I am writing to express my extreme dissatisfaction with the service and conditions I observed at your Pittsburgh Airport, Terminal A location this morning. As a frequent traveler, I visit this particular Dunkin' location every other week. Unfortunately, my experience today was far below the standards I expect from your brand.
I observed several issues that need immediate attention. First, the demeanor of the three employees on duty was unprofessional. The cashier was visibly annoyed and rude to customers, rolling her eyes and raising her voice. The employee at the coffee station was observed touching her face and scratching her braids while preparing orders, which is a significant health and safety concern. The employee preparing the food was openly complaining about his tasks, creating a negative atmosphere.
My order, a sesame seed bagel with plain cream cheese and an iced coffee (which I order regularly), was also handled poorly. I was told that they do not put cream cheese on bagels, despite the fact that I received it that way just two weeks prior. The cashier then loudly stated that they haven't done that since the pandemic. When I asked for my food, it was thrown onto the counter with mumbled comments. Furthermore, the overall cleanliness of the prep area was subpar, indicating a lack of attention to sanitation.
Courtney the cashier needs some in-depth hospitality training, along with a refresh on her uniform and hygiene training and standards.
These issues, including the lack of uniform standards, poor food sanitation practices, and unprofessional behavior, reflect poorly on your brand. I urge you to conduct a thorough inspection of this location and take appropriate action to address these concerns read more
