Located on Two Notch Rd down the way from Baskin Robins. I swung in here to get some Munchkins, I wasn't sure if it was out of business because looked deserted. There was a voice on the drive-thru but very faintly, the volume on this device needs to be increased by double. Suffice to say I was having to tell him to repeat a lot. This employee was not terrible at customer service taking my order but the person at the window (not sure if same) was melancholy a little bit awkward for me. I got 10 munchkins for around $3.86, you look at the pic and tell me if this was a good or bad purchase. To me when I opened the box I was deflated by appearance. Perhaps your perspective from receiving these as a child and now adult changes. Based on service, fastness, product for one visit this store falls under average. read more

Dunkin' - Munchkins - Donuts Near Me - Columbia, South Carolina

This place has the most horrible customer service. I seen a sign saying hiring I hope it's to replace the entire morning staff. No hello, no thank you, no you're welcome after I said thank you. Very disappointed with the lack of customer service. I'm sure they would not anyone to treat their mother that way. Just terrible read more

Drive through cashier was so high today at 2pm that they forgot they took my order. Asked me to go back through the drive through and order again so I just left without patronizing read more

Does not do curbside pickup they just let you sit there like a dummy. Service is just rude. Not my favorite dunkin to go to.

Whoever was at the window at 1 pm , on 11-20-25 was very rude . If she doesn't like her job she should look for another one . I got to the window she said "welcome to Dunkin" I'm waiting for to say "what can I get started for u" or "how could I help u today" then she repeats VERY rudely " I said welcome to dunkin" . I ordered a dunkinlatte, asked for cream in it she says , we don't put cream in it . I said can u put cream in mine she said no . I said can I get cream on the side she said no . Has she ever worked in customer service ? I think they should be trained better but I don't know if you can untrained rude and lazy . read more

This is the worst place not even worst Dunkin. Do NOT go here. ALL workers are EXTREMELY rude and will IGNORE you if you walk in. Drive thru is just as bad! Also, if you have to use the bathroom and it's an emergency they will refuse you. You HAVE to buy something. I live by this Dunkin and every single time I tried to come I've had a problem. I don't even write reviews usually but, PLEASE do not waste your time here! Just overall rude and unpleasant people. read more

After the change of management, customer service went straight to the floor. I understand it gets busy in drive through but they forget about their customers inside the store and have people waiting on their stuff for 15 minutes plus, and then give it to them in parts. I order the same thing every time and I see new faces and always say how I want my order. It's simple but ends up still messing it up and say that's I didn't order that or even said that? Like what!? Then proceed to tell the person on the hot side to make it again but obviously I hear their conversation because there no one in the lobby, they remake it in a completely bad manner and it's just unnecessary and unprofessional. Miss the old management read more

Had no issues, and the service was relatively fast. There were many military veterans here all wearing their hats and pins. I think they gather here frequently for breakfast. It can get quite busy in the mornings. I ordered the pepper bacon wrap, but it lacked flavor. It didn't taste like it usually does. However, it was still filling. I would consider going back. The restaurant seemed clean and ready for business. read more

The worst customer service the manager was veryyyyyy rudee and unprofessional she had a attitude the whole time I ordered drinks with no ice my drinks were made with ice I informed her how it was supposed to be no ice she was very rude and said she wasn't going to make my drinks over threatened to call the cops because she didn't want to make my drinks over gave me a refund and could not count correctly never spend your money at this unprofessional establishment!! read more

Came here after leaving another location disappointed. Received my coffee perfectly prepared, the wrap was very good and hot. Even my grand baby enjoyed it. Much better than the other location off Clemson Road. read more

Dunkin' - Iced coffee with cream and sugar and caramel swirl - Donuts Near Me - Columbia, South Carolina

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They forgot to put butter on my bagel at drive thru. I went inside manager argued with me over the butter and made me pay for it. Worst manager ever. read more

Dunkin' - two packets of dunkin donuts on a plastic bag - Donuts Near Me - Columbia, South Carolina

This place absolutely sucks the manager is very rude I came to get my order remade because it was horribly wrong and I just got so much attitude not only from the person that was giving me my order but from the manager himself. He was refusing to give me my complete refund for his mistakes and he told me that I was a liar and that he didn't believe that my drink was gross. read more

They always make the coffee really great here, but there's been two occasions now where I order a bagel and they give me a totally different one than what I ordered. This is the closest dunkin to me and it's about a 15 minutes drive there, so it's very frustrating to get home and realize it's the wrong order, even after I specify the right one. read more

Their service is terrible they added vanilla in my matcha when I never said that and they proceeded to say we thought you wouldn't like it because it would just be matcha flavored I was like girl why do you think I got the matcha read more

