I just started working nearby and have gone to this DD location every day in the last week. Every single cup of coffee I got was DELICIOUS. But one experience in particular stood out for me. I pulled up to the window and saw matcha on their menu & I asked the guy at the speaker if he thought it was good. He told me that he didn't personally enjoy it, but it was very popular amongst the staff. I decided to try it. I pull up to the window, and a very nice girl named Jasmine poked her head out of the window & said that she really liked matcha & wondered if I would mind if she prepared my drink the way she makes hers (turns out that was just adding some unsweetened vanilla too it). That sounded great so she made it & handed it to me. Not only was it AWESOME, but she had me try it before I left so that she could make me something else if I didn't like it. This was really nice, personalized customer service and you don't see much of that anymore. Especially in a drive thru setting. Thank you, Jasmine, you've made me a loyal customer to your location read more

CAVEAT EMPTOR!!!! Don't be me!!! Dunkin' will automatically bill your debit card a 25% tip if you don't select something different (like "No Tip", or 5%, or 10%). I found out the hard way as I just wanted to pay for 2 donuts and an iced coffee and skedaddle out of the place. The failure to observe is all on me, but it reeks of deception IMO. Im not anti-tipping, I'm just anti-being duped. Never again. No cheers! RS read more

Dunkin' - CAVEAT EMPTOR!!! If you don't select the tip function, Dunkin' will do it for you -- at a rate of 25%!!! - Donuts Near Me - Cumming, Georgia

Stopped by my dunkin donuts for the free nurse day coffee and I was told no we can only do it on line. That doesn't even make sense. They were so rude. The advertising stated only needed show ID read more

Great fast service! Bagel was toasted perfectly with just the right amount of cream cheese

I go through the drive through everyday and use my Apple Pay to pay for stuff I go today this lady at the window goes we don't do Apple Pay at the window when that's not true she had absolutely no manners and was just absolutely rude I left with nothing unfortunately. read more

The WORST customer service here EVERY SINGLE TIME! especially on the weekends they are so rude and today i ordered a large matcha drink with light ice and they filled it up halfway. There's this blond young girl who works there super rude. She burnt my food the last time i came and the hash browns are always burnt or stale. read more

This is the worst Dunkin' I have been to I don't know how many times I had to tell them a BAGEL not croissant and they still did not care all that matters was the money like if they were in the biggest rush for absolutely no reason like what the heck no one was inside or outside nothing! Worst service and so much back talking with attitude!! There lucky enough I give them a two. read more

Dunkin' - Very burnt and uncooked but forced to eat in hunger. - Donuts Near Me - Cumming, Georgia

I love DUNKIN and the location on Peachtree Pkwy in Cumming is convenient to work. This is the 3rd time in a row that I have ordered a coffee with oat milk and received cream in it, even after explicitly explaining to the person taking my order to exclude it. Shame on me for giving them a final try. read more

Here ya go! Another bad review from me because you guys ARE that bad. Horrible location. Empty store, 2 people in the drive thru and they can't even handle 2 doordash orders. It's sad. I come here as a customer and as a dasher and the customer service is slack. Maybe hire some employees that want to work. read more

Ice coffee and donuts !!! Ordered online and was ready within 10 mins!!! Super quick and very pleasant hospitality!! read more

Dunkin' - a box of dunkin donuts in the back seat of a car - Donuts Near Me - Cumming, Georgia

food is good. but i've came here numerous times 15-20 minutes BEFORE closing and they already shut the ovens off for "cleaning".. dont order from here unless its before 8:00... read more

Went thru the drive thru. Ordered food and a cup of whipped cream for my dog. Got to the window and found that that the cup of whipped cream was literally a tiny squirt of whipped cream that the charged me $2.39 for. I was informed they don't do pup cups (which is fine) so they charge you for a small cup of coffee (that you don't get) and squirt a small amount of whipped into the bottom of the cup. I emailed corporate office but have heard nothing. I will stick with the better coffee shops in town. read more

