining. Long lines but service was fast! read more

Dunkin' - Out of cold drinks first thing on the morning? - Donuts Near Me - Devens, Massachusetts

This is a very nice place to get coffee. The staff was welcoming and professional. Service was quick.

This location has very polite staff, quick service and good quality coffee and breakfast sandwiches. I have only ever been out here during soccer tournament weekends taking place a Fort Devens, so if you see a bunch of minivans and parents in town, know that this location will be packed for sure. That being said, they still do an awesome job of keeping orders straight and being patient with the influx. read more

So after almost 4 years of being in the area and having at least one coffee there several times a week, I can confidently say that this location has the best coffee. I'm guessing that it's probably due to the fact that during the morning hours, there are always super fresh pots due to the high traffic. That being said, one of the things I've noticed is sometimes the service has declined on occasional days. I've ended up with wrong donuts, wrong sandwich, or, on one already terrible day, the wrong coffee three times. I will say that the days where I had things go wrong were the days when there were new faces on the drive-thru or at the counter. The regulars (and you know who they are) there are pretty much always on top of their game, both in speed and customer satisfaction. So in summary: Best coffee, great employees, be wary of new faces. read more

the toilet was disgusting, poop everywhere in the bathroom and it seemed to have been there for a while. the employees weren't very welcoming or nice, they didn't even say have a nice day, they just took my payment and walked away. i was standing at the register before i ordered for a couple minutes while waiting for someone to come take my order. they saw that i was there yet they kept having a conversation instead of helping me. read more

I ordered a medium black coffee with 1 equal the girl then asks me if i wanted milk with coffee o then replied i gave you my order then repeated my order and pulled up to the drive up window where she proceeded to lecture me on manners im 66yrs and she was 16 or 17 this was on the weekend i would go there 2 to 3 times a week if you visit this Dunkin watch out for the DUMB girl read more

This dunks is efficient and the employees are respectful. 95 percent of time the orders are correct.

Good walk in service. Disappointed that they didn't have low fat blueberry. In fact, they only had one coffee cake, and corn muffin. And they close at 7:30pm however, coffee was terrific. read more

disappointed to say the least. asked for 10 glazed munchkins and we got 4. and 3 of them were chocolate. then i asked for reg. iced coffee and they gave me light and sweet. never going here again. read more

Poor service cashier screwed up our order didn't know what we ordered. Most other dunkin donuts are great but this one doesn't strike me in the service department. I will never order my coffee at this store again read more

An extremely busy location but they still maintain friendly and quick service. Donuts and coffee are fresh and always tasty.

Nice staff. But it's so slow I can't go here anymore. Coffee is good maybe 20% of the time. Most times is burnt to a crisp first thing in the morning. I don't know how you manage that at 8 am.. but it's been gifted to this store. Ridiculous wait times. Slowest one in all of New England hands down. read more

Pretty sure they straight up lied to us about oven being broken so nobody could order breakfast sandwiches. To be fair, 45 people showed up the morning prior & ordered, so it was total chaos for the 3-4 people working. Partially understandably/partially absurdly long wait for said sandwiches. read more

This Dunkin Donuts is the worst place I've ever visited. I had purchased two orders of hashbrowns and when I got back to my car I found that every single hashbrown was cold in the center. I went back in and asked for new hashbrowns and the lady working the counter took the bag and reheated them. I walked out with the reheated hashbrowns and found that they were still cold! How many brain cells does it take to reheat 12 hashbrowns? I walked back in and demanded my money back. I will never visit this DD ever again. read more

Never enough staff. Ever. Town, businesses, military base - no staff. Chances of getting what you ordered? Meh. Downloaded app, created account and reviewed while at drive thru. I was the second car in line..... read more

This location is extremely busy. With the army base right next door, the employees are always slammed with orders, coming from every possible direction. Even with all of this happening, the staff members are very polite, courteous and quick. I definitely can appreciate a hard working team when I see one. It's not easy juggling all the army people, soccer tournament families and regulars on a daily basis! These people deserve some serious credit! read more

Do you have time to burn and hate being on time in life? Do you hate when people listen to you ? Do you enjoy southern slow-rotisserie style service right here in Massachusetts? We'll step right up and play Wheel of DDDevens! Yup, that's right...spin the wheel at the speaker and then drive on up to see where the employee hand lands! What's that, you ordered a medium coffee black...? Sure, here's your bacon and egg croissant!!! Unbelievable! And I know what you're thinking...simple mistake...it happens! That's what I said! Then on another occasion I ordered a tea with lemon...THEY FORGOT THE FLIPPING TEA BAG?!?! For those who missed the first part of the sentence...I ordered TEA. So, for everyone that holds a job in Devens where they care about your arrival time...please...if you'd like to keep it along with your sanity...keep driving! Or, better yet, make your breakfast at home because I promise you will enjoy cold food you want over piping hot and slow food you super don't want! read more

Absolutely horrible service, Unfortunately I work near by and have gone more than I would like to admit but time and time again their customer service and lack of attention to detail reminds me it's never worth it. Every morning as I attempt to place an order in drive thru there's this one pleasant gem of an employee (Angela), if my receipt is even accurate...Without fail, as I place my order after every individual coffee she rudely cuts your words off with a pleasant "PULL UP" before you even attempt to finish ordering and then to boot more often than not they probably won't have what you're ordering anyways. I can't tell you the amount of times they've been out of bagel at 6am or even large coffee cups is another common one. there's no such thing as a "regular coffee" either, I have personally witnessed and employee scooping sugar with the coffee cup itself rather than taking the two seconds and measuring it with a spoon, disgusting... Long story short, do what I have recently decided to do, keep driving right on by and save yourself the disappointment and head to Ayer where you'll at least get treated as a paying customer. With that said, there are some excellent staff members at this Dunkin donuts but unfortunately as they say guilty by association, why they would ever let a few of these staff member interact with customers let alone even keep them employed in the first place is beyond me. read more