I'm not even going to invest the energy into a long review. So here's the deal: -Poor customer service: In a pandemic, it's wise to have good service if you're only asking option is a drive thru. Somehow, they magically failed here. -Lead time: takes too long to get through lines for a few donuts -Fluctuating inventory: store manager does terrible job of forecasting needs because highly requested donuts are never available. That's all I've got. Had to be blunt... consider your options before here. I'm not saying all of their stores are terrible because I've been to some EXCELLENT Dunkin shops... THIS IS ONE OF THE BAD ONES! read more

Waited in line for 10 minutes with my kids and no one took my order then there was about nine cars behind me so I pulled up to the window to try to order two donuts and the gentleman told me he cannot take my order at the window like it would've been really hard to grab two donuts. No wonder this place only has two stars on yelp. read more

There was no line today, but after going to another DD this morning that had no Pumpkin munchkins I was at least able to get them here. Of course they were out of most of the other flavors of munchkins so I was still disappointed. I gave 2 stars because at least I FINALLY got some Pumpkin munchkins, but if I come to a donut store I'd at least expect you to have all donut products available at 2:30 in the afternoon. read more

By far the worst Dunkin' I've been to. Make sure you have a full tank of gas if you attempt their drive through. Order anything off the frozen coffee menu, cause it all just tastes like ice milk. All employees are rude. After you wait an hour for a mobile order, you'll find out they don't have everything you ordered. It's fun to try to replace items at the drive through window. The only consistent about this Dunkin' is the empty tip mug they leave out at the window. read more

We are traveling to Pennsylvania and came upon this store. Says they open at 5am, got off the hwy and went out of my way. They are closed 5:33, you can see all of the donuts stocked up and there was a women there wearing a blue shirt. Front door for lobby is locked and no one answered at the DRIVE THRU. read more

Just left this location and my wife and I will definitely not be coming back. The server acted like she didn't want to take our order, then the employees stood around like zombies after being told by the cashier twice to pull the donuts ect. I walked to my seat upset about the situation and then noticed another guy in line getting treated the same-way. Before this guy left he got into an argument with the cashier over something; I couldn't hear everything because I was on the phone with their customer service to make a complaint about this experience. Good luck if you go here! Hopefully the big grumpy female cashier with braids doesn't ruin your morning or your coffee. read more

We given this location multiple try's you can't go in to the lobby because they are short on staff (posted on the door). Drive through is the only option, be prepared to wait. read more

I went to this Dunkin' around 9:30AM today and thought it may be faster to go inside since the drive thru tends to be relatively slow. I was so wrong. Waited almost 15 minutes to be served as there were guests in front of me, but working in the customer service/food industry, you need to get customers out the door fast. The lady taking orders looked like she didn't want to be there at all, was rude when a customer asked if she was ready for his order (he was getting a dozen). One person at the front counter is NOT enough on a Saturday morning read more

The Dunkin' Donuts in Bensalem is by far my favorite shop, the coffee is always fresh their staff are always friendly.

This coffee shop has changed there decaf coffee formula. It taste like instant coffee. I do not know what's going on. Why a change in recipe. Blah coffee drinkers beware. read more

The manager here (who I've now found out is actually the owner as well? Not sure how accurate that is) is so rude I am still baffled. After receiving a coffee at another Dunks location I realized as I was almost home it tasted awful. Like chemicals were in my coffee. But I thought no biggy, I'll just stop at the Dunks near my house (this location) since I'm already right near it and see if they would be nice enough to make me a new one. The manager (owner?-whoever he is) flat out refused to make me a new SMALL iced coffee VERY rudely. Well trying to explain to him that I really didn't want to drive 8 miles back to the other Dunkins for a new coffee with my cranky 3 year old. I was exhausted and all I wanted was a good coffee. He had zero sympathy. I understand not wanting to give handouts, but come on.... it was a SMALL iced coffee. I've worked at a coffee shop before and have seen how much coffee gets dumped at the end of the day. He was just being greedy and mean. The teenage boy who was working offered to pay to make me a new one, but I obviously didn't want him to do that considering he probably makes a tiny fraction of what the mean manager made. I could have forked up the $2 but at that point I didn't think that Dunks deserved my business for being so unkind. It would not have killed them or their bank account to do that. I could have lied and said they made it wrong since the cup didn't even say what location it was from but I was trying to be honest. So I give this place 1 star and really will be praying that that man finds Jesus and happiness because it's clear he needs both. Maybe then he will learn how to represent the Dunkin brand a little better. read more