I stop at this Dunkin' location at least four times a week and always have had great service and great product too! they know me by name and know my typical order , which I am picky about. Becca and Bree are the reasons that I started coming in 18 months ago and haven't stopped since then. Guve it a try, you will be happy with the results! Ed read more

I wish I could write a good review because they used to be so good about a year ago. I recently returned from college and the quality has gone BAD. I ordered a frozen coffee and it tasted like straight expired milk!!! The people are kind, but I think they don't know how to really make a coffee. I asked once for a coffee with vanilla, cream, and sugar and it's like the dumped the whole vanilla syrup in there. read more

Ordered the Egg White and Veggie Omelet Bites. Got the Bacon and Cheddar. I am vegetarian. Even if I wasn't, this is not okay. Do better.

Who does not like Dunkin Donuts? They have coffee better than Starbucks and McDonalds. This is my go-to place for coffee when I have to have a meeting or just to hang out and use the Wi-Fi. The best donut in the house is the sugar powdered chocolate cream filled. read more

I'm not going to lie, I've had several not so good experiences here, with employees acting rude and like they have better things to do than take your order. Getting orders wrong etc BUT lol this is why it made such a difference to me when I came through the Drive Thru a few days ago to a team of workers that was SO full of joy, laughing, smiling, joking and so kind. They got my order right on the first time and seemed happy to be there and happy to be doing their job. That is so rare these days and especially with the experiences I've had at this same Dunkin with different people this team really made a difference! I had to call back and get their names because they did such a wonderful job, and I'm hoping they get a raise or some sort of bonus! ( I know if I was their boss they would certainly get one ) I was told the names of the main people on drive thru that day were - Rebecca, Adam and Curt God bless you guys and keep standing out- it definitely shows! :) read more

When they built this Dunkin so close to my home last year, I was thrilled! I can't rate the breakfast sandwiches because I generally only buy coffee and doughnuts, but those two things are awesome! The doughnuts are always fresh and they usually get my coffee order correct--I just have to be specific. I like flavored coffee, but I don't take sugar in it. Just make sure you order your coffee as unsweetened. (I.e. large iced coffee, cream, unsweetened blueberry flavor). The drive through is fast, and all the employees I've interacted with on each of my numerous (lol) visits has been friendly. read more

This is the BEST Dunkin there is... my iced coffees are always fantastic, the customer service given by employees is top notch, and the prices. All around the best coffee place on exit 17! read more

Dunkin' Donuts has been a solid place to get a cup of coffee. Always get a medium cup so you get the good cup. The small is too hot to hold and has an inferior lid. This particular Dunkin' Donuts is the place I stop on the weekend mornings during my motorcycle rides in North Georgia. I'm still looking for some charming diner or cafe, but until then, this place will do! I recommend the Croissant Donut. They're not as good as actual Dominique Ansel cronuts, but they are better than regular Dunkin' Donut donuts and are quite good! Donut Connection, next door, is local and great, but their donuts are just not as good as standard Dunkin' Donuts donuts. So, I go here for now until they up their donut game. read more

Stopped by today for some donuts and was seriously underwhelmed by the quality. My son's frosted donuts were only frosted in the strictest sense of the word, it was so thin. My butternut only had glaze and toppings on the top, as opposed to the usual complete coverage. it looks like someone here is trying to save some money, and it is noticeably impacting the quality. I'll give them one more chance, but QT right down the road has donuts that don't skimp... read more

Wow! I love this dunkin! This is the only one I will go to I live in dawsonville but I will go out of the way to come here! The manger here is awesome I'm not sure of his name but he is great! I ordered wrong before and he hasn't yelled at his employees or get upset or mad at me he is always helpful never rude or I feel rushed I feel like he cares about his customers and actually knows a lot about making the drinks! I'm not sure your name but your awesome and you deserve a raise dude!!!! read more

Cody is a great host at this Keith Bridge location!! Even in the middle of the day there was a great selection of donuts, and it was fun stopping by for the best of donuts!!! read more

Went through the drive around 3pm today and the man at the window was very kind!!!! Was very patient and helpful. Very good and fast service! read more

