A "Good Morning." Would be nice. Or "Hello, how can I help you?" Instead of ...."Yes?" Attitude changed after I demonstrated kindness. Place was clean. Food adequate had two egg and cheese croissants and a medium black coffee. Smile people. Makes the day better. read more

Dunkin' - Donuts Near Me - Crestview, Florida

Florida, I love you. Because you have the apple spice and apple crumb donuts my absolute favorites. Why don't they sell these anywhere else in the nation I don't get it as they're so delicious. Got my drink and the apple spice donut it tasted soooo good to finally have one agajn read more

Dunkin' - empty parking lot in front of commercial building - Donuts Near Me - Crestview, Florida

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Ordered a dozen of munchkins donut holes because they were out of the Bavarian cream filled donut. First I was shocked that they cost $6.48 for a dozen. Second they were the worst ever. I couldn't even finished eating the one. Brought them home for the kids, my kids couldn't even finished one. Tossed in the trash. Such a shame. Dunkin Donuts were edible at one time but now they are the worst donuts ever. Will never go back. read more

So, to the AM crew who surprised me when one of my favs was working in the afternoon! Made my day! Love the morning staff, met "The Voice" DunKing himself. They make my ice coffee perfect! They know ICED coffee vs. Cold Brew iykyk. Well...I go through the DT so I can speak on Ambiance...Um well wait. Sigh...I can tell ya'll are super clean :) and you have a SUPERB donut finisher. Eventually I will ask their names lol - But Thank Youse so much for making a Mass DD girl feel happy :) (even when I forget my wallet and pay mostly in change...but hey it's still spends amirite?) LYMI!! Britt read more

For a donut establishment who is open until 9pm, they are out of most donuts in the morning and they don't make anymore ALL day. Every single time a disappointment. I wish Crestview had other options because this location is garbage as well as their customer service. read more

Service is horrible Shayla a heavy set female tanned skin. Poor communication and attitude. She was rude to me and in detail informed the corporate office. If ethics like this are supported then sooner or later this location will go out of business. I will not visit this location again. read more

Me and my husband got donuts at 6:55pm when it wasn't busy and asked the crew member (Jasmine) what donuts they had. She spoke them fast and it all sounded together so I couldn't understand most of it. When I asked if she had blueberry she said "no" in an agitated tone and then I asked what cake donuts they had and she yelled "the only cake donuts we have are..." If Jasmine can't have a better attitude toward customers she doesn't need to be working a customer service job. read more

I have stopped off several times over the last few months at the Crestview Location to up my rewards points I have been building when traveling out of the area. I have endured due to it being conveniently close to my work, store not being opened on time, receiving orders with only half the ingredients, wrong size, etc. Today, was my last trip. After repeating my order several times to a girl at the drive through that seemed like she was having a bad day, I asked her to scan my phone for rewards points and it didn't take. She did not scan again when I repeated the request, but waited hand out for payment. This was after a car horn of an employees car had been going off for 15 mins, with 4 of them at window trying to turn it off. I placed by debit card in her hand and she tells me in less than five seconds that its declined. I assured her to try again, there were plenty of funds to cover the transaction and she told me "its declined, don't you have another form of payment?". I thanked her and left the drive through to call my bank, because I felt in no way confident at this point to hand her any of my credit cards. When I reached the bank, they assured me it was declined on Dunkin Donuts end only and double checked the transaction. I then called Dunkin Donuts on the phone and asked to speak to a manager, in which a employee started yelling with a sarcastic tone and laughing (having no idea who I was or what I wanted) "they want to talk to a manager". When another voice came on I had to ask several times for her name, which was mumbled fast as something that sounded like Skylar and then I had to keep repeating what my concern was and asking why my card was declined. She stated something about a bad connection, set the phone down, came back on mumbled something and then she hung up on me. When I called back immediately, there seemed to be a problem getting her back to the phone, slightly different voice, identify also as the manager. I stated she had either hung up or I had been disconnected, but I still wanted to know what happened with my card, if my rewards account was affected and what we needed to do to prevent it happening again. I was then told that "they had a new machine" and basically "I was welcome to come back and try again". Do not risk the aggravation, unless you like playing will I get my coffee today game, and go somewhere else. read more