When I worked (3 days a week) I went by every morning for my 2 donuts & a large cup of coffee. Mr. Singh makes the best cup of coffee +perfect amount if cream & sugar) ;-) I don't know why everyone else can't make it like him!! There does tend to be a turn over of people, you MUST BE a morning person to get up & work there that early!!! He has had some absolutely awesome employees in the past but a lot of times their to busy talking to each other & not paying attention to customers....BIG PET PEVE!! . read more

This Dunkin Donuts is literally the worst. The food tastes dry and the tater tots tasted rotten. It tastes like garbage. The coffee sometimes feels watery. I will say this the Coolata wasn't as bad as this whole garbage of a menu. read more

I always seem to give them the benefit of the doubt because I love Dunkin' Donuts but they lost me as their customer, I always get a hazelnut coffee coolatta but they seem to always to screw it up, and when I go back to get it fixed it still isn't right. I would go here daily to grab my drink for myself and fiancé but again they mess everything up. It's a simple order they can't get right!! They have no customer service etiquette and no concept of how to place an order to get it right. I ordered a Bacon egg and cheese on croissant but ended up getting it with a bagel how can you mess up a croissant with a bagel or screw that up. I know I won't be return to this Dunkin' Donuts ever I rather spend the extra money at Starbucks for my coffee. Don't waist your time here read more

I was served a cup a coffee that had a dead fly in the cup on 8/13/18 @ 09:45 am. The drive thru clerk offered me another cup from the same batch that had the fly. The restaurant was very unclean that morning, there were cups on the floor that they were using to serve customers, toilet tissue on the counter that they were using in lieu of paper towels , and the floors was nasty. I took pictures of everything to include the fly in my drink and contacted DHEC. They confirmed everything that I saw. The establishment still have a "A" rating. I would never go back there. read more

So this dunkin is hit or miss. Been going here since they opened. Seems that things go well when the big man on campus is around. If he's not there, the coffee mixture has 25% chance of being wrong. Nothin worse than getting to work, 3 days in row, and no one has sugar in their coffee. read more

I am so done ! Two young ladies came in from outside smoking, with aprons on. Came in, grabbed plastic gloves and proceeded to prepare orders. The young man behind the counter busted his butt to cover down while they took a smoke break during peak hours. Really did soapy water and a clean apron phase you at all. Nasty, nasty read more

I use to work here, please don't eat here! The baker never used gloves when she made the donuts and croissants. The dairy machine (with your coffee creamer or milk in it) was cleaned once a week sometimes once every two weeks depending on the staff. I would get sick after having anything with dairy in it. If you ask for decaf and they didn't have enough they would mix it with regular coffee, so if you have a caffeine sensitivity this can be trouble for you. Also, I saw major cross contamination with products with allergens. If you are allergic to milk and only ask for sugar the spoon used on the last persons coffee to stir it is NEVER washed so now there's old milk in your drink. Also, I've seen the donuts that had nuts on them be placed on a rack above the regular ones causing nuts to sprinkle bellow. Please please, do not stop here! read more

This location is way better than the one on Clemson Rd and their prices are better too. The staff is always courteous and makes my drinks right and corrects them, if necessary. I drive past the Clemson location just to use this one. No complaints ever read more

I wish I could give zero stars. The owner has the worst customer service and the workers are not properly trained. There are so many times it went bad at this location...I once asked for a cup of water for my toddler and was told that it was told it was a DHEC violation (WHAT?!?) and that I would have to pay for the bottled water. My drinks are right MAYBE half of the time. Yesterday I went inside with my kid again and tried to use my app to pay. The guy at the register didn't know how to work it and asked the manager for help. After waiting for a while, I just paid with my debit card. There were no other customers in the store, the owner just didn't want to be bothered. Today, I went through the car line with no other cars in the parking lot and no one in the car line. When I got to the call box, I was asked to wait. After a few minutes I asked if anyone was there and was asked to wait again. After the third time I just left. They had no customers! Understandably. I won't be going there again. I would rather go a couple miles further to one of the other locations or to a competing company. I highly recommend you save yourself the frustration and do the same. read more

I love this Dunkin'. It's super convenient and always great value for the money. They don't skimp on munchkins when you get the larger orders. Great service. read more

Ok donuts, prefer Krispy Kreme donuts. The coffee is good but they have flies all around the donuts, I can eat here anymore during the summer. They need to get a better system for storing there cooked donuts. read more

I have been going to this location for years. Lately the service has become poor and slow. I hate this because I love Dunkin. 3 weeks in a row I have had to wait for to long and my order has been wrong 3 weeks in a row either the coffee is wrong or the sandwich or they left something out. I really love their product but recently this location has just begun to fall apart. read more

I been coming to this dunkin for close to a year now and never had my order messed up. Customer service is great from the owner, managers and other employees read more