I wasn't a huge chain coffee shop person. And I really wasn't happy when a chain moved in and put other coffee shops out of business. HOWEVER, these guys are awesome. Not only great food that is always right and always quick but we have met some of the coolest people working here. Cody and Kurt take the time to meet their customers and know their orders. Now they even recognize us from our voices in the drive through! Maybe we go too much now (!) but I am proud to support local people doing great things and putting smiles on our faces every morning. read more

930am on a Saturday and after waiting 10 min on drive thru and parking and then waiting another 10min inside I gave up. Saw about 5 employees scrambling around but all seemed focused on drive thru lane. For a weekend they seemed totally unprepared to be busy and that says a lot. read more

The cashier was nice but who is managing this place because they were out of everything. Out of multigrain bagels, had like 4 to choose from. I asked for a receipt and out of receipt paper. I got the wrong bagel and didn't bother going back because it would be too much trouble. read more

Been here a few times since it opened and i'm pretty sure the person i was talking to was the manager and i had asked her for straws and held up her finger at me like i was interrupting her but she wasn't talking to anyone nor had a headset on. got my whole order wrong twice. read more

Negative 5 Stars- Customer service needs to improve. Why advertise open until 10PM if your shutting down and clean your machines at 9:20PM. Words of wisdom "Always put yourself in your customers shoes!" read more

Would be a good place to put a donut shop.....maybe Krispy Kreme would do better. Didn't have what I wanted, out of most everything and then sold me a doz stale donuts at full price.....won't shop there again. Like I said before, restaurants and shops should step up their game during these times, not send in the 3rd string team. All kinds of literature o the doors and windows to say why only the drive thru is open but no good reason for short changing the customers who do stop to patronize the business. read more

my favorite location, always gets everything right, normally pretty fast && everyone is so sweet!! i will always come here!

I come to this store every week at least. Today, a fabulous (sarcasm) girl decided to cut in front of me and then proceed to be rude by stopping before the box and window. I guess she REALLY needed her food and coffee so much so that she almost hit my car. Then, as I proceed to order my coffee the lady wasn't as friendly as I had hoped, or have experienced before. Praying the coffee is correct, she asked if I wanted coconut and I'm allergic so hopefully she heard me correct her error. I can see why this location doesn't have stellar reviews like the location in Alpharetta. ‍ Better luck next time. Still shitty. read more

Always excellent service and good food friendly environment in the afternoon time. Always excellent service and good food friendly environment in the afternoon time read more

Ordered 3 Coffees one was supposed to be black, because my friend is Lactose intolerant. Got home and sure enough cream was in it. Cmon Dunks no one in there so it's not like there was a rush to get the order filled. read more

Very rude guy in the drive thru went there twice in two days First time we went through they got the order wrong I kept order anyway we was nice about it second day he was still rude and practically threw my coffee at me read more

I'm always impressed with how nice the drive through people are at this Dunkin Donuts. Keeping taking those happy pills and I'll keep coming back! read more

My girlfriend and I stopped for breakfast on our way to a baseball tournament, expecting to get a nice breakfast. However, our whole order was messed up! We ordered two breakfast sandwiches with just bacon and egg, but they only came with cheese. We specifically said no cheese three different times. We also ordered a bagel with cream cheese, and the bagel was completely burnt. Lastly, we ordered an iced chai latte, and it tasted like plain milk. We wasted our money and time. read more

All Dunkin Donuts are now made in a favtory and frozen, shipped, and thawed at stores. When I am in the area, I go to the donut shop next door that has been there for years. I have been here a few times and the coffee is fresh and correct, but avoid the donuts at all locations. What a bad business model to freeze donuts and say they are fresh. read more

I am so disappointed. Can't believe that they can't afford to put filling in their filled donuts. Not even a spot the size of a fingernail on my pinky finger. This is the LAST time I will purchase from this location. I would rather buy at QT or Kroger. Try to call to complain and they won't even answer their phone. This is no way to run a business. read more