We're from out of town. in the last 2 days, we've tried to buy from this Dunkin, and both times, we've had to leave without ordering. Yesterday, the drive-thru line was backed out into the road, so I decided to order inside. There was a total of 3 customers in the store; one who had already ordered; and two elderly women who apparently had already ordered, but were back at the order window because the employees kept messing up their simple 2 drink/2 donut order. I initially thought it was the customer's fault - but as I stood and observed for ten minutes, I saw the employees bring them their drink, and then the customers would correct them. The employee would say "You're right, you're right". It seemed the mistakes were intentional. There were about 3 or 4 employees in the front, but this does not include the employees at the drive-thru window. I couldn't help but wonder where the 3 or 4 wrong drinks went. In the trash? Free to friends? Today, we saw the customers packed in line (see photo), so we tried giving the drive-thru a chance, but left after 20 minutes. I can't imagine this store being open for long. It's a shame that the owner isn't aware of what's going on. read more

Dunkin' - Line in the store backed up to the door, and cars backed up to the road. - Donuts Near Me - Crestview, Florida

They forgot to give me my wrap and my hasbrowns are burned AND they only gave me 5 hash browns.. read more

Dunkin' - My burnt hash browns.. - Donuts Near Me - Crestview, Florida

I arrived right after 5 AM and they were already ready to go. Crew was fantastic! I asked what they recommend and ended up getting a maple bacon sandwich and cookie buttercream cold brew for a great price. It was so good that I downloaded the yelp app and the dunkin app. Will definitely be a regular there now read more

Wish I had listened to reviews, do NOT stop at this Dunkin, ever. It's so so so so so bad. One car in drive thru and it took literally 30 minutes. The WORST attitudes. And there were SIX people in the store, so not sure what the problem was... just don't do it. Would give 0* if I could. read more

Great food at a great price! Great crew recommended I try the maple bacon sandwich and a cookie buttercream cold brew and it was so amazing that I downloaded the yelp app and the dunkin app. Will definitely come back! read more

I waited in the driver through to order for 10 minutes and ended up just leaving. They were taking 5 minutes on each order considering it was only two of us in the drive through. Not very "fast" food. read more

If I could do no stars, I would. They didn't get my mobile order which no big deal! I totally don't mind doing the order in person except they didn't have ice...nor the flavor I ordered...nor could I get a refund without having to call DD. Bathroom needed some attention and the whole place felt a little grimy. I understand things are difficult with covid but even a little effort would have been appreciated read more

I went to Dunkin because I needed a pick me up and they were out of almost all of the donuts(this was at noon) so I got a Chocolate frosted donut, this is what I saw in the box. I'm not sure why it looks like this, but it looks like someone tried to scrape some of the chocolate off or something. Also, the place looks so trashy, there was a large piece of wood where their door should be, so you had to use the drive thru. The staff is rude, no exceptions. I'm not sure how this store is still open read more

Dunkin' - Supposed to be a "chocolate frosted donut" - Donuts Near Me - Crestview, Florida

I stopped in yesterday for an iced latte. "Sorry but we don't know how to make that drink." Seriously? She asked the other employee who also did not know how to make it, but they did offer to experiment.... Really!!! I will not be going back. Hit up the place a few hundred yards up the road. read more

Why have the dinning area open if you intend to not serve customers. I was told by one of the employees that I could only get doughnuts or anything else they the drive thru. That they would not serve me inside. I will choose a different place to get my doughnuts from now on. Dunkin donuts has lost my business. I will also be posting on Google as well. Customer service has become awful since Covid! read more

*WARNING WARNING* Asked for a chai latte, they gave me what looks like dude milk; also to add, they burnt the hash and the rest of our drinks. On the bright side, they accidentally give you two free donuts to screw yourself with. These Karen's need to stop sippin on the sizzer and start contributing to society. read more

This place has 2 stars for a reason. Or many reasons. A trashy looking building, complete with trash strewn throughout the parking lot. Rude employees that try to pocket your change. Stale, old donuts that weren't made there. Easily one of the worst service businesses I've ever visited. Beware. You've been warned. read more

My drink was made wrong twice. They don't know how to make their Charlie drink they even used whip cream instead of cold foam and swore I was crazy and that's how the drink comes. It was black iced coffee with whip. They need to be educated on making the drinks especially after waiting 20 minutes in line just to have and iced coffee with some sugar packets and creamer packets to add in. read more

First we had to wait 15 minutes to even be helped because they only have three people working on a Saturday morning for some reason. And then we get to the order window and they're very rude. We get our food and the doughnuts are cold like they just came out of the fridge. My latte is made wrong. We ordered a cold brew with sweet foam and they gave us no sweet foam. Then they take it back and make it right. Then come over and say that'll be 60 cents for the sweet foam we forgot to put it in your order. The least you could habe done was give us the sweet foam for free for all the trouble. My sister owns a coffee shop and she would close before offering this kind of poor service and quality. read more

I'm a big Dunkin donuts fan so I've tried hard to love the one local to me. There isnt a lot of options for awesome coffee in the morning. The employees are nice and it's been typically quick, however.... They seem to have an issue keeping hardly anything in stock. Basic donut flavors, frozen coffee, bagels are often not available. There has been two instances where the coffee comes extremely sour and it seems obvious the coffee machine hasnt been cleaned or perhaps using sour creamer. I'm stuck going to starbucks a lot of mornings which is fine, but I'd love to go back to Dunkin if they could keep things in stock. read more

Normally a hot coffee at dunkin is handed on the spot, but this place is a mess. So busy and crazy long wait. They had plenty of staff members, not sure why they were all flustered...Hate to leave bad reviews but it's what it's. read more

Pulled through the drive through and as per usual the dunkin' was extremely slow, this is normal. Asked for a plain bagel with cream cheese, to which i got a bagel where it has little to almost no cream cheese (there is a picture attached of how i got the bagel). So i pulled back through and asked for more cream cheese where the lady was extremely rude and handed me a little container of cream cheese after taking my bagel to look at it and touched it with her hands. I don't think i've been through this dunkin' a single time where it was efficient and had good customer service. read more

Dunkin' - bagel - Donuts Near Me - Crestview, Florida

If I could give one star I would. Literally every time I come here they are out of almost everything. Not to mention their attitudes. While I was waiting for my Joe and dozen I heard the lady working the window yell at a customer because she was upset about them being out of everything that she was asking for. Then they continued to talk crap about her in front of everybody that was waiting inside. When I finally got my order the coffee box was completely covered in coffee and I was afraid the handle would break when I walked outside. Next time I'll just go to the grocery store. read more

Horrible waiting 22 minutes for a plain coffee line was so long because the service is terrible

I do not know what is going on with Dunkin Donuts in Crestview, FL. They were out of so much stuff that I do not know why they were even open this morning. The coffee was watered down and tasted like it was made with dirty water. All the donuts were stale, like they were a few days old. The glass at the front door was shattered and bordered up, but they didn't bother to clean up the glass outside the door or even inside. They just swept up the glass up against the broken door on the inside. The walls behind me where I was sitting were dirty and the floors in-between the chairs had dirt and grime build up. read more

After spending 45 minutes in the drive-thru this Sunday Morning, I was told that they were OUT OF DONUTS !!! They need to take donuts off of their menu if they're not going to make them!!! read more

Nice friendly service, fast and good iced mocha and chocolate donut. Vacation stop breakfast, only issue milk we bought had to return because it was expired. So as long as they get to checking their inventory a little better I soo would rate it a 5. read more

I love Dunkin' but they need to hire more people especially during the morning. I thought maybe it was a temporarily thing but it's been months where it's take me 10 up to 20 minutes on the drive thru. I don't blame the employees but management. Majority of the time I'm waiting at the intercom waiting for them to take my order. I've even tried going inside but that doesn't help when it's the same person running back and forth from the front counter to the drive through. Kaylee is awesome and needs a promotion. read more

Visited this Dunkin' on Saturday (3/16/19) at 12:23PM. I used the drive thru and there were 4 cars ahead of me. It took 18 minutes to get through and get my coffee. When I finally got it and drove away, it was not what u asked for. I WILL NOT be back to this location; I'll hit Starbucks from now on. So frustrating. I think that Dunkin' needs to consult with Chick-fil-a concerting customer service. read more

I was EXCITED when we FINALLY got a Dunkin Donuts back in this little part of the world. I have been looking forward to it ever since I heard they were breaking ground. And I was one of the crazies who waited in line for an hour when they first opened. And I waited in line the next week. And the week after. Again, the week after. And then I waited a month and tried again. Unfortunately, the service did not EVER improve. The coffee and teas always taste burnt. They haven't ONCE gotten my order right. In some cases, it is as if they blatantly give me the wrong thing, knowing they don't have the item I request, just in order to get me to drive away. I've been given unsweet tea instead of sweet tea, iced coffee - unsweetened - instead of sweet tea, black coffee instead of an iced (creamed & sugared) coffee, chocolate covered instead of chocolate glazed, lemon (ICK!) instead of jelly donuts, plain instead of the lemon (for my BFF), an eclair with no cream (isn't that the point of the eclair?), no cream cheese on my bagel - when I paid for not just cream cheese, but EXTRA, and plain donut holes instead of chocolate donut holes. Not once have I been given the correct order the first time. Sometimes I catch the mistakes right away, but more often than not, I'm on my way to a meeting or appointment, and don't have time to check until an hour later when I get ready to eat. It's frustrating, especially since whenever I call, I'm told that the staff is new and still being trained. Don't most restaurants bring over some already trained staff to work at newly built restaurants so things can run more smoothly? If that method wasn't practiced here, it should be. Pronto. Because it's not "new" anymore. And these "mistakes" don't feel "accidental" anymore. I've avoided going there recently, and just made a habit of hitting the Pensacola store whenever I'm out there, which is only about once a month. :( read more

Zachary makes my day! Very polite and his happiness is contagious. He gives great customer service!

This Dunkin' Donuts only pays any attention to you if you are in the drive-through line! If you come in and place your order, you will be completely ignored for 20 to 30 minutes! It just happened to us, we will never come in this establishment again! Don't waste your time!!! A very NASTY PLACE!!!! I'd give it a minus 5 stars if I could!!! read more

I love dounts so much i should have been a cop...so if there is sugar and dough involved i am all about it..good doughnuts ..good coffe..the Crestview location is under staffed..and a lil slow...the drive thru location is a nightmare ...try backing out in a f 150, when theres a bunch of people in line.. not fun...sucks infact ! Poor planing and design ...so only 4 stars.. read more

This place never seems to have anything you want. This is the 3rd order I have had where I could only get one or two items from my original order. I will not be ordering from them anymore. read more

I have been a Dunkin fan for years but this is the worst location I have been too. Every morning I try to get my iced cofee and have to wait 10 to 15 min in the drive thru...poorly run operation and they can never get the coffee right. Owner should know he is losing $$$ with this kind of service. read more

I'm really glad that a Dunkin' Donuts opened up here. I'm from Niceville but this is now the nearest DD for me. I like that there is a drive-thru so that I can quickly drive there and order and be on my way enjoying a delicious donut. The store is really clean inside but my only gripe is that they don't offer as many donuts as I'd like them to. They are limited in their choices but they do have most of the donuts I like so it's not too bad. I also enjoy their coffee and if you want a good sandwich they offer that too. Another plus is that there is free wi-fi that you use while you're there. read more

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Go here if you want a microwaved cheese roll up with some egg, yesterday's unglazed bread circle, and a pile of sugar in the bottom of your cup of unsweetened milky water that still manages to taste burnt. No wonder it's half the price of Starbucks. The wait time is the same though. Who doesn't sweeten iced coffee in the drive through? What is this BYOS?? Don't waste your calories at this dump. read more

Dunkin' - Donuts Near Me - Crestview, Florida